1. Christopher S. Ancona
6672 Palamino Circle
Yorba Linda CA 92886
(909) 717­0892 or christopherancona@gmail.com
SUMMARY
Knowledgeable service advisor and salesman with excellent managerial skills. Provides
exceptional customer service.
QUALIFICATIONS
● Almost 20 years experience in automotive repair industry and 5 years experience in
automotive sales
● Adaptable to all computer programming systems, including All­Data and Mitchell
On­Demand
● Fast­learner and team player
EXPERIENC​E
Raceway Ford: July 2015 to present
• Positions: Internet sales,
• Responsibilities: Sales, delivery, demo, negotiations, vehicle locating, price quoting, due
bill follow up, sales follow up, selling backend products, initial lead follow up, csi follow up
Sunrise Ford: April 2015 to July 2015
• Positions: Internet sales,
• Responsibilities: Sales, delivery, demo, negotiations, vehicle locating, price quoting, due
bill follow up, sales follow up, selling backend products, initial lead follow up, csi follow up
Chino Hills Ford: Oct. 2011 to Feb. 2015
• Positions: Front line retail sales, Internet sales, Fleet sales, Internet Director.
• Responsibilities: Sales, delivery, demo, negotiations, vehicle locating, calling commercial
truck body builders, price quoting, due bill follow up, sales follow up, selling backend products,
initial lead follow, csi follow up.
Huntington Beach Ford: Aug. 2011 to Oct. 2011
• Position: Front line retail sales.
• Responsibilities: Sales, demo, complete delivery of vehicle, follow up.
Big O Tire and Service, Corona: Aug. 2010 to Nov. 2010
● Position: Service advisor
● Responsibilities: Sales, closing paperwork, bank deposit, customer service and

2. payments, ordering parts, receiving tires and parts for inventory
Ramona Tire and Service Firestone, Ontario: Aug. 2007 to Oct. 2008
● Position: Service advisor, promoted to Assistant
● Responsibilities: Sales, ordering parts, closing paperwork, opening and fully running
store on weekly basis, making sure customers vehicles were completed correctly and on
time.
Certified Tire and Service Goodyear, Indiana Avenue/Trautwein Blvd., Riverside: April 2005 to
June 2007
● Position: Service advisor (Indiana store), promoted to Tire Manager (transferred to
Trautwein store), promoted to Assistant Manager (transferred back to Indiana store)
● Responsibilities: Sales, ordering parts, inventory, tire adjustments, managing employee
schedules, making sure customers vehicles were completed correctly and on time, total
operation of the shop on weekly basis.
Scher Tire and Service Goodyear Downtown Riverside: Feb. 2003 to Feb. 2005
● Position: Assistant Manager
● Responsibilities: Sales, closing paperwork, opening and fully running store on weekly
basis, making sure customers vehicles were completed correctly and on time, ordering
parts, sales
Econo Lube La Habra, Glendora: Jan. 2002 to Aug. 2002
● Position: Manager
● Responsibilities: Sales, Taking care of customer complaints, ordering parts, making sure
vehicles were completed on time, opening and closing shop.
Select Temporary Service July 2001 to Jan. 2002
● Temporary warehouse positions
Purrfect Auto Service LA, Cypress, Upland, Lake Forest: March 1997 to June 2001
● Position: Lube Tech, Mechanic, Assistant Manager
● Responsibilities: Oil Changes, Brakes, Fluid Services, Tune­ups, Sales, Closing
paperwork, Customer Service, Finalizing work orders