The document discusses change management and its importance for organizations. It defines change management as an approach to move entities to a desired future state. It notes that change management is needed to respond to changing business environments. It also emphasizes that change management is focused on people and organizations must handle change smartly to ensure people are on board with the change. The document provides an overview of key change management competencies, considerations, and the company's context in discussing change management.

1. Core Purpose: To Enable Organisations Become Happier
Change Management

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Change Management is an approach
(design/game/process) to move individuals, teams
and organizations (commonly can be called entity)
to a desired future state
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Change
Why do we need change?
To respond to changing (Business) environment!
If change is needed then it better be managed
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Change
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Projects meet
objectives
Return on investment (ROI)
realised
Projects finish on time
and on budget
Leadership / Sponsorship
Project
Management
Change
Management
Business Impact is Key

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Response to Change
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Change Management is more of
People Thing!!!
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People Thing!
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Handle Smartly to Take Them Along

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People Thing!
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Handle Smartly to Take Them Along

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Model
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Leading Change (Change Leadership)
Creating a shared need
Shaping the vision
Improvement methodology: PM/6σ/Lean etc.
Making the Change Last
Monitoring Progress
Changing Systems and Structures

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Approach
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Top – Down Approach
Needs to be followed at Organisation Level
Is Driven by People … YOU!!!

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Do You Have it? … Respect!
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RESPECT!!!
Character
Image Competencies
Competencies can be Acquired

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Key Competencies
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Technical Competencies Behavioral Competencies
• Data Analysis
• Presentation skills
• Tool knowledge
• General Knowledge
• Financial modeling
• Coding
• Go getter
• Self initiative
• Assertiveness
• Adaptability
• Addressing WIIFM
• Communication
• Creative Marketing
Hard Improvement
(Automation etc.)
Change Management
Business Impact

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Cautions
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• Ability to adapt
• Keep the eye on the goal and not means
• Ability to tighten / loosen rope
• Ability to put ourselves in stakeholder shoes: See from
others’ perspective
• WIIFM … until it is not taken care of nothing is achievable
• Agreement to all stakeholders does not mean change
management and vice-a-versa
• Do not try to help when not needed … you may end up
making others weak

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Caution
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On Different Note …
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Our Context
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Why are we talking about it?
Why should we know effective change management??
We Deliver Business Impact!!!

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Write to us on ask@ask-to-solve.com

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About Us
What do we do?
• Create a positive impact on business by working on business processes at operating
level without being biased by the pros and cons of industry and domain knowledge
• Positively impact all facets and functions of our customers including the front office,
mid office, back office and support functions
• Analytics driven solutioning; customized to customer environment- no standard
product
• Case based specialized trainings, customized to each customer need- no standard
package
• Bring solutions to reality starting with just “problem statement”, e.g., “My workflow is
inefficient”
• Solutioning with end customer at the centre
We have five key offerings - Execution, Analytics, QinT, Deployment and Training
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Solution Bouquet
Demand
Forecasting
Demand supply
optimization
Decision System
for Auto
Processing
Expert system
for auto
allocation
Processing TAT
Reduction
Automated
quality
sampling
Call quality
monitoring
workflow
Real time
Business
Intelligence
Ideation
program

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Skill Bank
Statistical
Modelling
Algorithm
Development
Artificial
Intelligence
Supply
Change
Management
Voice of
Customer
Analysis
Structured &
Unstructured
Text Analytics
Solution
Optimization
Program
Management
Measurement
System
Analysis
Call Audits
Quality in
Transactions
Speech
Analytics
Programming
Skills
Root Cause
Analysis
Geo- Analytics
Change
Management

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Contact Details
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Address:
Ask To Solve Management Services Pvt. Ltd.
436, IJMIMA Complex,
Behind Goregaon Sports Club,
Off Link Road, Malad (West)
Mumbai 400064
India
Phone:
+91 9920423442
+91 22 28815043
Email:
kamaldeep@ask-to-solve.com
ask@ask-to-solve.com
Website:
www.ask-to-solve.com

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Thanks!!!
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