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Technical communication aims to collect, interpret, and share information to help users. It focuses on being user-centered, efficient, and straightforward rather than including personal thoughts. Effective technical documents have worthwhile content, sensible organization, a readable style, effective visuals, and accessible design. Technical communication comes in many forms like letters, emails, instructions, reports and proposals to share knowledge on technical and societal issues.

Education Business

Chapter 1 Introduction to Technical Communication

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Lannon, John M. (2006). Technical Communication (10 th ed.). New York: Pearson Longman.

Copyright © 2012 Pearson Education, Inc. 1 Chapter 1 Communicating in the Technical Workplace Copyright © 2012 Pearson Education, Inc. 2 Chapter Outline Developing a Workplace Writing Process Genres and the Technical Writing Process What Is Technical Communication? How Important Is Technical Communication? Copyright © 2012 Pearson Education, Inc. 3 Developing a Workplace Writing Process Technical Writing Is a Process That Includes the Following Stages: Stage 1: Planning and Researching Define the rhetorical situation State your purpose Research your subject Copyright © 2012 Pearson Education, Inc. Planning and Researching involves three activities: Define the rhetorical situation (The five W and How questions give you a sense of your rhetorical situation.) Four elements of the rhetorical situation: Subject – what is document about? What is the scope of the project? Purpose – what is the document trying to achieve? Why do the readers need it? What do they need to know? Readers – who are the readers? What are their needs and interests? What are they looking for? Context of Use – where and when will the document be used? What constraints are there? 2. State your purpose – what you want to do and what you want your document to achieve Purpose statement will help guide decisions about document, focus writing. Try to express exactly what you want your document to achieve using action verbs. Research your subject – gather information from a variety of sources Information management is key 4 Copyright © 2012 Pearson Education, Inc. 5 Developing a Workplace Writing Process (cont.) Technical Writing Is a Process That Includes the Following Stages (cont.): Stage 2: Organizing and drafting the content Stage 3: Improving the style Plain style and persuasive style Copyright © 2012 Pearson Education, Inc. Organizing and drafting Organizing the content – use common genres Drafting the content – include facts, data, reasoning, and examples Improving the style Plain style – stresses clarity and accuracy Persuasive style – aims to motivate readers by appealing to their values and emotions Similes and analogies add a visual quality to work Metaphors change readers perspective Changes in tone and pace add energy and color Most workplace texts are written in plain style. Goal should always be clear and concrete writing. 6 Developing a Workplace Writing Process (cont.) Technical Writing Is a Process That Includes the Following Stages (cont.): Stage 4: Designing the Document Stage 5: Revising and Editing Level 1: Revising Level 2: Substantive editing Level 3: Copyediting Level 4: Proofreading Copyright © 2012 Pearson Education, Inc. Designing the document – only takes minutes with a computer Readers expect good design Readers are “raiders” for information. Readers want effective graphics and layout to make information more accessible, interesting, and attractive. Design shoul.

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Chapter 1

1. Chapter 1 Introduction to Technical Communication

5. In the event of a lawsuit, faulty writing is treated like any other faulty product.

7. Lannon, John M. (2006). Technical Communication (10 th ed.). New York: Pearson Longman.

Chapter 1

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Chapter 1