Caroline Wong has over 20 years of experience in strategic sourcing and category management. She currently works as an Associate Director at Novartis Pharmaceuticals, where she manages over $400M in spend across various HR categories. She has a proven track record of delivering substantial savings through sourcing initiatives and building strong supplier partnerships.

1. Caroline Y. Wong, C.P.M.
3 Canterbury Lane
Edison, NJ 08820
Cell# (862) 926-8159
E-mail address: samash1000w@optimum.net
Summary of Qualifications
Results-oriented Certified Purchasing Manager with over 20 years of experience in developing and implementing
category strategy, leading sourcing projects, negotiating contracts, and managing projects/stakeholders/suppliers.
Experience in sourcing HR Benefits/Insurance, Compensation, Corporate Risk Insurance, Corporate Health services,
Contingent Labor, HR Staffing/Training, Relocation/Mobility, and HR related professional services. In depth
experience in collaborating with business units and suppliers to deliver accelerated, aligned business results and
building high performance partnerships. Possess strong communication skills to manage stakeholders, suppliers, and
complex regional and global sourcing projects.
Professional Experience
Novartis Pharmaceuticals, East Hanover, NJ 3/2005-
Present
Associate Director, US Country Category Organization 9/2009-
Present
Sr. Category Manager 3/2007–
9/2009
Category Manager 3/2005– 3/2007
♦Manage over $400M of HR spend category including Benefits/Insurance, Compensation, Corporate Health,
Corporate Risk Management Insurance, HR related professional services and HR staffing/training services.
♦Lead cross-divisional project teams through an accelerated sourcing process.
♦Collaborate with stakeholders and suppliers to deliver successful outcomes.
♦Initiate, foster, and manage positive relationships with key stakeholders, to challenge existing practices, to drive for
innovation and continuous improvement.
♦Prepare data analysis, gain buy-in to strategies, and align objectives with key stakeholders
♦Make recommendations for process improvement and efficiency.
♦Keep abreast of market conditions, trends and investigate innovative sourcing strategies to obtain the best value.
♦Utilize eRFx/eAuction tool to create competitive bidding situations.
♦Share and seek best practice and synergies among North American sourcing, stakeholder teams and global category
managers in key areas including market analysis, cost modeling, risk analysis, eRFx and sourcing strategy.
♦Delivered incremental savings of $10M+ for the PBM program through market check strategy in 2014 & 2015.
♦Experienced in evaluating self-funded vs. fully insured and cross leveraging product lines sourcing strategies.
♦Led global projects to harmonize and optimize the supplier base for the Business Travel Accident, the Equity Plan /
Retirement Plan and Employee Assistant Program.
♦Meet and exceed stakeholders’ requirements by increasing service levels and lowering total cost.
♦Build high performance partnerships with suppliers and stakeholders through Supplier Performance and Innovation
program, meaningful KPIs, and routine business reviews.
♦Manage contract negotiation process with stakeholders, functional experts, and legal department including using
Novartis approved contract templates, reviewing comments/mark-ups, negotiating favorable terms, and confirming
that contracts conform to Novartis policies, and procedures.
♦Ensure compliance and adherences to Novartis Procurement policies and procedure.
♦Increase cash flow through extended payment terms and discounts.
Sanofi-Aventis Pharmaceuticals, Bridgewater, NJ 06/00- 3/05
Sourcing Process Manager 01/02– 3/05
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2. ♦Manage HR Services: HR Benefits/Compensation, HR Staffing, HR Training Services, Global Relocation,
Corporate Travel, Corporate Card program, and HR Professional Services.
♦Deploy strategic sourcing process to attain maximum value in dealings with suppliers; consistently met and
exceeded stakeholders’ requirements.
♦Reduce non-compliant spend and increase use of preferred suppliers by leveraging business requirements to obtain
maximum value from preferred suppliers.
♦Utilize e-Sourcing tools to effectively test the marketplace, increase speed and efficiency of procurement process.
♦Experience in negotiating contracts consistent with company policies and practices, measuring supplier
performance and building high performance partnerships.
♦Experience in leading regional and global strategic sourcing projects involving the following countries: France,
Germany, UK, Canada, U.S. and Latin America.
Purchasing Agent/Sourcing Process Leader 12/00- 01/02
♦Provided strategic sourcing for Corporate Spend categories: Human Resources Services, Corporate Travel
Services, and Professional Consulting Services.
Senior Buyer 6/00-12/00
• Provided strategic sourcing for PC hardware, software and consulting services for the North America.
Ogden Martin Systems of Union, Rahway, NJ 1993 - 2000
Facility Purchaser
♦Responsible for all sourcing activities for a waste-to-energy facility (60+ employees) and assisted annual budget
planning.
Amerada Hess Corporation, Woodbridge, NJ 1988 - 1993
Junior Buyer
♦Responsible for sourcing of all common services, IT, commercial operations spend categories.
Bendix Friction Materials, Green Island, NY 1987 - 1988
Junior Buyer
♦Obtained and evaluated bids for parts, materials and equipment; prepared comprehensive cost analysis.
Education
Siena College, Loudonville, NY
Bachelor of Science in Marketing Management, 1988
Certified lifetime Certified Purchasing Management, Institute of Supply Management (ISM)
Major Accomplishments
♦Solid performer with top productivity ratings for over 10 years
♦Consistently met and exceeded yearly savings target and inspirational target
♦Harmonized and consolidated HR Benefits/Insurance, Compensation and HR related services in the region
♦Delivered over $43M hard savings in the past 3 years (2012-2014) for HR category despite an average of 8%
market trend for healthcare industry.
♦Led the sourcing of onsite Vision Care Center, onsite Pharmacy Retail Store, and onsite Primary Care Medical
Center in the region
♦Led the Divisional Communication and Collaboration Team to improve communication and collaboration between
Shared Country Procurement and 9 divisions (2011)
♦Successfully consolidated Alcon with Novartis HR Benefits and Compensation and HR related services (2012)
♦Led the global Business Travel Accident Insurance consolidation project (2012)
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3. ♦Led the global Rewards and Recognition Program expansion
♦Earned Business Excellence Award for Rewards and Recognition Program Harmonization (2008)
♦Earned Novartis Group Purchasing Awards for Group Team Award 2007 (Global Team Award)-Delivered over
$24M
♦Earned Business Excellence Award for Partnering in Delivering Value Through Cost and Process Efficiencies as
Well as Program Innovation in Sourcing Medical Benefits (2006)-delivered over $39M savings
♦Earned Business Excellence for Outstanding Support and Active Participation in Novartis’ 2006 Supplier
Diversity Initiative
♦Earned Business Excellence Award for Outstanding Support and Active Participation in Emptoris eSourcing
(2006)
♦Earned Business Excellence Award for Outstanding Support and Active Participation in Supplier Diversity
Program (2005)
♦Earned Certificate of Excellence for Exceptional Performance and Contributions to Global Aventage Savings
(Aventis)
♦Achieved lifetime CPM, Institute of Supply Management-formerly National Association of Purchasing
Management
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