1. Shawna Kartchner
7/7/2016
1809 W. 20 N. Pleasant Grove UT 84062
3853298181
shawnaleestclair@gmail.com
E X P E R I E N C E
Functional Analyst | Gideon Taylor
March 2016 - Current
• Tech support for clients including troubleshooting issues, fixing issues,
testing/replicating issues, and answering tech questions.
• Manage social media content including Facebook, Twitter, LinkedIn,
and Gideon Taylor Blog
• QA test for new software to make sure design requirements are met
• Document management organization and structure
• Content Creator
Business Analyst | Caselle
June 2014 – March 2016
• Web design and management, including UX/UI, design research,
wireframing, and customer/client research
• Report progress in a SCRUM environment
• Detail and document specifications for testers, developers, and
customer service.
• Work with customers and in house to do product testing
• Train testers and developers on how end products should work.
• Quality test products after they have gone through the development
process to make sure projects are working according to specs.
• Take part in UAT testing
• Work with Managers, Business Analysts, and Product Owners to make
a more efficient development environment
• Document management organization, creation, and structure, including
creating website standards, and developing a wiki for Caselle
employees.
QA Tester | Caselle
April 2014 – June 2014

2. Shawna Kartchner
Page 2
• Manual testing of new products to make sure product met
specifications
• Work to create a more efficient testing environment
• Document and report errors to development team
Technical Support Agent | Ancestry.com
Jan 2011 – June 2012
• Troubleshoot support issues over the phone and via email.
• Give solutions to support issues over the phone and via email
• Create and implement a training program for new MyFamily.com
agents.
• Take escalated customer service phone calls to calm customers and
make sure needs are being met
S O F T W A R E S K I L L S
Adobe Photoshop UI/UX design Ruby
Word C# Paint.Net
Sublime Technical Writing PeopleSoft
Javascript HyperSnap SQL Developer
Hotgloo Visual Studio 2010 - 2014 SQL Server
P E R S O N A L S K I L L S
Abstract Thinker Team Player Motivated
Creative Training Up-to-date
Management Problem Solver Quick Learner
Efficient Technical Thinker Quality Oriented
Motivated Decisive Listener
E D U C A T I O N
Utah Valley University
• Currently pursuing a Bachelor Degree in IT with a Computer Forensic
Emphasis
• Associate of Applied Science Degree
• High School Diploma from Utah County Academy of Sciences