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A Communication Cadence
The Art of the Team
There will be a test.
• Do you have a regular 1:1?
• Do you have a regular 1:1?
• Do you have a team/staff meeting?
• Do you have a regular 1:1?
• Do you have a team/staff meeting?
• Do you have status reports?
•   Do you have a regular 1:1?
•   Do you have a team/staff meeting?
•   Do you have status reports?
•   Can you comfortably say No to your lead?
•   Do you have a regular 1:1?
•   Do you have a team/staff meeting?
•   Do you have status reports?
•   Can you comfortably say No to your lead?
•   Can you explain the strategy of the company to a
    stranger? The state of the business?
• Do you have a regular 1:1?
• Do you have a team/staff meeting?
• Do you have status reports?
• Can you comfortably say No to your lead?
• Can you explain the strategy of the company to a
  stranger? The state of the business?
• Does the guy/gal in charge regularly stand up in front
  of everyone and tell you what he/she is thinking? Are
  you buying it?
• Do you have a regular 1:1?
• Do you have a team/staff meeting?
• Do you have status reports?
• Can you comfortably say No to your lead?
• Can you explain the strategy of the company to a
  stranger? The state of the business?
• Does the guy/gal in charge regularly stand up in front
  of everyone and tell you what he/she is thinking? Are
  you buying it?
• Do you know what you want to do next? Does your lead?
• Do you have a regular 1:1?
• Do you have a team/staff meeting?
• Do you have status reports?
• Can you comfortably say No to your lead?
• Can you explain the strategy of the company to a
  stranger? The state of the business?
• Does the guy/gal in charge regularly stand up in front
  of everyone and tell you what he/she is thinking? Are
  you buying it?
• Do you know what you want to do next? Does your lead?
• Do you have time to be strategic?
>10
Sweeeeeeet
>10 7-9
Sweeeeeeet   A situation
>10 7-9 6<
Sweeeeeeet   A situation   Hmmmmmm
ACT 1 :

“The Curse”
“The Perfect
System”
Strives to reduce chaos because it's
inefficient.
Phenomenal bullshit detection.
Finds facts because they are data
driven.
Willing to take the time to go deep
in order to understand and to solve
the problem completely.
Believe there are always rules that
will predict what will come next.
Willing to go seemingly insane
lengths for marginal efficiency
improvements.
Have a powerful relevancy engine at
our disposal.
Loves signal, hates noise
and we find none of this to be
                      work...
ACT 2 :

“An Event of
Significance”
“The Curse of the
Silicon Valley”
Mock Mystery
Disasters
• Phil is yelling at Fez.

• We need to let Frank go.

• Marcel, our best engineer, quit.
How we’d like it be:
X +Y = Z
A person   A situation   A predictable
                           outcome
+Y = Z
 A situation   A predictable
                 outcome
+∞ = Z
    A predictable
      outcome
+ ∞ = WTF
+ ∞ = WTF
+ ∞ = WTF
+ ∞ = WTF
+ ∞ = WTF
+ ∞ = WTF
+ ∞ = WTF
+ ∞ = WTF
+ ∞ = WTF
+ ∞ = WTF
+ ∞ = WTF
It’s actually worse.
The world is noisy.
People go crazy;
It’s your fault.
The root of
misunderstanding is
a lack of context.
Disasters involving
people start...
quietly... simply.
• Phil is yelling at Fez.

• We need to let Frank go.

• Marcel, our best engineer, quit.
ACT 3 :

“The Cadence”
A
Predictable 1

Communication 2

Framework   3
• 1:1s

• Staff

• Hallway
1:1
1:1
1:1
• Every week.

• No matter what.

• 30 minutes (at least).
Assume they have
something to teach
you.
• Three prepared points.

• A performance review.

• My current disaster.
When you say:
 “I’m busy”
    I hear:
 “That’s not
important to
When you say:
 “I’m busy”
    I hear:
 “That’s not
important to
Expected Yield?
Early warning
system
Your job:
Your job:
        Listen
Staff
Staff
Staff
Staff
Staff
Staff
Staff
Staff
Staff
• Every week. On Monday.

• No matter what.

• 60 minutes. 90 is better.
ASIDE: Status
Reports
Expected Yield?
Your job:
Your job:
        Listen
Hallwa
Hallwa
Hallwa
Hallwa
Hallwa
Hallwa
Hallwa
Hallwa
Hallwa
Hallwa
Hallwa
• Every week.

• Randomly throughout the building.

• Put it in your calendar.
You’re
playing the
odds.
Practice random
acts of
communication.
Expected Yield?
Zeitgei
st
Your job:
Your job:
        Listen
A
Predictable 1

Communication 2

Framework   3
Closing :

“The Point”
Your reward for
success...
People don’t add
up.
Your job:
Liste
Your job:
        n
Liste
Your job:
        n
  Every
Liste
Your job:
        n
  Every
No matter
Thank you.
Q&A

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Atlassian Summit 2012 - A Communication Cadence

Editor's Notes

  1. \n
  2. Who is here?\n\nHow many of you are engineers?\nHow many of your are managers?\nHow many are leaders?\n\nTRICK QUESTION\n
  3. I love this title.\n
  4. &amp;#x201C;Nerd whisperer.&amp;#x201D;\n
  5. &amp;#x201C;Nerd whisperer.&amp;#x201D;\n
  6. &amp;#x201C;Nerd whisperer.&amp;#x201D;\n
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  17. Good directional information\n10 - awesome\n7-8-9 - something to work on\n6 and less - lots to work on\n
  18. Good directional information\n10 - awesome\n7-8-9 - something to work on\n6 and less - lots to work on\n
  19. Good directional information\n10 - awesome\n7-8-9 - something to work on\n6 and less - lots to work on\n
  20. \n
  21. \n
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  24. \n
  25. There&amp;#x2019;s lots of by-products and side effects of chasing this ideal..\n
  26. Do you think better when your desktop is tidy?\n
  27. Who is pissed off when someone stands up and explains something... that makes no sense?\n
  28. \n
  29. The wild goose chase when someone &amp;#x201C;doesn&amp;#x2019;t feel right&amp;#x201D; on your computer and suddenly it&amp;#x2019;s three hours later, you&amp;#x2019;ve relearned regex because you needed to parse that log file.\n\n
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  33. \n
  34. \n
  35. There is one thing between us at the Perfect System.\n\nIt&amp;#x2019;s people.\n
  36. Here&amp;#x2019;s the problem...\n
  37. \n
  38. Or the curse of nerds/geeks/dorks\n\nLots of the tradition parts of business are being replaced... with engineers.\n\n\n
  39. \n
  40. \n
  41. A rainy day doesn&amp;#x2019;t always start rainy.\n\nThe explosion versus the flap\n
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  57. \n
  58. You have a multitude of challenges...\n\nYour day as a leader is fucking noisy.\nPeople are messy. (Erratic, emotion, and occasionally crazy.) (We do not always add up.)\nOh, and you&amp;#x2019;re an engineer.\n
  59. Task.\n\n(This is what you&amp;#x2019;re contending with.)\n\nSome of that noise is signal.\n
  60. Nip the crazy in the bud\n
  61. &amp;#x201C;The story I&amp;#x2019;m telling myself is...&amp;#x201D;\n
  62. \n
  63. Crap communication is at the root of most professional misery\n
  64. There is one thing that started the whole disaster.\n
  65. \n
  66. Predictable, because I want you to build confidence that some of this messiness is actually predictable.\nCommunication, because a big part of your gig is efficient comms and it leads to all sorts of other goodness like better decisions, efficiency, morale.\nFramework, because we as nerds need models by which we can measure success.\n\nThis is not a be-all \n
  67. Encourage random acts of communication\n
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  71. \n
  72. This is going to feel like therapy\n
  73. I play this game on Twitter...\n\nApple/HP -vs- Google\n\nYou have job if there are no people.\n
  74. I play this game on Twitter...\n\nYou have job if there are no people.\n
  75. \n
  76. \n
  77. There are more of them than you.\n
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  83. \n
  84. \n
  85. \n
  86. The Apple Monday.\n
  87. Flipflopping about whether a lead should code and whether you should do status reports.\n\nYes and absolutely not.\n\n[more Atlassian here]\n
  88. \n
  89. Which leads to delicious efficiency.\n
  90. There are more of them than you.\n
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  101. Encourage random acts of communication\n
  102. Yes, this is pretty fuzzy.\n
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  105. \n
  106. There are more of them than you.\n
  107. Wow, that&amp;#x2019;s it?\n
  108. \n
  109. You know what failure sounds like...\n
  110. \n
  111. Success is silent.\n\nThis is why this hard:\n- You&amp;#x2019;ve engineers who don&amp;#x2019;t do a lot of this work instinctively\n- You&amp;#x2019;ve got messy people\n- We&amp;#x2019;re reacting to explosions rather than warning shots because we&amp;#x2019;re bad at this.\n\nIt takes a disaster to get our attention.\n\nWe&amp;#x2019;re wired for stimulus, not the lack thereof\n\n\n
  112. The same person in the exact same scenario... will often change the behavior. It&amp;#x2019;s fucking annoying.\n\n\nTeams of people experience success and failure at scale.\n
  113. There are more of them than you.\n\nIt&amp;#x2019;s when listen that you notice the little things.\n
  114. There are more of them than you.\n\nIt&amp;#x2019;s when listen that you notice the little things.\n
  115. There are more of them than you.\n\nIt&amp;#x2019;s when listen that you notice the little things.\n
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