This document discusses Microsoft Lync as a replacement for PBX and VoIP systems. It provides an overview of Catapult Systems, a Microsoft consulting company, and their experience in delivering Unified Communications solutions using Microsoft technologies. The document demonstrates how Lync can provide a powerful replacement for traditional phone systems through its integration of instant messaging, conferencing, voice, and mobility features in one platform. It also highlights how Lync deployed in the cloud or on-premises can help businesses reduce expenses compared to traditional phone systems.
Microsoft is the industry's leading unified communications platform. And it's even better with 2013!
In this slide deck, C/D/H shares how Lync can be your complete PBX replacement and help you enhance integrations and communications.
A2 Integration with Microsoft OCS/Lync datasheetGENBANDcorporate
The GENBAND OCS Converged Office solution allows the Microsoft OCS or Lync client application to interwork with carrier grade SIP telephony endpoints powered by the GENBAND C20/A2.
Microsoft is the industry's leading unified communications platform. And it's even better with 2013!
In this slide deck, C/D/H shares how Lync can be your complete PBX replacement and help you enhance integrations and communications.
A2 Integration with Microsoft OCS/Lync datasheetGENBANDcorporate
The GENBAND OCS Converged Office solution allows the Microsoft OCS or Lync client application to interwork with carrier grade SIP telephony endpoints powered by the GENBAND C20/A2.
iPECS UCS, Optimize your business communications Unified Communications SolutionEricsson-LG Enterprise
iPECS UCS is a powerful multimedia collaboration and productivity enhancing application which is exclusively designed for small and medium sized businesses. Users can experience powerful UC solutions without concerns over expenses thanks to a single server architecture.
ICT (Information & Communication Technology) is converging today’s communications across all media types - voice, data, video, and applications - over one network. And most companies transfer to unified infrastructure using the same communications language. iPECS-CM realizes an easy and flexible migration into today’s unified communications environment to help increase revenue, save costs and enhance productivity.
IBM Managed File Transfer Portfolio - IBMImpact 2014Leif Davidsen
The data held in files can represent some of the most valuable assets that a business has. If this data is trapped in a file in a remote system then it loses value. IBM has recently updated its portfolio of Managed File Transfer offerings, simplifying choice for the business user and offering better value for money, while extending the access to this valuable data. Here about different managed file transfer use cases and suggested solutions
Reverside IBM Enterprise Modernisation CapabilityRajib Gupta
This presentation gives a view of Reverside's relationship with IBM as an Advanced Partner, specifically in Enterprise Modernisation using IBM HATS toolset.
Microsoft O365 E5 Meetings and Voice Extensive Demontrations and updates David J Rosenthal
Cloud PBX
Replace your traditional phone system by adding a set of calling features delivered in Office 365 with Skype for Business Online. Make and receive business calls in the office, at home, or on the road, using your phone, PC, or mobile device.
Works seamlessly with Office 365
Operate your business phone system in the cloud and eliminate the need for traditional PBX hardware and the associated maintenance costs. And because Cloud PBX in Skype for Business works with Office 365, your system is always up to date with state-of-the art features.
Works for all your conversations
Easily transition from your old system to Skype for Business with advanced voice features. Answer, transfer, hold, and resume calls with just a touch. And instantly transform basic calls into productive, collaborative sessions with text, video, and desktop sharing.
Scales globally
Connect your phone system to the Microsoft worldwide network—and get the power of the Microsoft cloud wherever your business goes. You can even use your own operator connectivity to call landlines and mobile phones using simple on-premises software.
Best Practices for Integrating Lync with Your Avaya EnvironmentPerficient, Inc.
As part of the Microsoft Lync Server 2013 integrated communications platform, Enterprise Voice, an enterprise class VoIP solution, includes a number of new features that enhance deployment, operational and user experience capabilities.
To demonstrate how to build a strong telephony platform leveraging the power of Lync and backed by Avaya, Perficient’s Microsoft Certified Masters Jason Sloan and Keenan Crockett covered the following:
-How to plan for audio conferencing
-Click-to-call functionality
-Lync softphone/hard phone options
-Simultaneous ringing endpoints
-Importance of voicemail
-High-level understanding of Lync call admission control planning
Lync online: How the cloud is changing the way we communicatePerficient, Inc.
An in-depth slideshare on Lync Online and Lync Hybrid functionality, requirements and best practices to help you decide if Lync Online is the right fit for your organization. You will learn all about Lync hybrid - from a functionality review and required on-premises infrastructure components, to account migration best practices. You will see:
Feature comparisons of Lync 2013 on-premises vs. Lync Online
Voice, conferencing and ACP integration considerations
Information about the option to deploy a hybrid Lync environment
iPECS UCS, Optimize your business communications Unified Communications SolutionEricsson-LG Enterprise
iPECS UCS is a powerful multimedia collaboration and productivity enhancing application which is exclusively designed for small and medium sized businesses. Users can experience powerful UC solutions without concerns over expenses thanks to a single server architecture.
ICT (Information & Communication Technology) is converging today’s communications across all media types - voice, data, video, and applications - over one network. And most companies transfer to unified infrastructure using the same communications language. iPECS-CM realizes an easy and flexible migration into today’s unified communications environment to help increase revenue, save costs and enhance productivity.
IBM Managed File Transfer Portfolio - IBMImpact 2014Leif Davidsen
The data held in files can represent some of the most valuable assets that a business has. If this data is trapped in a file in a remote system then it loses value. IBM has recently updated its portfolio of Managed File Transfer offerings, simplifying choice for the business user and offering better value for money, while extending the access to this valuable data. Here about different managed file transfer use cases and suggested solutions
Reverside IBM Enterprise Modernisation CapabilityRajib Gupta
This presentation gives a view of Reverside's relationship with IBM as an Advanced Partner, specifically in Enterprise Modernisation using IBM HATS toolset.
Microsoft O365 E5 Meetings and Voice Extensive Demontrations and updates David J Rosenthal
Cloud PBX
Replace your traditional phone system by adding a set of calling features delivered in Office 365 with Skype for Business Online. Make and receive business calls in the office, at home, or on the road, using your phone, PC, or mobile device.
Works seamlessly with Office 365
Operate your business phone system in the cloud and eliminate the need for traditional PBX hardware and the associated maintenance costs. And because Cloud PBX in Skype for Business works with Office 365, your system is always up to date with state-of-the art features.
Works for all your conversations
Easily transition from your old system to Skype for Business with advanced voice features. Answer, transfer, hold, and resume calls with just a touch. And instantly transform basic calls into productive, collaborative sessions with text, video, and desktop sharing.
Scales globally
Connect your phone system to the Microsoft worldwide network—and get the power of the Microsoft cloud wherever your business goes. You can even use your own operator connectivity to call landlines and mobile phones using simple on-premises software.
Best Practices for Integrating Lync with Your Avaya EnvironmentPerficient, Inc.
As part of the Microsoft Lync Server 2013 integrated communications platform, Enterprise Voice, an enterprise class VoIP solution, includes a number of new features that enhance deployment, operational and user experience capabilities.
To demonstrate how to build a strong telephony platform leveraging the power of Lync and backed by Avaya, Perficient’s Microsoft Certified Masters Jason Sloan and Keenan Crockett covered the following:
-How to plan for audio conferencing
-Click-to-call functionality
-Lync softphone/hard phone options
-Simultaneous ringing endpoints
-Importance of voicemail
-High-level understanding of Lync call admission control planning
Lync online: How the cloud is changing the way we communicatePerficient, Inc.
An in-depth slideshare on Lync Online and Lync Hybrid functionality, requirements and best practices to help you decide if Lync Online is the right fit for your organization. You will learn all about Lync hybrid - from a functionality review and required on-premises infrastructure components, to account migration best practices. You will see:
Feature comparisons of Lync 2013 on-premises vs. Lync Online
Voice, conferencing and ACP integration considerations
Information about the option to deploy a hybrid Lync environment
Planning and Preparing for Windows Server 2003 End-of-LifePerficient, Inc.
Windows Server 2003 reaches “end-of-life” in mid-2015, and Microsoft will no longer provide patches or security updates for the operating system. Given the rate at which new security threats are introduced, it is extremely dangerous to run production services on a platform that has reached end of support.
If you are still running Windows Server 2003, you aren’t alone. For organizations considering a migration, now is the time to start a thorough analysis of each Windows Server 2003 system, including the native and third-party software workloads.
Experts from Perficient, AppZero and Cisco discussed the options and paths available when moving off Windows Server 2003, including:
-Virtualization Hyper-V on Cisco UCS
-Transitioning to a cloud model – private, public and hybrid
-What AppZero can do for your migrations
-Capabilities and benefits of Windows Server 2012
The most important thing is to get started now! Without proper analysis and migration planning, IT departments will find themselves lacking the time to move mission-critical applications to a supported operating system.
Migrate existing web services and build native microservices in bluemixJoel Thimsen
There are a myriad of options when it comes to building your APIs and Web Services. What is the value of migrating them to a cloud platform like IBM Bluemix, and what are your options for building new services? Join us at this session to understand the journey of identifying the right framework for your organization, and hear about the path that other organizations have taken. Learn from experts who will highlight the latest technology in the cloud to help you rapidly deploy and manage your services in a cloud-based platform.
Microsoft Directors, Patrick Payette and Jonathan Sides are talking about Microsoft Cloud PBX. Making the PBX move to the Cloud is very popular conversation these two are having with customers and peers. They’re joining Instant Insight to talk about why this conversation/debate is so popular and what advantages they’re seeing by making that transition. Cloud PBX is the future—definitely a conversation worth listening to help you shape some of your PBX goals going forward.
In deze presentatie informeren onze experts u over verschillende Unified Communications toepassingen als Office 365 en Skype for Business, waarmee u de samenwerking en productiviteit binnen uw organisatie kunt verhogen.
Presentatie van 23 april 2015
ELADO started in 2007 by professionals with backgrounds in life sciences, product engineering, marketing and sales and education sectors having worked in the US, Europe and Middle east for more than 20+ years. Key principals are alumni of the Indian Institutes of Management.
Aim was to combine operational excellence with strong domain expertise to assist customers meet their business objectives with a best of breed approach towards business operations.
Provide a wide range of solutions ranging from resource augmentation to BOT models to help customers keep operating as efficiently as possible.
With over 10,000 users and 900 locations across 22 countries, Kelly Services exemplifies the diversified multinational organization. But as Kelly Services looked to standardize on Office 365, it became apparent that full application support across the Office 365 suite would require a complete network transformation, from a legacy hub-and-spoke network to a modern direct-to-cloud architecture.
Join this session to hear first-hand how Kelly Services was able to drive down MPLS and networking costs, deliver a fast Office 365 application experience to users around the globe, and fundamentally transform its network infrastructure.
Planning for clients and devices lync server 2010 (rc)Daniel Ullmark
A guide to the variety of unified communications clients and devices you can deploy for your users. (Planning for Clients and Devices Lync Server 2010 (RC).doc)
Whats New in Microsoft Teams Hybrid Meetings November 2021David J Rosenthal
Microsoft Teams
Built for hybrid work
Feel seen and heard no matter where you are and do your best work, your way.
Empower people and teams in a hybrid work world
Flexible work is here to stay, and embracing it is critical to your future success. The latest tools from Microsoft empower hybrid work environments and enable flexible work beyond organizational boundaries.
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Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
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Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
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Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
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Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
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1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
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3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
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3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
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LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
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2. Company Overview
Private company founded in 1993
300+ employees
We’ve delivered over 4,000
client engagements
Eight US Domestic offices:
– Austin – San Antonio
– Dallas – Tampa
– Denver – Washington D.C.
– Houston – Phoenix
3. Who We Are
“The Microsoft Consulting Company”
Microsoft National Systems Integrator (NSI)
100% Microsoft focused
We provide:
Unified Communications
Development
Integration
Infrastructure
Managed Services
Creative Services
Mobile Solutions
4. Introductions
Joe Stocker, MCITP Office 365 & Enterprise Admin
Director of Managed Services and IT, Catapult Systems
As the Director of Managed Services, Joe oversees all of Catapult’s IT and
37
managed services offerings (Lync, Exchange, SQL and SharePoint)
• Lync & Office 365 Technology Adoption Program (TAP)
• Microsoft Virtual Technology Solutions Professional VTSP
• Member of MSFT iPAC (Infrastructure Partner Advisory Council)
400,000+
5. Agenda
Introduction to Microsoft’s Solution
Demo
What about the Cloud?
Can Microsoft Really…
– Replace my PBX
– Replace my VoIP solution
– Reduce my Expenses
7. Disconnected Communications
• 60 % of business phone calls
go to voicemail
• Average IW worker gets 51
messages a day in 7 different
places
• Workers have to look up a
number for 50% of their calls
• 67% of business IM session
transitions to a phone call
10. The Microsoft Solution - Components
Microsoft’s Unified Communications Platform is comprised of:
11. The Microsoft Solution – Components (2)
Microsoft’s Unified Communications Platform is comprised of:
12. The Microsoft Solution – User Centered Approach
• Built-in Audio, Video, and Web Conferencing
• Executives LOVE Click to Dial:
• From Outlook Contacts
Click to Call VoIP • From SharePoint
• From any Web Page
17. Microsoft’s Cloud Solution for UC:
Lync Online & Exchange Online Unified Messaging
Deliver Lync based on your business priorities
• Predictable costs, fast deployment, and up-to-date software
• Hybrid deployment: Lync Server on-premises (w/ PBX replace) with Exchange Online and SharePoint Online
Instant Messaging Conferencing Voice PBX Replace
(A/V/Web)
Lync Online
(Cloud) Now Now *FY12 Futures
Lync Server
(On-prem) Now Now Now Now
*Lync Online will soon offer Voice in the Cloud through Open Interoperability Program
18. Open Interoperability Forum
Independent Testing and Qualification of Gateways, PBXs and SIP Trunking Services
18
26. The Microsoft Solution - Enterprise Class Features
Key Features
• Survivable branch server or appliance
• Data center resiliency
• Call admission control
• Call Park
• Announcement service
• Media bypass
• E-911 for North America
• Response group
• Malicious Call Trace
• Unassigned Number routing
26
27. Enterprise Voice - PBX Replacement Options
Lync Server 2010 offers customers multiple options to experience voice
• Replace the PBX with a complete UC solution
Replace • Lync 2010 meets enterprise telephony requirements.
• Connect to the PSTN via a SIP Trunk or gateway, and connect to any PBX during transition
• Enhance the PBX with Full UC
• PBX phone left in place for transition, often with Simultaneous ringing used to have both
Communicator and PBX phone ring.
Enhance • Click-to-call
• Remote Access
• Mobile access
• Add conferencing, presence & IM to the PBX
• Audio, video, and web conferencing using Lync or audio and web conferencing using their
Add existing PBX phone. New “Join From” feature rings the user’s PBX phone automatically.
• Gives organization the option to easily enable the voice capability in the future, but does
not provide full UC capabilities such as mobile voice.
27
28. Microsoft is in the Leaders Quadrant
Gartner Magic Quadrant
for Unified
Communications, 2010
32. Catapult’s Internal Cost Savings
Monthly Cost for all 6 Locations Before After
Phone and Data lines $5,200 $4,000
Conference Calls $5,000 $0
Long Distance $900 $300
PBX Lease $4,000 $0
3rd party vendors servicing PBX equipment $1,000 $0
Total $16,100 *$4,300
*Does not include licensing costs
33. Can Microsoft – Replace My VoIP Solution
In Contrast to Competitive Solutions, Microsoft’s Unified
Communications Platform is:
Affordable
Capable
Open
34. Sample Microsoft cost advantage over Cisco
* CAPEX costs estimates based on a sample Microsoft UC Business value tool
scenario https://roianalyst.alinean.com/msft/AutoLogin.do?d=112619043
97874363
35. Role Based Access Control in Lync Server
Underlying Active
Role Tasks allowed
Directory Group
Can perform all administrative tasks and modify all settings, including creating
CsAdministrator roles and assigning users to roles. Can expand a deployment by adding new sites, CS Administrators
pools, and services.
Can enable and disable users for Lync Server, move users and assign existing
CsUserAdministrator CS User Administrators
policies to users. Cannot modify policies.
CsVoiceAdministrator Can create, configure, and manage voice-related settings and policies. CS Voice Administrators
Can manage, monitor, and troubleshoot servers and services. Can prevent new
CsServerAdministrator connections to servers, stop and start services, and apply software updates. CS Server Administrators
Cannot make changes with global configuration impact.
Can view the deployment, including user and server information, in order to CS View-Only
CsViewOnlyAdministrator
monitor deployment health. Administrators
Can view the deployment, including user's properties and policies. Can run specific
CsHelpDesk troubleshooting tasks. Cannot change user properties or policies, server CS HelpDesk
configuration, or services.
CS Archiving
CsArchivingAdministrator Can modify archiving configuration and policies.
Administrators
CS Response Group
CsResponseGroupAdministrator Can manage the configuration of the Response Group application within a site.
Administrators
Lowest level of rights for Enhanced 9-1-1 (E9-1-1) management, including creating
CsLocationAdministrator E9-1-1 locations and network identifiers, and associating these with each other. CS Location Administrators
This role is always assigned with a global scope.
36. Next Steps…
Catapult offers a Lync Proof of Concept
• Up to 100 users
• 80 hours
• Integrates with your systems
37. Thank you!
Joe Stocker, Director of Managed Services and IT
Catapult Systems
Joe.Stocker@catapultsystems.com