"HIT Leader 3.0 Cornerstone: Developing Talent and Effective Teams" Building, managing and retaining highly skilled, knowledgeable and effective staff and teams will be a cornerstone of success for any future HIT Leader. Strong management skills are critical for all HIT Leaders in developing and maintaining a creative, engaging and highly productive work environment. Attendees of this session will explore approaches in developing an attractive work environment, building cohesive teams, providing staff advancement and enrichment opportunities and building a pool of highly talented staff. Learning Objectives: Identify approaches developing and maintaining highly effective and skilled staff. Discuss strategies for developing a culture that attracts highly skilled talent and drives staff recruitment. Explore approaches for development of a collaborative work environment that fosters a strong change management culture in dynamic times. Moderator: Gabe Perna, Senior Editor, Healthcare Informatics

1. A CHIME Leadership Education and Development Forum in collaboration with iHT2
HIT Leader 3.0 Cornerstone
________
Developing Talent and Effective Teams
Angela Duncan Diop, ND, CHCIO, VP of Information Systems, Unity Health Care
Richard Ong, MBA, FACHE, CHCIO, VP C& CIO, Saint Vincent Health System
#LEAD15

2. Unity Health Care: 30 Years of Healing
Federally Qualified
Health Center
Over 100,000 patients
in Washington, DC
29 sites; health
centers, homeless
service sites, school
based health centers,
correctional sites, and
a mobile site Promoting healthier communities through
compassion and comprehensive health and human
services, regardless of ability to pay.
2

3. Our Patients
• 107,000 racially and ethnically diverse
patients
• 39 languages
• Health disparities, high rates of chronic
disease and obesity and poor health
outcomes
• Significant homeless population
• Great need for accessible and comprehensive
primary care services
3

4. Finding Our Team
 Promote from within
 In line with our
mission
 New career
opportunities for staff
 Enhances career
ladders
 Incredible pool of
people committed to
the mission

5. • HIMS and Patient
Registration Clerks
• PM/EMR Analyst and
Trainers
• Billing Specialists • PM Analyst and
Trainers
• Providers • EMR Analysts,
Trainers, Support Team
• Nurses and other
Clinical Staff
• Discipline Trainers,
Back-up trainers, SMEs
Promoting from Within
Staff Promoted from Within
HIT
Team

6. Team Vision
Developing a better way
to standardize care
and better serve our
patients
2009
Enhancing systems and tools that
promote quality and standardized
care and engage patients and staff
2014

7. 5 Lessons Learned
• Think broadly and creatively about
who is on the team
• Create a vision or purpose
statement for your team
• Create a HIT career ladder
• Have regular developmental
meetings with core team members
• Be intentional about building
leadership skills

8. Q & A
Angela Duncan Diop, ND, CHCIO
adiop@unityhealthcare.org
A CHIME Leadership Education and Development Forum in collaboration with iHT2
@AngelaDiop
@UnityHealthCare

9. •Founded by the Sisters of St. Joseph in 1875
•Vibrant Catholic Identity
•Multiple entities including:
•428-bed tertiary facility in Erie, Pennsylvania
•Acute care and diagnostic hospital (Westfield,
NY)
•A provider-based Surgery Center
•A provider-based Endoscopy Center
Urgent Care facility
•4th largest employer – with nearly 3,000
employees, with an economic impact of $604 million
to the community
•Related Entities
•Rehab Solutions
•Regional Home Health and Hospice
•Regional Cancer Center
• 150 Multi-Specialty Medical Group Physicians
AHN
•8 Hospitals
•250+ Locations
•Approximately 17,000 associates
•2,750 Physicians
•Approximately $2B operation
•Level 1 and 2 Trauma Centers
•Clinical Campus for Drexel and
Temple Universities
•Two Nursing Schools

10. Quality Awardsand Recognition – Saint Vincent Hospital

11. Developing Talent and Effective Teams
Execution
• Hire for SME & Master
Craftsmanship
• Disciplined & Systematic Process of
converting Strategy into Reality
Exhibiting & Coaching
Leadership Traits
• Emotional Intelligence (EI)
• Effective Leadership is a function of
strategy, vision and powerful ideas
• Reducing notions of undermining
and disrespect
• The brain is defined as being open
loop
• Dissonant, distressing, distracting
CHIME Professional Development
• Research the top issues facing CIOs
• Evaluate current offerings
• Recommend effective modalities

12. Developing Talent and Effective Teams
Leadership Behaviors
• Know your people and your
business
• Insist on realism
• Set clear goals and priorities
• Follow through
• Reward the doers
• Expand people’s capabilities
• Know yourself
• Momentum Builders
• Effective Negotiators
The Paradigm of Managerial
Transformation
• Concentrate on maximizing
opportunities, not troubleshooting
problems.
• Focus on right things, and doing
things right
• Know that 90% of results are
sometimes produced by 10% of the
events or people
• Pay more attention to people’s
decisions and/or actions

13. Developing Talent and Effective Teams
Specific Tactics
• Team Formation
• Paired-Programming
• Involve multiple layers and or
interdepartmental personnel in
hiring and SDLC
• Cross-Training
• Using Sprints
• Governance / Steering
• Pre-Mortem & Post-Mortem
Identifying Challenges
• Removing Friction
• Reshaping the container for Liquid
IT
• The Presence of Dark Data
• Innovating beyond your
competition
• Dealing with obstructionist
• Avoiding average and irrelevance

14. Q & A
Richard Ong, MBA, FACHE, CHCIO
rong@svhs.org
A CHIME Leadership Education and Development Forum in collaboration with iHT2
@itexec1