COM 620 Module 9

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10
C H A P T E R
Communicating in
and Leading Teams
COM 620 MODULE
with
Walter Ratliff
9

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Five Dysfunctions of a Team
Absence of
Trust
Fear of
Conflict
Lack of
Commitment
Avoidance of
Accountability
Inattention to
Results
Project Teams
Work Teams
Virtual Teams

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Group Roles
Task Roles
Socioemotional
Roles
Individualistic
Roles

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Group Member Relations
Common Communication
Networks

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Stages of Group Development
Forming
Storming
NormingPerforming
Adjourning

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The Effects of Group Cohesion
Costs Benefits
Member
satisfaction
Group success
Reduced
anxiety
Excessive
dependence
Interpersonal
aggression
Pressure to
conform

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Sources of Influence within a Group
INFORMATIONAL
NORMATIVE
INTERPERSONAL

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Group Performance
 Improve productivity by:
Increasing group unity and creating productive norms
Setting high but clear and realistic goals
Increasing members’ personal stake in the group outcome

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Stages of Group Decision-making
Orientation
Discussion
Decision
Implementation

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Sources of Group Conflict
Personal
Procedural
Conflict
Substantive

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Conflict Resolution
 Competition
 Collaboration
 Compromise
 Avoidance
 Accommodation Figure 10-2. Styles of Conflict Resolution

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Team Leadership