2. 2
The company
MONEYNET S.p.a. is an Interbank Service Center for e-money transactions, and a Payment institute with an
authorization from the Bank of Italy, operating in Italy for over 20 years (1992). Today as a Technological
Terminal Operator may control and manage all the steps of electronics payments on POS and ecommerce
transactions done on the domestic and international credit cards circuits (Visa, Mastercard, Amex, Diners Club),
debit cards circuits (PagoBancomat, American Express, Diners Club, Visa Electron, Maestro, etc.) and contactless
cards circuits (Mastercard PayPass, Visa Paywave). Besides its activities of control and management to all the steps
of electronics payments, Moneynet offers added value services (loyalty programs, technological recharges,
electronic wallet) to the retail business and SMEs.
It works on almost all the national territory through direct technical and SAT centers (Technical Service
Assistance) specifically dedicated to POS network management; These SAT centers are allocated in each region
to aid merchants in a few time. Furthermore, Moneynet provides on site management (installation/maintenance)
for the POS fleet of the entire group, for a total of 400.000 traditional POS terminals.
5. 5
A growing company
Human resources
0
10
20
30
40
50
60
70
80
2007
2008
2009
2010
2011
2012
2013
2014
2015
Technicians for
on site operations
55%
Back office
techical support
9%
Call center
9%
Sales &
marketing
8%
System
engineers
8%
Processing
office
5%
Administration
5%
Management
1%
6. 6
Business sector
Payments
• Acquiring Services
• Pago Bancomat,Visa e Mastercard
• TechnologicalTerminal Management
• (Processing, Settlement, Help Desk,Technical Support and Interventions by request)
• Rental/Sale of POSTerminals
• Research&development and Payments
7. 7
PAYVAS
Technological platform allowing
use of allValue Added Services
on a single POS:
Business sector
TAX
FREE
E WALLET
CARD
FIDELITY
GIFT
CARD
RECH
A
RG
IN
G
TECHNO
LO
G
ICA
L
RATA
PAY
N
ET
W
ORK
ITAL
IA
N
TAXI
BILLGETYOUR
E-COMMERCE
8. 8
Business sector
Payment institute
Since May 2012 MONEYNET S.p.A. has officially become a Payment Institute, with
an authorization from the Bank of Italy (Legislative Decree n° 385/93 - Consolidated Banking
Act, Legislative Decree n° 11/2010 - Payment services in the internal market);This allows it to
offer to SMEs, freelancers and retail world the new IBANPOS which consists of an agreement
with the merchant for the selling of a POS combined with various services:Acquiring
PagoBancomat, International Acquiring (Visa e MasterCard), Payment Account manageable by
home banking and CBI (Corporate Banking Interbank) to make, according to the Payment
Account channel chosen, SEPA CreditTransfer (SCT) cash/payments, SEPA Direct Debit Core
(SDD Core) cash/payments, SEPA Electronic Database Alignment (SEDA), F24, MAV e RAV
Payments, withdrawal and payments with PagoBancomat’s Debit Card.
9. 9
TheTSS of Moneynet
An entire division of Moneynet is dedicated to the
direct management, without intermediaries and
subcontractors, of theTSS – POSTechnical Support
Service – operations.
The company is now extensively distributed in a
number of Italian regions. Each city has aTechnical
Logistics Site (TLS) for managing the logistics of the
equipment and of the
banking terminals (POS,TCR,TOTEM,ATM,
Accessories, Modem Routers, etc.).
Interventions 2011: 37.249
Interventions 2012: 38.887
Interventions 2013: 41.411
Interventions 2014: 43.127
Interventions 2015: 47.439
Interventions 2016: 120.000
Automotive parks: about 52 cars (growing data)
Firenze
BARI
Palermo
COSENZA
CATANIA
NAPOLI
Bologna
PESCARA
10. 10
Client care
Moneynet provides the professionalism of a company that
offers its clients the full range of services: installation,
maintenance, support.
• POS installation within 5 working days from the order
• Help Desk (dedicated Call Center: Florence, Padua)
• On SiteTechnical Support with response time within 6 working hours (95%)
• Equipment repair and reconditioning
• Sale of accessories and consumables
•Video surveillance service
11. 11
A few of our clients
95 Cooperative Credit Banks distributed throughout Italy
• Antonveneta
• Banca Montepaschi di Siena
• Banca Nuova
• Banca Popolare del
• Mezzogiorno
• Banca Pulia
• Barclays
• Banca Sant’angelo
• Carrefour
• CartaSì
• Coin
• Coopersystem
• Deutsche Bank
• Easynolo
• Euronics
• Fastweb
• ICCREA Banca
• Ikea
• Intesa San Paolo
• Iperclub vacanze
• Lottomatica
• Maxmara
• McDonald
• Q8
• Sisal
• Olivetti (ITB)
• Punto BluApi-ip
•Total erg
•Trenitalia
•Vodafone
• Unicredit
12. 12
Business Continuity
Moneynet uses the Business Continuity System to ensure
the security and quality of services:
• The Business Continuity System permits rapid management of emergency
situations or crises that may affect the delivery of vital and critical services to clients
• It possesses unique features in Italy, in compliance with the Directives of the Bank of Italy
and of European PSDs
• The system is a Dual Site System, i.e. two systems working in parallel in
geographically distant sites (Padua and Aosta)
• Each system is sized to carry the entire load in the event of a fault during peak-time
situations. It allows all types of maintenance operations without Service down‑time
13. 13
Marketing
• Our social network: Twitter, Facebook, LinkedIn, Google+, Instagram,Youtube
• Business Blog: LiveCashLess
• Web Site: http: //cms.moneynet.it/
• Launch of the brand “POP” Moneynet: all types of postal, as white
as premarked, all types of mobile phone recharge;TV On Demand; launch of
Telecom Italia calling card (New Welcome,New Columbus); Gaming recharge;
international recharge; mobile phone recharge with Pin
14. 14
Commercial network
For all the national territory has 40 agents and sub-agents active in the payments services
which guarantee:
•Rapid sales assistance
to the customer
•Maximum efficiency in meeting
the needs of the customers.
15. 15
Contact information
Moneynet
Registered Seat and Offices:
• Palermo, via Sacra Famiglia, 18 - 90146 (PA)
• Padova office: Viale dell’Industria, 23 - 35129 (PD)
• Milano office: Via Vittor Pisani 31 - 20124 (MI)
Commercial Information Requests
www.moneynet.it
Ph. +39 091 9764 100 - Fax 091 9764 109
assistenzabanche@moneynet.it