How to identify, evolve, transform and replicate ‘Best
   Practices’ with special reference to Oil Sector




            ...
• Knowing Culture is Significant in a
  place like ME and specially in a public
  sector. Four significant questions to be...
Influence
                   the
                Decision
                Makers




 Drive it
down from
            Decid...
Form a Change Management Team



                 Defining                            Identifying
                Objectiv...
Defining ‘Practice’

• What do we mean by Practice?
  • Is a set of frameworks, ideas, tools, information, styles,
    lan...
• In KM context, the term refers
  to successfully demonstrated
  practices. i.e. It must
  demonstrate through evidence
 ...
BP VS . BKP

   What’s BEST for ‘X’ may not be BEST for ‘Y’. The
    questions normally emerges are, Is this what you cal...
ABDUL.THARAYIL@GMAIL.COM
Locating the existing ‘Best Practices’
• Discover using regular assessments and audits

• Self-declared through Communitie...
ABDUL.THARAYIL@GMAIL.COM
Use Systematic Innovation Techniques



                               TRIZ
                           (Theory Of      Bra...
Transformed
                          Promising                      or
Tips , Tricks                                     ...
Let’s look at few Case Studies

From Worlds' Oil Majors

 Shell Petroleum
 Schlumberger




                            ...
Case    Q: How to deal with a lost circulation challenge
Formatio
            Study
  n of a
   KM               related t...
Case
Formatio
  n of a    Study
   KM
 Steering
Committe
     e




                    Corrosion
                    Majo...
Case
Formatio
  n of a    Study
   KM
 Steering
Committe
     e
                    Approach: Technical CoPs, knowledge
  ...
Launch
                    Communities Of
                    Practices (CoPs)

                  Once you have clear und...
Formatio
 n of a
   KM
Steering
Committ
   ee



                                                Identify the initial set ...
Formatio
            CoPs
  n of a
   KM
 Steering
Committe
     e




                   All of these communities can be...
CoPs
                   Best Practices Framework – In summary
Formatio
  n of a
   KM
 Steering
Committe
     e           ...
For any further info , please
            Contact Abdul J Tharayil
             atharayil@gmail.com


   Safe Harbour: The...
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Best Practices Framework Abdul J Tharayil

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This is a simple straight forward presentation explaining the ways in which a 'Best Practice' Frame work can be launched in a public sector oil and energy companies.

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Best Practices Framework Abdul J Tharayil

  1. 1. How to identify, evolve, transform and replicate ‘Best Practices’ with special reference to Oil Sector ABDUL.THARAYIL@GMAIL.COM
  2. 2. • Knowing Culture is Significant in a place like ME and specially in a public sector. Four significant questions to be noted: • Who are the people involved and what level of influence they have • What level of influence help this initiative forward • What does success look like? • What level of access build success? Knowing Culture is significant ME (very specific) ABDUL.THARAYIL@GMAIL.COM
  3. 3. Influence the Decision Makers Drive it down from Decide on the Build Tools the Top Approaches Bring it Up from the Bottom ABDUL.THARAYIL@GMAIL.COM
  4. 4. Form a Change Management Team Defining Identifying Objectives members Define Setting the Enrolling Agenda Expectation Forward A team of company staff selected or nominated or volunteered to form part of the Change, consisting of members from different hierarchical levels of the Company. But would function as a flat hierarchically non-aligned entity. ABDUL.THARAYIL@GMAIL.COM
  5. 5. Defining ‘Practice’ • What do we mean by Practice? • Is a set of frameworks, ideas, tools, information, styles, language, stories and documents that the practioners share. • Therefore, practice denotes a set of socially defined ways of doing things in a specific domain: a set of common approaches and shared standards that create a basis for action, communication, problem solving, performance and accountability. ABDUL.THARAYIL@GMAIL.COM
  6. 6. • In KM context, the term refers to successfully demonstrated practices. i.e. It must demonstrate through evidence that it’s faster, better and cheaper than the known practices at a specific point in time. So, What is ‘Best Practice’? ABDUL.THARAYIL@GMAIL.COM
  7. 7. BP VS . BKP  What’s BEST for ‘X’ may not be BEST for ‘Y’. The questions normally emerges are, Is this what you call Best Practice?  Therefore, it’s very likely that in a community platform, while discussing practices shortlisted for consideration, the discussion would automatically turn to the definition of BP and the discussion turn fruitless.  If you feel that, there are chances of such jeopardy, then it’s best to define the practice as Best Known Practice (BKP)  BP = Best Practice  BKP = Best Known Practice ABDUL.THARAYIL@GMAIL.COM
  8. 8. ABDUL.THARAYIL@GMAIL.COM
  9. 9. Locating the existing ‘Best Practices’ • Discover using regular assessments and audits • Self-declared through Communities of Practices or other knowledge flowing channels in the organization • Are recognized, reviewed and approved by internal and or external experts or sources • Triggered through challenges and competition and further through recognition ABDUL.THARAYIL@GMAIL.COM
  10. 10. ABDUL.THARAYIL@GMAIL.COM
  11. 11. Use Systematic Innovation Techniques TRIZ (Theory Of Brain Mind Six Thinking Inventive Storming 9 Windows Mapping Hats Problem Techniques Solving) These techniques can be used for problem Identification and resolution in a known domain or focus area. And in the Process Practices Emerge! ABDUL.THARAYIL@GMAIL.COM
  12. 12. Transformed Promising or Tips , Tricks Validated Or Practices and and Ideas FAQs Modified Demonstrated Practices Understand the stages of Transformation  At Each level we could use different techniques. For example: To generate Ideas we may use Brain Storming Techniques. To arrive at a selected set of ideas to work on, we could use TRIZ. To explore further, we could use Six thinking Hats/ 9 windows and so on… ABDUL.THARAYIL@GMAIL.COM
  13. 13. Let’s look at few Case Studies From Worlds' Oil Majors  Shell Petroleum  Schlumberger ABDUL.THARAYIL@GMAIL.COM
  14. 14. Case Q: How to deal with a lost circulation challenge Formatio Study n of a KM related to low pressure margins and higher Steering Committe e pressures due to penetration of a high energy fault zone in HPHT drilling? How: A search of the Wells Global Network and LiveLink for best practices amongst Shell communities produced a potential solution. Solution: By applying a DiaSseal-M and Cement Squeeze technology which had previously proven to be successful in South Texas HPHT wells, a tremendous cost saving of $1.5 million was made whilst still meeting well objectives. ABDUL.THARAYIL@GMAIL.COM
  15. 15. Case Formatio n of a Study KM Steering Committe e Corrosion Major repairs worth $1.5 million, on well casings and electrical submersible pumps, were avoided by Petroleum Development Oman through knowledge-sharing from Shell Oil which confirmed that stray current corrosion can occur if the Cathodic protection system was used. Anton Sluijterman Petroleum Development Oman, Muscat ABDUL.THARAYIL@GMAIL.COM
  16. 16. Case Formatio n of a Study KM Steering Committe e Approach: Technical CoPs, knowledge interchange, validation of BPs, and connecting experts Technology: InTouch, web Knowledge Hub, bulletin boards, Eureka community web pages, expertise locator Results: $ XXX USD million cost savings/year; $xx USD million customer savings (projected.); and 95% reduction in problems ABDUL.THARAYIL@GMAIL.COM
  17. 17. Launch Communities Of Practices (CoPs)  Once you have clear understanding of the stages through which the practices are emerged What’s the way and transformed to be the Best. Focus on areas forward? requiring attention. Design and launch communities around those disciplines ABDUL.THARAYIL@GMAIL.COM
  18. 18. Formatio n of a KM Steering Committ ee Identify the initial set of champions, sponsors and Launch SMEs. Also, identify Define KM agenda Forward Sponsors – Must be people who have authority to take decisions Call for an initial meeting to Form Design discuss, identify the Top 5 Team things that link to business strategy – for example; things that improve productivity or Develop Charter decrease NPT and Business Purpose Once identified, form charter, develop schedule, calendarise and communicate the CoP Device Strategic launch date with agenda. CoP Plan or Device a Framework CoP approach ABDUL.THARAYIL@GMAIL.COM
  19. 19. Formatio CoPs n of a KM Steering Committe e All of these communities can be formed within the most suitable Department or Directorate called : Exploration and production and Specifically in Drilling and Operations group. These communities are most likely to yield results . ABDUL.THARAYIL@GMAIL.COM
  20. 20. CoPs Best Practices Framework – In summary Formatio n of a KM Steering Committe e • Understand Culture • Define terms and ‘Best Practice’ • Understand stages of Transformation • Form change Management Team • Learn from others ‘Best Practices’ – evaluate how other Oil Majors are doing? • Evaluate and Design an approach – Perhaps focus on forming Communities Of Practices • Form Design Team and Roles within the community • Align with Business Strategy and Develop Business case and Community Charter • Identify the success factors and Barriers • Enlist Top 5 things to be discussed and publish to the community members • Develop a Launch plan and communicate • Launch and build on the initial momentum to sustain the community movement ABDUL.THARAYIL@GMAIL.COM
  21. 21. For any further info , please Contact Abdul J Tharayil atharayil@gmail.com Safe Harbour: The company logos (shell and Schlumberger are taken from respective company websites and those companies own the copyright. This is for reference purposes

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