Employees need better access to relevant information in the context of their work to improve collaboration. While companies are taking steps like open workspaces and mobile devices, information is still isolated and employees struggle to find what they need when they need it. A new approach is needed that centralizes information management, allows personalized access to information regardless of device, and monitors interactions to provide information in the context of people's work. This will help employees become "info-heroes" and improve collaboration.

1. BETTER
COLLABORATION
BETTER
COLLABORATION
Employees need:Employees need:
The Vital Role of Information in
Workplace Collaboration
Actions are taking place to improve workplace collaboration,
but the role of information is misunderstood.
Important Trends Are Changing
The Way We Work Together
Rapid rise of
cloud-computing,
portable devices and
virtual work.
Overwhelming
increases in the
amount of information
employees deal with
on a daily basis.
New Technology
Multiple demographics
are present in the
workplace with
differing values,
expectations and work
styles.
Demographics
Value of knowledge
work is increasing, but
employers finding
difficulty recruiting and
retaining candidates.
Knowledge
Worker Shortage
Information
Overload
Physically
Redesigning
the Workplace
Embracing the
Virtual Work Model
Investing in
Information
Management
Competing for
Knowledge
Workers
The current collaboration models are
too disconnected.
So how do you fix it?
Stop Managing Information.
Start Creating Intelligence.
Change the current model, and leverage an environment that
supports the following principles:
Cloud-computing
spending forecast to
rise 42% in 2015. 35%
increase projected for
wireless and mobile
spending.
12 gigabytes of
information daily for
the average worker, or
about 3 terabytes of
information per worker
per year.
36%42%
80% 75% 50% 69%
30% 60% 50% 10%
18% of boomers will
retire within five
years. Next year
millennials will
account for 36% of
the U.S. workforce.
5
Million
12
Gigabytes
Economy projected to
face shortage of 5
million knowledge
workers by 2020.
O
kay great, but
is not enough to
access to information
improve collaboration!
Timely, relevant information in
the context of the work being
accomplished.
A system that supports and
encourages interaction between
people and information.
+
In response, employers are
taking measures to improve
workplace collaboration...
So what’s the problem?
WHY?
Information Context of
Work
People
Don’t Have Time Don’t Have Access Don’t Have SuccessDon’t Have Skills
To truly improve collaboration, employees need more
than office hubs, portable devices or simply having
more access to information...
Information isn’t being leveraged in context of collaboration...
Centralize information management
Break down information silos that inhibit
collaboration. Connect internal and external
sources of information. Provide a central place
to leverage all information sources.
Individualized engagement
Regardless of device, support the ability for
individuals to access information whenever,
wherever and to discuss and collaborate
around information with their peers.
The environment should allow organization
and personalization of information in
context of people and the work being
performed.
Information in context
Monitor interactions among people and
information to understand value, relevance
and usefulness. Help improve the quality of
information that supports collaboration...
Attensa is the single place where people connect and engage with
information that matters to them—in the context of work.
Be an info-hero, learn more at attensa.com
Measure performance and activity
Sources:
https://www.centurylinktechnology.com/sites/default/files/considerations-when-byod-enters-the-workplace-security-whitepaper.pdf
http://www2.deloitte.com/content/dam/Deloitte/de/Documents/financetransformation/us_cfo_insight_workplace_redesigning_091014.pdf
http://www.usnews.com/news/articles/2013/07/08/report-economy-will-face-shortage-of-5-million-workers-in-2020
https://www.whitehouse.gov/sites/default/files/docs/updated_workplace_flex_report_final_0.pdf
http://www.smartcustomerservice.com/Columns/Expert-Advice/CRM-Tops-Planned-Spending-List-for-2014%E2%80%932015-97663.aspx
http://www.computerworlduk.com/news/applications/3438200/gartner-only-10-percent-of-social-networking-roll-outs-succeed/
ŏ Email ŏ Intranet ŏ Sharepoint
ŏ Knowledge Management ŏ Enterprise Social Networking
More than 80% of
companies have moved
to open plan design in
recent years.
75% of employers
report allowing at least
some workers to work
flexibly.
By 2017, 50% of
employers will require
employees to supply
their own device for
work purposes.
69% of companies
have planned to
further knowledge
management
investments in 2015.
Walls between workers
coming down as
employers remove
organizational silos.
Office viewed as a hub
that promotes interac-
tion and engagement.
Strategies to attract,
retain and engage
knowledge workers,
e.g. work/life balance
and diversity
initiatives.
Organizations
encouraging
telecommuting,
flexible work
arrangements and
use of portable
devices (or BYOD).
Investing in enterprise
social networking
systems and knowledge
management infra-
structure. Providing
employees with ready
access to multiple,
premium information
sources.
THE ROLE OF
INFORMATION
Knowledge workers
spend about 2.5 hours
per day, or roughly 30%
of the workday, search-
ing for information.
60% of executives feel
time constraints and
lack of understanding
prevent employees
from finding the
information they need.
Approximately 35-50%
of the information
available within an
enterprise is not
centrally indexed.
Social collaboration
initiatives taken
have only a 10%
success rate.