Chitra Kumar has over 17 years of experience in project management, software development, and analysis roles in the IT industry. She has managed both development and maintenance projects in domains such as payments, telecom, and finance. Kumar is a certified Project Management Professional (PMP) and has experience with agile methodologies including Scrum and managing projects using tools like MS Project and Rally. Her most recent roles include Technical Project Manager at PayPal India and Delivery Project Manager for Commonwealth Bank of Australia.

1. To channel my professional experience towards achievement of vision and values of the
company, while allowing myself to grow professionally and personally
More than 17 years of experience in the IT industry (project management, execution,
analysis, design and development of applications using Visual Basic 6.0, SQL Server
2000, ASP, Oracle 8 and Object Oriented Technologies like Microsoft.Net using ASP.Net,
VB.Net, C#).
Worked offsite on a number of diversified medium and large scale software
development projects in various capacities like Project Manager, Project Leader, Module
Leader, Team Leader, and Programmer Analyst
Experience in the Internet Payment Gateway, Telecom and finance (banking and
insurance) domains
Experience in product and service based companies managing multiple modules /
project streams
Well versed in managing projects using Agile methodology – with scrum master and
Agile Program Manager experience
Well versed in tools like MS Project and Rally
Certified Project Management Professional (PMP)
Holding valid B1 Visa
Have experience managing large scale and long running projects – both development
and maintenance
Professionally qualified to work on the management teams of the hospitality industry
Client – PayPal India (Aug 2013 – Feb 2015)
I managed projects for the program Voice of Customer – to be more precise, the work
done from the Chennai facility for this program.
Key Responsibilities:
• Guiding the teams towards Agile transformation.
• Facilitation of cross functional requirements for teams
• Ensure scrum ceremonies are conducted in a timely manner
• Interact with the Product Owner on scope and delivery timelines
• Provide reports to upper management at regular intervals
CHITRA
KUMAROBJECTIVE
PROFESSIONAL
SUMMARY
EMPLOYMENT HISTORY
NESS TECHNOLOGIES

2. CHITRA
KUMAR
• Participate in Leadership Checkins on a regular basis
• Conduct Scrum of Scrums (when required)
• Played role of Scrum Master for one team
Technical Project Manager
I manage projects for Unified Notifications Platform, prior to which I worked on the
Consumer Experience 2 program.
Key Responsibilities:
• Defining project schedules and resource requirements based on planning,
deliverables, schedules, and tasks.
• Facilitation, coordination and project management of cross functional team
tasks and activities.
• Interpretation of validated scope and translation to resource requirements and
activities.
• Facilitating scope validation meetings.
• Working with functional managers to book required resources to project teams.
• Working with cross-functional teams including qa, engineering, user experience
and the like to ensure project task accuracy and drive resolution of issues and
constraints. Evolving project management processes and tools to increase
efficiencies of project management as a whole.
• Communicating planning and schedule status, issues and risks in a timely
manner. Identifying and resolving problems, planning issues, and project
changes. Escalation of unresolved issues requiring senior management
attention.
• Leading project teams and projects to overall success.
Projects are executed under the Agile methodology. My roles include both Scrum
Master and Project Manager.
Scrum Master: Conduct scrum meetings like release planning, backlog grooming, pre-
planning, planning, daily stand-ups, sprint level demos and retrospection as part of my
duties as a Scrum Master
PAYPAL INDIA (VIA
BUXTON CONSULTING)
SEPT 2011- DEC 2012

3. CHITRA
KUMAR
ACCOUNT – COMMONWEALTH BANK OF AUSTRALIA. (Aug 2009 - Aug 2011) (Delivery
Project Manager)
Description
CBA is leading bank in Australia and has multiple business units. CommInsure,
which is the Insurance segment of CBA, is the customer for the CoreWealth
Management Segment. The bank provides General and Life Insurance to
Australian customers and has multiple applications to handle these. The offshore
team provides support for over 40 applications in different technologies. The
project operates on 80-20 model with more of offshore operations. The project is
into steady-state since Aug’08 and IBM is leveraging its capabilities to take up
more value-added tasks fitting in the SDLC.
Responsibility – Delivery Project Manager
Provide financial metrics to customer
Work closely with the client to bring more business opportunities to IBM
Recommend best practices to client in order to enhance the efficiency of
operations
Focal point between client and IBM
Manage SLAs
As Delivery Project manager, my role included ensuring quality and timely
deliveries (fitting within the contractual terms and conditions) and also
conforming to IBM's and customer's quality requirements.
• Prepare periodic status reports
• Analyze and introduce process improvements
• Identify non-value added tasks and help the team in automating all / some
of them
• Improve team productivity in line with the client’s plans
• Ensure End-To-End deliverables meet the required quality levels
• Manage and resolve delivery issues
• Ensure all required financials and quality objectives are achieved as per
target
• Ensure submission of organization metrics on time
• Manage utilization of team
IBM INDIA
PROJECT MANAGER
MAY 2008-AUG 2011

4. CHITRA
KUMAR
SWATHI SOFT
SOLUTIONS
AUG 2004-APR 2008
PREVIOUS EMPLOYERS
EDUCATIONAL
QUALIFICATIONS
CHITRA
KUMAR
ACCOUNT – AT&T – Project Manager with delivery responsibilities
(May 2008 - Jul 2009)
My job involved interfacing with the US IBM PM community and with other AT&T
PMs. On the development side, I interface with the development teams' Application
PMs. The following is a broad enumeration of my responsibilities:
• Produce project level documents.
• Interact with the Test Manager
• Plan and facilitate project status meetings
• Track and provide status on project deliverables to AT&T
• Track cost by working on estimates to actuals
• Track and facilitate resolution of issues and risks
• Facilitate change control process
• Schedule and perform SQ Gate Criteria Checks and SQ Gate certifications
• Track Project Dependencies and develop DMA if applicable
• Ensure CMM level processes are followed
I headed the Microsoft Technologies division of the company
SemanticSpace Technologies, Hyderabad
October 2003 - April 2004
SRA Systems Limited, Chennai
Nov 1997 - July 2001
Certified PMP
Master of Science (Information Technology) from Bharathidasan University, Trichy
(2001-2003) (correspondence)
One year Post Graduate Diploma in Computer Science from BDPS, Secunderabad.
(1993)
Bachelor of Commerce from Madurai Kamaraj University, Madurai. (1984 – 1987)
(correspondence)
Diploma in Hotel Management and Catering Technology, IHMCTAN, Chennai (1981-
1984) (three years full time course)
Undergone training in dotNet technologies from Software Solutions Integrated (SSI)
Limited, Chennai.

5. s
TRAINING In-company:
Rational RequisitePro
Rational Portfolio Management
MS Project
Risk Management tool (GS Risk)
Project management tools internal to IBM / client
Clarity
Rally
Skill enhancement:
PM10G
PM11G
International Data Management (1986 – 1988)
The Taj Group of Hotels (The Taj Coromandel Hotel, Chennai) (1984-1986)
Reading, tailoring, badminton, cooking, old Hindi music!
Nationality : Indian
Marital status : Married
Date of birth : 18 April 1963
Current address : 12/2, Vasavi Flats,
Sarojini Street, T. Nagar
Chennai 600017.
Phone number : +9198418 22420
Email id ckumar2918@yahoo.com
EXPERIENCE OUTSIDE
THE IT FIELD
PASSIONS
PERSONAL DETAILS
CHITRA
KUMAR

6. s
TRAINING In-company:
Rational RequisitePro
Rational Portfolio Management
MS Project
Risk Management tool (GS Risk)
Project management tools internal to IBM / client
Clarity
Rally
Skill enhancement:
PM10G
PM11G
International Data Management (1986 – 1988)
The Taj Group of Hotels (The Taj Coromandel Hotel, Chennai) (1984-1986)
Reading, tailoring, badminton, cooking, old Hindi music!
Nationality : Indian
Marital status : Married
Date of birth : 18 April 1963
Current address : 12/2, Vasavi Flats,
Sarojini Street, T. Nagar
Chennai 600017.
Phone number : +9198418 22420
Email id ckumar2918@yahoo.com
EXPERIENCE OUTSIDE
THE IT FIELD
PASSIONS
PERSONAL DETAILS
CHITRA
KUMAR