This document discusses stakeholder management in project management. It covers identifying stakeholders, creating a stakeholder register, performing stakeholder analysis, developing a stakeholder management plan, managing stakeholder engagement, and controlling stakeholder engagement. The document emphasizes the importance of stakeholder management to project success.
Stakeholders are individuals, persons or organizations who are actively involved in the project or have interests that may be positively or negatively affected by the performance or completion of the project
Stakeholders have varying levels of responsibility and authority and can change over the project life cycle.
This document discusses project stakeholder management. It defines stakeholders as individuals or groups who can affect or be affected by a project. Early identification of stakeholders is important so their needs, interests and impact can be understood. Stakeholders should be analyzed and classified based on factors like importance, expectations and influence. The project manager needs to develop a stakeholder management plan that identifies how stakeholders will be engaged and affected. Effective stakeholder engagement increases project success by securing support, managing issues and keeping the project on track. Ongoing control of stakeholder activities is also important as the project evolves.
A lesson on how to conduct Stakeholder Management for a project in any industry. Project stakeholders are extremely important to project success. Knowing how to adequately management their expectations and influence on the project is very essential for the project manager.
http://ow.ly/BFAHr #PMInfluence
In this hour-long webinar, Global Knowledge instructor and PMP-certified project management expert Daniel Stober will look beyond the triple constraint model and focus on the true essence of project success: stakeholder satisfaction.
Many project managers (PMs) fall into the familiar habit of managing based on the constraints of time, cost and scope. While all of these are important, managing them effectively doesn't guarantee project success if the PM fails to conduct proper stakeholder management.
To manage stakeholders effectively, the PM has to set expectations. Once expectations are set, the PM must influence the perception of project performance with the stakeholder. Tune in as Dan explores methods you can use to accomplish that goal.
ABOUT THE AUTHOR
Dan Stober is a PMP-certified project manager with more than ten years of experience managing projects. His experience includes managing projects for the U.S. government in the United States, Middle East and Europe.
This document provides an overview of project stakeholder management based on the PMBOK 5th Edition. It discusses identifying stakeholders, planning stakeholder engagement, managing stakeholder engagement, and controlling stakeholder engagement. The objectives are to identify stakeholders, engage them, manage them, and control them to positively impact the project. Stakeholders are defined as any person or organization actively involved in a project or whose interests may be affected by the project. Project stakeholder management involves processes to identify stakeholders, analyze their expectations, and develop strategies to engage them throughout the project life cycle.
The document contains a question bank on stakeholder management based on PMBOK-5. It includes multiple choice questions related to key concepts in stakeholder management like identifying stakeholders, analyzing stakeholder needs and impact, developing a stakeholder management plan, managing engagement with stakeholders, and controlling stakeholder engagement. The questions cover topics such as the processes, inputs, tools and techniques, and outputs of stakeholder management.
The document discusses understanding stakeholders in projects. It defines stakeholders as individuals and organizations actively involved in or affected by a project. The key steps are to identify stakeholders, classify them based on their interests, and prioritize them. Project managers must understand stakeholder needs, build relationships, and manage expectations. Stakeholder analysis involves determining those internal and external to the organization, their level of involvement, and interests in both the project process and results. Prioritizing stakeholders considers their proximity, power, and urgency to help focus communication and planning efforts.
Stakeholder management involves identifying stakeholders, understanding their interests and level of commitment to a project's objective, and influencing them appropriately. It is an ongoing process of engagement that aims to build support and address any issues. Key aspects include identifying stakeholders and their concerns, assessing their current and desired commitment levels, developing a stakeholder management plan with engagement strategies, and regularly reviewing progress. The goal is to achieve the project objective while maintaining appropriate commitment among those impacted.
Stakeholders are individuals, persons or organizations who are actively involved in the project or have interests that may be positively or negatively affected by the performance or completion of the project
Stakeholders have varying levels of responsibility and authority and can change over the project life cycle.
This document discusses project stakeholder management. It defines stakeholders as individuals or groups who can affect or be affected by a project. Early identification of stakeholders is important so their needs, interests and impact can be understood. Stakeholders should be analyzed and classified based on factors like importance, expectations and influence. The project manager needs to develop a stakeholder management plan that identifies how stakeholders will be engaged and affected. Effective stakeholder engagement increases project success by securing support, managing issues and keeping the project on track. Ongoing control of stakeholder activities is also important as the project evolves.
A lesson on how to conduct Stakeholder Management for a project in any industry. Project stakeholders are extremely important to project success. Knowing how to adequately management their expectations and influence on the project is very essential for the project manager.
http://ow.ly/BFAHr #PMInfluence
In this hour-long webinar, Global Knowledge instructor and PMP-certified project management expert Daniel Stober will look beyond the triple constraint model and focus on the true essence of project success: stakeholder satisfaction.
Many project managers (PMs) fall into the familiar habit of managing based on the constraints of time, cost and scope. While all of these are important, managing them effectively doesn't guarantee project success if the PM fails to conduct proper stakeholder management.
To manage stakeholders effectively, the PM has to set expectations. Once expectations are set, the PM must influence the perception of project performance with the stakeholder. Tune in as Dan explores methods you can use to accomplish that goal.
ABOUT THE AUTHOR
Dan Stober is a PMP-certified project manager with more than ten years of experience managing projects. His experience includes managing projects for the U.S. government in the United States, Middle East and Europe.
This document provides an overview of project stakeholder management based on the PMBOK 5th Edition. It discusses identifying stakeholders, planning stakeholder engagement, managing stakeholder engagement, and controlling stakeholder engagement. The objectives are to identify stakeholders, engage them, manage them, and control them to positively impact the project. Stakeholders are defined as any person or organization actively involved in a project or whose interests may be affected by the project. Project stakeholder management involves processes to identify stakeholders, analyze their expectations, and develop strategies to engage them throughout the project life cycle.
The document contains a question bank on stakeholder management based on PMBOK-5. It includes multiple choice questions related to key concepts in stakeholder management like identifying stakeholders, analyzing stakeholder needs and impact, developing a stakeholder management plan, managing engagement with stakeholders, and controlling stakeholder engagement. The questions cover topics such as the processes, inputs, tools and techniques, and outputs of stakeholder management.
The document discusses understanding stakeholders in projects. It defines stakeholders as individuals and organizations actively involved in or affected by a project. The key steps are to identify stakeholders, classify them based on their interests, and prioritize them. Project managers must understand stakeholder needs, build relationships, and manage expectations. Stakeholder analysis involves determining those internal and external to the organization, their level of involvement, and interests in both the project process and results. Prioritizing stakeholders considers their proximity, power, and urgency to help focus communication and planning efforts.
Stakeholder management involves identifying stakeholders, understanding their interests and level of commitment to a project's objective, and influencing them appropriately. It is an ongoing process of engagement that aims to build support and address any issues. Key aspects include identifying stakeholders and their concerns, assessing their current and desired commitment levels, developing a stakeholder management plan with engagement strategies, and regularly reviewing progress. The goal is to achieve the project objective while maintaining appropriate commitment among those impacted.
The first stage of this is brainstorm who your stakeholders are. The next step is to prioritise them by power and interest, and to plot this on a Power/Interest grid. The final stage is to get an understanding of what motivates your stakeholders and how you need to win them around.
1. This document introduces stakeholder management and its importance for successful projects and organizations. Stakeholders are individuals or groups that are impacted by or can impact a project or organization.
2. It defines stakeholders and provides examples of common stakeholder types for organizations. Organizational stakeholders must be identified and prioritized. Project stakeholders are also unique to each project.
3. Stakeholder influence comes from their legitimacy and power related to a project or organization. Stakeholders must be managed to maximize benefits and minimize negative impacts. Examples of successful and unsuccessful stakeholder management are provided.
This short presentation is about Project stakeholders. Who are the project stakeholders for a given project? Will briefly discuss the project manager, project management team, project team, sponsor, and other stakeholders.
The Centaurus Project in Islamabad is a large construction project comprising residential and office buildings, a hotel, and shopping mall. It is estimated to cost 25 billion rupees. The project stakeholders can be classified into primary, secondary, and external categories. The primary stakeholders include shareholders and consultants. The secondary stakeholders include the lead contractor, sub-contractors, and architects. The project manager should manage communication through interactive meetings and push communications like progress reports to coordinate the stakeholders and ensure the project's timely and quality completion.
This document provides an overview of project management phases and methods according to a traditional waterfall model. It describes the six main phases of project management: initiation, definition, design, development, implementation, and follow-up. The document emphasizes gathering requirements from stakeholders, developing clear agreements, and choosing definitive designs and plans in the early phases to help guide the project and manage expectations. It also highlights challenges such as unclear expectations, uninvolved end users, and lack of approval processes that can lead to issues down the road. Overall the document presents a phased project management approach and lessons learned.
These are detailed notes from the visit at the Copenhagen's Danish Design Centre, which had on display a very informative exhibition on a model for a design-driven innovation, developed by the Danish Design Centre.
Design-driven Innovation (DIN) is a tool for developing better responses to complex challenges while ensuring implementation through a design-driven approach.
I was interested in the potential of this model for designing public communication.
The credit for all the information in this document goes to Danish Design Centre.
In a world with ever-increasing regulatory and external scrutiny, the criticality of project risk and governance is growing simultaneously. It is important to identify risks and communicate these risks to the sponsors, but is this enough? Project sponsors and executives must now be selected based on not only those who are directly impacted by the project, but those with broader responsibilities as well.
This document discusses project stakeholder management. It describes the key processes as identify stakeholders, plan stakeholder management, manage stakeholder engagement, and control stakeholder engagement. The processes aim to effectively engage stakeholders throughout the project life cycle to increase the chances of project success. Identifying stakeholders involves analyzing who could impact or be impacted by the project. Planning stakeholder management develops strategies to engage stakeholders based on their needs and potential impact. Managing engagement involves communicating with stakeholders and addressing issues. Controlling engagement monitors stakeholder relationships and makes adjustments as needed.
The document discusses the changes between the fifth edition of the Project Management Body of Knowledge (PMBOK) guide and previous editions. Key changes include increasing the number of knowledge areas from 9 to 10 and processes from 42 to 47. It also outlines new concepts introduced in the fifth edition such as business value, risk appetite, and the data, information, knowledge, wisdom model. The document provides overviews of each chapter and highlights revisions made to topics like stakeholders, project success criteria, and project life cycles.
The document discusses various topics related to project management including scope management, time management, cost management, quality management, and other areas. It provides information on objectives and challenges of project selection, justification and charters. Methods and steps are outlined for writing project charters, scope statements, scope management plans, work breakdown structures, schedules and controlling changes.
The document discusses effective stakeholder engagement for projects. It defines stakeholders as individuals or groups impacted by or critical to a project's success. The stakeholder engagement process involves identifying stakeholders, assessing them, planning communication, and engaging them. Effective engagement maximizes project success by winning support and cooperation. The document provides examples of identifying stakeholders for a university email migration project and assessing their concerns and communication needs. It also discusses challenges experienced with stakeholders and the successful outcome of applying engagement practices.
This document outlines a training course on creating strong business cases for GBIF Nodes. It discusses the rationale for using business cases, including to establish a Node's position, secure funds, and increase proposal success rates. The presentation covers components of an effective business case like the executive summary, problem statement, solutions, and cost/benefit analysis. It also provides best practices and resources for Nodes to reference when developing business cases.
This document discusses project stakeholder management. It describes identifying stakeholders, planning stakeholder engagement, managing engagement, and monitoring engagement. The key steps are to identify stakeholders and assess their interests, power, and impact; develop a stakeholder engagement plan to effectively communicate with each group; work with stakeholders and address issues throughout the project; and monitor engagement and make adjustments as needed. The overall goal is to engage the appropriate stakeholders in order to help ensure project success.
Stakeholder Management – To identify and manage stakeholders throughout the life cycle of the project and increase the chance of project success.
---
Why to Identify Stakeholders?
How to Identify Stakeholders?
How to Manage Stakeholders?
---
Information Technology Project Management - part 08Rizwan Khurram
This document provides an overview of key concepts in project quality management for information technology projects. It discusses defining and planning for quality, quality assurance and control processes, quality tools and techniques like the Seven Basic Tools of Quality and Six Sigma. It also covers quality standards, testing, and how quality relates to project success and failures. The document is from the 7th edition of the textbook "Information Technology Project Management".
The document discusses stakeholder management and defines stakeholders as individuals, groups, or organizations that are actively involved in a project or impacted by its outcomes. It identifies key stakeholders as those who can influence a project's success or failure. The document outlines the stakeholder management process, including identifying stakeholders, prioritizing them based on power and interest, and engaging them throughout the project life cycle. It provides templates for stakeholder interviews to clarify project objectives, deliverables, communication needs, and constraints.
This document discusses stakeholder analysis for a project. It identifies different types of stakeholders (internal/external, operational/commercial contacts, etc.) and ways to assess their level of interest, influence, and commitment to the project. Stakeholder commitment is depicted on a curve from awareness to internalization. Stakeholders are also categorized by status - green for supporters, orange for neutral, and red for blockers. The document provides examples of factors that could lead to each status designation.
Project management stakeholder feb 2018Malcolm Peart
This document discusses stakeholder management in project management. It notes that stakeholder recognition has grown from a single page in 1996 to a full chapter in 2013 in PMI standards. Stakeholders can influence all aspects of a project including scope, risks, costs, timelines, and organizational structure. Effective stakeholder identification, engagement, and management is important for project success, while failure to manage stakeholders properly can lead to project cancellation or cost overruns. The document provides frameworks for analyzing stakeholders and engaging with them throughout the project lifecycle.
The third way running effective projectsRune Aresvik
An article outlining how "anyone" can manage complex projects successfully by using the tools and methodologies developed by leading management consultants
This document discusses stakeholder management, which is an important knowledge area for project managers. It identifies the key processes for managing stakeholders as identifying stakeholders, planning stakeholder management, managing stakeholder engagement, and controlling stakeholder engagement. The document provides examples of how to identify and classify stakeholders, as well as best practices for planning, engaging with, and controlling stakeholders over the course of a project. Managing stakeholders effectively is important for project success and addressing potential issues or changes that can impact organizations during a project.
This document provides an overview of the key topics and concepts covered in the textbook "Information Technology Project Management, Eighth Edition". It discusses what a project is, examples of IT projects, and attributes of projects. It also describes project management, the project management framework including stakeholders, knowledge areas, tools and techniques. The document notes the relationship between project, program and portfolio management. It provides statistics on the IT industry and project management profession.
The first stage of this is brainstorm who your stakeholders are. The next step is to prioritise them by power and interest, and to plot this on a Power/Interest grid. The final stage is to get an understanding of what motivates your stakeholders and how you need to win them around.
1. This document introduces stakeholder management and its importance for successful projects and organizations. Stakeholders are individuals or groups that are impacted by or can impact a project or organization.
2. It defines stakeholders and provides examples of common stakeholder types for organizations. Organizational stakeholders must be identified and prioritized. Project stakeholders are also unique to each project.
3. Stakeholder influence comes from their legitimacy and power related to a project or organization. Stakeholders must be managed to maximize benefits and minimize negative impacts. Examples of successful and unsuccessful stakeholder management are provided.
This short presentation is about Project stakeholders. Who are the project stakeholders for a given project? Will briefly discuss the project manager, project management team, project team, sponsor, and other stakeholders.
The Centaurus Project in Islamabad is a large construction project comprising residential and office buildings, a hotel, and shopping mall. It is estimated to cost 25 billion rupees. The project stakeholders can be classified into primary, secondary, and external categories. The primary stakeholders include shareholders and consultants. The secondary stakeholders include the lead contractor, sub-contractors, and architects. The project manager should manage communication through interactive meetings and push communications like progress reports to coordinate the stakeholders and ensure the project's timely and quality completion.
This document provides an overview of project management phases and methods according to a traditional waterfall model. It describes the six main phases of project management: initiation, definition, design, development, implementation, and follow-up. The document emphasizes gathering requirements from stakeholders, developing clear agreements, and choosing definitive designs and plans in the early phases to help guide the project and manage expectations. It also highlights challenges such as unclear expectations, uninvolved end users, and lack of approval processes that can lead to issues down the road. Overall the document presents a phased project management approach and lessons learned.
These are detailed notes from the visit at the Copenhagen's Danish Design Centre, which had on display a very informative exhibition on a model for a design-driven innovation, developed by the Danish Design Centre.
Design-driven Innovation (DIN) is a tool for developing better responses to complex challenges while ensuring implementation through a design-driven approach.
I was interested in the potential of this model for designing public communication.
The credit for all the information in this document goes to Danish Design Centre.
In a world with ever-increasing regulatory and external scrutiny, the criticality of project risk and governance is growing simultaneously. It is important to identify risks and communicate these risks to the sponsors, but is this enough? Project sponsors and executives must now be selected based on not only those who are directly impacted by the project, but those with broader responsibilities as well.
This document discusses project stakeholder management. It describes the key processes as identify stakeholders, plan stakeholder management, manage stakeholder engagement, and control stakeholder engagement. The processes aim to effectively engage stakeholders throughout the project life cycle to increase the chances of project success. Identifying stakeholders involves analyzing who could impact or be impacted by the project. Planning stakeholder management develops strategies to engage stakeholders based on their needs and potential impact. Managing engagement involves communicating with stakeholders and addressing issues. Controlling engagement monitors stakeholder relationships and makes adjustments as needed.
The document discusses the changes between the fifth edition of the Project Management Body of Knowledge (PMBOK) guide and previous editions. Key changes include increasing the number of knowledge areas from 9 to 10 and processes from 42 to 47. It also outlines new concepts introduced in the fifth edition such as business value, risk appetite, and the data, information, knowledge, wisdom model. The document provides overviews of each chapter and highlights revisions made to topics like stakeholders, project success criteria, and project life cycles.
The document discusses various topics related to project management including scope management, time management, cost management, quality management, and other areas. It provides information on objectives and challenges of project selection, justification and charters. Methods and steps are outlined for writing project charters, scope statements, scope management plans, work breakdown structures, schedules and controlling changes.
The document discusses effective stakeholder engagement for projects. It defines stakeholders as individuals or groups impacted by or critical to a project's success. The stakeholder engagement process involves identifying stakeholders, assessing them, planning communication, and engaging them. Effective engagement maximizes project success by winning support and cooperation. The document provides examples of identifying stakeholders for a university email migration project and assessing their concerns and communication needs. It also discusses challenges experienced with stakeholders and the successful outcome of applying engagement practices.
This document outlines a training course on creating strong business cases for GBIF Nodes. It discusses the rationale for using business cases, including to establish a Node's position, secure funds, and increase proposal success rates. The presentation covers components of an effective business case like the executive summary, problem statement, solutions, and cost/benefit analysis. It also provides best practices and resources for Nodes to reference when developing business cases.
This document discusses project stakeholder management. It describes identifying stakeholders, planning stakeholder engagement, managing engagement, and monitoring engagement. The key steps are to identify stakeholders and assess their interests, power, and impact; develop a stakeholder engagement plan to effectively communicate with each group; work with stakeholders and address issues throughout the project; and monitor engagement and make adjustments as needed. The overall goal is to engage the appropriate stakeholders in order to help ensure project success.
Stakeholder Management – To identify and manage stakeholders throughout the life cycle of the project and increase the chance of project success.
---
Why to Identify Stakeholders?
How to Identify Stakeholders?
How to Manage Stakeholders?
---
Information Technology Project Management - part 08Rizwan Khurram
This document provides an overview of key concepts in project quality management for information technology projects. It discusses defining and planning for quality, quality assurance and control processes, quality tools and techniques like the Seven Basic Tools of Quality and Six Sigma. It also covers quality standards, testing, and how quality relates to project success and failures. The document is from the 7th edition of the textbook "Information Technology Project Management".
The document discusses stakeholder management and defines stakeholders as individuals, groups, or organizations that are actively involved in a project or impacted by its outcomes. It identifies key stakeholders as those who can influence a project's success or failure. The document outlines the stakeholder management process, including identifying stakeholders, prioritizing them based on power and interest, and engaging them throughout the project life cycle. It provides templates for stakeholder interviews to clarify project objectives, deliverables, communication needs, and constraints.
This document discusses stakeholder analysis for a project. It identifies different types of stakeholders (internal/external, operational/commercial contacts, etc.) and ways to assess their level of interest, influence, and commitment to the project. Stakeholder commitment is depicted on a curve from awareness to internalization. Stakeholders are also categorized by status - green for supporters, orange for neutral, and red for blockers. The document provides examples of factors that could lead to each status designation.
Project management stakeholder feb 2018Malcolm Peart
This document discusses stakeholder management in project management. It notes that stakeholder recognition has grown from a single page in 1996 to a full chapter in 2013 in PMI standards. Stakeholders can influence all aspects of a project including scope, risks, costs, timelines, and organizational structure. Effective stakeholder identification, engagement, and management is important for project success, while failure to manage stakeholders properly can lead to project cancellation or cost overruns. The document provides frameworks for analyzing stakeholders and engaging with them throughout the project lifecycle.
The third way running effective projectsRune Aresvik
An article outlining how "anyone" can manage complex projects successfully by using the tools and methodologies developed by leading management consultants
This document discusses stakeholder management, which is an important knowledge area for project managers. It identifies the key processes for managing stakeholders as identifying stakeholders, planning stakeholder management, managing stakeholder engagement, and controlling stakeholder engagement. The document provides examples of how to identify and classify stakeholders, as well as best practices for planning, engaging with, and controlling stakeholders over the course of a project. Managing stakeholders effectively is important for project success and addressing potential issues or changes that can impact organizations during a project.
This document provides an overview of the key topics and concepts covered in the textbook "Information Technology Project Management, Eighth Edition". It discusses what a project is, examples of IT projects, and attributes of projects. It also describes project management, the project management framework including stakeholders, knowledge areas, tools and techniques. The document notes the relationship between project, program and portfolio management. It provides statistics on the IT industry and project management profession.
This document provides an overview of key topics from the 8th edition of the textbook "Information Technology Project Management". It describes the systems view of project management and its application to IT projects. It explains the importance of stakeholder management, top management commitment, and understanding organizational culture and structure for project success. The document also discusses trends in IT project management like agile methods, globalization and outsourcing. Project life cycles, systems development life cycles and different project management methodologies are also summarized.
The document provides an overview of key concepts in project management from the textbook "Information Technology Project Management, Seventh Edition". It discusses how project management has evolved from early examples like the Egyptian pyramids to more modern applications. It also notes that many IT projects fail to meet goals and outlines strategies to improve project outcomes through better management. The document summarizes the project management life cycle and roles of project managers, stakeholders, and professional organizations like PMI.
The document discusses various project development stages and planning tools. It describes project development as the systematic use of resources to design and implement a project to meet goals and objectives. Key stages include defining the project, estimating costs, allocating resources, and testing the project. Planning tools covered are problem analysis using a problem tree, stakeholder analysis by identifying stakeholders and their interests/impact, objectives analysis by reformulating problems as objectives, and alternatives analysis to evaluate options to achieve objectives. Examples and steps are provided for each tool.
This document discusses stakeholder management for projects. It begins by introducing stakeholder management and identifying stakeholders. It then discusses planning stakeholder engagement, managing engagement, and monitoring engagement. Key aspects covered include identifying stakeholders' interests and impact, developing communication plans, employing engagement strategies, addressing stakeholder concerns, and using feedback to improve engagement. The goal of stakeholder management is to effectively engage stakeholders throughout the project to achieve project success.
This document outlines best practices for project management. It defines a project as a temporary endeavor with a unique purpose that requires resources. Project management is applying skills and techniques to meet stakeholder needs and expectations. Key best practices include defining the project with a document describing objectives and scope, planning activities and timelines, communicating with stakeholders, tracking progress, managing risks and changes, and holding a wrap-up meeting.
Managing stakeholder expectations is one of the most important tasks for a project manager. It involves identifying all stakeholders, understanding their interests and level of influence, and communicating with them throughout the project. Key tools for managing stakeholders include stakeholder analysis grids to categorize them, expectation management matrices to clarify priorities, and issue logs to track concerns. Project managers must also decentralize decision-making, be transparent with information, and treat all stakeholders equitably regardless of their level of power or interest. While technology can aid communication, the most important skills are listening to understand stakeholders and building trust through clear, concise dialogue.
Managing stakeholder expectations is one of the most important tasks for a project manager. It involves identifying all stakeholders, understanding their interests and level of influence, and communicating with them throughout the project. Key tools for managing stakeholders include stakeholder analysis grids to categorize them, expectation management matrices to clarify priorities, and issue logs to track concerns. Project managers must treat all stakeholders equally, share information transparently, and encourage their participation to build commitment and ensure project success. Above all, clear and frequent communication between the project manager and stakeholders through various means is essential for meeting expectations.
The document outlines the session agenda for a project management training session, including introductions, an overview of why project management is important, a project management framework, group exercises on stakeholders and risk, and a close. It also provides biographical details on the facilitator, including his professional experience managing projects and information systems, academic qualifications including an MBA and PhD research, and his company LearningTalk which provides management training and consultancy.
The document outlines an agenda for a project management training session. It includes an introduction to project management, discussions of stakeholders and project planning, exercises on stakeholders and risk, and breaks for coffee and lunch. Joe Houghton is introduced as the facilitator with experience in project management, consulting, and teaching.
Student 1 Hi,Project is a temporary goal that a team or an .docxcpatriciarpatricia
Student 1:
Hi,
Project is a temporary goal that a team or an organization undertakes in order to create a unique product or service. A project different from a day-to-day activity, this is because project(s) are temporary, it will have a start, a goal, a defined objective, and a scope that must be achieved by the defined end time (Project Management Institute, n.d.). On top of the above-mentioned, projects heavily rely on the effective management of triple-constants, time, quality & cost. The key attributes of a project are that,
1. A project will always have a start and end dates
2. Requires resources from multiple teams or areas in an organization to achieve one common goal
3. Involves uncertainty and changes to scope
4. Has budget limitation that impacts utilization of resources and supplies
5. Will always need a stakeholder or a sponsor
In my experience, I learnt that he role of top management / business leadership commitment is key for a project to yield fruitful results as many projects aren’t completed due to lack of leadership support & commitment. Involvement of top management in our project helped us team in getting key decisions and changes related to infrastructure, architecture, network & operations quickly. Leadership involvement during initiation/kick-off ensured that the impacted teams that are on the other side of the organization co-operated more readily than usual. Having the top management involved in the project helped our team in getting additional resources and support when required that otherwise could have resulted in delay or even termination of the project. IT projects are filled with unique challenges in every step, some of them are,
1. Scope change in the middle of the project
2. Delivery delays due to miscommunication of scope between impacted teams (Ramachandran, 2017)
3. Remote stakeholders that make output delivery and decision-making difficult (Ramachandran, 2017)
Absence of pre-defined project management practices that jeopardizes the delivery when blockers appear (Ramachandran, 2017)
Thanks,
Vamshi
References
Project Management Institute. (n.d.). What is Project Management? Retrieved from Project Management Institute: https://www.pmi.org/about/learn-about-pmi/what-is-project-management
Ramachandran, K. (2017, September 18). 5 IT Project Management Challenges and How to Overcome Them. Retrieved from Capterra: https://blog.capterra.com/it-project-management-challenges-and-how-to-overcome-them/
Student 2:
IT Management
What is a project, and what are its main attributes? How is a project different from what most people do in their day-to-day jobs?
A project is a venture towards developing a certain product or services which is unique, is a mostly a collaborative practice which is planned and organized to follow particular order so as to achieve. For an activity to be referred to as a project, there are some attributes that must be displayed. This includes; projects are unique and mostly temporary because .
Student 1 Hi,Project is a temporary goal that a team or an .docxdeanmtaylor1545
Student 1:
Hi,
Project is a temporary goal that a team or an organization undertakes in order to create a unique product or service. A project different from a day-to-day activity, this is because project(s) are temporary, it will have a start, a goal, a defined objective, and a scope that must be achieved by the defined end time (Project Management Institute, n.d.). On top of the above-mentioned, projects heavily rely on the effective management of triple-constants, time, quality & cost. The key attributes of a project are that,
1. A project will always have a start and end dates
2. Requires resources from multiple teams or areas in an organization to achieve one common goal
3. Involves uncertainty and changes to scope
4. Has budget limitation that impacts utilization of resources and supplies
5. Will always need a stakeholder or a sponsor
In my experience, I learnt that he role of top management / business leadership commitment is key for a project to yield fruitful results as many projects aren’t completed due to lack of leadership support & commitment. Involvement of top management in our project helped us team in getting key decisions and changes related to infrastructure, architecture, network & operations quickly. Leadership involvement during initiation/kick-off ensured that the impacted teams that are on the other side of the organization co-operated more readily than usual. Having the top management involved in the project helped our team in getting additional resources and support when required that otherwise could have resulted in delay or even termination of the project. IT projects are filled with unique challenges in every step, some of them are,
1. Scope change in the middle of the project
2. Delivery delays due to miscommunication of scope between impacted teams (Ramachandran, 2017)
3. Remote stakeholders that make output delivery and decision-making difficult (Ramachandran, 2017)
Absence of pre-defined project management practices that jeopardizes the delivery when blockers appear (Ramachandran, 2017)
Thanks,
Vamshi
References
Project Management Institute. (n.d.). What is Project Management? Retrieved from Project Management Institute: https://www.pmi.org/about/learn-about-pmi/what-is-project-management
Ramachandran, K. (2017, September 18). 5 IT Project Management Challenges and How to Overcome Them. Retrieved from Capterra: https://blog.capterra.com/it-project-management-challenges-and-how-to-overcome-them/
Student 2:
IT Management
What is a project, and what are its main attributes? How is a project different from what most people do in their day-to-day jobs?
A project is a venture towards developing a certain product or services which is unique, is a mostly a collaborative practice which is planned and organized to follow particular order so as to achieve. For an activity to be referred to as a project, there are some attributes that must be displayed. This includes; projects are unique and mostly temporary because .
This document discusses project stakeholder management. It covers identifying stakeholders, planning stakeholder management, managing stakeholder engagement, and controlling stakeholder engagement. Stakeholders are identified using stakeholder analysis and expert judgement. A stakeholder register is created. The stakeholder management plan involves assessing current and desired engagement levels to identify gaps. Managing engagement involves communicating with stakeholders and working to meet their needs using various communication methods and interpersonal/management skills. Controlling engagement monitors relationships and makes adjustments to plans.
This document summarizes a thesis that examines critical success factors and the role of the project sponsor in Dutch public sector projects. It finds that 11 factors are critical for project success, including generating a business case, clear goals/requirements, effective communication/stakeholder management, and effective project governance. The project sponsor plays an important role in the project business dimension by setting goals/requirements and managing communication/stakeholders. To be effective, a sponsor should focus on these areas as well as developing a business case and project strategy. Personal attributes like influencing stakeholders and providing direction are also important for sponsors.
This document discusses changes to the Project Management Body of Knowledge (PMBOK) Guide. It notes that the current edition focuses on delivering outcomes regardless of approach, in contrast to previous editions which focused on inputs, tools/techniques, and outputs. The shift is from a process-based standard to one based on principles. There are now eight project performance domains that represent critical activities for effective delivery. Tailoring allows adaptation of approaches, governance, and processes to suit different environments and work. The guide recognizes that no publication can include all tools and techniques, so it presents commonly used models, methods, and artifacts.
Stakeholder analysis identifies key individuals, groups, or institutions that may be affected by a project. It assesses their interests and how these interests could impact the project's viability. For small projects, using PESTLE analysis to consider political, economic, social, technological, legal, and environmental factors helps identify stakeholders. Medium and large projects require a more detailed analysis including stakeholder mapping, identifying allegiances, and developing a management strategy. Regularly revisiting stakeholder analysis is important as positions may change. Benefit realization management can also inform stakeholder analysis by mapping which benefits different stakeholders value most and tailoring communications accordingly.
In this webinar we will talk about some of outcomes of recent projects along with the implications of those outcomes and how you can adopt some of the ideas into your own projects.
How to Master Stakeholder Analysis: A Crucial Skill for Project ManagersMindCypress .
Stakeholder Analysis is crucial in project management, aiding in understanding individuals impacted by a project. Mastering this skill is vital for project success. This blog explores its importance and how project management training, like PMP certification, aids in its execution.
Advanced manufacturing is the production of complex machines through the application of new technologies and processes. It involves utilizing enabling technologies and innovative design and business processes to create novel, high value and competitive products efficiently. Advanced manufacturing is relative to a country's existing capabilities and involves upgrading processes and technologies at any stage of production. Understanding how global value chains are managed can provide insights into how countries can integrate into global manufacturing industries.
The document summarizes the EFFRA Roadmap for Factories of the Future 2020. It outlines six research priority domains: 1) Advanced Manufacturing Processes 2) Adaptive and Smart Manufacturing Systems 3) Digital, Virtual and Resource-Efficient Factories 4) Collaborative and Mobile Enterprises 5) Human-Centric Manufacturing 6) Customer-Focused Manufacturing. The roadmap aims to address challenges in economic, social and environmental sustainability through focus on the right technologies for the identified opportunities and challenges.
1. An ERP system manages a company's resources like products, customers, suppliers, employees, facilities, finances, etc. It integrates data across departments for improved communication, productivity and efficiency.
2. Originally, departments used separate information systems like custom programs or spreadsheets. This led to data silos with inefficient exchange of information between departments.
3. The development of local area networks and client-server computing in the late 1980s/1990s allowed departments to connect their systems and exchange data seamlessly, addressing the data silo issue. This paved the way for integrated ERP systems spanning all company resources.
The document discusses the evolution and history of ERP systems from inventory control packages in the 1960s to extended ERP systems today. It describes how ERP systems evolved from materials requirements planning (MRP) systems in the 1970s to manufacturing resource planning (MRP II) systems in the 1980s to integrated enterprise resource planning (ERP) systems in the 1990s that began to incorporate additional modules. Today's extended ERP systems provide connections to functions like customer relationship management (CRM) and supply chain management (SCM). The document also outlines some of the benefits and challenges of implementing ERP systems for organizations.
This document provides information about a manufacturing processes laboratory course, including:
- The schedule lists 13 sessions over 14 weeks for demonstrations, exercises, an exam, and student projects.
- General instructions are provided on safety, submitting reports, dress code, cleaning work areas, and more.
- Recommended reading materials are listed to refer to for answering question bank questions.
- An introduction is given on the different parts of the course, including demonstrations, exercises, an exam, and student projects focused on casting, metal forming, and other manufacturing processes.
The document introduces data warehouses and discusses the differences between online transaction processing (OLTP) and online analytical processing (OLAP). It notes that a data warehouse is a subject-oriented, integrated collection of data that helps analysts make informed decisions. OLTP systems emphasize fast processing of short transactions, maintaining integrity, and throughput, while OLAP systems handle complex queries, aggregations, and response time.
Haiku Deck is a presentation tool that allows users to create Haiku style slideshows. The tool encourages users to get started making their own Haiku Deck presentations which can be shared on SlideShare. In just a few sentences, it pitches the idea of using Haiku Deck to easily create visual presentations.
A computer virus is a malicious program that can replicate itself and spread from one computer to another without permission. It can quickly use all available memory, modify or erase data, and show annoying messages. Viruses are a type of malware, along with worms, Trojans, spyware, and zombies. A DVD is an optical disc format that can store high-capacity data like movies and operating systems in various capacities from 4.7GB to 17.08GB. DVDs come in 12cm and 8cm diameters.
This document discusses automation efforts at Rourkela Steel Plant in India. It describes the implementation of an Integrated Materials Management System to improve procurement and inventory management. An Electronic Procurement System was also implemented using an online portal to increase transparency and reduce costs. The plant's Production Planning and Control system was automated to better track orders, inventory, and quality control. The document concludes that the plant could benefit further from implementing an Enterprise Resource Planning (ERP) system to integrate business processes and information flow across departments.
Tata Steel Group reported its consolidated financial results for the fiscal year ending March 31, 2013. While Indian operations saw robust growth due to ramped up expansion, European operations improved in the last quarter due to increased volumes. Overall, the Group saw increased steel deliveries and turnover compared to the previous fiscal year. However, profit declined significantly due to an impairment charge related to depressed demand in Europe. The Group aims to further expand capacity in India and improve competitiveness in Europe.
This document discusses a study on implementing an Enterprise Resource Planning (ERP) system at Visakhapatnam Steel Plant in India. It provides background on the steel plant and outlines some issues with its existing legacy systems. The document then discusses ERP systems in general, including their advantages over legacy systems, why organizations implement them, and their key components and functions. It also describes the ERP implementation process at Visakhapatnam Steel Plant, including the software, hardware, and network infrastructure implemented as well as goals achieved. Finally, it discusses future directions for the ERP system at the plant.
This document discusses machining forces and Merchant's Circle Diagram (MCD). It begins by explaining the importance and purposes of determining cutting forces. It then describes the different cutting force components for turning, drilling and milling operations. Next, it introduces MCD and how it can be used to represent cutting forces and their relationships. The document provides examples of how MCD can be constructed and used to determine other forces, friction, shear strength, power consumption and more. It concludes by presenting solutions to example problems applying MCD calculations.
This document discusses using the Analytical Hierarchy Process (AHP) to select the head of an educational institute. It presents AHP as a decision-making tool to prioritize selection criteria and potential candidates. An example uses criteria like experience, administration skills, research activity, salary, and current role to evaluate professors applying for a head position. Pairwise comparisons and a hierarchical structure are used to calculate priority vectors and an overall priority for each professor. The results provide a ranked list of candidates to aid in selecting the best person for the role.
The document discusses applying the DeLone & McLean Information Systems Success Model to measure the success of e-commerce systems. It proposes updating the original model by adding a service quality dimension and combining individual and organizational impacts into a net benefits construct. The updated model contains six dimensions: system quality, information quality, service quality, use, user satisfaction, and net benefits. These dimensions provide a framework for organizing e-commerce success metrics identified in the literature. Case examples are used to demonstrate how the model can guide the identification and specification of e-commerce success metrics.
Organizations often struggle with costly and delayed ERP implementations when they focus solely on technology, ignore requirements definition, and rush from requirements to development without proper planning. Implementing a project management office (PMO) can help organizations avoid common pitfalls by providing structure, oversight, and governance over project scope, scheduling, resources, communication and reporting. Leveraging a PMO's roles in solution architecture, process improvement, mentoring, knowledge sharing, and facilitation can help ensure ERP implementations are successfully delivered on time and on budget.
This document is a specimen request form for a textbook. It requests information such as the title of the book, contact details of the faculty member making the request, including name, designation, department, institute, address, telephone, email, subjects handled, and details about the course including commencement date, yearly enrollments, decision date and mode for adoption/recommendation, and current textbook used. Approval for specimen requests will be at the sole discretion of Penram.
1) Queensland Health implemented a centralized IT service management model based on the ITIL framework to better align IT functions with business objectives.
2) The case study examined the challenges and critical success factors of this implementation. It confirmed factors like senior management commitment, change management strategies, and benefits tracking contributed to the project's success.
3) Maintaining close vendor relationships helped transfer technology knowledge to in-house staff. The study provides lessons for other organizations embarking on similar IT service management implementations.
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The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
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How MJ Global Leads the Packaging Industry.pdfMJ Global
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Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...ABHILASH DUTTA
This presentation provides a thorough examination of Over-the-Top (OTT) platforms, focusing on their development and substantial influence on the entertainment industry, with a particular emphasis on the Indian market.We begin with an introduction to OTT platforms, defining them as streaming services that deliver content directly over the internet, bypassing traditional broadcast channels. These platforms offer a variety of content, including movies, TV shows, and original productions, allowing users to access content on-demand across multiple devices.The historical context covers the early days of streaming, starting with Netflix's inception in 1997 as a DVD rental service and its transition to streaming in 2007. The presentation also highlights India's television journey, from the launch of Doordarshan in 1959 to the introduction of Direct-to-Home (DTH) satellite television in 2000, which expanded viewing choices and set the stage for the rise of OTT platforms like Big Flix, Ditto TV, Sony LIV, Hotstar, and Netflix. The business models of OTT platforms are explored in detail. Subscription Video on Demand (SVOD) models, exemplified by Netflix and Amazon Prime Video, offer unlimited content access for a monthly fee. Transactional Video on Demand (TVOD) models, like iTunes and Sky Box Office, allow users to pay for individual pieces of content. Advertising-Based Video on Demand (AVOD) models, such as YouTube and Facebook Watch, provide free content supported by advertisements. Hybrid models combine elements of SVOD and AVOD, offering flexibility to cater to diverse audience preferences.
Content acquisition strategies are also discussed, highlighting the dual approach of purchasing broadcasting rights for existing films and TV shows and investing in original content production. This section underscores the importance of a robust content library in attracting and retaining subscribers.The presentation addresses the challenges faced by OTT platforms, including the unpredictability of content acquisition and audience preferences. It emphasizes the difficulty of balancing content investment with returns in a competitive market, the high costs associated with marketing, and the need for continuous innovation and adaptation to stay relevant.
The impact of OTT platforms on the Bollywood film industry is significant. The competition for viewers has led to a decrease in cinema ticket sales, affecting the revenue of Bollywood films that traditionally rely on theatrical releases. Additionally, OTT platforms now pay less for film rights due to the uncertain success of films in cinemas.
Looking ahead, the future of OTT in India appears promising. The market is expected to grow by 20% annually, reaching a value of ₹1200 billion by the end of the decade. The increasing availability of affordable smartphones and internet access will drive this growth, making OTT platforms a primary source of entertainment for many viewers.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...my Pandit
Dive into the steadfast world of the Taurus Zodiac Sign. Discover the grounded, stable, and logical nature of Taurus individuals, and explore their key personality traits, important dates, and horoscope insights. Learn how the determination and patience of the Taurus sign make them the rock-steady achievers and anchors of the zodiac.
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
Chapter 13
1. Note: See the text itself for full citations.
Information Technology Project
Management, Eighth Edition
2. Copyright 2016
Understand the importance of project
stakeholder management throughout the life of a
project
Discuss the process of identifying stakeholders,
how to create a stakeholder register, and how to
perform a stakeholder analysis
Describe the contents of a stakeholder
management plan
Information Technology Project
Management, Eighth Edition 2
3. Copyright 2016
Understand the process of managing stakeholder
engagement and how to use an issue log
effectively
Explain methods for controlling stakeholder
engagement
Discuss types of software available to assist in
project stakeholder management
Information Technology Project
Management, Eighth Edition 3
4. Copyright 2016
Because stakeholder management is so important
to project success, the Project Management
Institute decided to create an entire knowledge area
devoted to it as part of the Fifth Edition of the
PMBOK® Guide in 2013
The purpose of project stakeholder management is
to identify all people or organizations affected by a
project, to analyze stakeholder expectations, and to
effectively engage stakeholders
Information Technology Project
Management, Eighth Edition 4
5. Copyright 2016
Projects often cause changes in organizations, and
some people may lose their jobs when a project is
completed. Project managers might be viewed as
enemies if the project resulted in job losses for some
stakeholders
By contrast, they could be viewed as allies if they
lead a project that helps increase profits, produce
new jobs, or increase pay for certain stakeholders
In any case, project managers must learn to identify,
understand, and work with a variety of stakeholders
Information Technology Project
Management, Eighth Edition 5
6. Copyright 2016
Changing the way work is done can send a shock
wave through an organization, leaving many people
afraid and even thinking about ways to stop or
sabotage a project
Donald White, founder and program manager at
Defense Systems Leaders in Washington, D.C.,
described situations that can lead to project sabotage:
◦ Buy-in blues
◦ Short-term profits
◦ Overachieving
◦ Lack of respect
Information Technology Project
Management, Eighth Edition 6
7. Copyright 2016
Identifying stakeholders: Identifying everyone involved in
the project or affected by it, and determining the best ways
to manage relationships with them.
Planning stakeholder management: Determining
strategies to effectively engage stakeholders
Managing stakeholder engagement: Communicating and
working with project stakeholders to satisfy their needs and
expectations, resolving issues, and fostering engagement in
project decisions and activities
Controlling stakeholder engagement: Monitoring
stakeholder relationships and adjusting plans and strategies
for engaging stakeholders as needed
Information Technology Project
Management, Eighth Edition 7
9. Copyright 2016
Internal project stakeholders generally include the
project sponsor, project team, support staff, and
internal customers for the project. Other internal
stakeholders include top management, other
functional managers, and other project managers
because organizations have limited resources
External project stakeholders include the project’s
customers (if they are external to the organization),
competitors, suppliers, and other external groups that
are potentially involved in the project or affected by it,
such as government officials and concerned citizens
Information Technology Project
Management, Eighth Edition 9
10. Copyright 2016
www.projectstakeholder.com lists other
stakeholders including:
◦ Program director
◦ Project manager’s family
◦ Labor unions
◦ Potential customers
It is also necessary to focus on stakeholders with
the most direct ties to a project, for example only
key suppliers
Information Technology Project
Management, Eighth Edition 10
11. Copyright 2016
A stakeholder register includes basic information on
stakeholders:
◦ Identification information: The stakeholders’ names, positions,
locations, roles in the project, and contact information
◦ Assessment information: The stakeholders’ major
requirements and expectations, potential influences, and
phases of the project in which stakeholders have the most
interest
◦ Stakeholder classification: Is the stakeholder internal or
external to the organization? Is the stakeholder a supporter of
the project or resistant to it?
Information Technology Project
Management, Eighth Edition 11
13. Copyright 2016
After identifying key project stakeholders, you can
use different classification models to determine an
approach for managing stakeholder relationships
A power/interest grid can be used to group
stakeholders based on their level of authority
(power) and their level of concern (interest) for
project outcomes
Information Technology Project
Management, Eighth Edition 13
15. Copyright 2016
Unaware: Unaware of the project and its potential
impacts on them
Resistant: Aware of the project yet resistant to change
Neutral: Aware of the project yet neither supportive
nor resistant
Supportive: Aware of the project and supportive of
change
Leading: Aware of the project
Information Technology Project
Management, Eighth Edition 15
16. Copyright 2016
Instead of just saying “no” when your project sponsor asks for
something unreasonable, it is better to explain what is wrong
with the request and then present a realistic way to solve the
problem at hand
For example, Christa Ferguson, a PMP and independent
program manager in San Francisco, described how she
handled a request from a project sponsor to deliver a new
tablet device in two months when she knew she would need
more time. Based on her experience, she knew the RFQ for
the effort alone would take almost a month. Christa quickly
researched the facts to propose a realistic delivery schedule.
The project sponsor reset expectations once he learned what
it took to produce the tablets
Information Technology Project
Management, Eighth Edition 16
17. Copyright 2016
After identifying and analyzing stakeholders,
project teams should develop a plan for
management them
The stakeholder management plan can include:
◦ Current and desired engagement levels
◦ Interrelationships between stakeholders
◦ Communication requirements
◦ Potential management strategies for each stakeholders
◦ Methods for updating the stakeholder management plan
Information Technology Project
Management, Eighth Edition 17
18. Copyright 2016
Because a stakeholder management plan often
includes sensitive information, it should not be part
of the official project documents, which are
normally available for all stakeholders to review
In many cases, only project managers and a few
other team members should prepare the
stakeholder management plan
Parts of the stakeholder management plan are
not written down, and if they are, distribution is
strictly limited
Information Technology Project
Management, Eighth Edition 18
20. Copyright 2016
Project success is often measured in terms of
customer/sponsor satisfaction
Project sponsors often rank scope, time, and cost
goals in order of importance and provide guidelines
on how to balance the triple constraint
This ranking can be shown in an expectations
management matrix to help clarify expectations
Information Technology Project
Management, Eighth Edition 20
22. Copyright 2016
Understanding the stakeholders’ expectations can
help in managing issues
Issues should be documented in an issue log, a
tool used to document, monitor, and track issues
that need resolution
Unresolved issues can be a major source of
conflict and result in stakeholder expectations not
being met
Issue logs can address other knowledge areas as
well
Information Technology Project
Management, Eighth Edition 22
24. Copyright 2016
Project managers are often faced with challenges,
especially in managing stakeholders
Sometimes they simply cannot meet requests
from important stakeholders
Suggestions for handling these situations include
the following:
◦ Be clear from the start
◦ Explain the consequences
◦ Have a contingency plan
◦ Avoid surprises
◦ Take a stand
Information Technology Project
Management, Eighth Edition 24
25. Copyright 2016
You cannot control stakeholders, but you can
control their level of engagement
Engagement involves a dialogue in which people
seek understanding and solutions to issues of
mutual concern
Many teachers are familiar with various
techniques for engaging students
It is important to set the proper tone at the start of
a class or project
Information Technology Project
Management, Eighth Edition 25
26. Copyright 2016
If a teacher (or manager) does nothing but lecture
on the first day of class (or at meetings) or
criticizes the first person who offers a comment,
students (or workers) will quickly decide that their
best strategy is to keep quiet and maybe not even
attend the class (or meetings)
On the other hand, if the teacher (or manager)
uses a lot of activities to get all participants to
speak or use technology to participate, they will
expect to be active participants in future classes
(or meetings)
Information Technology Project
Management, Eighth Edition 26
27. Copyright 2016
Many students today like to interact via text messages. Ellen
DeGeneres, a popular comedian with her own television
show, likes to poke fun at text messages in a segment based
on amusing errors caused by cell phone auto-correct
features. For example, a father had the following text
exchange with his daughter:
Information Technology Project
Management, Eighth Edition 27
28. Copyright 2016
In addition to watching out for auto-correct errors
when messaging, users must also be careful who
they reply to and what they say in reply
See the text for an example from an actual college
student who forgot about an exam. The professor
called the student’s cell phone shortly after the exam
started. Her policy was to assign a grade of zero if
students did not show up without a valid excuse
The student did not answer the phone call, but he
sent several texts, which were obviously not true
Information Technology Project
Management, Eighth Edition 28
29. Copyright 2016
Key stakeholders should be invited to actively
participate in a kick-off meeting rather than merely
attending it
The project manager should emphasize that a
dialogue is expected at the meeting, including texts or
whatever means of communication the stakeholders
prefer. The project manager should also meet with
important stakeholders before the kick-off meeting
The project schedule should include activities and
deliverables related to stakeholder engagement, such
as surveys, reviews, demonstrations, and sign-offs.
Information Technology Project
Management, Eighth Edition 29
30. Copyright 2016
On some IT projects, important stakeholders are
invited to be members of the project teams
For example, when Northwest Airlines (now Delta)
was developing a new reservation system called
ResNet, it interviewed reservation agents for
positions as programmers on the project team
Northwest made sure that user needs were
understood by having them actually develop the
system’s user interface
Information Technology Project
Management, Eighth Edition 30
31. Copyright 2016
Productivity software, communications software,
and collaboration tools can promote stakeholder
engagement
Social media can also help engage stakeholders.
For example, LinkedIn has thousands of groups
for project management professionals
Some project management software includes
functionality like Facebook’s to encourage
relationship building on projects, like giving high
fives for a job well done
Information Technology Project
Management, Eighth Edition 31
32. Copyright 2016
Elizabeth Harrin, author of Social Media for Project
Managers, describes the pros and cons of several
social media tools, including blogs, collaboration
tools, instant messaging, microblogs like Twitter and
Facebook, podcasts, RSS, social networks,
vodcasts (video podcasts), webinars, and wikis
Harrin provides advice for when to use social media
and when not to use it
As the saying goes, “A fool with a tool is still just a
fool.” A lot of stakeholder engagement requires old-
fashioned techniques like talking to someone!
Information Technology Project
Management, Eighth Edition 32
33. Copyright 2016
Not all software implementations go well, and managing
stakeholders is a major challenge
The U.K. government scrapped its £11.4 billion national
healthcare IT initiative in September 2011 after it failed to
deliver the promised benefits. Unfortunately, this project was
just one in a series of high-profile failures in the U.K.
In response, the government decided to send its project
managers back to school! They partnered with the University
of Oxford and the Deloitte consulting firm to establish the
Major Projects Leadership Academy in Oxford, England
As of spring 2015, about 120 people have graduated and
another 200 have enrolled
Information Technology Project
Management, Eighth Edition 33
34. Copyright 2016
Managing stakeholders is now the tenth
knowledge area in the PMBOK® Guide.
Processes include:
◦ Identify stakeholders
◦ Plan stakeholder management
◦ Manage stakeholder engagement
◦ Control stakeholder engagement
Information Technology Project
Management, Eighth Edition 34