Amberbase Solutions is a Philippines-based BPO provider consisting of 3 facilities with over 3,000 seats. It offers both hosted solutions and traditional managed services. Amberbase started in 2009 as part of the Comfac Global Group, one of the largest fit-out contractors in the Philippines. This gives Amberbase an advantage in delivering hosted solutions globally. Amberbase focuses on finance and accounting services and has experience in domains like healthcare, telecoms, and energy. It provides integrated talent management including training, leadership development, and quality assurance.
Powerblocks is a modular lighting system that allows users to build and customize their own lighting configurations. It is described as LEGOs for lighting. The document discusses Powerblocks' business model, which involves designing modular lighting pieces that can be assembled, reconfigured, and reused in different arrangements. It aims to target various customer segments, including high-end homeowners, offices, dorm students, and mid-range homeowners. The business model outlines key partners, activities, resources, cost structure, and revenue streams centered around creating customizable lighting solutions.
Doosoun CNI is a South Korean IT company that provides ERP and business intelligence software solutions. It has over 25 employees and 160 customers in the manufacturing industry. The company was founded in 2001 and released its first ERP software in 2007. Doosoun CNI's vision is to be a strong and trusted partner for its customers by responding quickly to their needs with innovative technology solutions. It offers consulting, integration, and support services and provides ERP, business intelligence, and mobile applications to help customers improve decision-making and operations.
Behavior-driven development (BDD) is an evolution of test-driven development (TDD). It shifts the vocabulary from being test-based to behavior-based and positions itself as a design philosophy. JBehave is a Java framework for BDD, and this session explores how to write integration tests for your Java EE apps with JBehave. It also demonstrates how to leverage the Context and Dependency Injection (CDI) APIs to implement your tests.
This session is a must-see for all Java EE developers who want a better way to write integration tests aligned with the intended behavior.
Maja Wessels, EVP of Public Affairs for First Solar, presented at the GW Solar Institute Symposium on April 19, 2010. More information at solar.gwu.edu/Symposium.html
Zensar is a $3.7 billion conglomerate with businesses across industries including healthcare. In healthcare, Zensar provides consulting, integration, maintenance and development services for applications like EMR, CPOE, and e-prescribing. It helps with compliance requirements like ICD-10 and meaningful use. Services include patient and physician portals, mobile apps, core application support, and clinical staff training.
This document summarizes discussions held by Graphene Frontiers regarding their business model and plans going forward. It lists individuals they spoke with in the graphene and related industries. Through these conversations, they learned that selling TEM grids is a small near-term opportunity that would require distributing through a third party. Flexible and foldable touchscreen applications were identified as a better focus. They plan to have more discussions focused on flexible transparent conductive electrodes, prepare samples for testing, and do further market analysis and cost estimates for TEM grids and flexible transparent electrodes.
This document is Cisco's 2011 Corporate Social Responsibility Report. The report summarizes Cisco's CSR efforts in five key areas: Governance and Ethics, Value Chain, Our People, Society, and Environment. It provides an introduction from Cisco's Chairman and CEO John Chambers about Cisco's commitment to CSR and how integrating CSR into its business benefits both society and Cisco's bottom line.
Powerblocks is a modular lighting system that allows users to build and customize their own lighting configurations. It is described as LEGOs for lighting. The document discusses Powerblocks' business model, which involves designing modular lighting pieces that can be assembled, reconfigured, and reused in different arrangements. It aims to target various customer segments, including high-end homeowners, offices, dorm students, and mid-range homeowners. The business model outlines key partners, activities, resources, cost structure, and revenue streams centered around creating customizable lighting solutions.
Doosoun CNI is a South Korean IT company that provides ERP and business intelligence software solutions. It has over 25 employees and 160 customers in the manufacturing industry. The company was founded in 2001 and released its first ERP software in 2007. Doosoun CNI's vision is to be a strong and trusted partner for its customers by responding quickly to their needs with innovative technology solutions. It offers consulting, integration, and support services and provides ERP, business intelligence, and mobile applications to help customers improve decision-making and operations.
Behavior-driven development (BDD) is an evolution of test-driven development (TDD). It shifts the vocabulary from being test-based to behavior-based and positions itself as a design philosophy. JBehave is a Java framework for BDD, and this session explores how to write integration tests for your Java EE apps with JBehave. It also demonstrates how to leverage the Context and Dependency Injection (CDI) APIs to implement your tests.
This session is a must-see for all Java EE developers who want a better way to write integration tests aligned with the intended behavior.
Maja Wessels, EVP of Public Affairs for First Solar, presented at the GW Solar Institute Symposium on April 19, 2010. More information at solar.gwu.edu/Symposium.html
Zensar is a $3.7 billion conglomerate with businesses across industries including healthcare. In healthcare, Zensar provides consulting, integration, maintenance and development services for applications like EMR, CPOE, and e-prescribing. It helps with compliance requirements like ICD-10 and meaningful use. Services include patient and physician portals, mobile apps, core application support, and clinical staff training.
This document summarizes discussions held by Graphene Frontiers regarding their business model and plans going forward. It lists individuals they spoke with in the graphene and related industries. Through these conversations, they learned that selling TEM grids is a small near-term opportunity that would require distributing through a third party. Flexible and foldable touchscreen applications were identified as a better focus. They plan to have more discussions focused on flexible transparent conductive electrodes, prepare samples for testing, and do further market analysis and cost estimates for TEM grids and flexible transparent electrodes.
This document is Cisco's 2011 Corporate Social Responsibility Report. The report summarizes Cisco's CSR efforts in five key areas: Governance and Ethics, Value Chain, Our People, Society, and Environment. It provides an introduction from Cisco's Chairman and CEO John Chambers about Cisco's commitment to CSR and how integrating CSR into its business benefits both society and Cisco's bottom line.
The document discusses optimizing digital dialogues through A/B testing and persuasive techniques. It provides an overview of various tools that can be used to measure user behavior, get feedback, target users based on profiles, analyze social media, create landing pages, and conduct drag-and-drop A/B testing to optimize websites and online conversations. The goal is to guide clients to digital maturity by making their online interactions and websites as effective as possible through continuous testing and improvement.
The document discusses two important dimensions for mobile broadband services:
1) The level of integration of a "factory" or operations, ranging from high to low integration.
2) The level of customer centricity of an organization and its product portfolio, ranging from high to low centricity.
These two dimensions can be used to categorize approaches to transformation in the industry as front runners with high integration and centricity, selective transformers, or integration skeptics with low levels of both.
Optimisation & Virtualisation
1) 70% of companies will need to modify data centers to meet increased power and cooling requirements, while 70 cents of every dollar is currently spent on maintaining existing IT infrastructures. 2) 80% of digital data growth will be unstructured, requiring significant effort to understand. 3) 78% of CIOs want to improve how they use and manage IT resources. Virtualization can help address these issues by improving efficiency, flexibility and management of IT resources.
ZyXEL is a 20-year-old networking company that provides broadband technologies and solutions like routers, modems, security products, and wireless equipment. It has R&D centers in Taiwan and customer support in the US. ZyXEL serves customers in over 150 markets worldwide and has been recognized by telecom and networking companies for its responsive customer service and comprehensive networking solutions.
Corporate Profile Smartlink Network Systems Ltd (Digicare)Sabu Chandran
Smartlink Network Systems Ltd is one of India's leading networking companies offering integrated solutions including manufacturing, sales, marketing, and service support. It has over two decades of experience and a nationwide reach through distributors and partners. Digicare is Smartlink's service division providing repair, return material authorization, and contact center support through a network of over 60 service locations across India with facilities for motherboard and other product repairs.
This presentation introduces ledia group as an energy services company specialized in LED lighting. It highlights that ledia group can provide immediate savings of 50-80% on lighting bills for businesses through retrofitting with LED technology. It also describes how ledia group works with clients to evaluate alternatives and quantify results to develop customized LED lighting solutions that minimize total ownership costs. The presentation covers ledia group's services across various business segments and applications.
numero Executive Summary Update 2012 by Guy Colclough (CEO)numero
numero is a world-class software solutions provider that helps world-class companies to deliver exceptional customer experiences over any channel of communication. Above all else, it is our approach that sets numero apart from others. In short, we help organisations to do the right thing by combining our engagement model (numero act), our delivery approach (numero pro) and our software platform (numero interactive) to create truly innovative solutions that challenge conventional thinking and revolutionise organisational performance.
For more information please visit: thisisnumero.com
Outsourcing Lessons as Learned and Applied by Agilentipspat
Agilent has applied lessons learned from outsourcing to India. It established a wholly owned subsidiary in India to control costs while gaining local talent and management. This hybrid sourcing model uses a combination of permanent employees and strategic partners located at Agilent sites. Agilent protects its intellectual property through ownership clauses in contracts and redundant networks while allowing access to resources. It also trains employees on business conduct standards to prevent intellectual property violations.
The UK\'s largest exclusively B2B vendor to offer a complete end-to-end suite of fully managed voice, data and hosting services from our own award winning secure core network - the Excell Cloud.
itelligence is an experienced international SAP partner with over 2,300 employees worldwide. It provides a full range of IT services including SAP hosting, consulting, support, outsourcing, and licenses. It has 10 data centers around the world and offers 24/7 hosting of SAP systems, application management services, and cloud services. As part of the NTT Group, it can access NTT's global IP network and has partnerships with SAP.
Lessons in Enterprise Architecture and IT Service Management by Charles Betz,...Institut Lean France
IT organizations often struggle to be systems of value for their enterprises. Charles discussed the evolution of his Lean perspective across years via cases from some of the world’s largest IT organizations, and how enterprise architecture, ITIL, and similar approaches are necessary but not sufficient for truly Lean IT.
More lean IT presentations and videos on www.lean-it-summit.com
This document discusses EMC and its business focus on enabling customer's business agility through cloud services. It highlights EMC's global presence with over 53,500 employees in 85 countries. It then discusses EMC's partnership with Exponential-e to provide cooperative cloud services including infrastructure assessments, migration services, and ongoing performance management for customers' virtual and physical environments. The document emphasizes that the right IT services can create efficiency while allowing customers to retain control, trust and security over their environments and data.
Its not what you think but how you think.
Traditional Silo measurement vs. End to End measurement
Measuring purpose
How you think determines what you measure.
If you measure your business using averages, you will get an average business.
Xener Systems provides next-generation communication solutions based on IP and multimedia technologies for both wired and wireless networks. It offers products and solutions for enterprises and households in Korea and other countries in Asia to deliver services like internet telephony, voice, and video. As the communication services market evolves rapidly, Xener aims to grow into a leading global company through technological innovation and responding to changing needs.
3rd party feedback product launch webinarJason Dea
The document discusses using customer feedback to drive business actions. It recommends companies both lead conversations to understand customer experiences and follow online conversations to identify trends. Text analytics can help summarize large amounts of feedback data. Location-specific feedback is important for improving individual customer experiences. Companies need to take concrete actions at the local level to resolve issues identified from feedback.
The document discusses enterprise mobility and traceability solutions provided by VisionID. It notes that VisionID is an Irish company that has been in business for 11 years and provides mobile computing and traceability solutions through offices in Dublin, Clonmel, Limerick and Belfast. It then provides details on VisionID's products, partners, customers and the industries it serves, with a focus on healthcare, retail, transport/logistics, manufacturing and government.
This is the UK version of presentation for the Re-Imagining Customer Feedback to Drive Action” webinar. To view full webinar, please visit http://cem.empathica.com/Emp3rdPartyFeedbackWebinar. Explore the challenges operators are facing today and discuss how looking at the customer experience through a “social” lens may help you to see the big picture of feedback.
In this session you will learn:
How surveys and social media can drive great experiences
How an end-to-end view of all customer feedback can uncover systematic issues and trends
How focusing on key improvements and tailored actions can build new habits in your stores
To learn more about Customer Experience Management:
Product and services page http://www.empathica.com/products-services/
Resource center http://www.empathica.com/resources/
Blog http://www.empathica.com/blog/
Consumer insights reports http://www.empathica.com/consumer-insights/
Industry-specific expertise http://www.empathica.com/industries/
Connect with us:
Twitter http://twitter.com/EmpathicaCEM
Facebook http://www.facebook.com/EmpathicaCEM
LinkedIn http://www.linkedin.com/company/empathica
Kjell Rune Tveita_CIO perspectives challenges and business driversItera Consulting
This document provides an overview of the challenges and business drivers facing the CIO of an insurance company in the Nordic region. It summarizes the company's efforts to continuously improve service and operational efficiency through initiatives like reducing IT costs by 16% from 2004 to 2011. It also outlines extensive development efforts including realizing a common Nordic insurance system and implementing various Nordic-wide platforms. The CIO aims to balance centralized operations with close integration to business units. Key organizational priorities include delivery excellence, stability, cost efficiency, and innovation through relationships with business process teams.
JSoft Solutions provides integrated IT solutions including consulting, infrastructure management, and BPO/outsourcing services. It is part of the $10 billion JSW Group based in Bangalore, India. JSoft offers ERP implementations and support for Oracle and SAP solutions, as well as custom application development, business intelligence, and manufacturing execution systems. It aims to deliver cost reductions, process improvements, and enablement of business growth through synergistic technology and business solutions.
Infinity Services Inc. is a global provider of customized business intelligence (BI) training and technical services for SAP, Oracle, and other BI solutions, drawing on over 100 years of combined experience; they offer customized courses tailored to client implementations and can create prototypes using client data to demonstrate solutions. Infinity has delivered BI solutions for retail, banking, and other industries globally and has alliances with SAP and Oracle partners internationally.
The document discusses optimizing digital dialogues through A/B testing and persuasive techniques. It provides an overview of various tools that can be used to measure user behavior, get feedback, target users based on profiles, analyze social media, create landing pages, and conduct drag-and-drop A/B testing to optimize websites and online conversations. The goal is to guide clients to digital maturity by making their online interactions and websites as effective as possible through continuous testing and improvement.
The document discusses two important dimensions for mobile broadband services:
1) The level of integration of a "factory" or operations, ranging from high to low integration.
2) The level of customer centricity of an organization and its product portfolio, ranging from high to low centricity.
These two dimensions can be used to categorize approaches to transformation in the industry as front runners with high integration and centricity, selective transformers, or integration skeptics with low levels of both.
Optimisation & Virtualisation
1) 70% of companies will need to modify data centers to meet increased power and cooling requirements, while 70 cents of every dollar is currently spent on maintaining existing IT infrastructures. 2) 80% of digital data growth will be unstructured, requiring significant effort to understand. 3) 78% of CIOs want to improve how they use and manage IT resources. Virtualization can help address these issues by improving efficiency, flexibility and management of IT resources.
ZyXEL is a 20-year-old networking company that provides broadband technologies and solutions like routers, modems, security products, and wireless equipment. It has R&D centers in Taiwan and customer support in the US. ZyXEL serves customers in over 150 markets worldwide and has been recognized by telecom and networking companies for its responsive customer service and comprehensive networking solutions.
Corporate Profile Smartlink Network Systems Ltd (Digicare)Sabu Chandran
Smartlink Network Systems Ltd is one of India's leading networking companies offering integrated solutions including manufacturing, sales, marketing, and service support. It has over two decades of experience and a nationwide reach through distributors and partners. Digicare is Smartlink's service division providing repair, return material authorization, and contact center support through a network of over 60 service locations across India with facilities for motherboard and other product repairs.
This presentation introduces ledia group as an energy services company specialized in LED lighting. It highlights that ledia group can provide immediate savings of 50-80% on lighting bills for businesses through retrofitting with LED technology. It also describes how ledia group works with clients to evaluate alternatives and quantify results to develop customized LED lighting solutions that minimize total ownership costs. The presentation covers ledia group's services across various business segments and applications.
numero Executive Summary Update 2012 by Guy Colclough (CEO)numero
numero is a world-class software solutions provider that helps world-class companies to deliver exceptional customer experiences over any channel of communication. Above all else, it is our approach that sets numero apart from others. In short, we help organisations to do the right thing by combining our engagement model (numero act), our delivery approach (numero pro) and our software platform (numero interactive) to create truly innovative solutions that challenge conventional thinking and revolutionise organisational performance.
For more information please visit: thisisnumero.com
Outsourcing Lessons as Learned and Applied by Agilentipspat
Agilent has applied lessons learned from outsourcing to India. It established a wholly owned subsidiary in India to control costs while gaining local talent and management. This hybrid sourcing model uses a combination of permanent employees and strategic partners located at Agilent sites. Agilent protects its intellectual property through ownership clauses in contracts and redundant networks while allowing access to resources. It also trains employees on business conduct standards to prevent intellectual property violations.
The UK\'s largest exclusively B2B vendor to offer a complete end-to-end suite of fully managed voice, data and hosting services from our own award winning secure core network - the Excell Cloud.
itelligence is an experienced international SAP partner with over 2,300 employees worldwide. It provides a full range of IT services including SAP hosting, consulting, support, outsourcing, and licenses. It has 10 data centers around the world and offers 24/7 hosting of SAP systems, application management services, and cloud services. As part of the NTT Group, it can access NTT's global IP network and has partnerships with SAP.
Lessons in Enterprise Architecture and IT Service Management by Charles Betz,...Institut Lean France
IT organizations often struggle to be systems of value for their enterprises. Charles discussed the evolution of his Lean perspective across years via cases from some of the world’s largest IT organizations, and how enterprise architecture, ITIL, and similar approaches are necessary but not sufficient for truly Lean IT.
More lean IT presentations and videos on www.lean-it-summit.com
This document discusses EMC and its business focus on enabling customer's business agility through cloud services. It highlights EMC's global presence with over 53,500 employees in 85 countries. It then discusses EMC's partnership with Exponential-e to provide cooperative cloud services including infrastructure assessments, migration services, and ongoing performance management for customers' virtual and physical environments. The document emphasizes that the right IT services can create efficiency while allowing customers to retain control, trust and security over their environments and data.
Its not what you think but how you think.
Traditional Silo measurement vs. End to End measurement
Measuring purpose
How you think determines what you measure.
If you measure your business using averages, you will get an average business.
Xener Systems provides next-generation communication solutions based on IP and multimedia technologies for both wired and wireless networks. It offers products and solutions for enterprises and households in Korea and other countries in Asia to deliver services like internet telephony, voice, and video. As the communication services market evolves rapidly, Xener aims to grow into a leading global company through technological innovation and responding to changing needs.
3rd party feedback product launch webinarJason Dea
The document discusses using customer feedback to drive business actions. It recommends companies both lead conversations to understand customer experiences and follow online conversations to identify trends. Text analytics can help summarize large amounts of feedback data. Location-specific feedback is important for improving individual customer experiences. Companies need to take concrete actions at the local level to resolve issues identified from feedback.
The document discusses enterprise mobility and traceability solutions provided by VisionID. It notes that VisionID is an Irish company that has been in business for 11 years and provides mobile computing and traceability solutions through offices in Dublin, Clonmel, Limerick and Belfast. It then provides details on VisionID's products, partners, customers and the industries it serves, with a focus on healthcare, retail, transport/logistics, manufacturing and government.
This is the UK version of presentation for the Re-Imagining Customer Feedback to Drive Action” webinar. To view full webinar, please visit http://cem.empathica.com/Emp3rdPartyFeedbackWebinar. Explore the challenges operators are facing today and discuss how looking at the customer experience through a “social” lens may help you to see the big picture of feedback.
In this session you will learn:
How surveys and social media can drive great experiences
How an end-to-end view of all customer feedback can uncover systematic issues and trends
How focusing on key improvements and tailored actions can build new habits in your stores
To learn more about Customer Experience Management:
Product and services page http://www.empathica.com/products-services/
Resource center http://www.empathica.com/resources/
Blog http://www.empathica.com/blog/
Consumer insights reports http://www.empathica.com/consumer-insights/
Industry-specific expertise http://www.empathica.com/industries/
Connect with us:
Twitter http://twitter.com/EmpathicaCEM
Facebook http://www.facebook.com/EmpathicaCEM
LinkedIn http://www.linkedin.com/company/empathica
Kjell Rune Tveita_CIO perspectives challenges and business driversItera Consulting
This document provides an overview of the challenges and business drivers facing the CIO of an insurance company in the Nordic region. It summarizes the company's efforts to continuously improve service and operational efficiency through initiatives like reducing IT costs by 16% from 2004 to 2011. It also outlines extensive development efforts including realizing a common Nordic insurance system and implementing various Nordic-wide platforms. The CIO aims to balance centralized operations with close integration to business units. Key organizational priorities include delivery excellence, stability, cost efficiency, and innovation through relationships with business process teams.
JSoft Solutions provides integrated IT solutions including consulting, infrastructure management, and BPO/outsourcing services. It is part of the $10 billion JSW Group based in Bangalore, India. JSoft offers ERP implementations and support for Oracle and SAP solutions, as well as custom application development, business intelligence, and manufacturing execution systems. It aims to deliver cost reductions, process improvements, and enablement of business growth through synergistic technology and business solutions.
Infinity Services Inc. is a global provider of customized business intelligence (BI) training and technical services for SAP, Oracle, and other BI solutions, drawing on over 100 years of combined experience; they offer customized courses tailored to client implementations and can create prototypes using client data to demonstrate solutions. Infinity has delivered BI solutions for retail, banking, and other industries globally and has alliances with SAP and Oracle partners internationally.
Willowtree Advisors has designed a Lean Enterprise Initiative that includes a Lean transformation framework and a philosophy for Lean Six Sigma and Change Management approaches that could translate to any industry.
Scope International is a top company to work for that has over 150 years of banking experience. It has 1,700+ branches across 75 countries and employs 80,000 people in consumer banking, wholesale banking, and other business verticals across Asia, Africa, and the Middle East. Scope uses global shared service centers in India, Malaysia, and China, with its largest hub in India, to provide support and achieve over $100 million in annual cost savings. Scope measures employee engagement using Gallup's Q12 model and has seen improvements in its grand mean and follow-through scores over time by focusing on engagement, performance management, and talent retention.
The document discusses domain specialization and its key to improved time to value. It describes Derek Wiggill, CEO of Argility, a software development company. Argility partnered with Cordys to develop enterprise business solutions using Cordys' platform. The Cordys platform fits Argility's reference architecture and allows abstraction of business logic from technology. Cordys offers vertical solution frameworks for industries like retail, finance, and healthcare that provide common processes and rules to ensure faster delivery of industry-specific solutions to customers.
The document discusses intelligent sales and risk performance management (ISRPM) using IBM Cognos and PitneyBowes MapInfo. It summarizes the key capabilities of the solution including business and location intelligence, interactive risk analysis, and sales potential through risk management. The document also positions Cognos as a leader in business intelligence platforms and corporate performance management suites.
1) The document discusses Citizens Financial Group's implementation of a video banking program to transform the customer experience.
2) The program allows customers to access specialized financial advisors via video conferencing to get personalized advice and complete transactions.
3) The implementation is a phased approach, with an initial focus on improving the mobile sales force, followed by increased internal video conferencing and ultimately delivering an unparalleled mobile banking experience.
In Genius Solutions Inc. (IGS Inc.) is an international consulting firm that provides services to transform contact centers through consulting, technology solutions, and outsourcing. They take a collaborative approach to help clients improve the customer experience and optimize contact center operations. Their services include consulting, telephony software, business process outsourcing, and project implementation. IGS aims to increase customer retention, reduce costs, and optimize contact center infrastructure for clients in various industries including financial services, travel, and insurance.
This document provides an overview of Coveo, an enterprise search engine platform. It discusses that Coveo focuses solely on search, has over 700 installations and 500 customers, and offers a flexible connector framework to integrate with various systems. The document also highlights Coveo's key clients and awards, growth statistics like 124% growth since 2005, and the evolution of the Coveo platform over the years to include additional solutions beyond core search.
The document discusses the evolution of collaboration in business. It notes that the way people communicate, collaborate and share information has changed over time. Future business priorities now require more innovation, creating new products/services and attracting customers. New roles must collaborate faster across enterprises. The industry collaboration roadmap includes integrating applications for a unified experience, dynamic communities of practice, and federating collaboration beyond individual enterprises. Business challenges are also evolving to include relevant information, social networking, any device/modality, and end user focus. The adoption of collaboration will have an incremental impact for each customer. The vision is to empower different roles through people-first collaboration that enhances user and customer experiences while enabling business agility.
The document summarizes an upcoming conference on remote services implementation. The conference will cover strategies for using remote technologies to increase revenue, cut costs, and maximize product lifecycles in a down economy. Speakers from various industries will discuss topics like predictive maintenance methodologies, integrating remote systems and processes, and setting up successful remote service infrastructures. Attendees will learn how to assign value to remote services and evolve their remote service offerings.
Performance driven dashboards & role based portals d hill bmick arc orlando 2008ARC Advisory Group
The document discusses performance driven dashboards and role-based portals. It notes that businesses are implementing these tools to improve operations effectiveness, integrate information sources, address information overload, and foster innovation. Role-based portals provide the right information to users based on their role in order to improve decision making, productivity, and flexibility. The document outlines strategies for developing these tools, including defining clear business objectives and partnering with software suppliers that provide technology platforms and industry-specific solutions.
1. The document discusses partner marketing and how to improve relationships with partners to drive conversion. It emphasizes developing progressive partnerships through understanding partners' businesses and adding value.
2. The iris approach involves defining strategic paths and shared growth agendas with partners. It also focuses on field teams, brand effect, consumer behavior and marketing support to optimize partner activities.
3. Dashboards are used to track partner strategies, observations, and opportunities for briefs that accelerate brands and add value through differentiated products and services. The goal is influencing purchase both in and outside of retail through long-term progressive partnerships.
IBM's social business strategy focuses on three key scenarios: workforce optimization, customer care and insight, and product and service innovation. For each scenario, the document outlines goals, business challenges, required capabilities, and recommended solutions such as social collaboration, social content management, social analytics, governance and compliance tools from IBM. Case studies are provided on how organizations have leveraged IBM's social business solutions to address their goals in these three areas.
OSPRO is a professional IT services company that has been providing onsite and offshore services since 2000. They deliver software, e-commerce, consulting, call center, and business process outsourcing services to clients in various industries. OSPRO has experience performing turnkey IT services at client locations and their offshore center in India. They aim to help organizations be more competitive, efficient, responsive, and effective through their expertise and technology.
Wipro Summer Internship WiSE 2012 focuses on providing interns an overview of Wipro through presentations on its business segments, financial performance, and news. The 8-week internship schedule includes project selection where interns can propose studying emerging technologies, telecom trends, infrastructure initiatives, or conducting competitor/market analyses. Alternative project ideas include process improvement, business process standardization, and a strategic CRM initiative. Research references include papers on performance improvement and IT service management critical success factors.
Capgemini is a global leader in consulting, technology, outsourcing, and professional services. It offers integrated services across four areas of expertise: consulting services, technology services, outsourcing services, and educational services. Capgemini has a strong global presence with over 90,000 employees working in over 30 countries. It has established a Center of Excellence for Aviation to help airlines and airports address their key challenges through a range of competencies.