1. ANA CAROLINA COELHO MACHADO TESTA
250 Joaquim Novaes Street – ap. 101 Brazilian
CEP 13015-140 – Centro – Campinas/SP/Brasil 34 years old
Home: +55 (19) 3291-5821 / Mobile: +55 (19) 98111-1371 Married
anacaroltesta@yahoo.com.br
https://br.linkedin.com/in/ana-carolina-coelho-machado-testa-26756525
Professional Goal
Lead Process Projects and Process Automation focusing on Efficiency, Quality,
Continuous Improvement and Innovation, preferentially in Campinas Area.
Resume
• 10 years’ experience on Process Projects and Process Automation, focusing on efficiency
and quality, in Spanish multinational consultancy (4 years), in retail banking (2 years)
and in wholesale banking (4 years).
• Experience in Logistics and Supply Chain on Belgian logistics operator.
• Agricultural Engineer at UNICAMP, being author of two Scientifics Researches financed by
CNPq in Post-Harvest Technology, focusing on cooling systems and package analysis for
'in natura' fruits and vegetables.
• Master in Management and Administration with double certification Brazil-Spain.
• LEAN KAIZEN Leaders Course and LEAN SIX-SIGMA (Green Belt) Leaders Course.
• Internet User, Office Package, Autocad, Mechanical Desktop, BPMS Softwares (Aqualogic;
Control Tower), Provision, Aris, ARPO, MS Visio, MS Project.
• Good knowledge in methodologies and market best practices: PMBOK, UML, CMMI, ITIL.
• Good experience in customer service and team work skills.
• Leadership project and people management, with advanced English and Spanish.
• Responsibility, proactivity e professional ethics.
• Frequent participant on social works.
Professional Background
• Bank of Tokyo-Mitsubishi UFJ Brazil S/A – Japanese Retail and Wholesale Bank/
Wholesale Banking in Brazil (from January/2014 to July/2016)
Process Coordinator
 Leadership in creation and structuring of Corporate Process Area, part of the Systems
Superintendence, service provider focusing on Efficiency and Quality to all functional
structure of the bank (business, support and governance);
 Establishment of methodologies, tools and standards (Process Governance), enabling the
conduction and execution of Processes Projects (planning phase, As Is processes mapping,
gaps identifying and improvements opportunities proposing, To Be processes redefining,
implementation supporting) and Workflows Automation (BPMS) jointly with customer
areas and internal partners;
 Indicators proposition and generation (KPI’s) and metrics for process under analysis (As
Is) and for process improved (To Be already implemented) to promote assertiveness of
its controls and continuous improvement;
 Governance of Process Framework and, also, governance of Rules Manuals and
Procedures Manuals for whole bank by supporting elaboration, reviewing (quality
assurance) and corporate sharing (publication on the Corporate Documents Library –
SharePoint);
 Conception and structure of Corporate Documents Library in SharePoint jointly with
Corporate Communication area and external supplier;
 Contracting and management of Corporate Process Area external suppliers;

2.  Recruitment, structure and management of the Process Team (leadership,
accomplishment, support, feedbacks, performance evaluation);
 Main projects:
o “Administrative Expenses Payments” (Sponsor: Accounts Payable),
o “Access Management and Recertification” (Sponsor: Information Security),
o “Payment and Collection Covenant Contract” (Sponsor: Cash Management & Services),
o “Power of Attorney Management” (Sponsor: Legal),
o “Normative Control” (Sponsor: Compliance),
o “Supplier Contract Management” (Sponsor: Risk Management).
• Itau Unibanco – Brazilian Retail and Wholesale Bank (from November/2011 to
December/2013)
Senior Process Analyst
 Leadership and execution of Processes Projects, part of Banking Processes
Superintendence, focusing on Efficiency and Quality, since planning phase, As Is
processes mapping, gaps identifying and improvements opportunities proposing, To Be
processes redefining, implementation supporting jointly with customer areas and internal
partners;
 Support for Process Governance Area, identifying issues and proposing improvements in
established methodologies, tools and standards, essential to the proper conduct and
implementation of Processes Projects;
 Indicators proposition and generation (KPI’s) and metrics for process under analysis (As
Is) and for process improved (To Be already implemented) to promote assertiveness of
its controls and continuous improvement;
 Leadership of Project Team (leadership, accomplishment, support, feedbacks);
 Main projects:
o “Standardization of Collection and Renegotiation Processes” (Sponsor: Individual
Banking),
o “Enterprise Content Management (ECM)” (Sponsor: Individual Banking).
• Votorantim Bank – Brazilian Wholesale Bank (from April/2010 to October/2011)
Process Engineering Analyst
 Participation in the execution team of Processes Projects and Workflows Automation
(BPMS) focusing on Efficiency and Quality, since planning phase, As Is processes mapping,
gaps identifying and improvements opportunities proposing, To Be processes redefining,
implementation supporting jointly with customer areas and internal partners;
 Support for Process Governance Area, identifying issues and proposing improvements in
established methodologies, tools and standards;
 Governance of Process Framework and, also, governance of Rules Manuals and
Procedures Manuals for whole bank by supporting elaboration, reviewing (quality
assurance) and corporate sharing (SharePoint);
 Indicators proposition and generation (KPI’s) and metrics for process under analysis (As
Is) and for process improved (To Be already implemented) to promote assertiveness of
its controls and continuous improvement;
 Main projects:
o “Tax Payments Control” (Sponsor: Tax Area),
o “Reserve Requirements Management” (Sponsor: Controllership),
o “Expenses Payments” (Sponsor: Accounts Payable),
o “Collection Management” (Sponsor: Middle Office, Corporate, Large Corporate),
o “Middle Office Business Management” (Sponsor: Commercial Area/ Middle Office).
• everis Solutions – Spanish Consultancy of IT and Business Projects (from August/2006
to March/2010)
Project Leader Consultant
 Third consultancy services in IT projects and business management;

3.  Participation in the execution team of Processes Projects and Workflows Automation
(BPMS) focusing on Efficiency and Quality, since planning phase, As Is processes mapping,
gaps identifying and improvements opportunities proposing, To Be processes redefining,
implementation supporting jointly with customer and internal/ external partners;
 Functional Specification models development (EF) as well as training, monitoring, support
and review of EF's developed by the customer;
 Collaboration on feasibility study for the expansion of hospital network through demand
analysis x market competition;
 Main projects/ customers:
o “Review and Automation of Requisition Process for IT” (Bradesco/ DDS),
o “Structure and Implementation of Functional Specification Group” (Bradesco/ DTN),
o “Structure of Ombudsman Processes” (Real Bank – ABN Amro Bank),
o “Feasibility Study for the Expansion of Hospital Network” (Medial Healthcare).
• Katoen Natie Brazil – Belgian Logistics Operator (from August/2005 to March/2006)
Intern – Leroy Merlin Warehouse
 Participation in the team of pre-inventory audit and support in inventories in the Leroy
Merlin warehouse Logistics Operations and Supply Chain;
 Analysis and implementation of improvements in the dead file process and participation in
the planning of the new virtual warehouse;
 Job rotation by Distribution Center, from receipt to dispatch.
Education
• Post-graduation – Master in Management and Administration – Business School São
Paulo/ BSP, with double certification Brazil-Spain – Escuela de Organización Industral/
EOI (completed in September/2012).
• College Degree – Agricultural Engineering, Campinas State University/ UNICAMP (from
August/2001 to July/2006).
• Advanced English and Spanish.
Relevant Activities for Improvement
• Leadership Training and Personnel Management, Hay Group (completed in
November2014).
• Process Governance and Methodology Training, Software AG (completed in March/2013).
• Green Belt Training, 80 hours, ANOVA Consultancy (completed in October/2012).
• Lean Kaizen Leadership Training, 32 hours, Siqueira Campos Consultancy (completed in
May/2011).
• Análise de Potencial do Perfil de Liderança, Grupo Siti (completed in August/2010).