Rob Hodges presented on Google's journey at COMIT in September 2015. Some key points included: 1) Google partnered with Tarmac to help with cultural integration after an acquisition and provide new collaboration tools. 2) Tarmac implemented Google Mail for email and other Google Apps like Drive for file sharing to improve communication and collaboration. 3) They aimed to replace Windows devices with Chrome devices running Citrix to access legacy applications and improve mobility. 4) The transition was a success, with adoption of Google Apps and thousands of users benefitting from faster communication and collaboration across devices.

1. Rob Hodges
COMIT | September 2015
The Google Journey

2. Put your hands up if you’ve used Google Search
Leave your hands up if…
...you use Google Mail or Apps
...you use Google Chrome devices at work

3. Back in 2013
1. Integrate: Accelerate the cultural integration of two
former competitors, and create “one team”
2. Innovate: Provide the tools our people need to be
fast, flexible, and committed to our customers
3. Consolidate: Two sets of everything including separate
IT infrastructure and application landscapes
4. Refresh: Refresh IT infrastructure services, and reduce
dependency upon capital funding

4. Four strategies
1. Become platform neutral
2. Establish next generation virtualisation capability
3. Implement a high-speed, low-cost corporate network
4. Move to a hybrid cloud hosting model

5. Vision for user-centric services
1. Places you at the centre, not the device or the system
2. People, tools, information, and services follow you
3. Security built in, but invisible as you go about your business
4. Work smarter, faster and more efficiently

6. The right partners
Partnered with Google
and Cloud Sherpas
▪ Collaboration at the
heart services
▪ Truly device and OS
neutral
▪ Alternative to
Microsoft Office
▪ Clear consumption
based cost model
▪ Appetite for speed
and innovation
▪ Ideal fit with the
Tarmac vision
2011-2014 Google for Work
Global Partner of the Year

7. Step 1: Implement Google Mail
▪ Google’s standard 100-day implementation methodology
▪ Target groups who can influence others
▪ Spend time with Exec PAs and migrate Execs early
10 - 25 Days 60-90 Days 10 Days
Planning
Timeline
▪ 06/06 100 IT
▪ 05/07 300 EAs
▪ 28/07 3000 Outlook
▪ 28/08 2000 Notes

8. Step 2: Drive adoption of Google Apps
1. People quickly started using Google Apps and Drive
2. Change leaders and ambassadors naturally emerge
3. Many are slow to stop using legacy apps
4. Innovators build momentum; others happy to follow
5. The perceived functionality gap is larger than reality
6. Did I mention not letting go of Excel?

9. Step 3: Maximise use of Chrome devices

10. Step 3: Maximise use of Chrome devices
1. In 2015, 20% of Windows devices replaced with Chrome
2. Analysis suggests this could increase to 80%
3. Accept there is still a place for legacy applications
...make sure only those who really need them retain them
4. Legacy applications are served virtually using Citrix, to
bridge the technology gap from Windows to Chrome

11. 80%+ of users could use Chrome and Citrix
Mobile
Specialists
14%
Process
Execution
36%
Specialist
Practitioners
1%
Mobile
Generalists
49%
High Mobility
Low Mobility
Centralised Data
and processing
Localised Data
and processing
e.g. General Mgmt
Google Chromebook
Simple software and data requirements
Mobility is very important
At desk rarely
Keyboard regularly used
e.g. Sales Office
Google Chromebox
ERP type centralised systems
Reliability is important
At desk 100% of time
Keyboard and screen intensive
<1%
Tablet
s
e.g. Operations
Windows 7 Desktop
Specialist software and data requirements
Reliability is important
At desk 100% of time
Keyboard and screen intensive
e.g. Estates and Geology
Windows 7 Laptop
Specialist software and data requirements
Mobility is important
At desk rarely
Screen intensive
e.g. Sales Mgmt
Android Tablet
Mobility is essential, limited use of keyboard

12. Working smarter faster and more efficiently
Faster communication
● Google+, Hangouts Video and Chat
● No more attachments
Easy collaboration
● Easy and secure sharing inside and outside Tarmac
● Simultaneous editing in real time
Smarter working
● No delay between idea and action
● Seamless hand-off between devices

13. Are we nearly there yet?
2000 Managed Android
devices in use
400 cloud enabled
MFD printers
6000 Google Mailboxes
1000 Managed Chrome
devices in use
2.9m files shared in
Google Drive
Hangouts
every day
50

14. Strong foundations
1. Develop a strong case for change
Don’t get caught up in a cost-only justification, less tangible benefits
have the transformational effect.
2. Ensure strong and visible sponsorship
Reinforce the message at every opportunity, and lead from the front.
3. Empower a network of ambassadors at a variety of levels
Lead the transformation by influencing colleagues to make the change.
4. Select the right partners
Help with both technology and business change, as they’ll help you
to realise the value more quickly.

16. Emma Hines
Sustainable Construction & BIM

18. Sustainable Construction Solutions
Understand the construction chain with existing products and develop
advanced building products/systems/solutions
IN Built
We are continuously
improving the sustainable
performance of both our
business and our products.
These include ensuring our
raw materials are responsibly
sourced, protecting the
environment and enhancing
biodiversity through excellent
site stewardship, reducing
carbon, water and waste,
increasing recycled contents
and improving transport
efficiency.
IN Construction
Whether it’s being safer, faster to
use, or more flexible, the way in
which our products perform during
construction is an important element
of our commitment to sustainability.
IN Use
How our products perform
once they have been
installed is a crucial part of
their life-cycle and can have
a huge impact on the
sustainability of a building.
IN Support
The information, services and tools
we provide can have a significant
benefit in helping customers design
and build more sustainably. Some
examples of new services launched
in 2014 include product carbon
footprints, data for Building
Information Modelling (BIM) and
sustainable construction solution
guides.

19. 19

20. • Detail a single building/construction system
which can use a Tarmac product and detail
the positive effects it can have.
• Drive early engagement on projects
• Assist our sales and specialist team members
to identify the benefits of our solutions
• Enable customers to develop their projects to
take advantage of our solutions
• Create a reference library of solutions for
architects and engineers
• Develop our approach from a material
provide to a solutions provider
Solution Guides

21. BIM First Steps
Objects for our specialist products expanding to include SuDS
products (Topmix Permeable and ULTISuDS), Blocks, Mortar
and T Block

22. BIM & ASSET MANAGEMENT
• Maximise return on investment
• Mobile data capture and live job tracking
• SAP integration to enable live cost and value monitoring and reporting

25. EXTERNAL ENGAGEMENT

26. Product Data Challenge

28. TARMAC
PILOT
Matthew Woodcock – Head of Group Logistics & Supply Chain

29. CONSTRUCTION INDUSTRY MATERIALS DELIVERY TO PAYMENT
PROCESS NEEDS MODERNISING
Construction Industry
• Paper based delivery,
receipt and payment
management
• POD admin and time-lag
• Limited visibility
throughout order to
delivery process
• Phone based “chasing”
/expediting
• Fragmentation of supply
chain
Consumer (B2C)
• “Sign on glass” virtually standard
• Enhanced visibility of delivery
progress
• Paperless
Technology
• Cheap Devices, GPS and Data
• Available mobile signal and WiFi
Digital
• Demand for data integration (eg. BIM,
invoicing, GRN)
Pressures and opportunities for change…

30. TARMAC FOCUSED ON ENHANCING OUR CUSTOMER’S
EXPERIENCE AND MAKING US EASIER TO DO BUSINESS WITH
Benefits
…... able to focus on the
project delivery
…... reduced admin burden
and increased visibility
Site Back Office
• Vehicle location / Delivery
progress
• Paper management
• Complex site visibility
(multi-gate, etc.)
• Paper management
• Visibility of progress
• POD visibility
• Query Management

31. IT SOLUTIONS TO CHALLENGES AVAILABLE, NEED TO TACKLE
THE BUSINESS/INDUSTRY CHALLENGES
Area Issues Potential solution
Technology • Fitted “black boxes”,
expensive, in-flexible
Consumer smart device
platform
Fleet • Mixed ownership fleet
models
• Multiple smaller providers
Downloadable “App”
Systems • Bespoke, legacy SaaS
Industry • Paper trail
• “How we’ve always done it”
• Customer specific
requirements
• Master data management
The Real Challenge

32. TARMAC IS TAKING A STAGED JOURNEY TOWARDS A ROLL-
OUT
Feasibility study
• Technology and
supply maturity
assessment
Trial
• 4 sites
• 30 vehicles
• Aggs & Asphalt
• Non-integrated
proof of concept
Pilot
• C. 20 sites
• >100 vehicles
• A&A and RMX
• ERP Integrated
end to end pilots
Roll-out
• >300 sites
• >1,500 fleet
vehicles
• >10,000 3rd
party
vehicles
☑ ☑ In progress TBC
Scale

33. SOLUTION UTILISES PODFATHER SYSTEM INTERFACED ERP,
FEEDING BACK TO CUSTOMER VIA MULTIPLE CHANNELS
Customer
alerts
Customer
portal
App & Back-office:
•Flexible bespoke
system
•Industry experience
Device:
•Consumer devices
•Small tablet and
BYOD for 3rd
parties
Tarmac Systems:
•Interfaced into ERP
and order /
weighbridge
systems
•Location & POD
visibility via
Customer portal
Customers:
•Email or SMS
updates
• Self-serve via
Customer portal
• Potential for ERP
direct links