The document discusses teams and group dynamics. It covers topics like the five dysfunctions of a team, group roles, stages of group development, sources of influence within groups, and strategies for improving group performance. Conflict resolution styles and team leadership are also mentioned. The document appears to be from a chapter that focuses on communicating in and leading teams.

1. Copyright © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
10
C H A P T E R
Communicating in
and Leading Teams
COM 620 MODULE
with
Walter Ratliff
9

2. Copyright © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 2
Five Dysfunctions of a Team
Absence of
Trust
Fear of
Conflict
Lack of
Commitment
Avoidance of
Accountability
Inattention to
Results
Project Teams
Work Teams
Virtual Teams

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4. Copyright © 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 4
Group Roles
Task Roles
Socioemotional
Roles
Individualistic
Roles

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Group Member Relations
Common Communication
Networks

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Stages of Group Development
Forming
Storming
NormingPerforming
Adjourning

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The Effects of Group Cohesion
Costs Benefits
Member
satisfaction
Group success
Reduced
anxiety
Excessive
dependence
Interpersonal
aggression
Pressure to
conform

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Sources of Influence within a Group
INFORMATIONAL
NORMATIVE
INTERPERSONAL

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Group Performance
 Improve productivity by:
Increasing group unity and creating productive norms
Setting high but clear and realistic goals
Increasing members’ personal stake in the group outcome

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Stages of Group Decision-making
Orientation
Discussion
Decision
Implementation

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Sources of Group Conflict
Personal
Procedural
Conflict
Substantive

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Conflict Resolution
 Competition
 Collaboration
 Compromise
 Avoidance
 Accommodation Figure 10-2. Styles of Conflict Resolution

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Team Leadership