Qedis is a UK-based management consulting firm founded in 2003 that is part of the larger Highland Worldwide consulting group. It has over 110 permanent consultants in the UK and focuses on project management, professionalizing IT organizations, and managing business change. Clients praise Qedis for their flexible approach, integrating well with teams, and commitment to delivering results.

1. Introduction to QedisFounded in 2003 to create a different kind of consultancyPart of Highland Worldwide, a $500m international consulting business with over 2,000 consultants, operating out of 47 officesOver 110 permanent consultants in the UK, based in London and MaidenheadCombining global capability with personal and agile local delivery30% increase in revenues annually and profitable every year since start up | Page 1

2. | Page 2We pride our self on combining our Big 4 heritage with our ‘Next Generation Consulting’ approach. nextgenconsulting is about doing the right thing. “So what does this actually mean?”We help our clients to be successful for the long term. We don’t just decide the answer and make it fit. We won’t sell you spin and hype or pretend to know everything about your organisation. We don’t take on a job unless we know we can deliver results.“But how do you really show this in your work?”We listen to clients to understand their business. We transfer our knowledge and capabilities to help clients help themselves. We work with your people and we see our projects through to the end. We guarantee our work. Consulting

3. | Page 3Why Qedis?We strive to make our clients and their people successful. We follow a collaborative and trusted approach, transferring knowledge and expertiseWe have wealth of experience and tools to help leaders transform their IT function and the business. We are independent of any technology and only work client sideWe only take on engagements where we know we can truly add value and deliver results. We’ll do whatever is needed to ensure a great outcome, even put our money on itWe help clients to help themselvesWe are the friend of the CIOWe guarantee our work

4. | Page 4Full range of client side support across all business functions and knowledge areas drawing on experts from around the worldOur CapabilityADVISORY Strategic Planning & Implementation

5. Outsourcing & Shared Services

6. Enterprise Performance ManagementCUSTOMERINTERACTIONSINFORMATIONTECHNOLOGYPEOPLEOPERATIONSFINANCEOperational Strategy

7. Process & Performance Improvement

8. Supply Chain Optimisation

9. Strategy

10. Sourcing

11. Infrastructure & Architecture Planning

12. Professionalising IT

13. Solutions Delivery Management

14. Business Intelligence & Information

15. HR & Workforce Strategies

16. Organisational Performance

17. Talent Development & Management

18. Organisational Change

19. Finance Function & Transformation

20. Planning, Budgeting & Financial Reporting

21. Marketing & Operational Brand Execution

22. Sales Strategy & Effectiveness

23. Contact Centre Effectiveness EXECUTION Business Change Management

24. Delivery Excellence| Page 5Highland Worldwide, 2000+ consultants, working across 4 continents, delivering global reach and world leading expertiseOur LocationsUSAtlantaCharlotteDallasDenverHoustonLos AngelesNashvilleOrlandoPhiladelphiaRichmondSacramentoSan AntonioSan FranciscoTallahasseeTampaTrentonWashington, D.CChinaShanghaiUnitedArabEmiratesDubaiSingaporeAustraliaBrisbaneSydneyMelbourneGermanyBerlinDusseldorfFrankfurtMunichStuttgartHungaryBudapestAustriaViennaRomaniaBucharestItalyBolognaMilanVicenzaSwitzerlandZurichSpainBarcelonaMadridPortugalLisbonFranceParisLyonUKLondonMaidenheadBelgiumBrusselsNetherlandsAmersfoortThe Hague

25. | Page 6Qedis focuses on three core areas, where we offer unrivalledskills and experience Our Core Focus Areas in the UKProject andProgrammeManagementBusinessReadiness andTransitionStrategicEnterpriseManagementComms andStakeholderManagementCultureStrategy and ChangeEnablementDELIVERY EXCELLENCEBUSINESSCHANGEPMOProgrammeVision andBusinessCasePortfolioManagementPROFESSIONALISINGITSkills andCareerDevelopmentFunctionaland OperatingModelRestructure,Recruitmentand TransitionOrganisational Design and Change

26. | Page 7Delivery ExcellenceCommon client challenges:Difficulty translating a strategy into an achievable and measurable programme

27. Saying no to projects for rational reasons related to the strategy - still a rare capability amongst the portfolio offices

28. Tracking progress and reporting is not enough any more for a good PMO, need to provide insight, be predictive, smart, lean and consistent across the companyProject andProgrammeManagementStrategicEnterpriseManagementDELIVERY EXCELLENCEPMOEstablishing and running client side programmes, projects and PMOs to improve delivery performance at each state of the value chain from strategy to resultsPortfolioManagementThe Qedis DifferenceSmart peoplewho make things happenSimple tools and processes to prioritise the right projects and drivethe value realisationExpertise in implementing efficient & pragmatic ways to measure and deliver the strategy and programmesCorporatePMOProgrammePMOProject and ProgrammeManagement

29. Common client challenges:Missing or inappropriate skills mix

30. Ineffective/inefficient structure and ways of working

31. Poor talent acquisition, development and opportunities

32. Teams not working well as a result of a merger/integration

33. Poor value and engagement with suppliersPROFESSIONALISINGITSkills andCareerDevelopmentFunctionaland OperatingModelRestructure,Recruitmentand TransitionOrganisational Design and ChangeTaking the IT organisation through a series of step changes in the way that it is organised, works together and grows talent to deliver business value, be effective and efficientExamples of Professionalising an IT Organisation The Qedis DifferenceRange of operating models for IT organisations across various industries.Functional ModelOperating ModelCareer DevelopmentIT Organisation DesignRelationships with high end IT recruitment agencies to fill vacanciesThe accountabilities defined in the Functional Model and the handoffs agreed in the Operating Model form the basis of the IT Organisation DesignIndicates functions provided by IT. Determines key accountabilities for each functionThe “how” behind the functional alignment. Details key activities and the hand-offs between functionsThe competencies defined in the job descriptions underpinning the Organisation Design form the basis of the career progressionLibrary of tools and templates built from industry bestpractices and application in small, FTSE250 & global IT organisationsProfessionalising IT| Page 8

34. | Page 9Business ChangeBusinessReadiness andTransitionCommon client challenges:Lack of experience or a pragmatic approach in managing the business journey

35. Majority of budget and delivery attention focused on configuring the software/technology, not preparing the business or individuals for the change

36. Business or stakeholders not engaged or committed to the transformation

37. Programme not setup, organised or resourced to deliver the business transformation Comms andStakeholderManagementCultureStrategy and ChangeEnablementBUSINESSCHANGEProviding client side support to manage and deliver the business journey, organisation and individual change associated with major a technology changeProgrammeVision andBusinessCaseWe are not systems integrators or outsourcer. We only work with small, experienced teams within the client people, with sole purpose of making the business change successfulStep 1 Articulate vision, objectives and benefits Step 4 Determine size of the gapStep 3 Understand starting pointThe Qedis DifferenceStep 5 Identify enablers and barriersVision &ObjectivesThe JourneyCurrentStateProcessesMany years of full-life cycle ERP implementation experience. Excellent mix of ERP, programme and change skillsStep 6 Map thetransformation journey:Programme architecture

38. Change architecture

39. Capability enhancement plan

40. Benefits tracking Step 2 Define what each of these needs to be to deliver the vision and their inter-relationshipsPeopleUnderstanding sustainability is critical. Many IT enabled transformations fail because a lack of sustainable infrastructure to support the people and growth.Technology

41. | Page 10Community, Service and RecognitionRanked 4th out of 964 companiesSpecial Award for Innovation in Workplace EngagementThe only Management Consultancy to achieve 3 star accreditationQedis is a member of the Skills for Information Age, with 3 SFIA certified consultantsHelping mentally challenged young people in the community to develop through the use of musicBright Futures Corporate Investor of the Year 2010, For Student Mentoring and Career DevelopmentA preferred supplier on the Buying Solutions ICT Strategy & Consultancy Framework Recognition for 3 consecutive yearsSupporting the development of IT skills in the UK and sitting on the steering group for the IT Academy

42. We want to be famous for our nextgen consulting approach. At the heart of nextgenis a need to challenge the norm and always do the right thing.Consulting| Page 11“We help our clients to be successful for the long term. We don’t just decide the answer and make it fit. We won’t sell you spin and hype or pretend to know everything about your organisation. We don’t take on a job unless we know we can deliver results.”“So what does this actually mean?”“But how do you show this in your work?”“We listen to clients to understand their business. We transfer our knowledge and capabilities to help clients help themselves. We work with your people and we see our projects through to the end. We guarantee our work.”

43. Qedis Vision – Next Generation ConsultingWe want to change the way the world thinks about consulting by building a Next Generation management consultancy focused on getting the job done for our clients, unleashing the potential of our people and nurturing community around us. Our success is founded upon and evidenced in the enduring relationships we build with both individuals and organisations.What we do(Mission or Purpose)How we behave(Values)IntegrityExcellencePeopleAgilityAmbitionAlways saying and doing the right thingQuality of people and everything we doLooking after the core of our companyEasy to work with, willing to try new thingsBuilding a meaningful business we are proud ofHow we compete(Differentiators)We help clients to help themselvesWe are the friend of the CIOWe guarantee our work| Page 12

44. | Page 13UK Clients

45. | Page 14UK Clients

46. In the Words of Our Clients...

47. “We made the right decision in using Qedis – despite, on paper, bigger hitters being on the list. Qedis brought ideas and creativity that took us beyond the conventional… and pushed us out of our comfort zone.” David Jacklin, CIO National Express plc“We brought in Qedis to manage some of our most troublesome projects and have been consistently pleased with their pragmatic and flexible approach. Qedis have integrated within our team, managed business stakeholders and removed many obstacles in order to ensure on time delivery”. David Henderson, CIO of Associated & Northcliffe Media IT Services“Over the past two years Qedis have proven an invaluable resource to Wachovia in many key initiatives bringing to us an in depth level of project management capability, always delivering to the highest of standards and in taking proactive actions to creatively control costs in challenging times. These coupled with a great emphasis on integrity, reliability and flexibility has lead them to become a highly trusted and valued partner.” Simon Roche, WachoviaIn the Words of Our Clients...| Page 16

48. | Page 17"We have had a working relationship with Qedis over the past three years and we can't see the join. The fact that they have had 'skin in the game' has been important too. We put a large percentage of the cost of this programme at risk for them and behind key milestones. They had to deliver aggressively and we measured them very closely." Darin Brumby, CIO First Group plc“The complexity of these tasks was mind-numbing. In addition to different labour laws and practices in each place, we had to deal with both legacy issues and the creation of new systems from scratch. I can truly say that without Qedis it simply would not have been possible”. David Rudlin, Director of International Markets, Forevermark, DeBeers“Qedis helped us transform our IT provision faster and more efficiently than we believed we could. Their quick responses and ability to use our own staff enabled a quality team delivery without the usual consultant overload.” Justin Holiday, Assistant Chief Executive, Haringey Council“Qedis have proven a trusted partner over the past three years and have been an important part of the transformation we have delivered.”Darrell Stein, CIO, Marks and Spencer PLCIn the Words of Our Clients...

49. | Page 18“Qedis helped me avoid approx £5.5mil p.a. of costs by filling posts with civil servants. This was no small feat given the challenge of the recruitment processes within the Home Office which are not geared towards attracting external candidates. They have successfully worked with HR and the various Home Office teams involved to minimise the effect on candidates which has resulted in 17 new senior recruits in to Home Office IT. They have also shown incredible commitment to achieving my desired results putting in additional effort to get us over the line even when their part in the restructure and recruitment initiative had ended. I value their commitment, energy and advice when entering periods of uncertainty as they have given me the clarity I needed to make some difficult decisions.” Denise McDonagh, Head of IT, Home Office“Qedis excel at creating bespoke services for their clients delivered by just the right people” Russell Eacott, Programme Director, Building Schools for the 21st Century, London Borough ofHillingdon"Qedis provides bright, adaptable people who integrate easily into our teams and make a real difference." Victoria Garnell, IT Manager, Marks and Spencer PLCIn the Words of Our Clients...

50. | Page 19“What I like about Qedis is that their people all have that magic ingredient which allows them to cope with uncertainty and just get on with delivering what’s needed. The flexibility in their approach means I trust them to deliver anything set before them, anticipating what I need and identifying ways round obstacles they may encounter - they are never limited by the complexity of the challenge set before them.”Elaine Holt, CEO, Directly Operated Railways“Our Qedis consultant was able to engage speedily and effectively with service managers, obtaining their confidence and buy-in to the methodologies and interventions that he introduced. There has been a high level of skills transfer to key players in our management team, giving us a sustainable approach to delivering further service improvements.”AbimbolaOdunsi, Head of Barking and Dagenham Direct, London Borough of Barking and Dagenham“It was a refreshing change to work with the team from Qedis; they quickly understood our business and worked well with people of all levels throughout Seymour which resulted in a logical business result which we have been able to implement with very few changes.” Tracy O’Sullivan, MD of Seymour In the Words of Our Clients...