PR
What
is
?
500 definitions
500 definitions
The very people charged with shaping the organization’s
reputation can’t project a unified picture of themselves
http://prdefinition.prsa.org/
http://prdefinition.prsa.org/
Crowdsourcing the definition: Nov. 2011
And the winner is:
And the winner is:
“Public relations is a strategic communication process
that builds mutually beneficial relationships between
organizations and their publics.”
Public Relations
Public Relations
Public Relations
Public
Relationshipswith your
Public Relations
Public
Relationshipswith your
Building Trust
Communicating
Advocating
What is a Public
What is a Public
Who are the university’s publics
An Organization s Publics
An Organization s Publics
Organization
An Organization s Publics
Organization
Board of Directors
An Organization s Publics
Organization
Board of Directors
Employees
An Organization s Publics
Organization
Board of Directors
Investors Employees
An Organization s Publics
Organization
Board of Directors
Investors Employees
Government
An Organization s Publics
Organization
Board of Directors
Investors Employees
Unions
Government
An Organization s Publics
Organization
Board of Directors
Media
Investors Employees
Unions
Government
An Organization s Publics
Organization
Board of Directors
Media
Investors Employees
Unions Consumers
Government
An Organization s Publics
Organization
Board of Directors
Media
Investors Employees
Unions Consumers
Government Community
Internal Publics
An Organization s Publics
Organization
Board of Directors
Media
Investors Employees
Unions Consumers
Government Community
Internal Publics
External Publics
An Organization s Publics
Organization
Board of Directors
Media
Investors Employees
Unions Consumers
Government Community
PR as Relationship
• Media Relations

• Employee Relations

• Investor Relations

• Community Relations

• Government Relations

• International Relations

• Blogger Relations
Management
PR as Relationship
• Media Relations

• Employee Relations

• Investor Relations

• Community Relations

• Government Relations

• International Relations

• Blogger Relations
Management
PR as Relationship
• Media Relations

• Employee Relations

• Investor Relations

• Community Relations

• Government Relations

• International Relations

• Blogger Relations
Management
Dove’s Campaign: Advertising or PR?
What s the difference
between advertising & PR?
Advertising:
you pay for
Advertising:
you pay for
PR:
you pray for
Advertising PR
Advertising PR
Promotes an individual
product or service
Advertising PR
Promotes an individual
product or service
Promotes an entire org.
Advertising PR
Promotes an individual
product or service
Promotes an entire org.
Messages intended to
persuade to buy
Advertising PR
Promotes an individual
product or service
Promotes an entire org.
Messages intended to
persuade to buy
Messages intended to create 

goodwill/win support
Advertising PR
Promotes an individual
product or service
Promotes an entire org.
Messages intended to
persuade to buy
Messages intended to create 

goodwill/win support
Pays media
Advertising PR
Promotes an individual
product or service
Promotes an entire org.
Messages intended to
persuade to buy
Messages intended to create 

goodwill/win support
Pays media Doesn’t pay media
Advertising PR
Promotes an individual
product or service
Promotes an entire org.
Messages intended to
persuade to buy
Messages intended to create 

goodwill/win support
Pays media Doesn’t pay media
message unchanged
Advertising PR
Promotes an individual
product or service
Promotes an entire org.
Messages intended to
persuade to buy
Messages intended to create 

goodwill/win support
Pays media Doesn’t pay media
message unchanged message filtered by media
Key PR Ideas
• Establishing Credibility
Key PR Ideas
• Establishing Credibility
• Acting Ethically
Key PR Ideas
• Establishing Credibility
• Acting Ethically
• Advocating Truth
Key PR Ideas
• Establishing Credibility
• Acting Ethically
• Advocating Truth
• Winning Goodwill
Key PR Ideas
• Establishing Credibility
• Acting Ethically
• Advocating Truth
• Winning Goodwill
• Building Relationships
Key PR Ideas
• Establishing Credibility
• Acting Ethically
• Advocating Truth
• Winning Goodwill
• Building Relationships
• Acting as the Organization’s Conscience
Key PR Ideas
What do
PR Professionals do?
PR professional
What do
PR Professionals do?
Interpret management to the public
PR professional
Management
What do
PR Professionals do?
Interpret management to the public
PR professional
Management Public
and the public to management
What do
PR Professionals do?
Interpret management to the public
PR professional
Management Public
Mediator
and the public to management
Typical PR Activities
Typical PR Activities
1. Writing
Typical PR Activities
News releases

Speeches

Brochures

Newsletters

Press kits

PSAs
1. Writing
Typical PR Activities
1. Writing
Typical PR Activities
2. Planning
1. Writing
Typical PR Activities
Special Events

Media Events
2. Planning
1. Writing
Typical PR Activities
2. Planning
1. Writing
Typical PR Activities
2. Planning
3. Counseling
1. Writing
Typical PR Activities
2. Planning Advising
management on
how to interact
with key publics
3. Counseling
1. Writing
Typical PR Activities
2. Planning
3. Counseling
1. Writing
Typical PR Activities
4. Researching
2. Planning
3. Counseling
1. Writing
Typical PR Activities
Attitudes &
opinions of key
publics
4. Researching
2. Planning
3. Counseling
1. Writing
Typical PR Activities
4. Researching
2. Planning
3. Counseling
1. Writing
R-A-C-E Model
Defining PR by its functions
R-A-C-E Model
Defining PR by its functions
R-A-C-E Model
Research - identify issues & opportunities
Defining PR by its functions
R-A-C-E Model
Research - identify issues & opportunities
Action - identify plan of action
Defining PR by its functions
R-A-C-E Model
Research - identify issues & opportunities
Action - identify plan of action
Communication/Implementation
Defining PR by its functions
R-A-C-E Model
Research - identify issues & opportunities
Action - identify plan of action
Communication/Implementation
Evaluation - measure effectiveness
Defining PR by its functions
Ch 1: PR

Ch 1: PR