This document is a resume for Christopher G. Jacobs. It summarizes his professional experience including over 20 years working in roles involving technical analysis, project management, business analysis, and operations management. His most recent experience was as a Revenue Assurance Network Technical Analyst for Verizon Wireless, where he identified issues, designed testing scripts, and resolved over 400 defects. He has extensive experience analyzing large datasets to improve processes and business outcomes.

1. Christopher G. Jacobs
435 Emory St.
Gahanna, Ohio 43230
Phone 740-475-9686
Email chris_jacobs@hotmail.com
Professional Objective
To utilize my background in both Technical Analysis and Project Management to become a Senior Analyst.
Professional Highlights
A seasoned Technical Analyst and Business Manager with over 20 years of experience, my highlights include opening and
developing local corporate branch offices, management personnel, and database analysis of millions of records.
With years in roles that require analyzing data to improve efficiencies and increase productivity, my successes in that area
lead to my promotion to the Business Intelligence Dept. and being responsible for the largest region of Ferrellgas.
My experience with the systems, customer service, and management helped develop valuable skills in being a liaison
between end users and the IT dept. Besides testing a new software system, I was responsible for providing training,
technical support, analyzing current systems, and determining policy and procedures.
The work that I did had a substantial impact on productivity, reduced costs, and provided a strong link between IT and the
field.
This expertise and skills led to my Analyst role at Verizon. Focused on process improvement, finding errors, and
troubleshooting of systems, I was able to test new improvements on the network and pull big data from records to analyze
performance.
Verizon Testing & Analysis Tools Experience
RTR, UC, AGS MARS
SMART MTAS
eSM Terradata
Clarity/Project SharePoint PL/SQL Developer
ACSS SPIDeRs
Info Log RA Web/Wiki
RADIO/DIAL RARS
HP Application Lifecycle Management
Verizon Project Experience
Prepay Evolution Project (PEP), Lead Provisioning Tester
Pre-Production Pilot (PRPL): SMART Interface Environment Script Development & Testing
Usage Control (UC)/FamilyBase Implementation Team Documentation Project
National SurePay Revenue Assurance (NSRD) Documentation Project QA Reviewer
FamilyBase-Enhancement Testing, Phases I & II
FEMTO Cell Usage Control (UC) Project
RTR Recon Project, UC-RTR-AGS tester
NDA projects, Lead UC Tester & team liaison
JITR – Just in Time Reporting (Big Data)
RARS interface enhancement

2. Education
Business Administration, B. A.
Ohio University
Triple Major: Business Pre-Law, General Business, and Management
GPA: 3.53 (Summa Cum Laude)
Recognition: Ohio University Dean’s List
Degree of Distinction, Lancaster High School
Completed High Honors College Preparatory Program
National Honor Society
Achieved 3.74 GPA and was ranked 11th out of 442 students
Software Proficiencies
Oracle PeopleSoft (Human capital & Customer Relationship Management)
Descartes Fleetwise (Route Planning & Dispatch Logistics)
Descartes Logistic Network Operating System (LNOS)
PL/SQL Developer (Data Analytics & Executive-Level Reporting)
Terradata/Data Warehouse (Network and Customer Database Analytics)
Oracle Business Intelligence (Business Analytics)
Microsoft Office Suite 2007
Cisco WebEx (Video Conferencing & Recording)
Professional Experience
Verizon Wireless (Contracted via Ampcus)
Revenue Assurance Network Technical Analyst
October 2013 – April 2016
• Teams: National SurePay Reference Data (NSRD), Implementation & Testing
Network Integrity, Technical Operations and Data Analytics, all under Revenue Assurance Division
• Responsibilities:
o Analyze, validate, and report device behavior on the UC, RTR, and Prepay platforms
o Identify and trouble-shoot issues found across the network elements (MTAS, SurePay, MAS, et al)
o Design and execute Regression and Ad-Hoc/Custom Testing scripts (DEV & PROD environments)
o Execute late night/early morning new COS Change Control Testing with NSRD & NNO
o Create Training documentation for new team members
• Problem-Solving:
o 400+: Discovered, reported, and collaborated with software engineers to resolve 400+ defects in a 5-month
period
o Phone Traces: Worked with NNO and Alcatel Lucent (ALU) to do a root-cause analysis to solve SurePay
decision logic by identifying pathing anomalies across various network elements
o Customer & Revenue Impacting: Prevented 6 million UC platform customers from experiencing a service
interruption to their 411 service by finding a significant error that had been previously overlooked
o Customer & Revenue Impacting: Discovered issue with feature provisioning that would prevent data alerts
to customers leading to required refunds of data overage revenue.
o Analytics: Analyze trending for Financial and Network data for unusual spikes and failures, drill down to
specific trouble areas, alert responsible network department, and calculate scope of issue.

3. Shred-it
Operations Manager
June 2012 to July 2013
I was responsible for developing routing and scheduling methods to most efficiently handle the service requirements of our
customers. I created a project schedule that enlisted all company resources to better plan and utilize all departments that
could be used my multiple employees in order to schedule work based on time and geographic constraints. I did the recruiting,
hiring, coaching, disciplining, and sometimes terminating the employment of my drivers if necessary. This was all done within
OSHA and DOT regulations while minimizing overtime and exceeding prior year monthly revenues. I also evaluated several
software systems that could be used to handle routing. I was brought on with the understanding that I would be assisting in
implementing the new routing software system once selected and the data clean up and transferring of platforms once the
system was selected. This implementation has been reconsidered due to financial restraints.
Productivity Analyst
Ferrellgas
November 2010 to January 2012
I was promoted to this new position in the company located in the Business Intelligence Department. My role was to provide
support, analysis, and evaluations on the operations in the Northeast region of the company. I tested a new routing software
system and provided feedback on enhancements as it was rolled out to pilot locations under my supervision. I also discovered
process issues and software glitches that impacted our performance across the country. I collaborated with colleagues to
determine the best policy and procedures for the field and bridged the gap between what the field needed and what the IT
Dept was capable of doing. I also provided data and analysis on various segments of the business to four Vice-Presidents so
that they could understand the current metrics and make informed decisions. The work my department was doing was not
only personally rewarding, but made a large impact on the company’s productivity.
Delivery Manager
Ferrellgas
February 2005 to October 2010
My role was to establish, implement, and monitor realistic yet challenging standards for propane delivery and service for the
eight locations under my control in Ohio. This was an ever changing process due to the seasonal nature of the business, and
required me to analyze demand forecasting data and make adjustments to keep expenses low while still maximizing asset
utilization. I worked closely with all eight locations, large customer accounts, sales, and other departments to achieve the best
results possible. Aside from monitoring the performance of the locations and achieving the budgetary and productivity goals
for my locations, I also analyzed reports to reduce database errors and update usage changes on customers in order to reduce
service failures and unproductive deliveries. This also included making changes to the data proactively before an issue
occurred. My success in this role and rapport with the IT Department led me to me to being promoted by my Vice-President to
a Productivity Analyst.
Area Business Analyst
Ferrellgas
January 2003 to February 2005
Initially hired as a Customer Service Manager, my role was to oversee the training of Customer Service Representatives and
performing accounting audits in 18 plant locations in Ohio and Western Pennsylvania. I worked with the Customer Service
Reps and the local managers to develop action plans to resolve their procedural issues. The company was undergoing a large
change in structure as well as en entirely new software platform, and my position changed to that of a Business Analyst. My
primary role was to ensure that the data from the old system was accurate and would successfully make it through the
transitional software staging tables as it went from a DOS platform into PeopleSoft. I was in charge of delegating, monitoring,
and following up on all 18 locations project tasks of cleaning and maintaining the files in the old software database for
conversion. I was responsible for providing training before, during, and after the conversion process along with assisting in
staff planning for the new business structure. My job duties also included monitoring the revenue performance of all locations
and providing report analysis to my Area Manager over a variety of business segments.

4. Store Manager
Auto Body Panels
May 2002 to December 2002
I was the Columbus manager of a warehouse and retail facility for the automotive repair industry. I managed all aspects of a
facility that did over a million dollars in sales annually. I was in charge of operations, personnel, training, and building
accounts. My territory included Ohio, West Virginia, and Pennsylvania. I ran both the inside retail sales of the showroom as
well as the outside sales performed by route salesmen. I also developed a marketing strategy, supervised and evaluated the
accounts sales representative for my store to increase market share and brand recognition.
Sales Representative
Choice One Communications
March 2002 to May 2002
I was a Sales Rep for the Southeast Ohio territory for a new provider of telecommunication services. I quickly learned the
industry history and service products made available from a local phone company. I sold high speed Internet, long distance,
and local service to businesses in my territory. I matched customer needs to benefits from small businesses up to large scale
manufacturing plants. I achieved above quota results by warm leads, community involvement, and cold calling customers via
phone and door-to-door.
Branch Rental Manager
Enterprise Rent-A-Car
June 1994 to January 2002
I went through the ranks from a trainee to the level of a Branch Manager handling multiple locations throughout Central and
Southeastern Ohio. Promotions were based heavily on sales, marketing, and operating profit proficiency. I was responsible for
opening the new branch office in Zanesville and built the business from the ground up by cold calling on businesses that had
direct or indirect needs. I designed and executed a solid marketing strategy that resulted in record growth and sales for the
area. After achieving this success, I was promoted to a major office in Columbus and went on later to double the revenue and
break sales records. I handled large accounts, motivated a sales team, marketed to accounts, hiring, training, and employee
development, excelling in customer service, accounting, collection of debt, and fleet utilization of over a million dollars worth
of inventory.
Helping organizations gain more insight, across more data, and drive better outcomes in
every aspect of their business.
Drive innovation, and optimize processes while, delivering extreme performance