Caterina Marosa is applying for a position with Service NSW and has over 15 years of experience as a Service Coordinator implementing processes and piloting suggestions to ensure favorable outcomes. She has a proven track record of exceptional customer service and upholding company values and reputation. Caterina has strong administrative, technical, communication, and problem-solving skills across database applications, phone systems, and other duties. She is seeking an opportunity to leverage her expertise and experience to contribute to the growth of Service NSW.