Building a World Class Primary Healthcare Center, Mark Masselli
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Mark Masselli, Community Healthcare Center on building a world class healthcare center. Patients who consider CHC their health care home: 130,000 Health care visits: 450,000 per year
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Building a World Class Primary Healthcare Center, Mark Masselli
- 1. BUILDING A WORLD CLASS PRIMARY HEALTH CARE SYSTEM
- 2. BUILDING A WORLD CLASS PRIMARY HEALTH CARE SYSTEM
- 3. BUILDING A WORLD CLASS PRIMARY HEALTH CARE SYSTEM
- 4. BUILDING A WORLD CLASS PRIMARY HEALTH CARE SYSTEM
- 5. CHC at 635 Main St
- 6. CHC Today
- 7. CHC Today • Patients who consider CHC their health care home: 130,000 • Health care visits: 450,000 per year •Founding Year - 1972 •Primary Care Hubs – 13 •No. of Service Locations - 218 •Licensed /Total SBHC locations – 26/175 •Organization Staff - 600
- 8. CHC Today
- 9. Mantra •Building a World Class Health care system •Committed to serving Special Populations •Focused in on improving patient outcomes and cultivating Healthy Communities.
- 10. Three Foundational Pillars •Clinical Excellence •Research & Development •Training the Next Generation
- 11. Clinical Excellence Care Organized Around Patient Needs •Advanced Access •Expanded Hours/24-hour Coverage •Care Where You Are •Patient Portals •Language Line •Integrated Behavioral Health
- 12. Clinical Excellence Systems for Improvement and Quality •Pods and Huddles •Electronic Health Records •Health Information Exchange •Clinical Dashboards •PCMH and NCQA Level 3
- 13. Pods and Huddles
- 16. Opioid Dashboard
- 17. 17
- 20. A Medical Home and Planned Care Model for Improving Diabetic Retinopathy Screening Using Telemedicine Review of a telemedicine program for diabetic retinopathy screenings in a statewide health center 20 Current Research Projects
- 21. Improving Cancer Screening Among Culturally Diverse Women Qualitative study exploring Hispanic women’s attitudes about colon cancer screenings and mammography 21 Current Research Projects
- 22. Project STEP-ing Out: Sharing Best Practices in Pain Management Between Community Health Center, Inc. and VA Connecticut Healthcare System First-ever collaboration between a FQHC and a VA Health System. Study of the adaptation of the VA Stepped Care Model for Pain Management in a community health center setting. 22 Current Research Projects
- 23. Implementation of an Electronic Consultation Platform for Patients with Limited Access to Specialty Care Study of the implementation of an electronic consultation system that gives underserved patients specialty access 23 Current Research Projects
- 24. Change from the front lines • “If you want to make true and lasting change, ask the people who do the work how to go about it!” • Microsystems include clinicians, support staff, and patients – Front line staff are the content experts – They work at the level closest to the patients – They know their job, it’s challenges and know what would make it better
- 25. CHC QI Model Summary • Clinical Microsystems harness the creativity and expertise of frontline staff to make lasting improvements • CHC QI Department develops and “activates” microsystem teams across the agency • Trained coaches are critical • Harvesting best practices and spreading leads to measurable, agency-wide improvement • Microsystems are a natural conduit for Lean process implementation and spread
- 26. PCP submits electronic referral Consult reviewed electronically by specialist Includes all relevant clinical data from ECW Referral warrants a face to face visit PCP can manage with guidance Appointment is booked with Specialist Note in ECW Pre- referral work-up incomplete Specialist sends recommendations More Information Requested CHC eConsult Schematic
- 27. P R O J E C T E C H O
- 28. 28
- 29. Organizations Replicating the CHC NP Residency Model
- 30. Business Huddles
- 31. 31 What’s Next?
- 32. 32 Contacts Mark Masselli President/CEO ph: 860.347.6971 x3620 email: mark@chc1.com Margaret Flinter, APRN, PhD Senior Vice President/Clinical Director ph: 860.347.6971 x3622 email: margaret@chc1.com Nwando Olayiwola, MD, MPH Chief Medical Officer ph: 860.347.6971 x3728 email: nwando@chc1.com Tim Kearney, PhD Chief Behavioral Health Officer ph: 860.347.6971 x3507 email: kearnetr@chc1.com Daren Anderson, MD Vice President/Chief Quality Officer ph: 860.347.6971 x3740 email: andersd@chc1.com Margaret Drozdowski Maule, DMD, MBA Chief Dental Officer ph: 860.347.6971 x5167 email: drozdom@chc1.com