Com120 08 conversation_13ed_part1
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The document discusses principles for effective conversation, including disclosure, opening and closing conversations properly, taking turns speaking and listening effectively through cues, maintaining cooperation, and showing qualities like generosity, tact, politeness and sympathy. It focuses on the process of conversation, with sections on opening, feedforward, business, feedback and closing phases of an interaction.
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The document outlines the problem-solving process in groups, which includes 6 steps: 1) identify and define the problem, 2) analyze the problem, 3) determine criteria for solutions, 4) identify alternative solutions, 5) evaluate solutions and decide, and 6) implement the agreed solution. It also discusses shared leadership roles that can be performed by group members, including task roles, maintenance roles, and procedural roles. Finally, it provides tips for effective meetings such as preparing an agenda, participating actively, and following up on assigned tasks.
COM 110 Ch 9 Groups
This document discusses communicating in groups. It covers the stages of group development including forming, storming, norming, performing, and adjourning. It also discusses the characteristics of effective work groups, including having ethical goals, interdependence, cohesion, productive norms, accountability, and synergy. The document provides tips for navigating each stage of group development and evaluating a group's performance by considering its dynamics and interactions.
COM 110 Ch 8A Interviewing (text)
This document discusses the job interview process. It covers applying for jobs by researching requirements, writing cover letters and resumes. It discusses preparing for an interview by creating a self-summary and questions. During interviews, candidates should dress appropriately, arrive on time, listen actively, think before answering, and ask questions. Following interviews, candidates should write thank you notes, self-assess, and request feedback.
COM 110 Interview questions
The document discusses different types of questions that may be asked in a job interview. It describes content skills as job-specific hard skills, functional skills as soft skills that transfer between situations like communication, and adaptive skills as personality traits and self-management abilities. It provides examples of unstructured, theoretical, and behavioral interview questions and advises preparing for interviews by considering important job skills and using the STAR technique to answer behavioral questions.
COM 110 Ch 14 Step 5 Delivery
This document discusses delivery of a speech. It covers overcoming speech apprehension by preparing and practicing. It also discusses adopting a conversational delivery style and using an expressive voice with variation in pitch, volume, rate and pauses. Proper use of body language like eye contact, facial expressions and gestures is also covered. The document examines different delivery methods like impromptu, scripted and extemporaneous speaking and rehearsing with any presentation aids.
COM 110 Ch 13 Step 4 Visual Aids
This document discusses adapting presentations through the use of visual aids. It covers the benefits of visual aids, types of visual aids including objects, photographs, diagrams, maps, charts, and graphs. Guidelines are provided for choosing, designing, and preparing visual aids, such as limiting text to six lines or fewer, using easy to read fonts, and limiting colors. Displaying visual aids is also discussed, including options like posters, whiteboards, handouts, and projection. The overall goal of visual aids is to clarify and reinforce the speaker's message while appealing to different learning styles.
COM 110 Ch 12 Step 3 Organizing part 2
The document discusses organizing a speech by outlining the introduction, body, and conclusion sections. The introduction should gain the audience's attention, establish relevance of the topic, state the thesis, and preview the main points. The body will contain the main content organized by the learning outcomes. The conclusion will summarize the main points, restate the thesis, and include a memorable closing statement.
COM 110 Ch 12 Step 3 Organizing part 1
This document provides guidance on organizing a speech. It discusses developing an outline with 2-5 main points to support the thesis. The main points should be clear, related to the goal, and parallel in structure. The outline further explains each point with at least two supporting subpoints. Section transitions are used to link the main points, and signposts within points link the supporting material. The overall structure includes an introduction with thesis, body with main points and support, and conclusion.
COM 110 Ch 11 step 2
This document discusses developing content for a speech by researching the topic through personal knowledge, secondary research using resources like books and articles, and primary research through interviews and surveys. It emphasizes the importance of citing sources within the speech through "oral footnotes" that reference the source as the information is presented, such as attributing a statistic to the Center for Disease Control website.
COM 110 Ch 11 step 1
This document outlines the steps for developing and researching a speech topic. It discusses choosing a topic and goal, developing content, organizing material, adapting to the audience with visual aids, and practicing. The first step is to choose a topic and set a goal. Goals should be specific and focus on audience response or action. Topics can be identified through brainstorming and concept maps. The audience must be analyzed through demographic and subject-related information to adapt the speech appropriately. The content is then developed through research and citing sources.
Com120 11 conflict part 4
The document discusses conflict management strategies, identifying win-lose, avoidance, force, face-attacking, and aggressiveness as less effective strategies, while win-win, active fighting, talk, face-enhancing, and argumentativeness are more effective. It also notes that effective conflict management considers goals, emotions, thoughts, personality, and family history.
Com120 11 conflict part 3
The document outlines the stages of conflict management which include setting the stage, defining the conflict by determining issues and focusing on the present, examining possible solutions, testing and evaluating solutions, accepting or rejecting solutions, and wrapping things up. It also provides more details on the importance of defining the conflict specifically by focusing on relationship issues, being empathetic, and avoiding assumptions to properly understand the conflict from both sides.
Com120 11 conflict part 2
This document discusses conflict management including defining conflict, principles of styles, stages of conflict management, and strategies. It outlines five conflict styles: competing where one pursues their own concerns at the expense of others; avoiding where parties don't address conflict; accommodating where one neglects their own concerns to satisfy others; collaborating where parties address each other's concerns to find a mutually agreeable solution; and compromising where parties find a middle ground acceptable to everyone.
Com120 11 conflict part 1
This document discusses conflict, including its definition as occurring between interdependent parties who perceive incompatible goals and interference from others. It outlines principles of conflict such as its inevitability, potential negative and positive effects, focus on content or relationships, cultural influences, and consequences of different conflict styles. The document also mentions conflict management stages and strategies but does not describe them in detail.
Com120 12 power part 3
This document discusses principles, bases of power, and misuses of power. It specifically examines power plays, how to identify them, and how to respond when someone engages in a power play.
Com120 12 power part 2
This document discusses different types and bases of power. It identifies power in relationships as coming from referent, legitimate, expert, information/persuasion, and reward/coercive power. Power in the person comes from competence, character, and charisma. Power in messages can be gained through direct requests, bargaining, ingratiation, manipulation, or threats. Powerful speech avoids hesitations and intensifiers and uses confident language.
Com120 12 power part 1
This document discusses the concept of power. It defines power as the ability of one person to influence another. It outlines several principles of power, including that power is unequally distributed, can be shared or increased/decreased, follows the principle of less interest, generates privilege, and is cultural. The document also mentions bases of power and misuse of power as topics to be covered.
Com120 10 part 4
This document outlines different types of relationships including friendship, love, family, and workplace. It then discusses the "dark side" of relationships, including jealousy, bullying, and violence. Specifically, it examines the differences between jealousy and envy, how jealousy can manifest in romantic relationships, and some negative responses to jealousy. It also provides overviews of types of bullying, dealing with bullying, types of violence, and dealing with violence in relationships.
Com120 10 part 3
The document discusses different types of relationships including friendship, love, family, and workplace relationships. It focuses on family relationships, outlining the key characteristics of family as defined roles, shared responsibilities, history and future. It describes different types of family couples and structures, including traditional, independent and separate couples. It also defines four types of family based on levels of conformity and conversation: protective, consensual, laissez-faire, and pluralistic. Finally, it lists common communication patterns within families.
Com120 10 part 2
The document discusses different types of relationships including friendship, love, family, and workplace. It then focuses on different types of love - Eros, Ludus, Storge, Pragma, Mania, and Agape - and examines how people conceptualize love and what they expect from it. Finally, it considers how communication changes within the social-psychological context of a love relationship.
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Com120 08 conversation_13ed_part1
- 1. Conversation Principles: Part 1 Disclosure Everyday Conversations
- 2. Principles: Process Opening Feedforward Business Feedback Closing
- 3. Principles: Process Opening Feedforward Business Feedback Closing
- 4. Principles: Process Opening Feedforward Business Feedback Closing
- 5. Principles: Process Opening Feedforward Business Feedback Closing
- 6. Principles: Process Opening Feedforward Business Feedback Closing
- 7. Principles: Process Opening Feedforward Business Feedback Closing
- 8. Principles Cooperation •Quantity •Quality
- 9. Principles Approbation Modesty Generosity Agreement Tact Politeness Sympathy
- 10. Principles Dialogue
- 11. Principles: Turn taking Speaker cues Speaker cues • Turn maintaining • Turn yielding Listener cues Listener cues • Turn requesting • Turn denying • Interruptions cues • Figure 8.2 • Back-Channeling cues