Shivangi Singh Chouhan has over 2 years of experience as a Systems Engineer providing level 2 and 3 support. She has expertise in UNIX, databases like Teradata, DB2 and Sybase, and tools like Autosys and Teradata Viewpoint. Currently she is working with Morgan Stanley on their Management Reporting and Controllers Metrics projects, where she resolves issues, enhances processes, and coordinates with development teams. She has received awards for her performance and issue resolutions.

1. CURRICULUM VITAE
SHIVANGI SINGH CHOUHAN
E- Mail:
shivangi.singhchouhan@gmail.com
Mobile: +91-7030896040
Profile Summary:
• 2.3 years of experience as a Small Change/DevOps Engineer and L2 Analyst.
• Sound knowledge of UNIX, Autosys and SQL.
• Good exposure to ETL concepts, Teradata, Sybase and DB2.
• Sound knowledge of handling Teradata Viewpoint- Performance Issues.
• Strong knowledge of fixing critical Autosys & ETL Job failures (Code Related) and Database related
performance issues.
• Strong knowledge of handling Production issues with the help of different tools and utilities like Teradata
View Point and ticketing tool like Service Now etc.
• Strong knowledge of Incident Management and Problem Management.
• Strong Analytical and Problem solving skills. Strong understanding of criticality of production issues and
able to prioritize Production issues as per the criticality.
• Able to work under tight schedules and have good experience in handling Critical Issues and resolve issues
as per agreed SLA’s.
• Worked on Code fixes and enhancements of pre-existing issues in production system.
• Experience in documenting Production issues and Resolutions for each issue based on the instructions
obtained from Development teams.
• Enhanced a self-help portal for the team, which enables them to troubleshoot problems and carry out
investigations before reaching out to next level or Developers. This helped in quicker resolution and
resulted in reduced escalations
Expertise and Skill set:
Operating Systems: UNIX and Windows
Database: Teradata, DB2, Sybase
Languages: Job Information Language (JIL), SQL.
Tools and Utilities: Autosys, Teradata SQL Assistant, Teradata View Point, Informatica Workflow Monitor,
Putty, Rapid SQL, DB Artisan, Ticketing tools like Service now Incident Management tools like Service
Now, iAlert and iAnnounce.

2. Teradata Specific: Sound knowledge of Teradata Utilities like BTEQ, MLOAD, FastLoad etc.
Career Highlights and Accomplishments:
• Received “On The Spot Award” once for outstanding performance - resolving critical user issues for Wise
and batch issue for manrep.
• Received appreciations from Senior Client managers for my performance in MANREP and WISE FWP Team.
Employment Summary:
Employer: Tata Consultancy Services
Working from: March 2014
Designation: Systems Engineer
Experience Profile and Project details:
• Client: Morgan Stanley, A US investment bank. Duration: Dec 2014 – Till Now
Domain: Banking and Financial Services
Production Support Executive (Level 2):
Project: FWP WISE Operations. (Duration: Dec 2014 – June 2015)
WISE (Warehouse and Integration Services for the Enterprise) is a global financial data warehousing and reporting
solutions for Morgan Stanley controllers. WISE extracts and consolidates data among several other systems for
analysis and reporting within the firm. Data is loaded from upstream systems via ETL (Extraction, Transformation,
and Loading) processes and also fed into downstream systems.
Role Highlights:
Providing Level 3 Operations & Application/Batch Support and Enhancement & Maintenance services for
Warehouse and Integration Services for the Enterprise in PROD and BCP

3. Activities include:
• Investigating complex Data Quality issues reported by Financial Controllers when they do reporting and
escalate to the upstream data providers in case of data issues.
• Monitoring the performance of various Client specific Applications that are used by Business users for
reporting.
• Worked on fixing PPI’s and spool related issues in the existing Production Tables.
• Fixing bugs in Production code and redeployment of code back to production.
• Tracking and providing access to various users based on their roles and responsibilities.
• Investigating the servers, hosts and their system performance.
• Investigating and troubleshooting ETL and Autosys job failures.
• Maintaining, configuring and enhancement of Autosys jobs.
• Working on Automation and Enhancement of different processes that has to be done recursively.
• Working closely with Development and testing teams to understand the status of project and help them in
scheduling ETL and Autosys jobs.
Production Support Executive (Level 3):
Project: Management Reporting and Controllers Metrics. (Duration: July 2015 – till now)
Management Reporting provides Financial Controllers (an accounting/audit expert in a business who oversees
accounting and the implementation and monitoring of internal controls) a self-service Management Reporting
suite, covering Cost Attribution, Funding and Controller Metrics data.
Controllers Metrics is all about measuring the operational risk that is inherent in the financial control processes.
(For Example: keeping a track of daily adjustments, etc.)
Management Reporting / Controllers Metrics combines the use of industry-leading reporting tools - Microsoft
Analysis Services for adhoc reporting and dash-boarding. Reporting tool enhances client-side Excel functionality
with addins for mass generation of reports from a single template (Batch Reporter).
Role Highlights:
Providing Level 3 Operations & Application/Batch Support and Enhancement & Maintenance services for
Management Reporting services in PROD and BCP

4. Activities include:
• Investigating complex Data Quality issues reported by Financial Controllers.
• Coordinating with Developers to improve the batch performance.
• Troubleshooting performance issues and fine-tuning queries and stored procedures.
• Tracking and providing access to various users based on their roles and responsibilities.
• Investigating and troubleshooting ETL and Autosys job failures.
• Maintaining, configuring and enhancement of Autosys jobs.
Educational Details:
Bachelor of Engineering (Computer Science and Engineering Branch) from Bansal Institute Of Science And
Technology (BIST), Bhopal.
Standard School/College University/Board Score Year of passing
10th
SCHSEMS, Tikamgarh M.P Board 80.80 2007
12th
SCHSEMS, Tikamgarh M.P Board 74.80 2009
B.E. BIST, Bhopal RGPV 74.13 2013
Personal Details:
Name : Shivangi singh chouhan
Date of Birth : 25-11-1991
Father’s Name : Mr. Pradeep Singh
Gender : Female
Marital Status : Single
Languages : English, Hindi
Nationality : Indian
Hobbies : Realistic Sketching, Painting, Travelling

5. Declaration:
I hereby declare that the above-furnished information is true and correct to the best of my knowledge.
Place: Pune
Date: (Shivangi Singh )

6. Declaration:
I hereby declare that the above-furnished information is true and correct to the best of my knowledge.
Place: Pune
Date: (Shivangi Singh )