1. Focusing on Interpersonal Communication © 2009 Cengage Learning. All rights reserved. Chapter 2 Lecture Slides

11. Interpersonal Influence  © 2009 Cengage Learning. All rights reserved. 3 Persuasiveness and poise Conversational control and Panache Interpersonal Influence Self-Assurance Task focus

16. Metacommunication © 2009 Cengage Learning. All rights reserved. Message sent Message implied Message inferred by senders by receivers “ Be on time.” “ An early start is the best one.” OR “ You are often late.” “ She thinks I’m always late.” “ Take more time with your work.” I want to help you improve.” OR We can’t afford any more foul-ups.” “ He thinks I’m careless, and this comment is a warning.” “ This work is better.” “ Good solid revisions.” OR “ Your work finally shows promise.” “ Was my previous work bad?” 4

20. Cultural Differences in Nonverbal Communication © 2009 Cengage Learning. All rights reserved. 4 Action U.S. interpretation Other interpretations Thumbs up “ Good job!” Islamic countries: obscenity; Bangladesh: taunting Eye contact “ I am interested.” OR “I trust you.” Japan: disrespect (esp. in women) Slapping a co-worker on the back “ I enjoy working with you!” Japan: aggressive