Medusa provides infrastructure services including internet, voice, networking, and common services to over 12,000 companies and 80,000 workstations across multiple centers. Their infrastructure consists of 5 key elements: internet, voice, networking, common services/resources, and administration/security. Medusa creates different types of shared office spaces within their centers such as hotdesks, meeting rooms, and dedicated offices to meet the needs of customers ranging from small businesses to larger enterprises and individuals. They deliver solutions in 4 steps - internet connectivity, a Medusa server, VLAN switches to separate customers, and integrated voice and data platforms. This allows them to generate revenue through service plans tailored to customers' needs while also reducing operational costs through their centralized management

1. Medusa“Instant - Infrastructure” Medusa is a product of North America Partners

2. Medusa Showreel – a range of center type and location Medusa – 12,000+ companies & 80,000 workstations managed

3. Centre Infrastructure Internet Voice Networking – wired and wireless Common services & resources Admin / fabric / security There are 5 elements to creating a centre infrastructure. Infrastructure = resource + distribution

4. Centre Customers Small businesses Usually 2-5 people Needs easily satisfied Branch Offices, public and larger businesses More complex data & voice needs Specialist businesses with special needs Data or Voice can be mission critical Individuals, Virtuals, Meetings, and Nomads Reusable space, hotdesks Customers can be treated as 4 TYPES –each with specific needs

5. Medusa creates different types of space Hotdesks/CoWork Meeting Medusa Switches Switches Reception & Admin Switches Comms room Company C- Room 3 Company B - Room 2 Company A - Room 1 Company D – Room 4 Common services Join Offices Company X - Rm 97 Company Z - Rm 99 Company D- Rm 100 Company Y – Rm 98 Copier / Scanner

9. WirelessNow 1 U Chassis or small Appliance Vlan Switches AT, Cisco, HP, Dell, others... Layer 2 switches

10. Looks like this : Medusa And Voice Internet SIP ISDN / PRI Voice Switch or Other Gateway Medusa Medusa VoIP Controller port VoIP Trunk Converged Voice + Data Vlan Switches Independent Voice & Data Data only drop Voice only Drop Voice AND data drop

13. Charge on consumptionService Plans identify capability to customers Then maximises revenues

14. Cost Reduction Operational Costs reduced by Medusa Maximise own staff involvement Minimise direct/local IT Use low cost hardware Fixed priced Service Level Agreements No support / update charges (Medusa and switches, not voice) Zero replacement costs – long lifetime Reliability and simple recovery Use 5 year Model for accurate picture

15. Major Decisions

16. More information For information on PBL and Medusa, new products and documentation: info@medusabusiness.com