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LG | Ultra HD Communications Strategy
The Liquid Way © 2013
CREATING REACTIONS
COLLIDER © 2014COLLIDER © 2015
GROWTH HACKING
JUST A BUZZWORD?
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
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Wikipedia: Growth hacking is a
marketing technique developed by
technology startups which use creativity,
analytical thinking, and social metrics to
sell products and gain exposure.
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
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That’s just marketing,
right?
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“Growth Hackers are a hybrid of marketer and
coder”
- Andrew Chen
“A Growth Hacker is a person who’s true north
is growth”
- Sean Ellis
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
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Simply put, growth hackers
achieve extreme start up growth
in minimal time
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P.S I love you.
Get your free email at…
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COMPANY | PROJECT TITLE CREATING REACTIONS
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Sabeer Bhatia Jack Smith
1996: Two ex-Apple engineers create an email platform
CREATING REACTIONS
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Sabeer’s wife tries to
convince him to use a name
which ends up looking like
HTML
CREATING REACTIONS
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COLLIDER © 2015COLLIDER © 2015
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
COLLIDER © 2015COLLIDER © 2015
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
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Draper Fisher Jurvetson
invested an initial seed of
$300,000
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
COLLIDER © 2015COLLIDER © 2015
Draper: “how are you going to get the word
out?”
Bhatia: “we’ll put it up on billboards”
Draper: “God…”
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
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Draper: “put: ‘P.S. I love
you. Get your free email at
Hotmail’ at the bottom of
every email”
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
COLLIDER © 2015COLLIDER © 2015
Smith: “I don’t think…”
Bhatia: “Let’s move on to other
business.”
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
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CREATING REACTIONS
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• By lunchtime, there were 100 signups
• After lunch, there were 200 signups
• After they finished watching the premier of ‘Independence Day’, there were 250
signups
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
COLLIDER © 2015COLLIDER © 2015
Growth progressed at this rate
throughout the week
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
COLLIDER © 2015COLLIDER © 2015
“Put ‘P.S. I love you. Get
your free email at Hotmail’”
“lol gtfo" “hahahaha no.”
“Dude, are you high?”
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
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“OK, fine. But we’re dropping
‘P.S. I love you’”
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
COLLIDER © 2015COLLIDER © 2015
Hotmail started averaging 3,000 users
per day
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
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Within 6 months, they had 1 million
users
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
COLLIDER © 2015COLLIDER © 2015
5 weeks later they hit 2 million
They started averaging 20,000 sign
ups per day
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
COLLIDER © 2015COLLIDER © 2015
Sabeer sent one email to a friend in
India.
Within 3 weeks they had 300,000 Indian
users
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
COLLIDER © 2015COLLIDER © 2015
Hotmail sold two years later to
Microsoft, having accumulated 8.5
million users
At the time, this was over a 10th of
the entire internet population
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
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CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
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Creativity & out the box thinking
CREATING REACTIONS
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CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
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In 2008, Airbnb received $600,000
in funding capital…
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
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…without knowing what their
growth strategy would be
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
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The Law of Shitty Clickthroughs
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
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“Over time, all marketing
strategies result in shitty
clickthrough rates”
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
COLLIDER © 2015COLLIDER © 2015
Being first-to-market, or first-to-
marketing-channel, gives strong
CTR and Conversions due to
novelty and lack of competition
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
COLLIDER © 2015COLLIDER © 2015
This was the first ever banner ad,
which appeared on Hotwired in
1994
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
COLLIDER © 2015COLLIDER © 2015
• Hotwired Click Through Rate, 1994: 78%
• Facebook Click Through Rate, 2015: 0.05%
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
COLLIDER © 2015COLLIDER © 2015
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
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Craigslist is the 12th most visited site
in the United States
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
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Big problem: no open APIs to connect
to Craigslist
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
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HACK IT.
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
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Big problem no. 2: multiple versions
of Craigslist
CREATING REACTIONS
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• Reverse engineered Craigslist’s forms
• Started developing bots which understood & crawled the multiple versions
of Craigslist
• Bots would create identify & create unique URLs to post listings
• It would also crawl the site to find people listing properties for rent
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
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Image via Source6
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
COLLIDER © 2015COLLIDER © 2015
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
COLLIDER © 2015COLLIDER © 2015
“No traditional marketer would have
thought of this”
- Andrew Chen
CREATING REACTIONS
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COMPANY | PROJECT TITLE CREATING REACTIONS
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Public
profiles
which appear
in search
listings
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COMPANY | PROJECT TITLE CREATING REACTIONS
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Share button
below video
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Get 500mb
extra space if
you refer a
friend
CREATING REACTIONS
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Thought.
CREATING REACTIONS
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“You need the kind of objectivity that
makes you forget everything you’ve
heard, clear the table, and do a factual
study like a scientist would”
- Steve Wozniak
Text
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Collider - Growth Hacking - December 2015

  • 1. LG | Ultra HD Communications Strategy The Liquid Way © 2013 CREATING REACTIONS COLLIDER © 2014COLLIDER © 2015 GROWTH HACKING JUST A BUZZWORD?
  • 2. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Wikipedia: Growth hacking is a marketing technique developed by technology startups which use creativity, analytical thinking, and social metrics to sell products and gain exposure.
  • 3. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 That’s just marketing, right?
  • 4. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 “Growth Hackers are a hybrid of marketer and coder” - Andrew Chen “A Growth Hacker is a person who’s true north is growth” - Sean Ellis
  • 5. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Simply put, growth hackers achieve extreme start up growth in minimal time
  • 6. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 P.S I love you. Get your free email at…
  • 7. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Sabeer Bhatia Jack Smith 1996: Two ex-Apple engineers create an email platform
  • 8. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Sabeer’s wife tries to convince him to use a name which ends up looking like HTML
  • 9. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015
  • 10. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015
  • 11. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Draper Fisher Jurvetson invested an initial seed of $300,000
  • 12. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Draper: “how are you going to get the word out?” Bhatia: “we’ll put it up on billboards” Draper: “God…”
  • 13. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Draper: “put: ‘P.S. I love you. Get your free email at Hotmail’ at the bottom of every email”
  • 14. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Smith: “I don’t think…” Bhatia: “Let’s move on to other business.”
  • 15. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015
  • 16. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 • By lunchtime, there were 100 signups • After lunch, there were 200 signups • After they finished watching the premier of ‘Independence Day’, there were 250 signups
  • 17. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Growth progressed at this rate throughout the week
  • 18. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 “Put ‘P.S. I love you. Get your free email at Hotmail’” “lol gtfo" “hahahaha no.” “Dude, are you high?”
  • 19. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 “OK, fine. But we’re dropping ‘P.S. I love you’”
  • 20. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Hotmail started averaging 3,000 users per day
  • 21. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Within 6 months, they had 1 million users
  • 22. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 5 weeks later they hit 2 million They started averaging 20,000 sign ups per day
  • 23. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Sabeer sent one email to a friend in India. Within 3 weeks they had 300,000 Indian users
  • 24. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Hotmail sold two years later to Microsoft, having accumulated 8.5 million users At the time, this was over a 10th of the entire internet population
  • 25. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015
  • 26. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Creativity & out the box thinking
  • 27. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015
  • 28. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 In 2008, Airbnb received $600,000 in funding capital…
  • 29. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 …without knowing what their growth strategy would be
  • 30. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 The Law of Shitty Clickthroughs
  • 31. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 “Over time, all marketing strategies result in shitty clickthrough rates”
  • 32. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Being first-to-market, or first-to- marketing-channel, gives strong CTR and Conversions due to novelty and lack of competition
  • 33. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 This was the first ever banner ad, which appeared on Hotwired in 1994
  • 34. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 • Hotwired Click Through Rate, 1994: 78% • Facebook Click Through Rate, 2015: 0.05%
  • 35. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015
  • 36. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Craigslist is the 12th most visited site in the United States
  • 37. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Big problem: no open APIs to connect to Craigslist
  • 38. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 HACK IT.
  • 39. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Big problem no. 2: multiple versions of Craigslist
  • 40. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 • Reverse engineered Craigslist’s forms • Started developing bots which understood & crawled the multiple versions of Craigslist • Bots would create identify & create unique URLs to post listings • It would also crawl the site to find people listing properties for rent
  • 41. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Image via Source6
  • 42. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015
  • 43. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 “No traditional marketer would have thought of this” - Andrew Chen
  • 44. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Public profiles which appear in search listings
  • 45. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Share button below video
  • 46. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Get 500mb extra space if you refer a friend
  • 47. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 Thought.
  • 48. CREATING REACTIONS COLLIDER © 2014 COMPANY | PROJECT TITLE CREATING REACTIONS COLLIDER © 2015COLLIDER © 2015 “You need the kind of objectivity that makes you forget everything you’ve heard, clear the table, and do a factual study like a scientist would” - Steve Wozniak
  • 49. Text 7 MOROCCO STREET LONDON SE1 3HB UNITED KINGDOM T: +44 (0)203 019 3270 E: DIGITAL@WEARECOLLIDER.COM W: WEARECOLLIDER.COM COLLIDER © 2014COLLIDER © 2015COLLIDER © 2015 THANK YOU CREATING REACTIONS