14. Qualitative data about the participants’ experiencesScenarioImagine that you just went on a trip to Tibet and have lots of photos that you want to share with friends and family. A friend told you about a product called Gogobeans that would enable you to organize, manage, and share photos with others. You want to try out Gogobeans. Right now you are going to get started using the product and perform a few tasks.
15.
16. Used a moderator to help navigate the participant, a notetakerwho focused on capturing comments, and an observer/project manager who helped the project run smoothly.
MarkOverall several participants like the look and feel of the site. One question we identified during the heuristic review was “Will users know that that when they sign up for Gogobeans that they have to validate the account using an email sent to them?” but in fact, we found after testing that none of the participants had a problem going to their email, clicking on a link to begin the activation process. Another question we identified early in the heurostic review was “Will users figure out that they can add multiple photos to an album?” In fact, we found that none of the participants had difficulty figuring out that they could add multiple photos at oncew.One participant really liked the status bars that you see when you are uploading multiple photosFinally, we had a question – “Will users understand how to find a file that has been sent to them via their email?” None of the participants tested had an issue clicking on a link in their email to access a ‘bean’ sent to them. (two participants however never received the bounced bean due to a system bug)
Mark
Mark
Mark
Mark1 out o 4 participants found the Browse Files link with no problem1 out of 4 participants waited for the files to upload after selecting them
Mark
1 out of 4 participants could not set profile avatar1 out of 4 participants used a different method for setting their profile avatar
Mark
Mark
Mark1 out of 4 participants could not set profile avatar1 out of 4 participants used a different method for setting their profile avatar
Rebecca
Rebecca
Rebecca1 out of 4 participants was frustrated that the Photos link in the left nav under digital assets didn’t bring up their photos1 out of 4 wanted an email option1 participant clicked bounce on the sendees profile and bounced the sendee the sendee’s profile1 participant felt this was the most challenging task
Rebecca
Rebecca
Rebecca1 out of 4 participants was frustrated that the Photos link in the left nav under digital assets didn’t bring up their photos1 out of 4 wanted an email option1 participant clicked bounce on the sendees profile and bounced the sendee the sendee’s profile1 participant felt this was the most challenging task