Cmc ttfc démo-mktg-01

Change Management Consulting Group 1
We’ll helpWe’ll help
you facingyou facing
crisiscrisis
effects ?effects ?
ChangeChange
ManagementManagement
ConsultingConsulting
GroupGroup
« Nothing is permanent,« Nothing is permanent,
except Change »except Change » Heraclitus, 500bCHeraclitus, 500bC

Change Management Consulting Group 2
Change Management & ConsultingChange Management & Consulting
WARNING
As our new socio & economical reality will be in a
more & more constant unstability, this
presentation merge intentionaly colors, styles,
images & drawsimages & draws,… as a 1er
training facing new
paradigm,…
““It's not the strongest that survive, nor the mostIt's not the strongest that survive, nor the most
intelligent, but the ones most responsive to change !" intelligent, but the ones most responsive to change !"
Charles Darwin

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CMC
Change Management Consulting Group

4
CMC – TTFCTTFC
Our meaning:Our meaning:
““Protect & increaseProtect & increase
organisationsorganisations
performances byperformances by TTrainingraining
TToo FFaceace CChangeshanges””
Our meaning:Our meaning:
““Protect & increaseProtect & increase
organisationsorganisations
performances byperformances by TTrainingraining
TToo FFaceace CChangeshanges””

5
Identify, recommend & implement management rules &Identify, recommend & implement management rules &
training to enhance individualstraining to enhance individuals nornor corporatecorporate
performances, by reducing individual stress level.performances, by reducing individual stress level.
Identify, recommend & implement management rules &Identify, recommend & implement management rules &
training to enhance individualstraining to enhance individuals nornor corporatecorporate
CMC

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 T.T.F.CT.T.F.C, platform, as:
 TrainingTraining
 ToTo
 FaceFace,,
 Crisis,Crisis,
&& manage changes !manage changes !

7
 Why ?Why ?
 What ?
 How ?
 Who ?

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Current economical climate & financial crisis seems
to be threats and risks for anybody, increasing
organisations frailty and individual warning;
Unemployment, strikes, lack of revenues, stopping
activities, & closing Cy,…
All elements related to this situation put
everybody -& organisations- under an
unbearable & permanent STRESS !

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Workers are afraid so much facing reorganizations &
restructurations , merges or relocations, than compete with
cheaper workers,…
Workers are also afraid facing any changes, which could represent
menaces for their jobs and revenues, &/or « habits »,…
These permament distresses are due to these new paradigm and
« Changes » which are growing-up in our (always more) profits
civilisation;
Unfortunately, these waves of changes are unavoidable, and will
be more and more frequent, strongest, & unpredictable,… Also, we
have to face & learn how to manage them !

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STRESS & FEARS effects would impact individual
productivity on any level;
 On a 1er
step, individual anxiety will only impact individual
performances;
 On a 2nd
step, permanent stress will carry-on desease and
increase absenteeism,…
 On the 3rd step, absenteeisme & demotivation will
threaten Cy competitivity;
Finaly, that’s all economy, which will be affected,
reducing business performances for any one’s,…

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Mostly, FEARS are based on ignorance &/or a lack of
understanding of:
1. The economical mecanisms regarding the crisis;
2. Their Cy strategy &/or tactical actions regarding crisis;
3. Their own capacity to face changes & manage situation;
Also, to enhance Cy performances, it’s mandatory to
COMMUNICATE, teaching & training workers to Face Crisis &/or
Changes;
Knowleges will reduce fears, and increase individual creativity &
performances;

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 Why ?
 WHAT ?WHAT ?
 How ?
 Who ?

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Y2KY2K
Investments
Investments
CMC TTFCTTFC
… 2000 2001 … 2008, 2009… 2016,…??????????????????
Financial CRISISFinancial CRISIS
==
Social & EconomicalSocial & Economical
PressurePressure
€€

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CMC STRESS,STRESS,
Under Control Re-using EnergyUnder Control Re-using Energy
 STRESS, means :
 In Belgium, each year, = an average of : 9 millions « of
non-working days » ?!
 In EEC, each years,
 It’s more of 10 millions of sicknesses people due to stress;
 In UK, it’s more than 60% of the total absenteeism ;
 In USA, it means > 50% of abortions,
 Also, in EEC, it’s :
 1,24 billions € /year, Social security costs ;
 2,48 billions €, of costs directly linked to the absenteeism ;
Change Management Consulting
Group

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 Why ?
 What ?

How ?How ?
 Who ?

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 Kick-off a T.T.F.C.T.T.F.C., training-
program, such as :
 TrainingTraining
 ToTo
FaceFace
 CrisisCrisis
& Changes& Changes

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CMC TTFCTTFC
2001,… 2008,… 2016, … 2020 ????
Y2KY2K
Financial crisisFinancial crisis
==
Social & EconomicalSocial & Economical
PressurePressure
€€
InvestmentsInvestments
HRexpertisesHRexpertises
OptimizationOptimization
Challenges :Challenges :
 Business continuity
 Clients satisfaction
 Return on investment
 Skills & needs fit
 Evolving Technologies
 …
Identify, recommend & implement management rulesIdentify, recommend & implement management rules
& training to enhance individuals& training to enhance individuals nornor corporatecorporate
Identify, recommend & implement management rulesIdentify, recommend & implement management rules
& training to enhance individuals& training to enhance individuals nornor corporatecorporate

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Optimize :Optimize :
 CommunicationCommunication
 Collaboration intra-DptCollaboration intra-Dpt
 Individual PerformancesIndividual Performances
 Employees involvementEmployees involvement
 Individual ContributionIndividual Contribution
 Team spiritTeam spirit
……
CMC TTFCTTFC
Protect :Protect :
 Company SpiritCompany Spirit
 HR CapitalHR Capital
 Corporate PerformancesCorporate Performances
 Business ContinuityBusiness Continuity
 Internal CommunicationInternal Communication
 Clients SLAClients SLA
 Jobs perennityJobs perennity
AA
LL
II
GG
MM
EE
NN
TT

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CMC QO :
Health, Security & WelfareHealth, Security & Welfare
 Health & welfare
 Office environment & workplace
 Activities types & targets
 Jobs perenity & stress management
 Social relations types
 Security
 Individuals risk
 Activities Protection Plan, & Recovery Plan
 Organization & Procedures
 Rules & Responsibilities
 Tests & Enhancements

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CMC TTFCTTFC
II
MM
II
IdentifyIdentify
ChangesChanges &/or&/or
menaces,…menaces,…
EvaluateEvaluate
+ / _ %+ / _ % level of
risks ?
IdentifyIdentify
SolutionsSolutions
MissionMissionMissionMission
IdentifyIdentify
Action PlanAction Plan
ManageManage
Changes, to reduceChanges, to reduce
Risks !?Risks !?
InstallInstall
Protection PlanProtection Plan
ResultsResultsResultsResults

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CMC TTFCTTFC
5 phases :
1. Introduction & Measurement :
 Explain « feeling » & behaviour = possible effects on health;
 Test, & individual « perceptions » values ;
 Relativity of individuals perception;
1. Relativity & perception training:
 What we see is not reality;
 My reality is not « yours » ?
 How to train my « instinct » ?
1. Inventory & exercices, through workshops accross the organization :
 Do we have negative stress ? If YES, then:
 Describe symptoms & effects on individual &/or organisation ;
 Identify real/false possible causes,…

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CMC TTFCTTFC
4 phases :
4. ANALYSIS causes through workshops :
 Identify stressors: people ? Or Organisation ? Cy strategy ?
 Dream to imagine solution:
a. Delete/kill ?
b. Avoid ?
c. Evacuate ?
5. Re-program attitudes:
 Escape ?
 Kill ?
 Face & manage ?
6. Action Plan :
 What ? Who ? When ? How ?
 Planning;
 Steering comittee;
 Results measurement;

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Clients’ requests
• Quality
• Delay
• Cost
Processes and Procedures
to satisfy the Clients’
requests
Clients’ Feed-back
3
Clients requirements
are met or surpassed
1 2
5
Company Culture,
Environment
& Organization
4
Finance
Budgets
Legislation
4
Technologies
4
Quick OverviewQuick Overview :
“ Identify all (f)actors generating stress »
Quick OverviewQuick Overview :
“ Identify all (f)actors generating stress »
CMC Quick Overview : Methodology

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CMC HR- SUCREHR- SUCRE
MM
II
AA
DeliverablesDeliverables
 Measurement
 Stress Level, Vs productivity ;
 Employees welfar Vs performances ;
 Inventory
 Stress factors, Outside Vs Inside;
 Stress effects: Major, Minor, Medium;
 Stess actors,..
 Analysis
 Possible actions: results Vs costs ;
 Actor’s actions;
 Reporting
 Actions plan & recommandations;
 Planning & Potential savings
RR

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 Why ?
 What ?
 How ?

WHO ?WHO ?

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CMC HR Solutions Summary
MethodologyMethodology
HR OptimizationHR OptimizationCMC SolutionsCMC Solutions
Customer needsCustomer needs
Experts,Experts,
&&
partnerspartners
CMCCMC
MethodologyMethodology
&&
OrganizationOrganization
PeoplewarePeopleware
RecruitmentRecruitment
Competences CentersCompetences Centers
Customer’s Strategy & MissionCustomer’s Strategy & Mission
Training SolutionsTraining Solutions
Human Resources abilities & welfareHuman Resources abilities & welfare
Change & Problem ManagementChange & Problem Management
Service Level AgreementsService Level Agreements
Security AlignmentSecurity Alignment

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Change Management &
Consulting,… What’s about?
• in Belgium: Change Management Cy, since ‘96;
• in UK: Audit, Advice & Coaching Ltd , since 2002;
• in Africa: Conseil, Organisation & Gestion, sprl,
since 2003;
• in France: Analyse, Evaluation, & Accompagnement,
sarl, since 2012;

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CMC – References
• Bayer Intl, UCB Chemical, INFRABEL,
• Europ-Assistance, Swiss-Life,…
• GIB-Group/Carrefour, Go-Sport, Quick Intl,
• Nagelmakers, Electrabel,Tractebel,…
--
• FOREM, T-Interim, CEI-Demeyer, FSE,
CTG-Luxembourg,…
• Crédit Agricole, Banque de La Poste,
• FORTIS, Delta Lloyd,…

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CMC – ...abroad
• in Western Europe: Netherlands, UK, France,
Luxemburg, & …Belgium !
• in Middle-East: Marocco + south Sahara, Tunisia,
…
• in Africa: RDC (Zaire),
• in Asia: Thaïlande,…
• in Eastern Europe: Russia, Ukraine,…

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CMC HR - Offerings
 Quick-Overview HR :
 HR Strategy aligned on Business needs
 HR abilities : a tactical approach
 HR optimization
 Tactical Business Plan alignment
 Expertises ‘FIT’ & alignment
 Employee’s careers & target (MBO)
 Performances measurement
 Changes management approach
 Tools & methodology
 Risks management
 Activities Protection Plan

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CMC: Tools & MethodologyTools & Methodology
 Skills & expertises inventory :
 Quick-Overview RHQuick-Overview RH
 Hiring & Coaching + MBO :
 In-Placement, & TROCIn-Placement, & TROC
 Expertises Alignment & Careers Plan:
 TROC, & Re-BuildingTROC, & Re-Building
 HR integration & team building :
 TROC, Re-Building, In-Placement,…TROC, Re-Building, In-Placement,…
 HR welfare :HR welfare :
 T.T.F.CT.T.F.C, + S.U.C.R.E.S.U.C.R.E.

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Change Management & Consulting Group
@-mail :
changemanagementandconsulting@ymail.com
Web: www.CMC-scs.be
Tel : +32 (0)470 66 37 95
Joseph TrompetteJoseph Trompette
Business Solutions Manager
@-mail :’joseph.trompette@gmail.com’
http://www.linkedin.com/in/joetrompette
GSM : +32 (0)470 66 37 95
CMC HR- Optimization

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