1. CHUKWUDI ABIGAIL OLUCHI
Address: 19 Lawal Street, Abule Oki Iyana Ipaja Lagos
Email: chukwudi_abigail@yahoo.com, chuwudiabigail@gmail.com
linkedin.com/in/chukwudi_abigail
PERSONAL STATEMENT
I am highly organized, confident, innovative, a graduate of Hospitality Management Technology with the passion
for delivering excellent customer service seeking a job in customer service. I have excellent communication,
leadership and teamwork skills, gained through high level work roles on Polytechnic Societies, events planning
and customer service work experience. I am looking to apply and further develop these skills.
EDUCATION AND QUALIFICATIONS
2016Till Date National Open University BSc Environmental Science and Resource
Management
Modules: The Bachelor of Science in Environmental Science and Resource Management (ESRM)
provides solid training in basic physical, biological, and social sciences, and application of
management science to reduce adverse impacts of human activity on the environment and to maximize
the benefits that accrue from environmental resources.
2012-2014 LagosState Polytechnic ND Hospitality Management Technology
(Distinction)
Modules: Customer service, Event planning and decoration, Public relations, Tourism planning, Hotel
Management, Housekeeping, Hospitality Economics and Law and Food Production and services.
.
2003-2008 GirlsHigh School Agege SeniorSecondary Certificate Examination
RELEVANT EMPLOYMENT
Jan 2016- Till Date Four Points by Sheraton Hotel BusinessCenter Coordinator
 Prepare duty roster ensuring most efficient use of manpower resources.
 Responsible for attending to guest complaint.
 Providing product and service information to guests .
 Handle guest complaints, inquiries, comments and initiate appropriate action and follow-up.
 Coach, counsel, discipline and develop all subordinate employees.
 To handle all guests ‘requests, related to parcels, faxes, postal mails, etc.
 To be fully conversant in computer system.
 To coordinate all requests for guests in meeting.
 To assist guests in all administrative tasks while on meeting.
 To handle, Record and keep all the business center billing and expenses.
 To Stock and order all necessary Business center items on a weekly basis.
 To make sure the business center is maintained clean at all time.
 To make sure the business center is closed if not used by any guest.
 To coordinate with all departments specially the Front Office and the Banqueting department.

2.  To carry out other duties that may be assigned by immediate supervisors.
Key achievement
 Attended to 50- 60 mails per day
 Received recommendations form guest and management on excellent customer service
2015-2016: Four Points by Sheraton Hotel Intern
 To report, log and follow up on all the Business Centre Equipment’s maintenance and
operational problems.
 Responsible for Printing Guests Document, Photocopy, Fax, Scan, Laminate, Bind and other
Relevant Assistance.
 Responsible for taking inventory of stock available in the Business center
 Handle guest complaints, inquiries, comments and initiate appropriate action and follow-up.
 Received recommendations from guest on excellent service delivery
 Received certificate of completion at the end of the training.
2011-2012 Divine Favor International Schools Teacher
 Was responsible for preparing lesson plans, teaching classes and evaluating student progress
 Encouraging student and acting as teacher advisor for student and maintaining discipline in the class
room
 Communicating with parent about student’s progress and running extracurricular sport activities.
Key achievement
 Organized training for pupil on creative art ( paper mache, bead making, pattern making, etc)
2013-2013 Airport Hotel Limited Intern
 Worked at the Training school, kitchen, Housekeeping, food and Beverages, and the MD’s
office.
 Handling Guests complaints, and reporting back to my supervisors.
 Had a very good team spirit in working with others.
Key achievement
 Received recommendations from guest on excellent service delivery
 Received certificate of completion at the end of the training.
SKILLS AND EXPERIENCE PROFILE
 Leadership: Was the Financial Treasurer of the departmental association, was the departmental
fellowship Sisters Coordinator and was a team leader in group projects.
 Communication: Ability to clearly and pleasantly communicate in English with guests/visitors and
coworker in writing by telephone and in person

3. Has excellent computer skills in Microsoft Office such as MS Word, Power point, Excel, Outlook
etc. To build relationships with first-time and regular customers through guest recognition and
professionalism.
 Planning: At the department in school was needed when organizing several different events at the
same time aimed at large numbers.
 Organization: Organized a special seminar for youth on campus on dangers of pre marital sex,
which attracted different student from different department in the school, a guest speaker was
invited for the event.
 Teamwork: Working with other executives of the department requires effective teamwork to
ensure that goals and objectives are achieved.
ACHIEVEMENT
 One of Best graduating student of Hospitality Management Technology ND in my Department.
 Best Staff of the Month at Four Points by Sheraton Hotel.
 Best Intern Student at airport Hotel Limited.
INTERESTS
Music, travelling, reading, cooking, singing and meeting people.
REFERENCES AVAILABLE ON REQUEST.