The document welcomes participants to a meeting in Amsterdam of the New Communication Technologies Advisory Council. It includes an agenda with introductory questions for participants about their work in child helplines and experience with new technologies. The agenda also covers topics like how new media can be used in service delivery and organizational development, and aligning with CHI's strategic objectives around access to child helplines. Participants are asked to envision the future of child helplines and new technologies.

1. WELCOME TO
AMSTERDAM

4. New Communication Technologies
Advisory Council

5. Introductions

6. 1. Why are you interested in participating in the New Technologies Advisory Council?
2. If you are working with a child helpline, please share with the group some information
about your service, your role and expertise. What makes the organisation that you
represent “special”?
3. If you are not working for a child helpline, please share with the group some
information about your job, company and your working experience and expertise. What
makes the company you are working for “special”?
4. In relation to new technologies what are you an expert on?
What are your strengths in this regard and what can you bring to this group?
5. Thinking of child helplines and new technologies, what companies, organisations or
networks do you think could be interesting partners for CHI?
6. Please bring an object that describes who you are and be ready to explain what it is
and why it is linked to you.

8. 1. Child Helpline International
2. Why dealing with New Media
3. New Media in service delivery
4. New Media in organisational development
5. CHI Strategic Objective 2

9. 1. Child Helpline International
2. Why dealing with New Media
3. New Media in service delivery
4. New Media in organisational development
5. CHI Strategic Objective 2

10. Quiz
How long did it take for the following
media to reach 50 million users?

16. Why dealing with new tech?

17. Where to start?

18. Stay up-to-date…

19. …and cool

20. …and be able to communicate
with them

21. We have to involve them!

22. 1. Child Helpline International
2. Why dealing with New Media
3. New Media in service delivery
4. New Media in organisational development
5. CHI Strategic Objective 2

23. Email

24. Join the debate!

25. Thematic content

26. VoIP

27. Virtual Environments

28. Apps

29. Web Self Services

30. Chat

31. Games

32. CHI Social Networking

33. 1. Child Helpline International
2. Why dealing with New Media
3. New Media in service delivery
4. New Media in organisational development
5. CHI Strategic Objective 2

34. Organisational Operations

35. Awareness Raising and Marketing

36. Advocacy and Lobby

37. Fundraising and
Resource Mobilisation

40. Make It Simple And Transparent

41. Twitter Updates

44. Friendraising

45. New vs. Traditional

46. 1. Child Helpline International
2. Why dealing with New Media
3. New Media in service delivery
4. New Media in organisational development
5. CHI Strategic Objective 2

47. CHI Strategic Goal 2
Work with the
telecommunications sector
to ensure that children
can access child helplines

48. What we focus on so far
Toll-free status New Services
Free of cost for
child helplines
Regional Online Safety
Harmonisation
Organisational
Development

49. What we invite you to do

50. Review how your own
communication tools
and habits have
changed in the past Picture children
years communicating in 5 to
10 years from now
Picture your With this in mind, think
child helpline in 5 -10 about how a network
years from now like Child Helpline
International can best
meet your needs

51. Child Protection Systems
Services provided by government
Non-governmental services
Police, Emergency services
Psychologists, Psychiatrists, Pediatricians
Online support services
Anti-bullying helplines
Helplines for runaway children
Helplines for sexually abused children
Helplines for internet safety
Anti-trafficking helplines
…….

52. Main entry gate to
child protection system
Helplines for runaway children
Helplines for
sexually abused
Helplines for children
suicide prevention
Helplines on
eating disorders
Helplines on
substance abuse Anti-bullying
helplines
Helplines for
disabled children Government services
Psychologists, Police, Emergency
Psychiatrists, services
Pediatricians