The Commission on Information and Communications Technology (CICT) aims to develop the Philippines into a digitally-enabled society through initiatives focused on e-government, cyberservices, human capital development, and information infrastructure. Key priorities include expanding IT-BPO industries, developing next wave cities, promoting service science management education, and drafting a Philippine Digital Strategy to guide ICT development from 2011-2016. The CICT works closely with industry groups and aims to provide talent, infrastructure, and a business environment conducive to the growth of the digital economy.

1. Commission on Information and
Communications Technology
Monchito B. Ibrahim
Commissioner

2. OVERVIEW

3. CICT Vision
A society where citizens have access to ICT providing
sustainable economic development, efficient government
service, quality education, and a better way of life
Information
E-Government Cyberservices Human Capital
Infrastructure
• A smart and ICT- • A globally- • A nation • An ICT
competent competitive ICT competent in the infrastructure
Government and ICT-enabled use of ICT as a providing
providing services sector tool for affordable and
innovative and generating jobs sustainable fast ICT
efficient on-line and contributing human connectivity for all
services that to the national development segments of the
respond to the economy population
needs of citizens
and institutions
worldwide

4. Composition of the CICT
Component Agencies
NCC TELOF
Attached Agencies
NTC

5. Composition
 Headed by a Chairman with Cabinet Rank
 Assisted by four Commissioners
• Two (2) in concurrent capacity
• Director-General of the National Computer Center
• Chief (Assistant Secretary) of the
Telecommunications Office
• Two (2) additional Commissioners as may be
provided in the CICT structure

6. Cyberservices

7. Philippine IT-BPO Industry
T
Total Employees (000s) A
Annual Revenue (US$B)
600 562 $10.0
Estimated 150,000 FTEs Surpassed India for the 1st time
$9.0
$9.1
working in hubs outside442
500 in$8.0 revenues for call center
total $7.2
MM representing 27% of
400 372
operations. This year, the
$7.0
$6.1
total workforce 300 Philippines achieved revenues
$6.0
$4.9
300
236
of US$5.7B against India’s
$5.0
200
US$5.6B in pure voiced-based
$4.0
$3.3
163
101
services.$2.2
$3.0
$2.0 $1.3
100
$1.0
0 $0.0
2004 2005 2006 2007 2008 2009 2010 2004 2005 2006 2007 2008 2009 2010
Source: Business Processing Association of the Philippines
Note: 2010 industry estimate

9. Awards and Distinctions
Offshoring Destination of the Year:
(2007, 2009, 2010)
Philippines
Top 10 Outsourcing Cities in Asia Pacific:
#3 Manila
31 New Emerging Destinations:
Davao
Iloilo

10. Awards and Distinctions
2010 Top 100 Cities in the World for
Outsourcing Report:
#4 Metro Manila
#9 Cebu City
#69 Davao City
#88 City of Sta. Rosa
#98 Iloilo City
#100 Bacolod City

11. Awards and Distinctions
Among the 3 finalist countries in
the 2010 Most Preferred BPO
Country Destination
Global Locations Trends 2010
Report: Philippines now world
leader in terms of jobs for
Global Business Services Shared Services and BPO
Services

12. Importance of IT-BPO to Government
 Job creation
 Contribution to national economy
 Supports related industries
 Generates tax revenues
 Lets Filipino workers stay in the Philippines
 Resiliency amid global recession

13. IT-BPO Investments
20
17.82
18
16 14.72
14
12.27 12.49
12
10 8.81
8.07
8
6 5.40
4
2
0
2003 2004 2005 2006 2007 2008 2009
Source: Philippine Economic Zone Authority

14. Development of Next Wave Cities
 Partnership among CICT, BPAP and DTI
 Establishes new IT-BPO hubs around the country
 Assessment of cities through IT-BPO scorecard
 Local efforts led by ICT councils
 Expands IT-BPO hiring pool
 Offers low cost alternatives to IT-BPO operators

15. IT-BPO Scorecard
 College and high school graduates
Talent  Professionals
 Schools and degree programs
 Airports
 Roads
Infrastructure  Utilities (Telecom, power, water)
 Real estate
 Rental
 Regulatory fees and taxes
Cost
 Median Pay
 Utility costs
Business  PEZA-approved facilities
Environment  ICT Council
 Real estate developers

16. Top Ten 2009 Next Wave Cities
Rank City Talent Infra Bus Env Cost Overall
1 Metro Laguna (1) 89.2% 94.7% 81.6% 62.2% 88.4%
2 Metro Cavite (2) 84.0% 93.3% 82.0% 63.3% 85.5%
3 Iloilo 72.0% 89.3% 92.0% 86.7% 80.9%
4 Davao 78.0% 94.7% 60.0% 80.0% 80.4%
5 Bacolod 70.4% 81.3% 96.0% 80.0% 78.0%
6 Pampanga Central (3) 67.2% 100.0% 70.0% 60.0% 77.1%
7 Bulacan Central (4) 65.6% 94.7% 60.0% 66.7% 73.5%
8 Cagayan de Oro 62.8% 90.7% 68.0% 86.7% 73.1%
9 Bulacan South (5) 68.4% 84.0% 68.0% 66.7% 72.9%
10 Lipa 67.2% 86.7% 64.0% 66.7% 72.5%
Source: BPAP, CICT, DTI
Note: Overall = 50% Talent + 30% Infrastructure + 15% Business Environment + 5% Cost
(3) Includes Sta. Rosa, Calamba, Los Baños and San Pablo; (2) Includes Bacoor, Dasmariñas, Imus and Cavite City; (3) Includes
Angeles/Clark, Mabalacat and Dau; (4) Includes Baliuag, Marilao and Meycauyan; (5) Includes Malolos and Calumpit

17. Top Ten 2010 Next Wave Cities
Rank City Talent Infra Bus Env Cost Overall
1 Davao 99% 95% 74% 76% 91%
2 Sta. Rosa 90% 87% 56% 88% 85%
3 Bacolod 79% 87% 70% 97% 84%
4 Iloilo 72% 93% 66% 97% 83%
5 Metro Cavite 99% 81% 56% 65% 82%
6 Lipa 98% 75% 72% 64% 82%
7 Cagayan de Oro 73% 85% 70% 76% 77%
8 Malolos 98% 61% 56% 63% 76%
9 Baguio 72% 89% 74% 62% 75%
10 Dumaguete 54% 93% 72% 88% 74%
Source: BPAP, CICT, DTI
Note: Overall = 40% Talent + 30% Infrastructure + 20% Business Environment + 10% Cost

18. ICT Councils
National ICT Confederation of the Philippines
• Aurora ICT Council • ICT Davao, Inc.
• Albay ICT Association, Inc. • ICT Solutions Association of Region 12 - General
• Bacolod-Negros Occidental Federation for IT Santos City
• Bacolod ICT Focus Team • Iligan City ICT Council
• Balanga ICT Council • Iloilo Federation for IT
• Bataan-Olongapo-Zambales Subic Educational • Laguna Industry Network for Knowledge, Innovation
Development Organization for IT & Technology Foundation
• Batangas IT Council • Lipa ICT Council
• Bohol ICT Council • Metro Clark ICT Council
• BPO/ITEs Council of Quezon City • Metro Ilocos Norte ICT Council
• Bulacan ICT Council • Northern Samar ICT Council
• Cabanatuan ICT Council • Nueva Ecija ICT Council
• Cagayan de Oro ICT Business Council • Nueva Vizcaya ICT Council
• Cagayan Development Federation for IT • Pasay City ICT Council
• CARAGA ICT Council • Tarlac ICT Council
• Cavite ICT Council • Taytay Rizal ICT Council
• Cebu Educational Development Foundation for IT • Technology of Information and Communications in
• City of San Fernando Pampanga ICT Council Koronadal
• Dagupan ICT Council • Urdaneta City Council for ICT
• ICT Association of Dumaguete and Negros Oriental • Vigan City ICT Council
• ICT@Bicol Council • Zamboanga ICT Council

19. Offshoring and Outsourcing Industry Fund
 Participation in and attendance to IT-BPO
conferences and events including trade missions
(local and international)
 Talent Development Programs
 Development of industry plans, studies and
reports
 Awareness, branding and marketing campaign

20. SSME Initiative in the Philippines
 CICT collaboration with BPAP and IBM to promote
adoption of SSME in colleges and universities
 Ongoing work to develop localized SSME
curriculum and promote implementation in SUCs
 Create an SSME Task Force composed of the
following:
 Industry: IBM, BPAP, PSIA
 Academe: COCOPEA
 Government: CICT, CHED, COMSTE

21. Why we need SSME
 Provide steady supply of qualified
manpower for the IT-BPO industry
 Expand presence in non-voice services
 Maintain competitiveness in the IT-BPO
global landscape
 Create new jobs amid the current global
economic crisis

22. BPAP IT-BPO Roadmap 2016:
Driving to Global Leadership
 US$20B to US$25B revenue in 2016
 US$1.3M direct employment
 9% share in GDP

23. BPAP IT-BPO Roadmap 2016:
Driving to Global Leadership
The industry has identified five immediate public-private–partnership initiatives to
drive Road Map 2016:
1. Dramatically increase quality and quantity of talent pool by catalyzing the education
and training sector (Industry-recognized standards, Industry accreditation, Hiring
prioritization)
2. Undertake internal marketing to position IT-BPO as a career of choice
3. Aggressively promote Philippine IT-BPO proposition in new service lines and
geographies (e.g., F&A, Healthcare, IT, UK and APAC)
4. Enable industry growth through legislation and policy changes
 Greater autonomy in curriculum design and other education interventions
 Flexibility in labor markets
 Legislation to create competitive data privacy and anti-cybercrime laws and to
establish DICT
 Continuation of current incentives
5. Allocate resources for critical talent and marketing initiatives
 Scale-up BPAP National Competency Test (BNCT)
 Continue Training for Work Scholarships
 Domestic and international marketing

24. BPAP IT-BPO Roadmap 2016:
Driving to Global Leadership
What the industry needs from government to meet their
targets:
 Education (CHED, DepEd, TESDA)
 Legislation (Congress)
 Investment promotion (DTI and DOF)
 Closely aligned government partner (CICT)

25. BPAP IT-BPO Roadmap 2016:
Driving to Global Leadership
What the industry needs from government to meet their
targets:
 Education (CHED, DepEd, TESDA)
1. Implement Education Reform Program (K+12)
2. Adopt and support BNCT
3. Adopt a major in service science management for
business administration students
4. Approve 2-year associate degree program at tertiary level
5. Approve Training for Work Scholarship budget for 2010‒
2011

26. BPAP IT-BPO Roadmap 2016:
Driving to Global Leadership
What the industry needs from government to meet their
targets:
 Legislation (Congress)
1. Pass Data Privacy Bill
2. Pass Anti-cybercrime Bill
3. Amend Labor Code
4. Pass DICT Bill

27. BPAP IT-BPO Roadmap 2016:
Driving to Global Leadership
What the industry needs from government to meet their
targets:
Investment Promotion (DTI and DOF)
 PEZA and BOI: continue support for current tax-incentive
regime
 DTI: fund international marketing program to promote
investments in IT-BPO and semiconductor industries
 BOI: lead trade conferences and investment missions to the US,
Europe, and Australia in partnership with BPAP
 DOF: improve allocation of fund to LGUs

28. BPAP IT-BPO Roadmap 2016:
Driving to Global Leadership
What the industry needs from government to meet their
targets:
Closely aligned government partner (CICT)
1. Fund internal and external marketing campaigns
2. Scale up BPAP National Competency Test (BNCT)
3. Strengthen the regional ICT Councils in all the Next Wave
Cities™
4. Amend Labor Code

29. The Philippine Digital Strategy: ICT
Road Map 2011-2016
 Currently drafting the Philippine Digital Strategy
2011-2016, which shall serve as government’s blueprint
for the ICT sector
 Technical working groups composed of ICT stakeholders
from government and industry are organized to work on
the strategic thrusts of the Digital Strategy
 In the process, the CICT will lead efforts in:
 Conducting periodic assessments and updates to make
the Digital Strategy resonate with the needs of the
country and the technological advances that have
taken place
 Stock-taking and formulating key recommendations

30. The Philippine Digital Strategy: ICT
Road Map 2011-2016
Strategic Themes/Thrusts:
- Digital Inclusion/ Universal Access
- Cyberservices and ICT Industries
- eGovernance/ eGovernment
- Cyberservices and ICT Industries
Cross-Cutting Themes:
- Digital Inclusion/ Universal Access
- Gender
- Environment
- Cybersecurity
- Privacy
- Legislation
- Leadership

31. The Philippine Digital Strategy: ICT
Road Map 2011-2016
Digital Inclusion/ Skills, Training & eGovernance/ Cyberservices
Universal Access Education eGovernment
• Funding / • Scarcity of quality • Leadership/ • Weak or
Resources to labor pool and job- • Communication undefined brand,
Ensure Universal skills mismatch • Institutional both internally as
Access • ICT in Government framework well as externally
• Disparate ICT • Information • Quantity and
• Spectrum initiatives Systems quality of talent is
Management • Limited Applications perceived as
opportunities for • Computerization lacking
• Sustainability ICT workers in in LGUs • Policy
and Scalability of government • Infrastructure environment has
Shared Access • Leadership and Facilities not caught up with
Points Governance • ICT Manpower in new realities
• Equitable Access Government • Difficulty of
• Security and • Infrastructure • Absence of starting-up new
Privacy of Data • Content Interoperability ventures, local
in Network • Delivery standards/ ventures
• Standards/Quality framework.
• Information and
Advocacy

32. Migration to IPv6
 The exponential growth of the Internet, resulting in an
explosion of digital traffic and possible IPv4 address
exhaustion, has spurred the need to adopt Internet
Protocol Version 6, or IPv6, as a response to the
shortcomings of IPv4
 CICT encourages the migration to IPv6 by telecom
operators, ISPs and government agencies
 Executive Order to promote and encourage the migration
to IPV6 already issued, current work on the IRR ongoing,
including the formation of an Inter-Agency Task Force
and Inter-Agency Technical Working Group

33. International Cooperation/Commitments
ASEAN Telecommunications and IT Working Group
APEC Telecommunications and Information Working
Group
APEC eCommerce Steering Group
APEC Human Resources Development Working
Group
International Telecommunication Union
Governmental Advisory Committee (GAC) of the
Internet Corporation for Assigned Names and
Numbers (ICANN)
33

34. Legislative Agenda
DICT and Data Privacy Bills
These bills already been approved by the House Committees on
Information and Communications Technology and Government
Reorganization
Anti-Cybercrime Bill
 Awaiting deliberation

35. Thank You!