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© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
S706 – Mobile can be a Goldmine: Make money by personalizing
mobileRuss Lewis & Kollin Killian | Adobe Consulting
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 3
Russ Lewis
Consulting Manager, Adobe
rulewis@adobe.com | @russlewis84
Kollin Killian
Optimization Consultant, Adobe
killian@adobe.com | @k0ll1n
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 4
Mobile:
An Unclaimed Gold Mine
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 5
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 6
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 7
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
 Consider the last five optimization campaigns you’ve run
 How many were desktop
 How many were mobile?
Where are you digging today?
8
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Mobile is an Unclaimed Goldmine
9
Dig into mobile Realize value
Enlist Mobile
Miners
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Gold Map: Content Key
10
 Gold Nugget: Mobile Tip or
Trick
 Mobile App
 Mobile Web
 2. Dig into Mobile
 3. Realize Value
 1. Enlist your Mobile Miners
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Mobile Stakeholders – Who they are and how to speak their language
11
Mobile Product Manager Optimization Manager Developer
RESPONSIBILITIES
• Own or support acquisition
and attribution
• Define, measure & optimize
KPIs
• Increase engagement
NEEDS
• Easy to use
• Robust targeting
• Reduced dependency on IT
• Audience centric reporting
RESPONSIBILITIES
• SDK installation and upgrading
• Develop and QA campaigns
NEEDS
• Easy installation and upgrades
• Clear documentation
RESPONSIBILITIES
• A/B testing and
personalization
• Personalize app experience
• Cross channel reporting
• Messaging - push and in-app
NEEDS
• Channel consistency
• One interface
• Single view of the user -
targeting and reporting.
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Where is your mobile maturity?
12
7%
16%
22%
38%
40%
41%
48%
76%
None of the above
External metrics (e.g., reduced
call center costs)
Custom metrics (e.g., social shares)
Conversion rate
Revenue / leads generated
Time spent
Return usage
Number of downloads
Adobe/eConsultancy, March 2015
What metrics do you use for measuring the
success
of mobile applications?
Only 34% of
companies have a
defined mobile
strategy.
Adobe/eConsultancy,
March 2015
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Mobile Maturity Curve
13
Shrink &
Squeeze
• Force traditional
experiences into
smaller form factors
Mobile First
• Create net new
mobile experiences
…advent of mobile
apps
Experience
Transformation
• Win mobile
“moments” …
engage in context
Business
Disruption
• Think ahead with
“mobile only”
mindset
Forrester Report A “The Global Mobile Revolution Is Just
Beginning”
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Mobile is an Unclaimed Goldmine
14
Dig into mobile Realize value
Enlist Mobile
Miners
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 15
Mobile:
An Unclaimed Gold Mine
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
App Acquisition Tracking
In-App Messaging
Mobile Web Testing
Geofencing (App)
Geofence Lat/Long (Web)
JS file Upgrade
(Web)
App
Personalization
Gold Mine – Start digging through your layers to find gold
16
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
What tools do you have?
17
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
© 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 18
Adobe Marketing Cloud
Solutions
Core services
Places
PlatformPeople
Assets
Mobile
Activation
Data science
Data Content
Media
Optimizer
Social
Audience
Manager
Target Primetime
Experience
Manager
Campaign
Analytics
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 19
Adobe Marketing Cloud: Integrated SDK and app workflows
Native or Cross Platform
Development
Mobile SDK
Analytics
Target
Audience
Manager
App-centric user interface
App Engagement Analytics
Optimization & A/B Testing
App Acquisition Analytics
In-App Messaging
Push Notifications
Location-aware
experiences & messages
OTT Devices
NOTE: OTT SDKs currently support Analytics (with Video Heartbeats) & Audience Manager
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Analyze your Acquisition
20
Cost per install (Feb 2016)
Android: $1.91
iOS: $1.64
https://www.fiksu.com/resources/fiksu-indexes
Be smarter with your advertising dollars – use Acquisition tracking
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 21
Alex & Ani: Inspire engagement & commerce with lifestyle
customers
Challenge:
• Provide experience that customers will download and continue to use
over time
• Measure and optimize user acquisition campaigns for app downloads
• Personalize content and product offers within app
Results:
• Mobile acquisition campaigns drove 10% increase in app downloads
and 20% of mobile app revenue
• Plan to use location targeting and recommendations to personalize in-
app messages and content
“Adobe Marketing Cloud enables us to be
smarter about how we serve new content,
experiences, and product offers to customers
across devices.”
VP of e-Commerce & Digital
Alex & Ani
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
App Acquisition Tracking
In-App Messaging
Mobile Web Testing
Geofencing (App)
Geofence Lat/Long (Web)
JS file Upgrade
(Web)
App
Personalization
Gold Mine – Start digging through your layers to find gold
22
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
 In-App
 Send messages when the app is open.
 Requires 4.2 SDK
 Push messaging
 Send message when app is closed.
 Requires 4.6 SDK
Messaging
23
Engage with users in real time
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 24
MLB: In-app messaging drives higher app store ratings &
revenue
Challenge:
• Below average app store ratings
• Few in-app purchases by users
Results:
• Increased ratings from 2.5 to 4.5 stars
• Downloads are up by double digits %
• Sales from In-App Purchases are up double digits %
Solution Capabilities:
• “Rate my app” message to audience segment of active users with latest
devices
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 25
 What is the right message
to send?
 Should we highlight the %
discount or keep the offer
focused on the brand name?
 What is the frequency we
should send a message?
 Should we push daily, three
times a week or once a week?
Bonus – A/B Test Messaging
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
App Acquisition Tracking
In-App Messaging
Mobile Web Testing
Geofencing (App)
Geofence Lat/Long (Web)
JS file Upgrade
(Web)
App
Personalization
Gold Mine – Start digging through your layers to find gold
26
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 27
Mobile:
An Unclaimed Gold Mine
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 28
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 29
 Mobile Maturity = Shrink & Squeeze
 Where to dig?
1. Target Mobile Traffic: Promote a different creative
cloud application for mobile devices, like Adobe
Lightroom
 Requires – Target on web
2. Mobile Traffic: Email Campaign
 Featured Image: Update hero and value prop messaging to
guide users to the email field
 Functionality: Add the ability for users to email the URL to
themselves
 Requires – Target on web, ESP (Adobe Campaign)Take 15 minutes next staff meeting and be your own customer
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
 Look in Analytics to determine
which views to create
 http://viewportsizes.com/
Viewports
30
TARGET
Create and use viewports
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Alex and Ani: Recommendations
31
7% Increase6% Increase13% Increase
6.2%
In
revenue
Use 1st party data to personalize the customer journey
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
App Acquisition Tracking
In-App Messaging
Mobile Web Testing
Geofencing (App)
Geofence Lat/Long (Web)
JS file Upgrade
(Web)
App
Personalization
Gold Mine – Start digging through your layers to find gold
32
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 33
App Location
Trick: Build a list of locations and
target them using latitude and
longitude
Identify where you users are
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
App Acquisition Tracking
In-App Messaging
Mobile Web Testing
Geofencing (App)
Geofence Lat/Long (Web)
JS file Upgrade
(Web)
App
Personalization
Gold Mine – Start digging through your layers to find gold
34
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Mobile Web Location
35
Accuracy of Location
Reverse IP 50% 99%
HTML5 Location 100% 100%
Use HTML5 Location for accuracy on mobile web
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 36
Mobile Web Location
Trick: Build a list of locations and
target them using latitude and
longitude
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
App Acquisition Tracking
In-App Messaging
Mobile Web Testing
Geofencing (App)
Geofence Lat/Long (Web)
JS file Upgrade
(Web)
App
Personalization
Gold Mine – Start digging through your layers to find gold
37
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 38
 Supports Single Page App implementations and standard web implementations
New client-side delivery library – at.js
38
• All calls are asynchronous
• All calls use XML HTTP Requests (XHR)
• No blocking calls
• No document.write() calls in library or responses
Faster
• No immediately executing JavaScript in server
responses
• Easy-to-use settings and handling of errors and timeouts
• No page reloads on timeouts
Safer
Upgrade library
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
App Acquisition Tracking
In-App Messaging
Mobile Web Testing
Geofencing (App)
Geofence Lat/Long (Web)
JS file Upgrade
(Web)
App
Personalization
Gold Mine – Start digging through your layers to find gold
39
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
 Tips & Tricks Banner
 Text vs Button
 60% lift in click throughs
 When should we require users to to sign in?
 Moved sign up to beginning and didn’t see dip in publishing rates
 Allowed for improved tracking and personalization
 What should our sign in layout look like?
 Adobe login focused vs Facebook focused
 No real impact
Adobe Voice
40
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Mobile is an Unclaimed Goldmine
41
Dig into mobile Realize value
Enlist Mobile
Miners
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 42
Mobile:
An Unclaimed Gold Mine
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
 Send a text or email to your team right
now with a link to this Adobe Slate
summary of action items
http://adobe.ly/1Lwh63B
Call to Action
43
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Q&A
44
Russ Lewis
rulewis@adobe.com
LinkedIn:russelljlewis
Kollin Killian
killian@adobe.com
LinkedIn: Kollin Killian
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 45
Resources for Mobile Motivation
Use data to motivate your stakeholders
today
Blogs:
• https://blogs.adobe.com/digitalmarketing/mobile/
• http://untether.tv/category/podcast/twilbm/
• http://mashable.com/category/mobile-marketing/
• http://marketingland.com/library/channel/mobile-
marketing
• http://www.mobilemarketer.com
• http://mobilemarketingwatch.com
• https://www.thinkwithgoogle.com/
Twitter
• @harrybr
• @mjasay
• @OptimiseOrDie
• @bjfogg
• @mobilemktrdaily
• @lukew
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

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Mobile can be a Goldmine

  • 1. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. S706 – Mobile can be a Goldmine: Make money by personalizing mobileRuss Lewis & Kollin Killian | Adobe Consulting
  • 2. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
  • 3. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 3 Russ Lewis Consulting Manager, Adobe rulewis@adobe.com | @russlewis84 Kollin Killian Optimization Consultant, Adobe killian@adobe.com | @k0ll1n
  • 4. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 4 Mobile: An Unclaimed Gold Mine
  • 5. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 5
  • 6. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 6
  • 7. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 7
  • 8. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.  Consider the last five optimization campaigns you’ve run  How many were desktop  How many were mobile? Where are you digging today? 8
  • 9. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Mobile is an Unclaimed Goldmine 9 Dig into mobile Realize value Enlist Mobile Miners
  • 10. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Gold Map: Content Key 10  Gold Nugget: Mobile Tip or Trick  Mobile App  Mobile Web  2. Dig into Mobile  3. Realize Value  1. Enlist your Mobile Miners
  • 11. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Mobile Stakeholders – Who they are and how to speak their language 11 Mobile Product Manager Optimization Manager Developer RESPONSIBILITIES • Own or support acquisition and attribution • Define, measure & optimize KPIs • Increase engagement NEEDS • Easy to use • Robust targeting • Reduced dependency on IT • Audience centric reporting RESPONSIBILITIES • SDK installation and upgrading • Develop and QA campaigns NEEDS • Easy installation and upgrades • Clear documentation RESPONSIBILITIES • A/B testing and personalization • Personalize app experience • Cross channel reporting • Messaging - push and in-app NEEDS • Channel consistency • One interface • Single view of the user - targeting and reporting.
  • 12. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Where is your mobile maturity? 12 7% 16% 22% 38% 40% 41% 48% 76% None of the above External metrics (e.g., reduced call center costs) Custom metrics (e.g., social shares) Conversion rate Revenue / leads generated Time spent Return usage Number of downloads Adobe/eConsultancy, March 2015 What metrics do you use for measuring the success of mobile applications? Only 34% of companies have a defined mobile strategy. Adobe/eConsultancy, March 2015
  • 13. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Mobile Maturity Curve 13 Shrink & Squeeze • Force traditional experiences into smaller form factors Mobile First • Create net new mobile experiences …advent of mobile apps Experience Transformation • Win mobile “moments” … engage in context Business Disruption • Think ahead with “mobile only” mindset Forrester Report A “The Global Mobile Revolution Is Just Beginning”
  • 14. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Mobile is an Unclaimed Goldmine 14 Dig into mobile Realize value Enlist Mobile Miners
  • 15. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 15 Mobile: An Unclaimed Gold Mine
  • 16. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. App Acquisition Tracking In-App Messaging Mobile Web Testing Geofencing (App) Geofence Lat/Long (Web) JS file Upgrade (Web) App Personalization Gold Mine – Start digging through your layers to find gold 16
  • 17. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. What tools do you have? 17
  • 18. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 18 Adobe Marketing Cloud Solutions Core services Places PlatformPeople Assets Mobile Activation Data science Data Content Media Optimizer Social Audience Manager Target Primetime Experience Manager Campaign Analytics
  • 19. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 19 Adobe Marketing Cloud: Integrated SDK and app workflows Native or Cross Platform Development Mobile SDK Analytics Target Audience Manager App-centric user interface App Engagement Analytics Optimization & A/B Testing App Acquisition Analytics In-App Messaging Push Notifications Location-aware experiences & messages OTT Devices NOTE: OTT SDKs currently support Analytics (with Video Heartbeats) & Audience Manager
  • 20. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Analyze your Acquisition 20 Cost per install (Feb 2016) Android: $1.91 iOS: $1.64 https://www.fiksu.com/resources/fiksu-indexes Be smarter with your advertising dollars – use Acquisition tracking
  • 21. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 21 Alex & Ani: Inspire engagement & commerce with lifestyle customers Challenge: • Provide experience that customers will download and continue to use over time • Measure and optimize user acquisition campaigns for app downloads • Personalize content and product offers within app Results: • Mobile acquisition campaigns drove 10% increase in app downloads and 20% of mobile app revenue • Plan to use location targeting and recommendations to personalize in- app messages and content “Adobe Marketing Cloud enables us to be smarter about how we serve new content, experiences, and product offers to customers across devices.” VP of e-Commerce & Digital Alex & Ani
  • 22. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. App Acquisition Tracking In-App Messaging Mobile Web Testing Geofencing (App) Geofence Lat/Long (Web) JS file Upgrade (Web) App Personalization Gold Mine – Start digging through your layers to find gold 22
  • 23. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.  In-App  Send messages when the app is open.  Requires 4.2 SDK  Push messaging  Send message when app is closed.  Requires 4.6 SDK Messaging 23 Engage with users in real time
  • 24. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 24 MLB: In-app messaging drives higher app store ratings & revenue Challenge: • Below average app store ratings • Few in-app purchases by users Results: • Increased ratings from 2.5 to 4.5 stars • Downloads are up by double digits % • Sales from In-App Purchases are up double digits % Solution Capabilities: • “Rate my app” message to audience segment of active users with latest devices
  • 25. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 25  What is the right message to send?  Should we highlight the % discount or keep the offer focused on the brand name?  What is the frequency we should send a message?  Should we push daily, three times a week or once a week? Bonus – A/B Test Messaging
  • 26. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. App Acquisition Tracking In-App Messaging Mobile Web Testing Geofencing (App) Geofence Lat/Long (Web) JS file Upgrade (Web) App Personalization Gold Mine – Start digging through your layers to find gold 26
  • 27. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 27 Mobile: An Unclaimed Gold Mine
  • 28. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 28
  • 29. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 29  Mobile Maturity = Shrink & Squeeze  Where to dig? 1. Target Mobile Traffic: Promote a different creative cloud application for mobile devices, like Adobe Lightroom  Requires – Target on web 2. Mobile Traffic: Email Campaign  Featured Image: Update hero and value prop messaging to guide users to the email field  Functionality: Add the ability for users to email the URL to themselves  Requires – Target on web, ESP (Adobe Campaign)Take 15 minutes next staff meeting and be your own customer
  • 30. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.  Look in Analytics to determine which views to create  http://viewportsizes.com/ Viewports 30 TARGET Create and use viewports
  • 31. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Alex and Ani: Recommendations 31 7% Increase6% Increase13% Increase 6.2% In revenue Use 1st party data to personalize the customer journey
  • 32. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. App Acquisition Tracking In-App Messaging Mobile Web Testing Geofencing (App) Geofence Lat/Long (Web) JS file Upgrade (Web) App Personalization Gold Mine – Start digging through your layers to find gold 32
  • 33. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 33 App Location Trick: Build a list of locations and target them using latitude and longitude Identify where you users are
  • 34. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. App Acquisition Tracking In-App Messaging Mobile Web Testing Geofencing (App) Geofence Lat/Long (Web) JS file Upgrade (Web) App Personalization Gold Mine – Start digging through your layers to find gold 34
  • 35. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Mobile Web Location 35 Accuracy of Location Reverse IP 50% 99% HTML5 Location 100% 100% Use HTML5 Location for accuracy on mobile web
  • 36. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 36 Mobile Web Location Trick: Build a list of locations and target them using latitude and longitude
  • 37. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. App Acquisition Tracking In-App Messaging Mobile Web Testing Geofencing (App) Geofence Lat/Long (Web) JS file Upgrade (Web) App Personalization Gold Mine – Start digging through your layers to find gold 37
  • 38. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 38  Supports Single Page App implementations and standard web implementations New client-side delivery library – at.js 38 • All calls are asynchronous • All calls use XML HTTP Requests (XHR) • No blocking calls • No document.write() calls in library or responses Faster • No immediately executing JavaScript in server responses • Easy-to-use settings and handling of errors and timeouts • No page reloads on timeouts Safer Upgrade library
  • 39. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. App Acquisition Tracking In-App Messaging Mobile Web Testing Geofencing (App) Geofence Lat/Long (Web) JS file Upgrade (Web) App Personalization Gold Mine – Start digging through your layers to find gold 39
  • 40. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.  Tips & Tricks Banner  Text vs Button  60% lift in click throughs  When should we require users to to sign in?  Moved sign up to beginning and didn’t see dip in publishing rates  Allowed for improved tracking and personalization  What should our sign in layout look like?  Adobe login focused vs Facebook focused  No real impact Adobe Voice 40
  • 41. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Mobile is an Unclaimed Goldmine 41 Dig into mobile Realize value Enlist Mobile Miners
  • 42. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 42 Mobile: An Unclaimed Gold Mine
  • 43. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.  Send a text or email to your team right now with a link to this Adobe Slate summary of action items http://adobe.ly/1Lwh63B Call to Action 43
  • 44. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Q&A 44 Russ Lewis rulewis@adobe.com LinkedIn:russelljlewis Kollin Killian killian@adobe.com LinkedIn: Kollin Killian
  • 45. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 45 Resources for Mobile Motivation Use data to motivate your stakeholders today Blogs: • https://blogs.adobe.com/digitalmarketing/mobile/ • http://untether.tv/category/podcast/twilbm/ • http://mashable.com/category/mobile-marketing/ • http://marketingland.com/library/channel/mobile- marketing • http://www.mobilemarketer.com • http://mobilemarketingwatch.com • https://www.thinkwithgoogle.com/ Twitter • @harrybr • @mjasay • @OptimiseOrDie • @bjfogg • @mobilemktrdaily • @lukew
  • 46. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.© 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
  • 47. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Editor's Notes

  1. Think of your last 5 campaigns. Were they optimized for desktop or mobile? https://www.polleverywhere.com/multiple_choice_polls/94qduh10jrDjKm1
  2. Desktop Optimization
  3. Kennecott is you desktop optimization program – you’ve dug and dug The hill to the west is your Mobile Mine – Gold Right beneath the surface
  4. Polling slide. Please insert picture of laptop and then picture of mobile phone
  5. fFind your mobile gold by identifying key entry pages Identify a Key Mobile entry point and develop a plan Find Your Mobile Mine and Start Digging Talk to your team about your Mobile opportunity Talk to your team about what mobile marketing  you are going to do today Gather Your Mobile Miners and Start Prospecting Panning is a tedious process it’s better to pick Find your Mine and put your picks to work Take your first step in mobile marketing today Launch your first mobile campaign Reap the Rewards of fresh Paydirt Grab Your Pan, You’ve Hit PAYDIRT
  6. Point – you need to look at who you have in your organization. Determine their responsibilities and their motivations Designer – this is a rough one. We were thinking images of three different personas. Table could be taken away and we can speak to these points. Just need to illlustrate looking at the org and finding out who matters.
  7. Point: Highlight most programs start with raw download numbers, but what does this mean to your overall strategy and monetization? Designer – can you please make this a better graph and source eConsultantcy? Key metrics are # of downloads, down to conversion rate. Can get rid of return usage if needed.
  8. Point – there is a mobile maturity curve. Where do you fit on this? Designer – this is stock smart art. Anyway to make this look like a progression into a mine?
  9. fFind your mobile gold by identifying key entry pages Identify a Key Mobile entry point and develop a plan Find Your Mobile Mine and Start Digging Talk to your team about your Mobile opportunity Talk to your team about what mobile marketing  you are going to do today Gather Your Mobile Miners and Start Prospecting Panning is a tedious process it’s better to pick Find your Mine and put your picks to work Take your first step in mobile marketing today Launch your first mobile campaign Reap the Rewards of fresh Paydirt Grab Your Pan, You’ve Hit PAYDIRT
  10. Adobe Marketing Cloud: Integrated SDK and app marketing workflows For native or cross platform development, we provide a Mobile SDK that integrates multiple solutions including Analytics, Target, & Audience Manager. In addition, we provide an app-centric UI that supports integrated app marketing workflows from analytics, to optimization, to messaging. NOTE: OTT SDKs currently support Analytics (with Video Heartbeats) & Audience Manager capabilities. 
  11. Link to story: Pending approval “Our mobile strategy places a premium on our mobile app—our goal is to create a tool that our customers will download and continue to use over time,” says Bekker. “Adobe Marketing Cloud enables us to focus more time and resources on content by streamlining how we develop and optimize the experience.” Alex and Ani now estimates that 70% of its digital marketing resources are dedicated to developing new, inspiring lifestyle content daily—enabling Alex and Ani to be one of the first retailers that can engage customers in this way.   User data collected with Adobe Marketing Cloud will also help to drive innovation within the mobile app. Understanding what type of interactive new content, from quizzes and style guides to video, resonate best with customers will help to shape editorial and new in-app functionality.   With the recent launch of Adobe Mobile Services in their mobile app, the company has started moving the needle with app analytics and optimization. Alex and Ani ran a mobile marketing campaign using links optimized for customer acquisition and saw a 10% increase in app downloads. Overall, 20% of the company’s mobile app purchases can be attributed back to this activity.   In addition, the company plans to use the recommendations capability within Adobe Target to personalize content and product offers in the mobile app. “Adobe Marketing Cloud enables us to be smarter about how we serve new content, experiences, and product offers to customers across devices,” says Bekker. “Beyond sales and engagement numbers, our customers know that we understand who they are and what they want, and that’s something truly transcendent.” Also using the geotargeting capability within Adobe Target, the company can target customers with in-app messages as they interact with the brand and travel around cities. Customers can receive push messages letting them know that they are close to an Alex and Ani retail location, as well as make them aware of current offers or provide them with personalized coupons for stopping by. **** This philosophy has led Alex and Ani down the path of focusing digital resources on creating engaging content for delivery across channels—including online, mobile, and mobile apps—that are more reminiscent of a lifestyle brand than a retailer. To achieve this, Alex and Ani needed audience management, analytics, and testing capabilities to deliver data-driven insights into the unique personalities and interests of its customers.   “Adobe Marketing Cloud offers a fully integrated platform that enables us to test and measure virtually every experience across digital channels and optimize them,” says Bekker. “With this, we can further blur the line between lifestyle and retail content, making for a more cohesive brand experience that encourages sales.” ***** Geo-target push notifications: They have licensing with Disney, MLB, and NFL. Whenever a customer enters a Yankees stadium, music concert, or Disneyland they will use geo-targeting and push notifications to push a message to the customer recommending them to purchase a Disney character or Yankees bangle bracelet.   In-store personalization: Employees will use the information they have gathered about the customer from their app and web behavior to offer merchandise that is similar to what they have purchased or wish-listed in the past. Inspirations: There is a tab on their mobile app called “Inspirations.” You input your birthdate, name, pick a favorite tree and flower, and perhaps give a little more information and then they recommend products based on your input. They want to test this to see if it is effective. They will play around with the questions and wording, etc. 
  12. Link to blogpost: http://blogs.adobe.com/digitalmarketing/mobile/mlb-com-strengthens-mobile-fan-engagement-with-adobe-marketing-cloud MLB, a leading sports media company sought to improve below average app store ratings and in-app purchases. By using targeted in-app messages for “Rate my app”, they were able to improve app store ratings to 4.5 stars and increase downloads. MLBAM received valuable feedback about the app from users and interactivity within At Bat’s premium features also increased as a result as well as in-app purchases. Criteria for target audience: Paid Users No recent crashes Using latest devices (iPhone 6, 6Plus, iPad Air2) Only message when games ARE NOT live (do not want disrupt experience) Current App ID Users Latest OS Version We are only sending the message to a user one time
  13. Point – the viewport functionality in Target helps you validate your experience looks great across the major screensizes your customers use Designer – there isn’t much here other than making the nugget stand out By turning on the Enhanced Experience Composer, you will have the mobile viewport configuration This viewport function allows for the preview of a campaign at the different screen sizes you are dealing with
  14. Point – there is a new javascript library out for Target. Upgrade when you can to at.js for improved performance on mobile Designer – stock smart art. Please modify if you can. The logos on the right are more just to show you can implement on these platforms Talk track: Similar to how you upgraded s_code to appMeasurement, this is a modernized approach.
  15. fFind your mobile gold by identifying key entry pages Identify a Key Mobile entry point and develop a plan Find Your Mobile Mine and Start Digging Talk to your team about your Mobile opportunity Talk to your team about what mobile marketing  you are going to do today Gather Your Mobile Miners and Start Prospecting Panning is a tedious process it’s better to pick Find your Mine and put your picks to work Take your first step in mobile marketing today Launch your first mobile campaign Reap the Rewards of fresh Paydirt Grab Your Pan, You’ve Hit PAYDIRT
  16. Point – here is a library or wealth of knowledge Designer – can you make this look like a library of info.