This document discusses quality management and total quality management (TQM). It defines quality as meeting customer needs and TQM as an organization-wide approach to continuously improving all processes, products, and services. The key aspects of TQM include taking a systems approach, using quality tools like fishbone diagrams, having a customer orientation, active management participation, and employee involvement and empowerment. Barriers to implementing TQM include reluctance to change, resistance from employees and departments, and lack of understanding of TQM principles.
ASAL - USUL Agama Kristian
Konsep etika dan moral Agama Kristian
Kesefahaman terhadap konsep etika dan moral dalam agama kristian menyelesaikan isu - isu semasa terutamanya yang terdapat dalam menjawab soalan kefahaman.
ISI KANDUNGAN :
a. Pengenalan
b. Isu Islam dalam pemasaran
c. Maksud dan konsep pemasaran
d. Prinsip Islam dalam strategi dan perancangan pemasaran
e. Maksud etika
f. Prinsip etika Islam
g. Perniagaan merbahaya pada negara/masyarakat
โข Monopoli
โข Wang palsu
โข Pelacuran
โข Cetak rompak
โข Dadah
โข Judi/loteri
h. Perniagaan terlarang
i. Haram jual beli
j. Kesimpulan
ASAL - USUL Agama Kristian
Konsep etika dan moral Agama Kristian
Kesefahaman terhadap konsep etika dan moral dalam agama kristian menyelesaikan isu - isu semasa terutamanya yang terdapat dalam menjawab soalan kefahaman.
ISI KANDUNGAN :
a. Pengenalan
b. Isu Islam dalam pemasaran
c. Maksud dan konsep pemasaran
d. Prinsip Islam dalam strategi dan perancangan pemasaran
e. Maksud etika
f. Prinsip etika Islam
g. Perniagaan merbahaya pada negara/masyarakat
โข Monopoli
โข Wang palsu
โข Pelacuran
โข Cetak rompak
โข Dadah
โข Judi/loteri
h. Perniagaan terlarang
i. Haram jual beli
j. Kesimpulan
Introduction - Need for quality - Evolution of quality - Definitions of quality - Dimensions of product and service quality - Basic concepts of TQM - TQM Framework - Contributions of Deming, Juran and Crosby - Barriers to TQM - Quality statements - Customer focus - Customer orientation, Customer satisfaction, Customer complaints, Customer retention - Costs of quality.
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Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
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๐๐ ๐๐จ๐ฆ๐ฌ (๐๐ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌ) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
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3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
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A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
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1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
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CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
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Memorandum Of Association Constitution of Company.pptseri bangash
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www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
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Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
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Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
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Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
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This article provides a comprehensive guide on how to
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Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
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Chap 9 MGT162
1. 1
Quality And Total QualityQuality And Total Quality
Management (TQM)Management (TQM)
2. 2
What is qualityWhat is quality
๏ง Quality is the totality of
features and characteristics
of a product or service that
bear on its ability to satisfy
stated or implied needs. ( The
American Society For Quality
Control )
3. 3
What is TQM?What is TQM?
๏ง TQM is an organization wide
approach to continuously
improving the quality of all
the organizationโs process,
products, and services.
4. 4
Fundamentals of QualityFundamentals of Quality
Slide 1 of 3Slide 1 of 3
Fundamentals of QualityFundamentals of Quality
Slide 1 of 3Slide 1 of 3
๏ง Consumer Perspective
โข Quality can be defined as the degree to
which the product or service meets the
expectations of the customer.
๏ง Producer Perspective
โข Quality can be defined as the degree to
which the product or service conforms
to design specifications.
5. 5
Factors for Assessing QualityFactors for Assessing QualityFactors for Assessing QualityFactors for Assessing Quality
๏ง Product Factors
โข Aesthetics, features, performance,
reliability, serviceability, durability,
conformance, and perceived quality.
๏ง Service Factors
โข Responsiveness, reliability, assurance,
empathy, and tangibles.
6. 6
Cost of QualityCost of QualityCost of QualityCost of Quality
๏ง Prevention Costs
๏ง Appraisal Costs
๏ง Internal-Failure Costs
๏ง External-Failure Costs
7. 7
๏ง Prevention cost -Costs to prevent defective
output from occurring.
๏ง Appraisal cost โ Cost to assess the quality of
the product
๏ง Internal-failure cost โ Cost to repair or
dispose the defective output before delivery to
the customer.
๏ง External-failure cost -Cost resulting from
defective output that is not detected prior to
delivery to the customer.
8. 8
Two primaryTwo primary
responsibilities ofresponsibilities of
managers in a qualitymanagers in a quality
centered companycentered company
๏ง 1.Participate in formulating
strategies and policies to help
the company win through
total quality excellence
๏ง 2.To deliver marketing quality
alongside production quality
9. 9
Managerโs roles inManagerโs roles in
delivering high qualitydelivering high quality
goods and servicegoods and service
๏ง 1.Identify customer needs in well
defined target market
๏ง 2.Communicate customer
expectation accurately to the product
designers
๏ง 3.Make sure customer orders are
filled in correctly and the products
deliver on time
10. 10
Managerโs roles in delivering highManagerโs roles in delivering high
quality goods and servicequality goods and service
๏ง 4.Make sure customers receive
proper instructions and training
on how to use the products
๏ง 5.Measure company/product
image and customer satisfaction
on a continuous basis
๏ง 6.Continuously improve product
quality
11. 11
Basic premises aboutBasic premises about
quality improvementquality improvement
๏ง 1.Quality must be perceived by customers
๏ง 2.Quality must be reflected in every company activity, not
just in its products
๏ง 3.Quality requires total employee commitment
๏ง 4.Quality requires high quality partners
๏ง 5.Quality can always be improved
๏ง 6.Quality improvement requires quantum leaps.
๏ง 7.Quality does not cost more
12. 12
How establishHow establish
companies achievecompanies achieve
high standards ofhigh standards of
qualityquality๏ง 1.They formulated a vision of quality in their mission
statement
๏ง 2.Top mgt involvement from the start of the quality drive
๏ง 3.Focused on customer needs
๏ง 4.Develop effective planning and implementation to achieve
the goal
๏ง 5.They trained their employees to use statistical process
control tools
๏ง 6.Provide empowerment
๏ง 7.Reward their employees for quality performance
๏ง 8.Made quality improvement an on going challenge
13. 13
What is TQM?What is TQM?
๏ง TQM is an organization wide
approach to continuously
improving the quality of all
the organizationโs process,
products, and services.
14. 14
The Key Ideas of TQMThe Key Ideas of TQM
1. A System Approach
2. The Tools of TQM
3. A customer orientation
4. The role of management
5. Employee participation
15. 15
A System ApproachA System Approach
TQM focus on improving three
organizational systems :
a) The cultural/social system
b) The technical system
c) The management system
16. 16
The Tools Of TQMThe Tools Of TQM
1.The fishbone diagram- also
known as the cause-and-
effect diagram that helps
shows possible causes of a
problem.
2.Benchmarking-Comparing
your products and processes
against the best in the world.
18. 18
The role ofThe role of
managementmanagement
๏ง 1.Identify customer needs in well defined target market
๏ง 2.Communicate customer expectation accurately to the
product designers
๏ง 3.Make sure customer orders are filled in correctly and the
products deliver on time
๏ง 4.Make customers receive proper instructions and training
on how to use the products
๏ง 5.Measure company/product image and customer
satisfaction on a continuous basis
๏ง 6.Continuously improve product quality
20. 20
Hurdles inHurdles in
implementing TQMimplementing TQM
1.Managers reluctance to
implement TQM e.g fear of failure
or lack of knowledge
2.Employee resistance to change
3.Interdepartmental conflicts
4.Lack of understanding on the
basic principles of TQM