SlideShare a Scribd company logo
TTMM 
CLOUD TECHNOLOGY 
Of organizations surveyed: 
“It’s a priority” 
plugging in 
Increasing MIGRATION to the Cloud 
Hosted and cloud-based 
contact center solutions are 
growing at 11.6% per year Premise systems 
are seeing only 
6.1% growth 
How more businesses are 
Source: The CIO 2012 Global 
Cloud Computing Survey 
30% are 
currently using a 
cloud-based contact 
center application 
Another 25% 
plan to deploy in 
the next 18 months 
(44%) 
Reach for BLUE SKIES: 
Seek out innovation with lower risk 
Enter new markets more rapidly 
Adapt more rapidly to growth needs 
Build new business models 
Tap into new revenue streams 
See how we’re making 
it easy to deliver remarkable 
customer experiences. 
Every time. 
Top Business Drivers 
Source: Cloud Innovation Study: 
IT as a Service, July 2012, CIO 
Find out more at zipwire.aspect.com 
92% 
63% 
“It’s a HIGH 
PRIORITY” 
Expenses are moving from CAP-EX... to OP-EX! 
Source: Frost & Sullivan 
Business 
Agility 
IT 
Productivity 
Capacity & 
Availability 
(49%) 
(48%) 
(44%) 
IT 
Management 
Costs 
of Cloud Initiatives 
IT 
Infrastructure 
Costs 
(41%)

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Cloud Technology: Why Contact Centers are Plugging In

  • 1. TTMM CLOUD TECHNOLOGY Of organizations surveyed: “It’s a priority” plugging in Increasing MIGRATION to the Cloud Hosted and cloud-based contact center solutions are growing at 11.6% per year Premise systems are seeing only 6.1% growth How more businesses are Source: The CIO 2012 Global Cloud Computing Survey 30% are currently using a cloud-based contact center application Another 25% plan to deploy in the next 18 months (44%) Reach for BLUE SKIES: Seek out innovation with lower risk Enter new markets more rapidly Adapt more rapidly to growth needs Build new business models Tap into new revenue streams See how we’re making it easy to deliver remarkable customer experiences. Every time. Top Business Drivers Source: Cloud Innovation Study: IT as a Service, July 2012, CIO Find out more at zipwire.aspect.com 92% 63% “It’s a HIGH PRIORITY” Expenses are moving from CAP-EX... to OP-EX! Source: Frost & Sullivan Business Agility IT Productivity Capacity & Availability (49%) (48%) (44%) IT Management Costs of Cloud Initiatives IT Infrastructure Costs (41%)