Ramanuja Iyengar has over 20 years of experience in the IT industry with roles including project manager, program manager, senior delivery manager, and people manager. He has extensive experience managing teams of 20+ professionals and projects in telecommunications, banking, and other industries. Currently he is a senior delivery manager at IBM India Private Limited where he oversees a team of 200 resources supporting IBM's account with AT&T.

1. Ramanuja Iyengar
Email id: Ramanuja_i_2000@yahoo.com Mobile: 99001 05046
EXPERIENCE
♦ Over 20+ years of IT industry experience with 6 years onshore, encompassing a wide
range of skill set, roles and industry verticals.
♦ Experience in leading and managing large teams. Handled multiple roles –Sr. Manager,
Project, Program and People Manager, Liaison Manager, Requirements Manager,
Requirements Analyst, Designer, Team Lead, Developer.
♦ Extensive experience with analysis, design, development, customizations and
implementation of software applications.
♦ Managed and executed software projects for Telecommunication, Financial, Banking and
Life and Pension domains; Extensive experience with managing IT projects in the
Telecom domain.
♦ In depth experience with diverse technologies and platforms like Windows,
PowerBuilder, Oracle, Sybase and open systems.
Professional Experience
April 2007 – Till date - Advisory Project
Manager
IBM India Private Limited, India
Roles: People Manager, Program Manager, Sr. Delivery Manager
Project Experience
Client: AT&T and Sprint Nextel
Location: Bangalore, India
Duration: April -2007 – Till date
Team Size: 20+ onshore / 180+ offshore
Current Role: Sr. Delivery Manager
Project Description
AT&T is a leading Telecom provider in the US with operations all over the world. IBM is involved in
host of business applications related to this ranging from application development & maintenance,
desktop maintenance and production support. Currently AT&T is the biggest account in IBM with
total India resource strength of more than 3500.
My role in in this a/c is Senior Delivery Manager for Network Inventory applications which has
activities such as Transition, Maintenance, Enhancement and production support. My role here is to
co-ordinate with the delivery managers and Geo partners to complete the agreed delivery process
for projects as per directed releases. Had supported and managed multiple projects/teams.
Responsible for costing, budgeting, project estimates, resource management, across different
projects.
Professional Profile 1

2.  Managed a team of 200+ resources split across India and US supporting IBM account executive
(AE) and US DPEs. Achieved the revenue target of 10M USD.
 Achieved customer satisfaction score of 9.0 on a scale on 10.
 Weekly discussion with Account exec on customer’s strategic direction on business goals to achieve,
objectives, business drivers, project pipeline and revenue.
 Identified Risks, Constraints and Issues for Projects, Programs and cross functional tasks and provided
suitable and viable mitigation plans / solutions.
 Manage escalations from AT&T IT project managers and IBM Exec.
 Planned and executed a pipeline process Improvement plan which reduces WO turn-around time which
help in IBM delivery to higher level service and meet customer expectations
 Manage the pipeline demand and ensure delivery readiness to meet incoming demand
 Manage diverse IBM teams –IBM Landed staff and IBM Offshore both development and management team,
IBM Finance team and IBM PO team.
 Manage the new change requests (PCRs) with a delicate balance on price to client and IBM profitability
 Identified Risks, Constraints and Issues for Projects, Programs and cross functional tasks and provided
suitable and viable mitigation plans / solutions.
 Account level performance monitoring through rolling up data from different BUs to account level and
reporting to the Account Exec and Geo Heads.
 Cost reduction and staffing sustainability through Graduate Hire (GH) program.
March 2004 – March 2007 Perot Systems, India
Role: Project Manager
Client(s): Liberata (UK), Tendering District Council (UK), Cendent Mortgage (US)
Location: Bangalore, India
Duration: March -2004 – March 2007
Flexi Health Benefit System is a web application to provide various customized benefits from various
providers. This allows employees to select benefits according to their needs. The employee benefits
are administered by Gissings, UK.
The TDC SafetyNET program supports a child-centered approach to local preventative strategies,
ensuring early identification of need and timely interventions to meet children and young people’s
needs. ‘SafetyNET’ support this, which enables sharing of information between agencies that provide
support to children, young people and their families. The aim is that children are prevented from
‘falling through the net’ of service provision and support needs are met as early as possible to
prevent escalation of vulnerability.
As a Project Manager, I was responsible for interfacing with the client and offshore teams to
provide support of applications, staffing resources and gaining new business across multiple
application areas for a team of about 80 resources split across multiple geographies (US, India and
UK). Responsible for managing application development, testing and production support onshore
and offshore teams.
 Responsible for leading a project team in delivering solution to our customer.
 Handled 3 critical projects end-to-end and responsibilities managed included contract estimation, project
forecasting, regular status updates to all stake holders, working with users and offshore team, complete
software development cycle (design, development, testing, implementation and production support).
 As a Project Manager responsible for monitoring and controlling the project’s scope, cost and schedule
from IT perspective, manage risks and issues, verify that the project conformed to the standards and
reporting status to both the A/c exec and customer management, maintain Responsibility Assignment
Matrix (RAM), conduct IT team status meeting.
Professional Profile 2

3.  Responsible for effective communication between the project team and the customer. Provide day to day
direction, work allocation to the project team and regular project status to the customer and the team.
 Responsible for project plans, adhered to project milestones, monitored project progress, management
reporting, resource management, coordinated offshore development activities
May 1998 – Feb 2004 Onshore - US Experience
Close to 6 years of on-shore experience encompassing a wide range roles and organizations.
Experienced as Developer, Sr. Developer, Analyst programmer, Onsite Coordinator
June 2003 – Feb 2004 - Software People., USA.
Client : Capitol One, Richmond, Virginia
Mar 2003 to June 2003 – ACE Technologies, USA
Client : Bank of America, Charlotte, USA.
March 2002 – Feb 2003 - Koni Ameri-tech services., USA
Client : Advance America, Spartanberg, SC.
Dec 2000 – Feb 2002 - Indotronix international corp., USA.
Client : Lucent Technologies, Atlanta, GA
Sep 1999 – Nov 2000 – BraVura Technologies (Formerly Fitech Systems, Greensboro, USA)
Client : FlagStar Bank, Detroit
May 1998 to Sep 1999 - mascon Inc., USA.
Client : Fitech Systems, Greensborough, NC.
April 1996 – April 1998 DataCons Pvt Ltd..Bangalore
Role(s): Programmer, Analyst programmer, System Analyst
Client: UTI
Location: Mumbai, Bangalore, India
Duration: April 1996 – April 1998
Professional Profile 3