1. How child helpline services utilise new media and technologies to connect with the young

2. Introduction

3. Tampere, September 2011 1. Child Helpline International 2. We dealing with New Media 3. New Media in service delivery 4. New Media in organisational development

4. Child Protection Systems Non-governmental services Police, Emergency services Psychologists, Psychiatrists, Pediatricians Services provided by government Online support services Anti-bullying helplines Helplines for runaway children Helplines for sexually abused children Helplines for internet safety Anti-trafficking helplines …… .

5. Main entry gate to child protection system Helplines on eating disorders Helplines for suicide prevention Helplines for sexually abused children Helplines for runaway children Helplines on substance abuse Anti-bullying helplines Government services Helplines for disabled children Police, Emergency services Psychologists, Psychiatrists, Pediatricians

6. Where we come from and what we do

8. 2011 152 MEMBERS 167 COUNTRIES 40 POTENTIALS

9. Europe 38 FULL MEMBERS 18 POTENTIAL MEMBERS 6 ASSOCIATE MEMBERS 44 COUNTRIES

10. Child Helpline International – Europe 116 111

11. The global movement of child helplines

13. Contacts to child helplines 15 million contacts

14. Tampere, September 2011 1. Child Helpline International 2. We dealing with New Media 3. New Media in service delivery 4. New Media in organisational development

15. How long did it take for the following media to reach 50 million users? Quiz

21. Why dealing with new tech?

22. Where to start?

23. Stay up-to-date…

24. … and cool

25. … and be able to communicate with them

26. Not to miss the train

28. We have to involve them!

29. Tampere, September 2011 1. Child Helpline International 2. We dealing with New Media 3. New Media in service delivery 4. New Media in organisational development

30. Email

31. Social Networking

32. Join the debate!

33. Thematic content

34. VoIP

35. Virtual Environments

36. Apps

37. Web Self Services

38. Chat

39. Games

40. Tampere, September 2011 1. Child Helpline International 2. We dealing with New Media 3. New Media in service delivery 4. New Media in organisational development

41. Organisational Operations

42. Awareness Raising and Marketing

43. Advocacy and Lobby

44. Fundraising and Resource Mobilisation

45. Make It Simple And Transparent

47. Twitter Updates

49. Friendraising

52. Thank you Thomas Műller Programme Manager Europe Child Helpline International TEL: +31 (0)20 528 96 25 FAX: +31 (0)20 638 76 55 [email_address]