Successful Project - United Bank for Africa Group implements strategically key IT project and service portfolio practices with Daptiv PPM

1. Madrid: Orense 6, Oficina 1-1 28020 Madrid, España www.pmopartners.es +34 911 697 464
Doha: Tower II, The Gate, 7th Floor, Maysaloun St. WestBay 14023 Doha
United Bank for Africa Group implements
strategically key IT project and service portfolio
practices with Daptiv PPM.
“We were able to rapidly implement Daptiv PPM for both ITPMO and
GPMO, and immediately enhanced our visibility into the project portfolio
improving the overall project management process. Daptiv PPM helps us to
automatize projects management lifecycle from the initial seed of ideas to
projects closure and benefit measurement.”
Austin Osagie, Team Lead, Group Program Management Office
KEY FACTS
 UBA lacked clear
visibility into projects
and portfolios and
needed a consolidated
portfolio inventory for
projects, operations,
services, programs
and resources.
 By leveraging Daptiv
PPM, UBA established
higher levels of
business process
maturity with best
practices and
discipline on project
portfolio management,
project planning,
project approval,
project execution,
project performance
(resources, schedule,
budget, quality, value),
and accountability.
UBA is a large financial services provider in
Nigeria with subsidiaries in 20 sub-
Saharan countries, with representative
offices in France, the United Kingdom and
the United States. It offers universal
banking services to more than 7 million
customers across 750 branches. Formed
by the merger of the commercially focused
UBA and the retail focused Standard Trust
Bank in 2005, the Bank purports to have a
clear ambition to be the dominant and
leading financial services provider in
Africa. Listed on the Nigerian Stock
Exchange in 1970, UBA has rapidly
evolved into a pan-African full service
financial institution. The Group adopted the
holding company model in July 2011.
BUSINESS NEED
The Group Program Management Office
had a challenge in projects initiation for
collecting adequately all requests coming
from different users and departments
across the group.
In addition, UBA missed a solution that
could guarantee that all projects are
effectively managed from the initiation to the
closure phase.
The IT Project Management Office, on his
side, had relied on productivity tools such as
Microsoft Excel spreadsheets to manage
their budget and track projects progress.
The ITPMO has been extracting and
sharing the information with corporate
management structure and the different
divisions manually and has been confronted
to deficiency of standardised reports and
reporting frameworks.
SOLUTION & VALUE
After defining technical and business
requirements, Project team started
reviewing project management practices
and processes within the group and then
elaborated a Request for Proposal. The
vendor selection team started in December
2013 the selection process compiling a list
of possible vendors of market-leading PPM
solutions and requested them to provide
detailed information about their products
and demonstrate how they could address
UBA requirements.
CASE STUDY

2. Madrid: Orense 6, Oficina 1-1 28020 Madrid, España www.pmopartners.es +34 911 697 464
Doha: Tower II, The Gate, 7th Floor, Maysaloun St. WestBay 14023 Doha
CASE STUDY
“Daptiv Report Studio is a
real progress”
Austin Osagie, Team Lead,
Group Program Management
Office
United Bank of Africa finally selected Daptiv
PPM and PMOpartners as the partner who
will help UBA identify and deploy industry
best practices using Daptiv PPM. The
implementation project started in July 2014
Chike Emenike, Unit Head, Information
Technology, supervised the implementation
of Daptiv PPM within UBA. “UBA wanted to
implement one platform solution where all
application capabilities linked to meeting
PPM objectives for portfolio management,
project management, and reporting could
be fully provided from within the tool without
requiring integration with external
applications or 3rd party tools,”
Emenike declares. “We found in
PMOpartners an extensive experience that
helped our Project managers with
successful analysis, configuration, and
implementation of new PPM business
process methodologies to align with
knowledge-based and tool-based solutions
for our organization that initially operate at
lower levels of PM and PPM maturity and
aimed to match or exceed industry
standards”.
Prior to Daptiv PPM implementation, there
was no centralised repository in place to
prioritize project requests, track project
budgets and maintain smooth project
communications across divisions and
departments. Daptiv PPM workflows could
be adapted to UBA business processes and
Requests Approval policies were tailored
according to requesting divisions within the
organisation, typology of projects and
budget levels.
UBA is currently using Daptiv PPM’s Work
Intelligence dashboard and reports features
for:
 Dashboards (Portfolio &
prioritization, project, manager
views, end-user views, support or
project request tickets)
 Management Performance
Measures (project progress,
timeline, issue/defect, time tracking
compliance, time tracking activity)
 Financial Reporting (Time/Spend,
time/cost profiling by unit or
manager, governance)
“Daptiv Report Studio is a real progress
compared with the previous reporting
methods. Daptiv’s reports allows us at
Group Program Management Office to get
accurate data with real-time reporting and
scheduled reporting.” says Osagie.
In addition, UBA uses Dynamic Applications
functionality to track and measure benefits
realization plans, risks, issues and lessons
learned for all projects.