Benjamin Santos has over 15 years of experience in project management and technical roles in the telecommunications industry. He has managed both small and large scale deployment projects for AT&T Wireless, ensuring they are delivered on time, on budget, and meeting quality standards. His areas of expertise include project management, change management, planning, reporting, and risk management.

1. Benjamin (Ben) J. Santos
19815 EllisHenry Ct., Newhall,CA,91321 Contact Number: (661) 5137917
E-mail Address: benjamin4santos@gmail.com
SUMMARYOF QUALIFICATIONS
I have 6 yearsof ProjectManagementpositionhandlingmultiple technical projects. Capable and
talentedprojectmanagerwhohasthe requiredqualificationstohandle multipleprojectsfrominitiation,
executionthrucompletionalongwith comparable experience of workingtothe higheststandards.Long
track record of ensuringprojectsare deliveredtothe highestquality,withinbudgetbyeffectively
organizing,managingandutilizingall resources.Abletoleadteamswhere the higheststandardsare
routinelydemanded.Alwayswantingtobe activelyinvolvedinall aspectsof the projectlife-cycle and
can deliverhigh-value projectsinorganizationsandacrossdifferentgeographies.Itake directionwell
and workshard to manage stakeholder expectations. A teamleaderandplayeraswell asa committed
collaboratorandsetgoals as team.Hard-workingwithgoodproblemsolvingskills.Adaptseasilytonew
workingenvironmentandsituations.Canhandle multipriorityprojectsasperneedbydate sequence
and prerequisite.Resourcefulinwaystodo thingswhenthere are noobvioussolutionsavailable.
AREAS OF EXPERTISE:
 Project management/implementation
 Change management
 Project planning
 Project reporting
 Resource management
 Risk management
 Processimprovement
 Managing project quality
 Agile projectmanagement
 Analytic and problemsolvingskills
 Systemintegration and testing
PROFESSIONAL EXPERIENCE:
SENIOR- TECH PROJECT PROGRAMMANAGEMENT FEBRUARY 2011 – MARCH 2016
AT&T WIRELESS
Accountable formanagingthe deliveryof critical projects,andforprovidingmanagerial supportforall
the projectsconductedbythe company.Alsoresponsible forprovidingmonthlytechnical updatesof any
knownissues/riskstoSeniorManagement.
Job discription:
 Manage small tolarge scale systems,networkandsoftware deploymentprojectsforthe
company withfull oversightfortestinganddeployment.
 Define technical requirementsanddocumentplansforprojectlifecycle deployment
includingthe schedulingof projectdeliverables,budgetsandtimelines.

2.  Directall technical deploymentsandjobschedulingwithoversightforvendorand
operations management.
 Coordinate bothinternal andexternal projectsensuringthatimplementations are readyas
requiredbyneedbydates/deadlines.
 Analyze,prepare anddocumentoperationalproceduresandtechnical guidelines.
 Plan,developanddeploychange managementinitiativesfortechnical implementation
includingproductivitysoftware,systems,technical applicationandhardware release inthe
cellularnetwork.
 Define newprocessesfortrackingbyutilizingSharePointreducingemail requiredto
communicate updates.
 Coordinate activities,schedule withappropriate parties,provide regularupdatesand
communication usingpropertoolsforlocal andinternational stakeholders.
 Coordinate andconductsprojectmeetingstoensure the appropriateactionplansare in
place to minimize the riskof delaysandprovideinputsintostrategiestoreduce company
costs while maintainingcompany’squalitystandards.
TECHNICAL PROJECT MANAGER(Contractor) APRIL 2010 – JANUARY2011
AT&T MobilityWestRegion– NorCal
Job Description
 ProjectTimelineplanning,prioritizingandexecutingthe RNC/ NodeBrehomesand
rebalancesinMarketsof the WestRegion.
 Managing frequentchangestothe scope andprioritiesdue tothe dynamicstructure of the
cellularnetworkevaluatingthe impacttothe projecttimelinesandcommunicatingtoall
involvedparties.
 ProjectExecution coordinationof activities,schedule withappropriate parties,provide
regularupdatesandcommunicationusingpropertoolsforinternal andexternal
stakeholders,andmanage changesinscope.
 Developingprojectdocumentation,creatingbestpracticesforthe Westregionidentifying
projectgoals and tasks
 Coordinate the teamtoensure the appropriate actionplansare inplace to minimize the risk
of delaysandextracostswhile maintainingcompany’squalitystandards.
 Knowledgeof organizational structure toensure properprojectteamrepresentation
 Coordinateswithmultiple teamsdomesticandinternational stakeholders thatare involved
inthe project.
TELECOM ENGINEER DEC 2009 – APRIL 2010
Project: Team Lead Quality Audit Site Survey for Ericsson Third Carrier to AT&T
TELECOM ENGINEER May 2009 - November2009
Project: Switching Maintenance and EngineeringforTmobile Wireless.
 TelephonyEngineerwill be responsibleforthe day-to-dayoperations,implementation,
administration,configuration,problemresolutionand/ortechnical supportfor
telephony/voice/software.

3.  Scope includesof workalsoinvolve consultingwithclients,hardware/software vendors,and
varioustelephony/voice groups.Responsibilitywill include respondingtotechnical
hardware and software designquestionsandtechniquesinsupportof the telephony.
 Engineerassigntooversee routinehardware/software audits,ensure adherence to
companysecurity/compliancepolicies,andmaintaintelephonyapplicationand/or
hardware/softwareconfigurationdocumentation.Workingexperience withnetwork
topologiessuchas:ISDN,Frame Relay,T1, T3, DS3, ATM, OC-N,SONET
TECHNICAL ENGINEERING : June 2000 – May 2009
Amatel Inc.
5055 Wilshire Blvd.,Suite 740, Los Angeles,CA90036
Project:SwitchingOperation & Maintenance for AT&T and Tmobile Wireless
 ProvidedOperationsandMaintenance servicesforTmobile Wireless
 . Dutiesincludedthe following:
o Performedroutine maintenance proceduresfor AXE810 Switches(GMSC,MSC’s&BSC’s)
locatedwithinthe same facility.
o Initiatedlifeline procedurestotestswitchSystemBackupfromexternal storage.
o 2G Cell site reconfiguration,re-hominganddeletion.
o Performedmonthlysystembackupandlifeline forthe switch.
o T1, DS3, OC12 testingandacceptance to transmissionlevel uptoprovisioning.
o Initiated1stlevel troubleshootingonswitchingfaults,software andhardware.
o Trouble ticketgenerationtoperformfaultisolationandcorrectionfromswitchtoT1
level inthe eventof cell site outage.
 - Work OrderimplementationandtestingforNew andAugmenttrunkswithin the own
networkandotherTelcocompanies.
o Basic TroubleshootingEricssonRNCUMTS switchandNode B UMTS BTS eqpmt.
o Trunk turnup and testingIMT and TelcoInterconnectsthruAlcatel MGW.
Project:Operation& Maintenance RBS for CingularWireless
 ProvidedOperationsandMaintenance forBTSEquipmentsmostlyEricsson2000 familyi.e.
RBS2102, 2106, 2206 pico cells..
 Initiate faultisolationandtestinginthe eventof cell site outagesbothBTSandBSC side, either
on the BSC local terminal orremotelyviathe OSS/CITRIXtool.
 IncludesloadingscriptsforRadioexpansionsanddeactivationasperRF engineerstatisticsand
requirements.
 Performsperiodicandannual preventive maintenance onall cell sitesassignedinsidethe zone.
Project:EDGE Project/RBS Tester
Job Functions
 Radiochange out from3 X 2 configurationsto3 X 3 upgrade for GSM cell sites.
 Re configurationof OMTand itsrequirements.

4. Project: Switch Tech Engineerfor CingularWireless.
Job Functions
 ProvidedOperationsandMaintenance servicesforCingularWireless
 . Dutiesincludedthe following:
- Performedroutine maintenance proceduresfor AXE501 Switches(GMSC,MSC’s&BSC’s)
locatedwithinthe same facility.
- Initiatedlifeline procedurestotestswitchSystemBackupfromexternal storage.
- Assistedincell site re-hominganddeletion.
- Performedmonthlysystembackupandlifeline forthe switch.
- T1 activation,testingandacceptance totransmissionlevel andupto verificationonthe
NewBridge Facilities.
- Initiated1stlevel troubleshootingonswitchingfaults,software andhardware.
- Trouble ticketgenerationtoperformfaultisolationandcorrectionfromswitchtoT1
level inthe eventof cell site outage.
 - Work OrderimplementationandtestingforNew andAugmenttrunkswithin the own
networkandotherTelcocompanies.
Project: Switch TestEngineerfor EXi Parsons TelecomLLC
Job Functions
 CommissioningandTestingof newlyinstalledEricssonAXE10(BYB501) hardware frompowerup
to RFA
 TroubleshootingfaultsbasedonidentifiedpunchlistitemsafterRFA
 TestedandCommissioned4BSC’sand 2 MSC’s
 PerformedPCUupgrade andExpansion
o DTI expansionforAXE501 and 202 hardware’s.
Project: Operationand Maintenance EngineerforEricsson Inc.
Job Functions
 ProvidedOperationsandMaintenance servicesforEricsson’sclientAT&Twireless.
Dutiesincludedthe following:
 Performedroutine maintenance proceduresfor3AXE 10 Switches(MSC’s) located
withinthe same facility.
 Initiatedlifeline procedurestotestswitchSystemBackupfromexternal storage.
 Assistedincell site re-hominganddeletion.
 Performedmonthlysystembackupandlifeline forthe switch.
 T1 activation,testingandacceptance totransmission level.
 Initiated1stlevel troubleshootingonswitchingfaults,software andhardware.

5.  Trouble ticketgenerationtoperformfaultisolationandcorrectionfromswitchtoT1
level inthe eventof cell site outage.
TRAININGSATTENDED :
Agile Scrum Bootcamp/Project Manage Management- September2015 AT&T Wireless
ATO Transformation Series - September2015 AT&T Wireless
Online API Boot Camp – October 2015 AT&T Wireless
Big Data & Basic Hadoops Overviewand Architecture – September2015 AT&T Wireless
Finance Essentials- January 2015 AT&T Wireless
ATM and TCP/IP in UMTS - January 2008 Tmobile Wireless
LTE Overview– September2015 AT&T Wireless
EDUCATIONAL BACKGROUND:
ELECTRONICS AND COMMUNICATIONSENGINEERING
Central College ofthe Philippines,
REFERENCE:
Tom Coztanzo – Operationand Maintenance Manager
Tmobile Wireless
(805) 3047046
AlmerSantiago – Operation and Maintenance Manager (RBS)
Tmobile Wireless
(805) 5749225
Andre Mccoy Professional Technical ProjectManagement
AT&T Wireless
Contact number : (510) 918-9911
AlbertAscarate Area Manager
AT&T Wireless
Contact Number: (480) 492-2863

6. Harika Kayi Level 4 DesignEngineerAT&T Wireless
Contact Number : (714) 326-7526