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Ppt ch04 gpoc
- 1. 1 Chapter 4 Group Skillsfor Organizational and Community Change Copyright © 2018 Cengage Learning. All Rights Reserved.
- 2. Copyright © 2018Cengage Learning. All Rights Reserved. 2 Leadership and Leadership Skills (Slide 1 of 3) • Understanding Conflict • Identifying Targets for Change • Inspiring Others • Using Assertiveness
- 3. Copyright © 2018Cengage Learning. All Rights Reserved. 3 Leadership and Leadership Skills (Slide 2 of 3) • Employing Communication Skills • Leading by Example • Bringing New Perspectives
- 4. Copyright © 2018Cengage Learning. All Rights Reserved. 4 Leadership and Leadership Skills (Slide 3 of 3) • Using Self • Understanding the Media • Providing Leadership Skills in Task Groups • Managing Conflict • Distinguishing Leadership and Administration • Employing Leadership and Power
- 5. Copyright © 2018Cengage Learning. All Rights Reserved. 5 Networking • Recognizing the Importance of Networking • Clients Benefit from Informal Helping Networks • Networks Reach Out to Clients • Networks Augment Formal Resources • Networks Help Navigate Formal Systems • Networks Help Workers Cope • Networks: Mutual Aid
- 6. Copyright © 2018Cengage Learning. All Rights Reserved. 6 Types of Networks are Dependent Upon: • Type of Relationship Among Members • Degree of Intimacy Shared by Members • Difficulty Level of the Help Needed • Size of the Network
- 7. Copyright © 2018Cengage Learning. All Rights Reserved. 7 Potential Problems with Networks • Professionals do not value the contributions of informal networks • Worker takes too much of a leadership role within the client’s informal network • Negative or dysfunctional relationships developing within the network • Failure to share relevant information with network members • Withdrawal of agency support for network activities • Worker issues with confidentiality
- 8. Copyright © 2018Cengage Learning. All Rights Reserved. 8 Characteristics of Effective Teams • Clear goals • Structure & membership tied to goals • Commitment of all members • Collaborative climate • Standards of excellence • Information-based decision making • External support & recognition • Principled leadership
- 9. Copyright © 2018Cengage Learning. All Rights Reserved. 9 Planning and Conducting Meetings (Slide 1 of 2) • Plan Ahead • Clarify Purpose and Establish Objectives • Select Participants • Select a Time and Place
- 10. Copyright © 2018Cengage Learning. All Rights Reserved. 10 Planning and Conducting Meetings (Slide 2 of 2) • Prepare an Agenda • Start Meetings on Time • State Ending Time at the Start • Keep the Group on Target • End the Meeting on Time • Plan for Follow-Up Meetings
- 11. Copyright © 2018Cengage Learning. All Rights Reserved. 11 Parliamentary Procedure • Advantages and Disadvantages of Parliamentary Procedure • Basic Parliamentary Concepts • Privileged Motions • Incidental Motions • Subsidiary Motions • Main Motions
- 12. Copyright © 2018Cengage Learning. All Rights Reserved. 12 Advocacy and Conflict • Types of Conflict • Interest/Commitment Conflict • Induced Conflict • Misattributed Conflict • Data Conflicts
- 13. Copyright © 2018Cengage Learning. All Rights Reserved. 13 Types of Conflict (continued) • Structural Conflict • Illusionary Conflict • Displaced Conflict • Expressive Conflict
- 14. Copyright © 2018Cengage Learning. All Rights Reserved. 14 Conflict and Its Resolution • The Pros of Conflict • The Cons of Conflict • Personal Styles for Addressing Conflict
- 15. Copyright © 2018Cengage Learning. All Rights Reserved. 15 Steps in Conflict Resolution (Slide 1 of 2) • Step 1: The Confrontation • Step 2: Establish Common Ground • Step 3: Emphasize the Importance of Communication
- 16. Copyright © 2018Cengage Learning. All Rights Reserved. 16 Steps in Conflict Resolution (Slide 2 of 2) • Step 4: Emphasize Your Willingness to Cooperate • Step 5: Emphasize with Your Opponent’s Perspective • Step 6: Evaluate Both Your Own and Your Opponent’s Motivation to Address the Conflict • Step 7: Come to Some Mutually Satisfactory Agreement
- 17. Copyright © 2018Cengage Learning. All Rights Reserved. 17 Advanced Conflict Management: Guidelines and Strategies • Focusing on Power • Forestalling or Sidestepping Conflict • Generating Conflict • Conflict Management by Covert Means
- 18. Copyright © 2018Cengage Learning. All Rights Reserved. 18 More Specific Tactics • Negativism and noncompliance with rules • Stonewalling • Deceit or deception • Emotional Extortion • Divide and conquer
- 19. Copyright © 2018Cengage Learning. All Rights Reserved. 19 • Conflict Management by Emergent Agreement • Conflict Management by Coactive Disputation • Conflict Management by Negotiated Agreement
- 20. Copyright © 2018Cengage Learning. All Rights Reserved. 20 • Conflict Management by Indirect Means or Procedural Measures • Conflict Management by Exercise of Authority/Power