Wicresoft is a technology staffing and solutions company with a vision to be a trusted partner in the DFW market. It has a majority shareholder in Microsoft Corporation and aims to empower customers and enable career growth for employees. The company has a global presence with offices in North America, Europe, China, and Japan, and plans to expand further in the US with new branches in Atlanta, Chicago, Denver in 2012. It provides IT staffing, consulting, and business process outsourcing services across many industries. Wicresoft emphasizes quality, training, and certifications to ensure it meets high standards and client commitments.

1. Wicresoft Dallas
Overview
1 Vicki Middleton| Managing Director| May 2012

2. Our Vision
To be a trusted Technology partner in the DFW market.
Our Mission
To empower value creation for our customers through best-in-class IT Staffing in U.S.A.
To pave the way to sustainable career development and individual growth for our employees
To drive the development and growth of IT Staffing, Projects, SOW, and Solutions.
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3. The Group of Shareholders
54.44% 22.32%
Microsoft
Other Shareholders
Corporation
22.32%
54.44%
23.24%
23.24%
Shanghai
Municipal Fund
The Composition of Wicresoft Shareholders
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4. History
Opened subsidiaries in Chicago, USA
2011 Received the key to the heart of Göteborg Award
Received EXPO Contribution Award.
2010 Received “ Top 10 Green IT Service Enterprise of China” award
Acquired MobileXP, Insigma’s Outsourcing Business and Hi-tech.
2009 Opened subsidiary in Sweden , Guangxi and Chongqing
2008 Opened a subsidiary in Suzhou, acquiring Wicrebiz & Zeromid
Wicresoft Plaza was completed.
2007 Expanded its Japan office and opened a new subsidiary in Seattle, USA
2006 The first "MSVP" premier vendors outside of the US
2005 Opened subsidiaries in Tokyo, Beijing & ChangZhou
2004 Opened a subsidiary in Shenzhen
Achieved ISO 9001:2000 certification, becoming the first certified Chinese outsourcing service
2003 provider.
2002 Wicresoft Co., Ltd. founded
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5. Wicresoft 2012
2012 is the year for North American expansion
 Opened Dallas, TX branch February 27, 2012
 Branch offices to come this year
Atlanta, GA
Chicago, IL
Denver, CO
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6. Our Services
IT Staffing / Consulting Business Process Outsourcing
SAP Practice
Wicresoft Mobile Practice
Solutions / Projects Outsourcing
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7. Double-digit Growth in the Past
Headcounts US $ Million
CAGR
Staff Staff = 43.14%
Revenue Revenue = 41.84%
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8. Wicresoft delivers full value Technology Solutions
across multiple industries and domains
• Hi-Tech
• eCommerce
• Mobile
• Manufacturing
• Retail
• Energy
• Utilities
• Healthcare
• Financial Services
• Government & Education
• Consumer goods
• Travel & Transportation
• Telecom
• Plus many more
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9. Global Presence and Multi-Delivery Centers
Seattle, USA Gothenburg ,Sweden
Beijing
Tokyo, Osaka JAPAN
Suzhou
Changzhou
Chongqing
Chicago, USA
Dallas, USA Guangxi
Shenzhen Shanghai, CHINA
Wicresoft has approximately 3,500 employees in Greater
China, Japan, Europe and North America.
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10. Wicresoft – Trusted by Industry Leaders
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11. Quality Talent Pool
Professional Recruiting System
 Dedicated Recruiting Team
 Professional Recruiting Process
 Rich Industry Experience
 Solid Nationwide Talent Database
Strategic Alliance Program
 Campus Hiring Program
 Long-term Partnership with Professional
HR Companies
 Wicresoft Training Center
Professional Training System
 Talent Training Mechanism
 Technology Training Programs
 Role Based Training/Certifications
 Leadership Development
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12. Recognized for Meeting Client Commitments
Certifications
 ISO/IEC 27001:2005 Certified
 ISO 9001-2008
 CMMI Level 4 certified
 COPC 2000
 Computer Integration System Level 3
 Microsoft Global Premier Vendor
 Shanghai Enterprise Technology Center
 Shanghai Famous Trademark
National Recognitions
 China's Offshore Software Engineering Pilot Project (COSEP)
 Key Software Enterprise of the National Program
 Government Certified Hi-Tech Company
 Advanced Technology Enterprise
 Government Certified Grade AAA of Contract Credit
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13. Industry Awards and Accomplishments
• TOP 10 IT Service Providers of China
• Chinasourcing-Top10 BPO Companies in China
• 2010 EXPO Contribution Award
• Star IT Outsourcing Company, Shanghai
• Ranked in IAOP 2010 Global Outsourcing 100
• TOP 10 Green IT Service Enterprise of China
• TOP 10 Corporations for China Outsource Services
• TOP 20 Corporations for China Software Export
• TOP 20 Corporations for China Software Outsource
• TOP 100 Solution Providers of China
• Chinese Fast-growth Service Outsourcing Provider Top 100
• China's Best Outsourced Contact Center of the Year
• China’s Contribution Award of Business Process Outsourcing Services
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14. IT Staffing – Solutions
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15. IT Staffing – Client Development
• Wicresoft’s Dallas focus is IT Staffing with contract, contract to hire, direct
hires, Projects and SOWs
• Our expertise in IT expands all levels within IT and technology; .NET, Java,
Oracle, SAP, CRM, ERP, Sharepoint, SQL Server, Business Intelligence, SCOM
• Current DFW open jobs include; .NET Developers, Java Developers, CRM
PM’s, QA’s, CIO, VP of IT, VP of Infrastructure
• We learn what our client is about, understand management, team,
environment, goals, and fully understand the requirement
• Well developed relationships with VPs, Directors, Managers and team
guarantee's a high level of qualified candidates for each position
• Our focus is the best solution for our clients, we do everything to ensure
this type of customer service
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16. IT Staffing – Recruiting
• Expert Recruiters that work within their broad network of candidates they
have placed all over the DFW market, and referrals from those connections
• Our recruiters go “old school” with full interviews with candidates, and
qualify them for our client and their position
• Expertise in the DFW market with over 20 years experience fully
understanding our clients and their needs, and successfully placing
hundreds of contractors and direct hires
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17. BPO Services
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18. Business Process Outsourcing Offerings
Clients Requirements & Problems Wicresoft Solutions
Customer Provide high quality customer service for end
Customer Service
Service Dept. users
Call Center
Provide professional technical support for end
Consulting Technical Support
users to solve issues and collect feedback
& Training
Control and improve service quality Quality Management
Services
BPO Total Solution
Sales Dept. Manage distribution channels Telesales B2B Sales Center
Center
B2C Telesales &
Implement Telesales or E-commerce strategy Setup
E-commerce Services
Understand the customer insights and measure CRM CRM Service, Marketing BI
Marketing Dept.
marketing investments Consulting & Data Mining
ITIL
IT Dept. Improve Service Desk efficiency and quality Service Desk / Helpdesk
Consulting
HR & Training Recruiting Insourcing Management
Fast hiring and ramp-up of new employees
Dept. & Training on People and Project
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19. Multiple Scale of BPO Services
 Process Audit  Software Design and Implementation
 Process Improvement and – CRM optimization and development
innovation – Knowledge Management System
 Organization Optimization development and implementation
Knowledge Process  JD Definition – Workforce Management
Outsourcing  Recruiting Improvement – Reporting and Data Warehouse
 Quality control and KPI Consulting
Define
 IT Infrastructure Design and Planning
 Performance Evaluation
– PBX and Network System Design
and Reporting
and Implementation
 Data Analysis and Business BOT
– Information Security
Intelligence
Full
Outsourcing
 Recruiting and Training  Contact Center Management
Human Resource
Training
Outsourcing
 In-sourcing  Tailored training
– Customer Service
Skill
– Technical Escalation
 Service Outsourcing  Field Support
Service Process – Customer Service – IT Service Desk
Outsourcing – Technical Support
– Tele-Sales
– Tele-Marketing
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20. People Process Tools
Training system suggested by Wicresoft
 OF/Onsite security policy  OnStar product
 Company culture training
 Common tools  OnStar system /tool
New
 Professionalism
Product
Employee training
Training
Training
 CRM Training Tools /  Daily work process
Operation
Skills
 Telephone manner Training  Performance criteria
Training
 Marketing/sales skills  Customer
 Communication skills Information Security
 Customer complain  Role-play/case study
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21. Ultimate Customer Experience,
Outsourcing
Wicresoft Mobile Consulting Services
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22. Full-valued Services Across Mobile Verticals
Consumer & Automotive & Financial Government Entertainment &
Healthcare Energy Manufacturing
Retails Transportation Services & Education Travel
• Mobile Technology Planning
Mobile Solution
• Mobile Technology Development
Development • Mobile Product Marketing
• Requirements and Gap Analysis • Architecture Development
• Business Process and Workflow • Proof-of-Concept Development
Product Development Modeling • Product Implementation
• Product Roadmap Planning • Product Testing
• Product & Project Management
• Onshore and Offshore Outsourcing
• Staff Augmentation
Outsourcing • Product and Project Development – ITO
• Software Development – R&D Outsourcing
• Billing Operations - BPO
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23. Product Development Services
Business Case
Ideation Requirements Scoping
Discover Requirements Assess technical Develop Business
opportunities Analysis merits and market Case
prospects
Gap Analysis to Use Cases Assess technical,
generate new Develop Product marketing, and
Business Process
product ideas Roadmap to business feasibility
and Workflow
determine scope
Modeling Develop Project Plan
with schedule &
resources based on
scoped budget
Architecture & Testing &
Construction Launch
POC Validation
Develop Design and develop Mobile Devices and Trial Deployment
Architecture new product System Testing Production
Implement POC Define Test plans Manufacturing Preparation
eliminate process Testing
construction risks Create operations Commercial Launch
and manufacturing Acceptance Testing Post-launch activities
plans
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24. Operating Principles
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25. Wicresoft Employee Retention Plan
We understand the importance of maintaining the attrition rate at a healthy level to provide steady-state business
management and maximize service level and quality. Therefore, we have created a comprehensive employee
retention plan with three (3) parts:
• Employee Retention Plan
• Key staff Succession Plan
• Employee Promotion Plan.
Wicresoft BPO division employee annual attrition rate of 2010 is 30%, lower than the industry average 60%
For Key Staffs For General Staffs
- Create key staff portfolio and track the - Career development opportunities; include
stability index both promotion and intern transfer / job
- Design BPO management elite club activity rotation.
- Key staff annual/bi-annual retreat/annual - Solid incentive program for all employees
family party. based on performance.
- Bi-monthly or quarterly formal - Set up formal mentor team and mentoring
communication with top management team. process
- Provide external training & industry advisor - Develop annual training plan based on
engagement. business requirement and employee interests.
- Provide internal career development - Quarterly BPO Hero Award recognition.
opportunities and new leads candidate biz - Regular employee roundtable meetings, mid-
camp. year discussion, and performance evaluation
- Special incentive programs sponsored by the with direct managers and top management
president. team
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26. Service Quality Assurance
COPC Balance Scorecard
Through the implementation of COPC Through setting individual and department
infrastructure, we manage the performance of target, Wicresoft can ensure the Finance,
Call Center in both Operation and Quality area. Satisfactory, Process and Growth result..
ITIL System Six Sigma
Wicresoft implement the high IT service Wicresoft use Six Sigma Quality Management
management standard - ITIL, in Wicresoft System to approach the consistent and high
service platform, to ensure the service quality. quality service, and satisfy clients.
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