The document summarizes an Orlando Salesforce.com User Group meeting in October 2009. The meeting included welcome and introductions, partner presentations on the Salesforce Winter '10 release and CRM integrations, and an overview of the user group's vision, objectives, and upcoming events like Dreamforce. The Winter '10 release highlights included real-time quotes, marketing campaign tools, content delivery improvements, mobile access, logic and development features, and administration enhancements.

1. Orlando Salesforce.com User Group October 2009 Thank You Riptide! Formed July 2008 Blog - http://usergroups.salesforce.com/orlando/ Meetup - http://meetup.com/Orlando-Salesforce-User-Group/ Twitter – http://twitter.com/OrlandoSFDC | @OrlandoSFDC CRM Success In The Cloud Orlando Salesforce User Group October 2009 Meetup

2. Agenda Welcome & Introductions Partner Presentation JP Regit | Riptide Salesforce.com Winter ‘10 Release Joshua Hoskins | CRM Integrations Manager, HGVC

3. About the User Group Vision Build an enthusiastic local community group that enables members to be more successful with salesforce.com. Objectives Success – provide a forum for members to exchange ideas, best practices, and lessons learned using salesforce.com Flexibility – develop a meeting structure that allows for flexibility, changing member needs, and maturity level Quality - ensure that the content being delivered reflects the needs of a majority of the members

4. What’s in it for you? New ideas Tips & tricks Explore partner tools and services Networking

5. Upcoming Events Dreamforce November 17-20, 2009 ( www.dreamforce.com ) Remember to use the UG promotion (CRUSER) $100 off thru October 31 st (making it $899) User ROI site to justify the trip

6. Partner Presentation Jon-Paul (JP) Regit Senior Salesforce.com Certified Consultant at Riptide

7. Winter ‘10 Release Overview Joshua Hoskins (@jhoskins) CRM Developer & Integrations Manager at Hilton Grand Vacations

8. Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our quarterly report on Form 10-Q filed on August 19, 2009 and in other filings with the Securities and Exchange Commission. These documents are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements. Safe Harbor

9. Real-Time Quotes (Pilot) Generate and send a quote PDF in less than five clicks

10. Real-Time Quotes (cont.) Quote Detail Page

11. Real-Time Quotes (cont.) Send the Quote

12. Marketing – Campaign Scoreboard Make quick & effective campaign decisions

13. Marketing – Campaign Scoreboard Manage multiple channels with a few clicks

14. Marketing – Campaign Assistant Streamline campaign execution & ensure data accuracy

15. Content – Content Delivery Workspace/User level permission, Access Content via API

16. Analytics Advancements Get data fast, ensure consistency, combine charts, & more…

17. Mobile – Content for iPhone Access and send the content you want while on the go

18. Mobile – Content for Blackberry Access and send the content you want while on the go

19. Logic Features Lookup Filter (Beta)

20. Logic Features Formula Enhancements

21. Development Features Code Scheduler

22. Administration Enhanced Profile Management

23. User Interface Features Custom Help on Standard Fields

24. Application Distribution Features Sandbox to Production (Beta) aka CloudDeploy

25. Force.com Sites Google Analytics Support

26. Force.com Sites Custom Messages for Outages

27. Workflow Email Alerts Override the From Email Address

29. Other Links http://www.salesforce.com/community/winter10/sales-cloud/opportunities/realtime-quotes.jsp

30. Housekeeping Submit Feedback! Next Host