Medusa provides infrastructure services including internet, voice, networking, and common services to over 12,000 companies and 80,000 workstations across multiple centers. Their infrastructure consists of 5 key elements: internet, voice, networking, common services/resources, and administration/security. Medusa creates different types of shared office spaces within their centers such as hotdesks, meeting rooms, and dedicated offices to meet the needs of customers ranging from small businesses to larger enterprises and individuals. They deliver solutions in 4 steps - internet connectivity, a Medusa server, VLAN switches to separate customers, and integrated voice and data platforms. This allows them to generate revenue through service plans tailored to customers' needs while also reducing operational costs through their centralized management

1. Medusa“Instant - Infrastructure”Medusa is a product ofNorth America Partners

2. Medusa Showreel – a range of center type and locationMedusa – 12,000+ companies & 80,000 workstations managed

3. Centre InfrastructureInternetVoiceNetworking – wired and wirelessCommon services & resourcesAdmin / fabric / security There are 5 elements to creating a centre infrastructure.Infrastructure = resource + distribution

4. Centre CustomersSmall businessesUsually 2-5 peopleNeeds easily satisfiedBranch Offices, public and larger businessesMore complex data & voice needsSpecialist businesses with special needsData or Voice can be mission criticalIndividuals, Virtuals, Meetings, and NomadsReusable space, hotdesksCustomers can be treated as 4 TYPES –each with specific needs

5. Medusa creates different types of spaceHotdesks/CoWorkMeetingMedusaSwitchesSwitchesReception & AdminSwitchesComms roomCompany C- Room 3Company B - Room 2Company A - Room 1Company D – Room 4Common servicesJoin OfficesCompany X - Rm 97Company Z - Rm 99Company D- Rm 100Company Y – Rm 98Copier / Scanner

6. Solution in 4 stepsInternetMedusa ServerVLAN switches Voice & Data

7. Controlled by MedusaVoice platformOnsite switch (or)

8. Offsite hosted solutionDistributionCabling

9. WirelessNow 1 U Chassis or small ApplianceVlan SwitchesAT, Cisco, HP, Dell, others... Layer 2 switches

10. Looks like this : Medusa And Voice InternetSIPISDN / PRIVoice Switch or Other GatewayMedusaMedusa VoIP Controller portVoIP TrunkConverged Voice + DataVlan SwitchesIndependent Voice & DataData only dropVoice only DropVoice AND data drop

11. Revenue Generation by Service Plans Internet Service PlansGuarantee or Limit Performance of customersLimit performance by standard or advanced application needs