This document provides a summary of Chelsey Albrecht's professional experience and qualifications. She has over 9 years of experience with Epic and expertise in Cadence, Prelude, Referrals, Welcome, and MyChart. Her experience includes serving as a senior consultant for several large healthcare organizations, leading optimization and implementation projects, and providing go-live support. She has a track record of success in building workflows, templates, and tools to improve scheduling and revenue cycle processes.

1. Chelsey M Albrecht
Senior Cadence, Prelude, Referrals, Welcome & MyChart Consultant
Fridley MN
EXPERIENCE DEPTH CERTIFICATIONS EXPERTISE
 9+ years Epic experience
 Proven success at 10 major healthcare
systems
 Strong analytical skills
 Cadence
 Prelude
 Referrals
 Welcome
 Grand Central
 Radiant
 New Epic Implementations
 Epic Support
 Epic Optimization
 Hospital Related Build
 Outpatient Related Build
 Cadence
 Cadence Graduate
 Prelude
 Referrals
 Welcome
 MyChart
 Epic Design, Build &
Validation
 Epic Implementation
 System Analysis
 SER
 Epic Go Live Support
 Epic Optimization
 Project Management
 Team Lead
 Testing Lead
 Testing Application
Coordinator
 Workflow Documentation
 Epic Support Analyst
 SU
 Nova Notes
 Schedule Order WQ’s
 Referral WQ’s
 CER records (rules)
 Snapboard Build
 Centralized Scheduling
PROFESSIONALHISTORY
UIHV - IA 02/17 – Current
Sr. Consultant - Epic Cadence/Referrals/Welcome/MyChart/Prelude
Community Connect
Served as an analyst on the Revenue Cycle Team
 Responsible for Cadence/Referral related build at all UIHV Community Connect Locations including:
 Design, Build and Validation Sessions
 Weekly / Bi-Weekly Facility Meetings
 Build
 Testing
 Training
 Template Build Workshops
 Appointment Conversion
 Optimization Efforts
 Responsible for both at the elbow and command centergo live support of each Community Connect
location
 Assisted with optimization efforts for existing UIHV clients. These optimization efforts included the
following:

2.  Enabling Scheduling Staff at the sites to schedule appointments from clinical orders
 Building out tools for staff to utilize to enable scheduling from orders – Snapboards,Orders
Depots,Schedule Order WQ’s etc
 Revamping Referrals WQ’s & Referral’s Workflows by enabling auto status assignment tables as
well as auto scheduling status assignment tables
 Adjusting Orders Depot and SOWQ displays so that staff were able to sort / locate pertinent
information easier
 Working with Clinical Teams to develop / add order specific questions to the EAP (orders) records
so that front line / front end staff had the correct information they needed to schedule the patient’s
visits.
 Creation of advanced visit types that utilized a variety of tools that would help staff to schedule
appointments easier and more smoothly by enabling use of scheduling pools and panels.
 Creation of ETX records (smarttext) for use with Cadence Scheduling related letters that pulled in
information from the patient’s record and chart to auto-populate information within the record
itself - such as:
 Cancellation Letters
 Reschedule Letters
 Recall Letters
 Patient Dismissal Letters
 New Patient Letters
 SER record updates and configuration
Spectrum Health – MI 10/16 – 04/17
Sr. Consultant - Epic Cadence/Prelude/Grand Central/Referrals/Welcome/MyChart
Served as an analyst on the Revenue Cycle Team
 Responsible for reviewing large number of outstanding Nova Notes with Operations to determine if the
note would be applicable for Spectrum Health or their Affiliate locations today.
 Once Spectrum Health has determined that they would like to implement a specific enhancement,
responsible for completing the build within their XPC environment & working with the testing team to
ensure there are no negative impacts on Spectrum Health or their Affiliate locations.
 Responsible for sending communication out to the training teams so that information regarding new
process / procedure can be sent out to end users prior to the implementation.
 Responsible for presenting enhancement note information to change control groups for approval
 Responsible for complete data migration via data courier up into the appropriate environments, including
production
Health Partners – MN 03/16 – 10/16
Sr. Consultant - Epic Cadence/Referrals/Prelude/Grand Central
Served as an analyst with the Cadence, Referrals, Prelude & Grand Central Team
 Responsible for bringing a variety of HOD Departments live with Inpatient Scheduling
 Responsible for all Cadence related efforts related to the Inpatient Project
 Generic Resources
 Department Records
 Pools
 Blocks
 Visit Types
 Schedulable Orders
 Snapboard
 Schedule Order WQ’s
 Orders Depots
 Cadence Reports
 Status Board
 Resource Types – OpTime

3.  Inpatient Patient Itinerary
 Utilized customreports to create a Patient Itinerary that would print each
evening on the various units so that Patients, Family & Staff would be aware of
what appointments the patient had scheduled for that evening / tomorrow.
 The Patient Itinerary report was added to a batch job that would print each
evening so that Nurses / HUCs could place these within the patient’s room.
 Batch, Jobs & Runs
 OpTime Resource Type Build & Support (Appointments & Cases)
 SER Maintenance for OpTime Resource Assignments (Appointments & Cases)
 Orders Depot Build & Support
 Schedule Order WQ Build & Support
 Status Board Support
 Lead Integrated Testing & User Acceptance Testing responsible for testing efforts related to
Cadence / Prelude
 Mocking up testing environments with Inpatient Build Information
 Creation / Editing of scripts
 Assisting users with the various testing sessions
 Worked with the Radiant Team regarding the following build aspects forinpatient / outpatient
scheduling regarding the Inpatient Scheduling Project:
 Visit Type Build
 Advanced Visit Type Setup
 Visit Type Pools
 Linking Orders to Visit Types
 Blocks
 Snapboard Build & Support including:
 Resource Type Creation
 Resource Type Assignment
 Shift Assignments
 Display Configuration
 Case & Appointment Display Overrides
 Cadence support for the Inpatient Go Live
 Identified and reported critical Go Live issues to project management & created action plan on
how to resolve and work through these issues
 PN / HP Integration Project Build Representative – On September 1st
2016 the Health Partners and Park
Nicollet systems merged to one Epic Application.
 Responsible for completing various aspects of Park Nicollet rebuild into the HP system
 Worked with Health Partners Cadence / Prelude Team members to coordinate build and
implementation efforts
 Responsible for assisting with both application and integrated testing
 Assisted with the Park Nicollet Template Build Workshop & Validation
 Worked with a variety of Park Nicollet users to re-build all Cadence related templates for
both Providers & Resources
 Assisted with the Park Nicollet Appointment Conversion & Validation Efforts
 Worked with a variety of Park Nicollet users to manually convert all the recurring
appointments for both Providers and Resources within the organization
 Provided Go Live support for the HP / PN Integration Project
 Responsible for build related to a variety of new / moving Departments which included the following:
 Department Setup & Configuration
 Generic Providers
 Template Build Coordination
 Visit Types
 Blocks
 Pools

4.  BCA (downtime) setup for batch,job & run.
 Represented the Cadence Team on the Meadowbrook Sleep Kaizen Project
 Worked with members on the project to identify betterways to schedule appointments for sleep
center
 Worked with members on the project to identify new ways to setup provider schedules to allow
for better schedule utilization
 Worked with a variety of facilities & specialties to develop & start to build “smart” scheduling
questionnaires – these questionnaires would pull information from the Patient’s chart and/orchange the
visit type / resource based on the responses from the Patient / Chart.
 Questionnaires were started (not implemented) for the following Departments:
 TRIA Orthopaedic Center
 OBGYN & CNM Departments
 Respiratory Therapy
 Completed a variety of break/fix and optimization items that were reported by end users via the help desk
(ServiceNow)
 Created a variety of transition documentation and held transition meetings prior to departing the client to
provide FTE staff members with information related to the Inpatient Scheduling Project
University of Iowa Health Care - IA 10/15 – 03/16
Sr. Consultant - Epic Cadence Team
Served as an analyst on the Cadence,Prelude & Referrals Team
 Worked with members of the UIHC Build Team to assist with build efforts that need assistance
 Assisted with referrals pilot development for the Neurosurgery Department; brought the Department from a
manual paper process to an electronic process utilizing orders, schedule order WQ’s, referrals & referrals
WQ’s.
 Efforts included: build, research, workflow documentation & pilot support
 Assisted with the on-call break/fix call rotation
 Assisted with redesigning a portion of Patient Financial Services Referrals & Patient WQ’s
 Developed a proposal for adding additional time to interpreter appointments within the Family Medicine
Department by adding new visit types & a questionnaire that would automatically add an additional 15
minutes to all interpreter appointments.
 Assisted with changing some item profile settings within referrals records so that Patient Financial Services
could complete their workflows more efficiently
 Assisted with development a workflow to assist users in marking schedulable orders as removed or deleting
the recall records for Patients who were not intending on ever re-scheduling their canceled appointment.
 Assisted with reporting workbench as needed
 Resolved help desk tickets for ADT, Prelude & Cadence by utilizing their RT / T3 ticket system
Health Partners - MN 05/15 – 10/15
Sr. Consultant – Epic Cadence/Prelude/Grand Central Team
Served as an analyst on the Cadence/Prelude/Grand Central Team
 Responsible for bringing a variety of HOD Departments live with Inpatient Scheduling
 Attended discovery sessions to develop workflows for Departments involved with the Inpatient
Scheduling Go Live
 Identified and reported critical Go Live issues to project management & assisted with drawing up
SBAR documentation requirements
 Responsible for all Cadence related efforts related to the Inpatient Project
 Generic Resources
 Department Records
 Pools
 Blocks
 Visit Types
 MyChart build related to direct scheduling & cancellations

5.  Schedulable Orders
 Snapboard
 Schedule Order WQ’s
 Orders Depots
 Cadence Reports
 Lead Integrated Testing & User Acceptance Testing responsible for testing efforts related to
Cadence
 Mocking up testing environments with Inpatient Build Information
 Creation / Editing of scripts
 Assisting users with the various testing sessions
 Worked with members of the Build Team & Managers to coordinate efforts for the Go Live
 Assisted Cadence team with various build tasks, resolving help desk tickets
 Utilizing Service Now & Service Manager
 Responsible for build related to new / moving Departments, which including the following:
 Department Setup & Configuration
 Generic Providers
 Template Build Coordination
 Visit Types
 Blocks
 Pools
 Represented the Cadence Team on the Infusion Scheduling Kaizen Project
 Worked with members on the project to identify betterways to schedule infusion appointments for
the Frauenshuh Cancer Center (Park Nicollet)
 Implemented a process similar to that offered at Wake Forrest Hospital (North Carolina) where
information it the template directly correlated to number of chairs & number of staff available for
infusions.
 Responsible for all build related to the implementation including the following:
 Generic Providers
 Template Build Coordination
 Advanced Visit Type Build
 Block & Visit Type Configuration
 Pools
Baylor Scott & White - TX 12/14 – 05/15
Sr. Consultant / Team Lead – Epic Cadence Team
Served as an analyst on the Cadence Team
 Cadence Team Lead for the HPS Go Live (Community Connect) responsible for all Cadence build related
to the affiliate go live
 Worked with members of the BSWH Build Team, BSWH Managers and HSP Managers to coordinate all
efforts for the Go Live from the Cadence/Referrals perspective
 Efforts included: build, research, workflow documentation, template build workshops,appointment
conversion,and go live support
 Lead Appointment conversion efforts for the various specialties involved with the Community Connect
project
 Assisted with optimization efforts for various projects
 Assisted with discussions around VT Questionnaire development
 Assisted Cadence team with various build tasks, Nova SU review, resolving help desktickets (utilizing
Service Now), resolving Break/Fix items
 Co-Lead for Optimization Efforts
 Assisted with various odds & ends tasks when requested
WakeMedHealth & Hospitals - NC 08/14 – 11/14

6. Sr. Consultant – Epic Cadence Team
Served as an analyst on the Cadence Team
 Hired as a short term fill for a Cadence team member who was out on maternity leave
 Assisted Cadence Team with build tasks
 Assisted Cadence with their Inpatient Go Live
 Primarily tasked with Referrals Build / Developing new WF for Front End Users
 Assisted with Nova SU Review, Department Build, resolving Help Desk tickets, troubleshooting referral
WQ errors and getting items built/ready for their Inpatient go live
 Assisted teamwith build related to VT Questionnaires
 Assisted with Meaningful Use Design / Build with use of the North Carolina Health Information Exchange
(NCHIE)
 Drafted and published TIPS Sheets,training materials, and working checklists so that the site could ensure
their work was being completed to the upper managements standards
University of North Carolina- NC 04/13 – 07/14
Sr. Consultant/Team Lead – Epic Cadence Team
Served as an analyst on the Cadence Team
 Coordinator for a New Installation Project (both Hospital & Clinic side)
 Heavily involved in all aspects ofthe design,build, validation, testing,re-engineering and go live
 Some of the specific items that I was directly involved with for build in are listed below:
 Schedule Order WQ’s (Centralized & Decentralized)
 Referrals WQ’s (Centralized & Decentralized)
 HTML Tables
 Summary Displays
 Questionnaires
 Programming Points
 System Definitions
 SER
 VT Consolidation
 Reporting Workbench Reports
 Customizing Cadence Reports for locations
 Drafted and published TIPS Sheets,training materials, and working checklists so that the site could ensure
their work was being completed to the upper managements standards
 Assisted with Meaningful Use Design / Build with use of the North Carolina Health Information Exchange
(NCHIE)
 Begin to help with Optimization Items for Cadence Team as well
 Assisted in SER exports from legacy systems as well as working with Excel to format import spreadsheets
to upload into Epic for the new SER records coming from the external locations.
North Memorial Hospital– MN 12/12 – 03/13
Sr. Consultant/Team Lead – Epic Cadence Team
Served as an analyst on the Cadence Team
 Review/lead the installation of 2012 systemupgrade
 Tasked with improving/assisting to build their newly certified Cadence core team members knowledge of
Epic
 Drafted and published TIPS Sheets,training materials, and working checklists so that the site could ensure
their work was being completed to the upper managements standards
 Heavily involved with Testing Efforts for 2012 SU

7. Cleveland Clinic – OH / FL 09/11 – 12/12
Sr. Consultant/Team Lead – Epic Cadence Team
Served as an analyst on the Cadence Team
 Cadence architect on the Cleveland Clinic EAPM team for their Florida Implementation
 Worked closely with management teams on site to be able to reconfigure the standard systemsettings so
that the site would be able to use Epic for their unique workflows, processes and needs
 Worked diligently to complete all build for Go Live with focus on HTML Tables, HAA’s, Custom Code,
Visit Types, and SER
 Assisted with otherapplications build items: Prelude/ADT, Security, Reports
 Supported the EAPM go live for three continuous weeks by providing both on-site and command center
support
 Held daily touch base meetings with managers, supervisors,and end users to ensure the project go live was
successful
 Drafted and published TIPS Sheets,training materials, and working checklists so that the site could ensure
their work was being completed to the upper managements standards
 Performed data collection for the main campus go live by holding site visits and reviewing all SOP/Visio
documentation that would assist in discovering current state workflows for various institutes
 Assisted in taking current state workflows that were documented via word document/othersource and
converting them to a current state Visio Flow Chart Document
 Attended and organized various future state workgroup meetings
 Lead the discussion/meetings in regards to the removal of all Cadence/Prelude customcode and identified
gaps from current to future state
 Began testing/implementing items that were not EAPM go live dependent into their current systemtoday
Lancaster General Hospital – PA 12/10 – 09/11
Sr. Consultant/Team Lead – Epic Cadence Team
Served as an analyst on the Cadence Team
 Acted as one of the primary Cadence resources on the operational support side
 Assisted end users with trouble shooting issues/problems over the phone and in person
 Worked day to day with the Footprints issue reporting systemto troubleshoot technical issues for end users
 Worked with the operations supervisors to resolve issues that had been long outstanding within their legacy
ticket system
 Trained the Cadence and Prelude Applications to community connect/newhires
 Assisted with the Cadence and Prelude Implementation teams to provide onsite support during and after go
lives for their Community Connect sites
 Assisted with the Cadence and Prelude Implementation teams to provide onsite and command center
support during and after the E-Health (Inpatient/HOD) go-live
 Assisted in the rebuild of the referrals process including: Design, Build, and Validation Meetings,Weekly
touch base meetings with the upper organizational structure,Training of referral coordinators (LGH &
community connect staff), and onsite go-live support for referral staff
 Assisted in the testing of workflows prior to the LGH E-Health (Inpatient) go live
CentraCare Health Systems - MN 07/09 – 12/10
Sr. Consultant/Team Lead – Epic Cadence Team
Served as an analyst on the Cadence Team
 Primary Cadence contact for all Epic Connect (affiliate) projects and was the secondary contact for the
Prelude/ADT applications
 Participated in the evaluations, build, training, support,and optimization of two hospitals and seven clinics
affiliated with CentraCare ranging from Primary Care departments to Specialty Centers and Hospital
Outpatient departments

8.  Responsible for data collection and verification with all Community Connect systembuilds through design,
build and validation sessions
 Worked closely with the management teams on site to be able to reconfigure the standard systemsettings
so that the site would be able to utilize Epic for their unique workflows, processes and needs
 Acted as the primary builder for all community connect sites with both the Cadence and Prelude
applications
 Acted as the secondary builder for all community connect sites with the ADT application
 Main on-site support team member during the go-lives for CCHS Community Connect projects
 Held daily touch base meetings with both managers, supervisors,and end users to ensure the project go-live
was a successfulimplementation
 Drafted and published TIPS sheets,training manuals, and working checklists so that the site could ensure
their work was being completed to the upper management standards
 Primary contact for all optimization efforts (post go live) for all Community Connect sites
 Worked closely with account contacts to revamp processes and guidelines that were put into action during
the initial go live that were no meeting their standards
 Completed ten successfulinstallations at both Hospital and Clinic locations within the Midwest for the
Community Connect Project
 Assisted in the successfulinstallation of CentraCare Health Systems CRP (Cadence, Prelude and ADT) go
live
Park Nicollet Health Systems - MN03/08 – 05/09
Epic Analyst – Epic Cadence Team
Served as an analyst on the Cadence Team
 Worked with Epic as an Applications Coordinator for both Hospital and Clinic systems
 Responsible for assessing,building, installing, optimizing and supporting specific Departments /
Specialties with the Cadence application for both hospitals and clinics
 Solely responsible for CRM (Customer Relationship Management) module build as well as designing and
implementing various conversion plans and programs to export data from legacy LastWord systemto Epic
 Worked as the primary security liaison contact for the Cadence team
 Worked heavily on researching and redeveloping the way security templates and users were setup
for PNHS
 Built and maintained provider schedules,generic resources,room and residence templates and patterns for
scheduling
FORMAL EDUCATION & TRAINING
University of Morris, Morris, MN
Ridgewater College, Willmar, MN