Catherine Dwyer has over 5 years of experience in communications, quality assurance, web design, and graphic arts. She has a background in report reviewing to ensure accuracy and consistency. Her skills include programming languages like C#, C++, JavaScript, PHP, SQL, and analytics. She has worked as a web programmer/designer since 2017. Previously, she worked at Intertek doing report reviewing, quality assurance, and customer support. She also assisted with marketing, billing, and helped inspectors. She always finds ways to improve efficiency. She has a bachelor's degree from Western Illinois University and completed web programming courses through College of the Lake County with high grades.

1. Catherine Dwyer Page 1
Catherine Dwyer
Barrington, IL 60010
847-852-0064
cdwyer1685@yahoo.com
linkedin.com/in/catherinedwyer
Portfolio https://catherinedwyer1.wixsite.com/resumeskills
Communications, Quality Assurance, Web Design, Web Developer, Graphic Arts
Specialist
Highly enthusiastic and motivated individual with over 5 years of experience delivering quality
outcomes. Documented success in report reviewing to ensure accuracy and consistency. A
technically-sound professional who develops new methodologies for the sake of process
improvement. A well rounded employee who wore many hats at Intertek. Not only assisted
report review but also assisted marketing, help desk and billing departments.
SKILLS
• C# • Search Engine Optimization (SEO)
• C++ • Google Analytics
• Javascript • Google Adwords
• PHP • Adobe Dreamweaver
• SQL • Adobe Photoshop
• Oracle SQL Developer • Adobe Illustrator
• Predictive Analytics • Adobe InDesign
• CSS • Powerpoint
• HTML • Proofreading
• Visual Studio • Outlook
• Excel • Word
WORK EXPERIENCE
Web Programmer, Web Designer, Freelance 2017 - Present
My resume shows a number of programming languages here is one example of how they
were used.
SQL Using predictive analytics I supported a company that sells several products and services
and then tracks those sales.
• Based upon my analysis, using queries to find the needed patterns, and sub sets of data, I
made some suggestions as to how the business could be more efficient, and or enhance profits.
• One area of concern were the various sales made, and services provided.
• Other concerns were to who the sales were made to as well as the various services
performed.
• The periods of time in which sales/services were performed were very important as well.
These allowed me to determine which products and services are the most in demand, as
opposed to those that are rarely provided. This and when these were provided.
Intertek, Arlington Heights, IL 2012 - 2017
Communications, Quality Assurance, Report Reviewer
• Thoroughly reviewed reports to ensure compliance with client's guidelines, governmental
regulations and clearly documented review comments.
• Reviewed reports for grammar, formatting and consistency to ensure quality assurance.

2. Catherine Dwyer Page 2
• Reports have 12 sections and each section has its own set of rules and regulations.
• Provided customer support/service; i.e., responded to and helped resolve inquiries/complaints
issues from Engineering/Operations Teams and other Certification Staff.
• Finished the max reports by deadline out of all other teammates using time management and
organizational skills.
• Assisted marketing department. Optimized company website: wrote titles, headings, and meta
descriptions using chosen keywords. SEO Maintenance: ran company website through SEO
tools to make recommendation on how to improve website usability.
• Uploaded certification labels and shipping orders to correct company folders for billing.
• Helped inspectors navigate the iPad through phone conversations.
• Personalized forms for better use suited for each individual inspector.
• Changed the method of how inspectors were notified of updated reports.
• Won two star awards for outstanding performance.
• Always find more efficient ways of completing tasks and saving time.
Home of the Sparrow, Inc., McHenry, IL April 2010 - October 2010
Executive Administrative Assistant
• Consulted and comforted homeless women.
• Located and presented additional housing options if Home of the Sparrow’s temporary housing
was full.
• Performed administrative duties for the director including receiving calls and recording
messages.
• Utilized skills in Excel to maintain records of volunteers.
• Prepared mailings for volunteers and promoted charity events.
• Constructed birdhouses for donations.
• Managed incoming donations.
Western Illinois University, Macomb, IL August 2009 - December 2009
Lead coordinator, event planner for two women's voices open mic nights
• Designed and distributed fliers using Adobe InDesign and Photoshop.
• Distributed mass e-mails explaining and publicizing the event.
• Proposed and implemented an announcement in WIU calendar and on Facebook.
• Ensured event posting was going across WIU marquee.
• Selected stories and poems about women to read at event.
• Assembled a board to publicly display at WIU.
EDUCATION
Western Illinois University, Bachelors of Art • Graduated 2009
College of Lake County, Web Programming • Graduated May 2018 • GPA 4.0/4.0
Excellent student Finished two online semester classes in one month and another online class
in two months and received an A. Finished assignments even before they were due.
About me • I enjoy learning. I visit websites such as lynda.com and Khan Academy. Also, I
read magazines such as Forbes, Money, Psychology Today, Popular Science, Readers Digest
and Consumer Reports.