This document discusses Jordan's ICT industry. It notes that Jordan has a highly educated workforce, strong infrastructure, and political stability that have supported the growth of its ICT sector. The ICT sector is a major contributor to Jordan's economy, growing at 30% annually on average. The document outlines Jordan's national ICT strategy and achievements in areas like internet penetration rates, ICT employment, and revenues. It identifies opportunities for Jordan in areas such as e-learning, business process outsourcing, accessing regional markets, and partnering with its diaspora and international agreements. The goal is to establish Jordan as a regional ICT leader and exporter.

1. Jordan’s ICT Industry
The Information Technology
Association of Jordan - (int@j)

2. Agenda
 Brief about Jordan
 Our Region
 Jordan’s ICT Sector
 Achievements
 Opportunities

3. Jordan
 Oasis of stability and tranquility
 Leadership with vision
 Rich Human Capital
 High number ICT graduates yearly
 High literacy and enrolment rates (Over 90%)
 Commitment to ICT as an engine of growth
 Partnerships with leading firms including Cisco and Microsoft

4. Our Region
 Viewed as one market
 Over 300 million potential customers
 Common language, culture and heritage
 Almost 50% under age of 18
 Underserved in terms of ICT
 Large Jordanian ICT Diaspora
 Jordanians are sought after professional workforce in the region
and in the world
 High business growth rate due to excess liquidity

5. Jordan’s ICT Sector
 Driven by His Majesty’s vision
 Started back in 1999 (REACH Initiative)
 5 year National ICT Strategy for a strong industry
 Relatively young, yet quite successful
 Harnesses our human resources potential
 Private sector led with government support

6. Jordan’s ICT Sector
 Fastest growing sector in Jordan's economy (Average 30% growth
rate)
 Contribution of 10% to 12% to GDP
 More than 16000 employee (directly in the ICT firms or in ICT
divisions in firms)
 World-class and redundant infrastructure by 2009
 Strong business enabling environment

7. National ICT Strategy 2007-2011
 Vision Statement
Strategic Pillars
For Jordan to become a major regional ICT
leader and an internationally recognized
Regulation & Investment Climate
exporter of ICT products & services,
Research & Development
capitalizing on its core human capital
Labor & Education
advantage
Connectivity
 Strategic goals
1. Internet penetration from 11% to 50%
2. Sector’s revenues from $1.7b to $3b
3. Sector’s employment to 35k

8. High-level milestones
50% internet
$3b Revenues 35k Jobs
Penetration
Competitive fixed-line Leverage high mobile phone
penetration
broadband Ability of universities
Outsourcing destination for to supply ICT
contact centers
Competitive wireless graduates with
broadband Focus on development of needed skills
niche IT solutions
Affordable internet & access
Increase R&D spending
to PCs
Improve Jordan’s
Increase capacity in ICT firms ability to attract ICT
Interest & capability to use
Internet
Improve the business
investments and
climate skilled ICT
Increased demand through Promote importance of IT to professionals to
e-Gov & e-Commerce businesses return to Jordan

9. Jordan’s IT Exports
 Complete Software
Development Exports (M$)
 Quality Control Testing 700
600
 IT Training, Application 500
Support Services 400
300
 Interactive Media and 200
animation 100
0
 Graphic and Web Design 2000 2007 2011
 Majority to the Gulf region
 10% to the United States, 20%
to KSA, 10% to UAE

10. Achievements

11. Achievements
 New laws enacted
– Labor, Telecom, Private Shareholding, IP, e-Transactions,
Investment
 Telecom sector liberalized
– Two major international gateways
– Reliable Fixed Line Infrastructure
– Competitive Mobile Market
– Advanced ISP Market
– Licensed WiMAX Operators
 Independent Telecom Regulator - TRC

12. Achievements
 Private and public sector partnership
 National Broadband Network
 Focus on Human Capital
 National Prioritization of ICT as a growth engine
 Sustainable ICT Sector growth
 Graduates Internship Program Subsidies

13. Achievements & Targets
ICT Employment Internet Penetration (%)
35,000 50
30,000 45
40
25,000
35
20,000 30
15,000 25
20
10,000 15
5,000 10
5
0
0
2000 2007 2011
2000 2007 2011
ICT Revenues ($M)
3000000
2500000
2000000
1500000
1000000
500000
0
2000 2007 2011

14. Sector Revenue - 2007
Value Added Non Value
328,212,570 Added
48% 357,850,493
SW 52%
Development HW Provision
Telecom Off the Shelf
Services
ICT Prof…
SW re-Sale
ISPs Business
Domestic USD 686m
Non Value
Added
Value Added
28,512,234
168,395,458
14%
86%
HW Provision
SW
Off the Shelf
Development
SW Re-Sale
Exports USD 197m Telecom
ISPs Business
Services
ICT Prof…

15. Opportunities

16. Opportunities
E Learning:
 Jordan Education Initiative
 ICT as a tool in education reform
 Local firms delivering world-class products
– ITG - EduWave Platform, World Summit Award Winner
– Rubicon, Math Curricula with Cisco
– Menhaj, IT Curricula with Microsoft
 Model that can be replicated

17. Opportunities
Telecommunications:
 Liberalized Telecom Sector
– Liberalized mobile telephone subsector
– Liberalized fixed line subsector
 Independent regulator – TRC
 Licensed WiMAX Infrastructure
 7.5 million mobile phone subscribers

18. Opportunities
Business Process Outsourcing:
 9th globally in AT. Kearny Global Services Location Index (2009)
 Availability of necessary ingredients
– Manpower and human talent
– The “right” Arabic and English dialect
– An alternative destination
– The right telecom infrastructure
– The investment climate
– The political and economic stability

19. Opportunities
Available Intellectual Property (IP):
 Built substantial IP
 Successful in penetrating US Market
 Outsourced work to major industry leaders
 Companies with strong record and potential to become industry
leaders
 Perfect partnership opportunity

20. Opportunities
Jordanian Diaspora
 Linkage with Jordanians
abroad
 Create demand for Jordanian
ICT services and products
 Increase Jordanian exports
 Promote Investments in
Jordan

21. Opportunities
Regional Gateway:
 Arab World as one country
 Common language and culture
 Two thirds of our exports go to Gulf region
 Lucrative and virgin market
 Jordanians reputation is soaring

22. Opportunities
Access to International and Bi-lateral Agreements:
 Jordan acceded to the World Trade Organization (WTO) in April
2000
 The fourth country to sign the Free Trade Area Agreement with the
United States.
 The European Partnership Agreement
 Several bilateral free trade agreements with a host of Arab
countries

23. Opportunities
Internet Business
 Content in the region is served through Jordanian content engines
(Maktoop, Jeeran, D1G)
 Neutral Arabic speaking community
 Very close to the region culturally and politically

24. Opportunities
Associations and Business Councils:
 Match making for companies in the two countries
 Cross representation between associations and companies
 Market intelligence and identifying opportunities
 Trade missions and technology promotion
 Investment facilitation and consultation

25. Thank You