Heather Powell has over 10 years of experience in customer service management. She has strong communication, relationship building, and problem solving skills. Powell has a proven track record of enhancing customer and team experience through her knowledge, patience, and understanding. She has extensive experience in recruiting, hiring, and training customer service representatives. Powell is proficient in Microsoft Office programs and committed to quality, organization, and self-motivation.

1. HEATHER POWELL
13415 Rural Oak Street | Houston, TX 77034
832-443-6547 | Mrs.Powell55@gmail.com
Customer Service Manager
Resultsdrivenandcustomer-orientatedprofessional offering10yearsof customerservice experience. Highlyskilledat
relationship-buildingwithclientsandacrossorganizationsandteams;exceptional writing,presenting,andinterpersonal
communication skills. Adepttoassessingneeds,generatingoptions,andimplementingsolutions. Qualityfocusedanda
pragmaticteam player,whohasa provenrecordof enhancingthe customerandteamexperience throughknowledge,
patience,andunderstanding.Well-versedinall phasesof recruitmentandhiringinthe state of Texas,includingdefining
jobroles,assessingneededskillsandqualifications,andevaluatingcandidates.Committed toquality,organizingall
elementssurroundingmyposition,anddothiswhile remainingself-disciplinedandself-motivated. Remainvery
proficientwithall MicrosoftOffice programs(Word,Excel,PowerPoint,Publisher,andOutlook),andwill continue to
pursue myknowledge of these programsastheyprogress.
Core Competencies
Customer Service | Sound Judgments on Making Decisions | Loyal & Committed | Client Relations | Reliable | Supports
Teamwork | Process Improvement | Inventory Control | Regulatory & Safety Compliance | Communications Skills (Written, &
Public) | Problem Resolution | High Performance Standard | Employee and Labor Relations | Integrity | Takes action to
Influence Events| Enthusiasm for my job | Adaptability | Ability to withstand pressure on an on-going basis |
Career Summary
Highlights:
 Streamlinedstandard operatingproceduresforboththe accountingandHumanResource departments.
 Ensuredefficientandsmoothoperationsthroughdevelopingandmaintainingstrongcommunicationwithteam
members.
 Extensive experience inrecruiting,hiring,andtrainingCustomerService Representatives.
 Experience workingwithadiverse population,bothinpersonandinanonline environment.
 Experiencedmanagingprojectsfromthe requirementsgathering,andneedsidentificationphase throughto
completion
Profile:
 Managed scheduledandmonitoredprojecttimelines;promotedproductivityandcontrolledinventory.
 Carefullyproofreaddocumentsfortypographical errorsandimage correctionsbefore print.
 Focusedonprovidingcustomerservice onadailybasisforall incomingrequests.
 Heldoperationsaccountable forstart-and-end-of-dayprocedurestoensure discrepancieswere handled
promptlyandefficiently.
Employment History
Curtiss-WrightCorporation| Houston, TX | Accounting Manager, HR Manager, & Customer Service Manager 2010-Present
Hilton Houston Southwest| Houston, TX | Sales Account Manager, Reservation Analysis Manager 2009-2010
PreferredCorporate Housing | Houston, TX | Nationa Account Executive 2008-2009
Hilton Houston Southwest| Houston, TX | Sales Account Manager 2005-2008
KelseySeybold– NASA Facility| Houston, TX | Medical Records Manager 2003-2004
Education
Southwest Texas State University - Mass Communication: Marketing
Aug. 1998 – June 2003