The phenomenon "digital divide" has been present since the coming up of the computers, information technologies and IT-related products and services. There always have been groups with a better access to the new technologies than others.
Guidelines for Telecentres on the Professional Recognition and Development of...Fundación Esplai
Guía para Telecentros sobre el reconocimiento y desarrollo profesional de dinamizadores.
En esta guía se resumen los proyectos desarrollados hasta la fecha en la que hemos diseñado e implementando materiales formativos y de fortalecimiento de competencias dirigidas a dinamizadores. Además, se incluye también una parte en la que se justifica la profesionalización del perfil del dinamizador a nivel nacional, aportando una visión general de las posibles trayectorias de profesionalización y consejos sobre la forma de diseñar la estrategia de promoción, fruto de la experiencia de estos últimos años de trabajo.
Autores: Gabriel Rissola (Telecentre Europe), Gabriela Ruseva (Telecentre Europe), Alba Agulló (Fundación Esplai), Isidre Bermúdez (Fundación Esplai), José Manuel Pérez (Fundación Esplai), Bastian Pelka (Social Research Centre of Technical University of Dortmund) and Christoph Kaletka (Social Research Centre of Technical University of Dortmund).
Guidelines for Telecentres on the Professional Recognition and Development of...Fundación Esplai
Guía para Telecentros sobre el reconocimiento y desarrollo profesional de dinamizadores.
En esta guía se resumen los proyectos desarrollados hasta la fecha en la que hemos diseñado e implementando materiales formativos y de fortalecimiento de competencias dirigidas a dinamizadores. Además, se incluye también una parte en la que se justifica la profesionalización del perfil del dinamizador a nivel nacional, aportando una visión general de las posibles trayectorias de profesionalización y consejos sobre la forma de diseñar la estrategia de promoción, fruto de la experiencia de estos últimos años de trabajo.
Autores: Gabriel Rissola (Telecentre Europe), Gabriela Ruseva (Telecentre Europe), Alba Agulló (Fundación Esplai), Isidre Bermúdez (Fundación Esplai), José Manuel Pérez (Fundación Esplai), Bastian Pelka (Social Research Centre of Technical University of Dortmund) and Christoph Kaletka (Social Research Centre of Technical University of Dortmund).
Transizione da un governo nazionale a una governance mondiale guidata da enti sovranazionali come le banche centrali, il FMI e la BM. Descizione degli strumenti di coercizione utilizzati dal sistema sovranazionale
"Everyone wants to learn more about Steve Jobs, yet very few journalists have identified the core principles that
drive Jobs and his success. Until now, that is. My book The Innovation Secrets of Steve Jobs (McGraw-Hill, 2010)
reveals the 7 principles that are largely responsible for his breakthrough success; principles that have guided Jobs
throughout his career and, more important, principles you can adopt today to “think different” and reinvent your
company, product or service." Carmine Gallo, columnist, BusinessWeek.com.
The Assistive Technology Wiki is an initiative developed and implemented by AbilityNet. AbilityNet is a national UK charity that has been running for over 20 years. Their main mission and objective is to promote better design and diffusion of ICT for people with disabilities, and to support disabled adults and children in using them...
The BROAD and EPHR projects (Barcelona, Spain – 27 Feb. 2010)Cédric Laurant
Guest speaker's presentation at the workshop: “Informing and sensitizing young European citizens on the protection of their personal data” (LDH, AEDH, EDRi, IuRe, Pangea) - Barcelona, Spain – 27 Feb. 2010.
becas erasmus para cursos en Italia con todos los gastos pagados de viaje, alojamiento y comida en: http://yeseuropa.org/becas-produccion-radio-en-italia/
Transizione da un governo nazionale a una governance mondiale guidata da enti sovranazionali come le banche centrali, il FMI e la BM. Descizione degli strumenti di coercizione utilizzati dal sistema sovranazionale
"Everyone wants to learn more about Steve Jobs, yet very few journalists have identified the core principles that
drive Jobs and his success. Until now, that is. My book The Innovation Secrets of Steve Jobs (McGraw-Hill, 2010)
reveals the 7 principles that are largely responsible for his breakthrough success; principles that have guided Jobs
throughout his career and, more important, principles you can adopt today to “think different” and reinvent your
company, product or service." Carmine Gallo, columnist, BusinessWeek.com.
The Assistive Technology Wiki is an initiative developed and implemented by AbilityNet. AbilityNet is a national UK charity that has been running for over 20 years. Their main mission and objective is to promote better design and diffusion of ICT for people with disabilities, and to support disabled adults and children in using them...
The BROAD and EPHR projects (Barcelona, Spain – 27 Feb. 2010)Cédric Laurant
Guest speaker's presentation at the workshop: “Informing and sensitizing young European citizens on the protection of their personal data” (LDH, AEDH, EDRi, IuRe, Pangea) - Barcelona, Spain – 27 Feb. 2010.
becas erasmus para cursos en Italia con todos los gastos pagados de viaje, alojamiento y comida en: http://yeseuropa.org/becas-produccion-radio-en-italia/
This report coordinated by Nesta and commissioned by the European Commission, DG CONNECT is the first systematic network analysis of the emerging digital social innovation (DSI) ecosystem in Europe.
UNESCO’S INTERNET UNIVERSALITY INDICATORS: A Framework for Assessing Internet...Fola Odufuwa
The Internet has developed rapidly into a communications medium which continues to transform access to information, opportunities for expression, and many aspects of government and business for people around the world. It has become a global marketplace for ideas, goods and services. It has both facilitated the enjoyment of human rights and raised new risks. Among the challenges that need to be addressed if the benefits of the Internet are to be universally available, are digital divides between developed, developing and least developed countries, between urban and rural areas within countries, between people with higher and lower incomes and higher and lower levels of educational experience and attainment, and between women and men. Opportunities and risks will continue to become more complex, more powerful and more influential on the future as a result of the Internet’s technology, services and markets are in constant change.
Understanding and assessing the complexity of the Internet’s development, and its impact is crucial if we are to effectively address the Internet for optimum contribution to the Sustainable Development Goals (SDGs). UNESCO has long engaged with this agenda, emphasising the Internet’s potential for developing Knowledge Societies, based on freedom of expression, universal access to information and knowledge, respect for cultural and linguistic diversity, and quality education for all. For example, the Organisation played a prominent part in the World Summit on the Information Society (WSIS, 2003 and 2005) and has continued to play an important role in Internet Governance Forum (IGF), the Broadband Commission on Sustainable Development and other fora concerning the Internet and its impact. As the Internet has continued evolving, so UNESCO has developed the concept of Internet Universality in order to help comprehend the developments
[EN] DLM Forum Industry Whitepaper 06 | Education, Training & Operation | TRW Systems Europe | Wolfgang Sommerer | Hamburg 2002
From the Traditional Archivist to
the Information Manager
AIIM Industry White Paper on Records, Document and Enterprise Content Management for the Public Sector
Executive editors and coordinators
Dr. Ulrich Kampffmeyer
Silvia Kunze-Kirschner
PCI PROJECT CONSULT International Ltd.
Table of Content
1. Introduction
2. Archivists and Information Managers
2.1 Organisational and social trends and electronic record keeping
2.2 International developments and management of electronic records
3. Managing Digital Archives
3.1 The value of content
3.2 Digital archives and record systems
3.3 On-line education and training
3.4 Challenges of e-Learning for universities and students
3.5 Content creation and access
4. Education and Training Requirements in the digital world
4.1 Drivers to e-Learning
4.2 The learning gap: demand and supply
4.3 Technology and standards development
4.4 Reflection around systems integration and investments
5. The role of computer based training and e-Learning
5.1 Computer Based or e-Learning
5.2 The wider arena of e-Learning
5.3 Characteristics and benefits of e-Learning
5.4 Technologies, tools and methodology in content creation and delivery
6. Best Practice Applications
6.1 B2B Business – to - Business
6.2 B2C Business – to - Consumer/Citizen
6.3 Best practice: Example for B2B Project of comunicando società per azioni
6.4 Best Practice: Example for B2C Project of comunicando società per azioni
7. Outlook
7.1 Need for a strategy
7.2 From strategy to implementation
7.3 Change management
Glossary
Abbreviations
References
Authoring Companies
Published by PROJECT CONSULT, Hamburg, 2002
Spatial Data Infrastructure (SDI), communities and social media are three different terms. What do they have in common? At first all these terms are very modern and trendy
now. They are very often used not only in technical publications but these words and collocations are also used by the public. It is possible to say that primarily social media could
be described as buzzword (fashion word and vogue word).
WHAT NEXT FOR DIGITAL SOCIAL INNOVATION?
Realising the potential of people and technology to tackle social challenges
Matt Stokes, Peter Baeck, Toby Baker
Presentation of W@ve 2.0 – Meeting the Social Needs of Senior Citizens through Web 2.0 Technologies (www.wave2project.eu) given by Peter Bartal from MFKK Invention and Research Center Services, Hungary during the Links-up Final Conference in Budapest in September 2011.
Learning 2.0 for an Inclusive Knowledge SocietyLinks-up
Links-up is a two-year research project that is co-financed by the Lifelong Learning programme
of the European Commission. The project started in November 2009 and is carried out by an international project team. The overall aim of Links-up is to combine and enhance the know-how of existing projects in the field of inclusion with learning 2.0 in order to promote better future e-inclusion projects and policies...
The Disability Office of the Spanish National University for Distance Learning (UNED) manages an online community for students with disabilities. The purpose is to offer an interactive student community where information on projects, approaches, methods, accomplishments, and proposals can be exchanged...
School bullying and violence is an issue of serious and increasing concern all over Europe. Many empirical research works have shown that the pupils’ aggressiveness often influences the learning environment in a negative way, affecting productivity and success at school. In recent years, a...
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The main problem with data collection in this case was lack of co-operation from key project stakeholders. The user SAQ was translated from English to Spanish and placed online via a link with the project website. However, the project...
Cyberhus is a Danish 100% non-profit organization located in Aarhus. Cyberhus was founded in 2004 as a partner charity under the youth charity, Ungdommens Vel ('Youth Welfare') and is today staffed by more than 70 people - mainly volunteers. Cyberhus is a virtual house or club that offers online counselling for vulnerable children and teens...
A lot of patients with physical deficiencies after an accident or illness suffer after this traumatically experience from isolation and exclusion from a normal life as well as access to learning during their long stay at medical rehabilitation centres. The aim of rehabilitation is to improve and recover...
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
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The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
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Case study Seniorkom
1. CASE STUDY
Seniorkom.at
by
Diana Wieden-Bischof
This document is part of the overall European project LINKS-UP - Learning 2.0 for an Inclusive
Knowledge Society – Understanding the Picture. Further case studies and project results can be
downloaded from the project website http://www.linksup.eu.
Copyright
This work has been licensed under a Creative Commons License:
Attribution-NonCommercial-NoDerivs
http://creativecommons.org/licenses/by-nc-nd/3.0/
This project has been funded with support from the European Commission. This
publication reflects the views only of the author(s), and the Commission cannot be
held responsible for any use which may be made of the information contained
therein.
2. The phenomenon "digital divide" has been present since the coming up of the com-
puters, information technologies and IT-related products and services. There always
have been groups with a better access to the new technologies than others. The divide
can have many forms and includes for example: young vs. old, male vs. female, rich vs.
poor, advanced societies versus less developed countries, etc.
Especially the age related digital divide is excluding a big part of the population from di-
gital literacy. The elderly population continues to represent an increasing proportion of
Austrian residents. It is estimated that 23 percent (1st quarter 2010, 1.926.845) of Aus-
trians citizens are over the age of 60 years (Statistik Austria, 2010). This is 2 percent
more than in the 1st quarter of 2002. Until now it is difficult for seniors due to the lake
of offers and the limited attention which has been paid to this important group in terms
of access and use, to enjoy free access to information, knowledge and know how in the
networked world. This circumstance recesses also the divide between the generations.
The consequences are exclusion and a growing lack of understanding between young
and old. Technology can be an enormous help here in reducing isolation and depression
among the elderly.
Case profile – Seniorkom.at in a nutshell
Seniorkom.at
Website http://www.seniorkom.at
Status Active/running (2003 – ongoing)
Mag. Gerlinde Zehetner, Manager, seniormedia marketing
Interviewed person
ges.m.b.H
Österreichischen Seniorenrates (AT), ECHO Medienhaus (AT),
Telekom Austria (AT), Microsoft Österreich (AT) and other partners
like Die Grünen SeniorInnen Österreich (AT), Österreichischer
Funded and promoted by…
Seniorenrat (AT), Österreichischer Gewerkschaftsbund (AT), Öster-
reichischer Seniorenring (ÖSR – AT), Pensionistenverband Öster-
reichs (AT) und Österreichischer Seniorenbund (AT).
Combination of informal setting (online-presence e.g. at home
Location of the Learning Activities and formal setting (presence workshops in all provinces of
Austria )
Target group(s) Mainly young oldies and retiree between the ages of 40 to 80
Number of users 149 users
Educational Sector(s) Lifelong/Adult Learning
Category of the Learning Activities Non-formal, informal
Platform, weblog, chat and discussion forum, web radio, social
Web 2.0 technologies used...
networking
Methods to support inclusion face to face schooling programmes, mentoring
2
3. Short description and key characteristics
Seniorkom.at (www.seniorkom.at) is a politically independent initiative and one of the
biggest and largest barrier-free platforms for seniors in the Internet and offers informa-
tion, services and a lot of latest (regional and national) topics as well as functionalities in
the German language. It is made for elderly people who want to enjoy the Internet and
don’t want to worry about it.
The initiative Seniorkom.at was founded in 2003 and is an ongoing project of the Öster-
reichischen Seniorenrat, the ECHO Medienhaus, the Telekom Austria and Microsoft Ös-
terreich. There are a lot of other economic partners like Die Grünen SeniorInnen Öster-
reich, Österreichischer Gewerkschaftsbund (ÖGB) PensionistInnen, Pensionistenverband
Österreich, Österreichischer Seniorenbund and Österreichischer Seniorenring which are
supporting the campaign against the digital divide in Austria. The intended long-term
impact of the initiative is on the one hand an increased awareness of this digital divide,
on the other hand an increased number of elderly people interested and trained in IT-
skills.
A lot of elderly citizen believe that they are too old for the Internet and to old to learn
how to use a computer. This is not really surprisingly because the media illustrate the In-
ternet to be made mainly for young people. Seniorkom.at provides awareness training
in this area and tries to show the manifold possibilities. Therefore the aim of Seni-
orkom.at is to enable and facilitate the access to computer and Internet for seniors and
to inspire elderly persons in new technologies also with intergenerational work. Seni-
orkom.at combines a lot of sustainable activities for the multipliers of senior organisa-
tions, policy and economy (awareness phase) as well as for the target group of the seni-
ors (action phase).
Seniorkom.at is also a platform for seniors from seniors and has made the 3rd place for
the Constantinus Award 2004 in "Kommunikation und Netzwerke" (Communication and
Networks), has won the Jury Award at “The Federal State Award for multimedia and
eBusiness” in 2005 and was awarded for the “European e-Inclusion Award” in 2007 in
the category “Aging Well in the Information Society”. Therefore the interaction and
activity of the users is very important for Seniorkom.at. Since December 2009 Seni-
orkom.at has more than 13.300 active users and catches the interest of more than three
million visitors a year and 4.600.000 page views a month (Seniorkom.at, 2010). The tar-
get groups are mainly young oldies and retiree between the ages of 40 to 80. The web-
site is barrier-free and therefore also suitable for people with a handicap (e.g. blind per-
sons).
Seniorkom.at uses standards-based technologies and mainly (or only) open standards as
well as an accessibility-compliant of minimum WAI AA (Web Accessibility Initiative -
http://www.w3.org/WAI/) and additionally the barrier-free functionality tool easy2see,
which offers the possibility to increase and scale the text size, to change the colour con-
trast and to get navigational aid for Braille display users. The funding source comes from
the private sector.
Dimension of learning and inclusion
The project contains a series of initiatives such as face to face schooling programmes
and learning events to inform the elderly about the benefits of computers and the Inter-
net. The online portal provides relevant information on different themes for older
3
4. people. Users can create their own content, communicate via forums, weblogs, chats
and participate in creativity contests.
The main social political aim of Seniorkom.at is bridging the digital divide in Austria and
to make sure that senior citizens are not left out of the Information Society and are fully
empowered to enjoy its benefits, which will contribute to improving their quality of life.
Innovative elements and key success factors
Seniorkom.at provides the user an information and communication platform with a
member area, a rating system and a search engine. The member area or club area offers
users the possibilities to participate interactively and work actively on their own user
generated content like photos, videos and texts and to integrate them at Seniorkom.at.
The users are the heart of Seniorkom.at with their various articles, entries and photos.
They can write comments, rate content, upload photos and videos (1) or take an active
part in raffles, games and voting’s as well as to communicate with others in the chat
area. Seniorkom.at offers information in the field of health, well-being, love of life, se-
curity, recreation & travelling and a lot of other topics.
There are a lot of active seniors who are contributing as hobby editors and are helping
to create their platform Web 2.0 with user generated content, weblogs (Tagebuch) (2),
forums and Internet radio, to strengthen the community and to provide broad regional
information and entertainment. Seniorkom.at offers a newsletter service and games as
well as a regional calendar for Austria. The platform has an e-learning and edutainment
area in which seniors can participate on knowledge games and memory trainings. The
seniors are no longer only media consumers, but also more and more media designer
and their own programme directors.
The club area works like a virtual common room. In the forum (3) Seniorkom.at users
can inform and exchange experiences as well as show their profile page to other users.
Registered members can discuss in the forum to new and interesting topics and also the
possibility to use the chat function (4). Both the forum tool and the chat room allow
members of Seniorkom.at to communicate with each other. Communication in the for-
um occurs not in real time (asynchronously) which offers a more structured dialogue
and communication through the chat room takes place in real time (synchronously).
Seniorkom.at registered for 2009, all together 516.895 forum contributions, thereof
117.365 have been new articles.
4
5. Figure 1: Part of the profile of a Seniorkom.at member
Registered users can also collect points at Seniorkom.at (5). The more points the users
generate for their activities the more possibilities they have and functionalities they can
use at Seniorkom (e.g. photo album, own forum, chats etc.). The point system is divided
into four levels.
| Level 1: after successful registration: The first level allow users to give inputs in the
forum, to write entries into the guest book of other users, to create its own guest
book, to write and publish comments on articles, to use an own Seniorkom e-mail-
address, to administrate a friendship list and to attend on games and raffles. Further-
more it is also possible to notify the staff about the breach of rules within the com-
munity.
| Level 2: 1.000 points and more: In level 2 users can additionally open their own
photo album and send in suggestions for crossword puzzles.
| Level 3: 5.000 points and more: Level 3 offers the opportunity to manage its own
dairy (weblog) and to administer it in its own profile. The owner of the weblog can
enable only her/his friends or all community members to read the dairy. In addition
members of this level can open up and name chat rooms.
| Level 4: 10.000 points and more: Is the highest level and user can also manage their
own forum.
Users can earn 20 points by visiting the website once a day. Furthermore the users get
one point credited with nearly every click they make in the system and for every visit in
their own profile. Depending on the level each member collects 1 to 4 decorations, but-
terflies, stamps or cubes. The members can decide which of the badges they want to
show next to their profile (6).
It is also possible to add new friends (7) and members with the same interests to the
profile. And if somebody wants to leave a note, this member can write a message in the
guest book (8). Mostly you get a lot of warm welcome greetings at the beginning and
that makes it easier for new members to overcome the inhibitions to reveal something
from you personally.
5
6. Since October 2009 Seniorkom.at launches its interactive Internet radio for members
called “Radio Seniorkom.at – Wir drehen auf” (Engl. Radio Seniorkom,at – turning on).
The service is presented in form of a nostalgic transistor radio (see figure 1 below). One
simple click on the replay button and the user can hear the daily generated programme.
Figure 2: Radio Seniorkom.at – turning on.
Members can choose the music for the radio programme with „Wünsch dir was“ (Wish
something) as a fixed component of Radio Seniorkom.at. In the future, Radio Seni-
orkom.at will further develop the programme with special broadcasts and contributions
(e.g. expert interviews…) where the users are strengthened involved in the design. It
should be possible that members can become a programming director too.
Seniorkom.at offers cross-generational training courses free of charge in whole Austria.
Elderly people learn from adolescents how to use the PC and the Internet and both
sides benefit from this idea. The aim of the successful courses is mainly to release the
computer barriers and to enable senior citizens to learn how to use the Internet in a
useful, practical and relevant way. Some of the courses are e.g. First steps in the Inter-
net; Searching and finding in the Internet; E-Mail, Skype & Co; Security in the Internet.
Seniorkom marketing uses logfiles as well as Google Analytic (a web analysis service) to
analyse the behaviour and usage of the users of Seniorkom.at and the website activities
itself. They steadily work with focus groups to improve their offers and applications.
Steadily the use of new technologies is being considered.
Problems encountered and lessons learned
“Lesson 1 - Connecting the generations: By learning together with the help of the new
technologies, the present barriers between the elderly and the young are reduced. Only
those who understand the others' problems accept the interconnection of the genera-
tions, both virtually and in interpersonal relationships.
Lesson 2 - Sustainability and utility of the internet: A major aim of the initiative is its dur-
able effect. The communication of the young with the elderly will be promoted after the
6
7. "official" trainings. Smaller groups are thus formed and they may get together after the
training sessions to offer mutual help. A snow-ball effect thus occurs and it transcends
the "teacher and pupil" framework. The knowledge transmitted through the training will
help the elderly not only to have access to the Internet, but also to improve their life
standards with the help of the possibilities offered by the digital world. eGovernment-
Features help them to avoid travelling, they may overcome their loneliness in chat
groups and they may take part in online bids.
Lesson 3 - Enhancement of the elderly´s activity. Seniorkom.at provides many features
of interactivity. Users can discuss with others in the chats and panels. They find new
friends, and they are blogging. They organise creativity contests: users send pictures,
videos and literacy and create a "website for senior citizens to senior citizens“. Seni-
orkom.at creates virtual communities as well as real possibilities of connecting people:
national, international and intergenerational.” (epractice.eu, 2010)
7
8. Collaborating institutions in LINKS-UP
Institute for Innovation in Learning, Friedrich-Alex-
ander-Universität Erlangen-Nürnberg, Erlangen,
Germany
www.fim.uni-erlangen.de
Arcola Research LLP, London, United Kingdom
www.arcola-research.co.uk
eSociety Institute, The Hague University of Applied
Sciences, The Hague, The Netherlands
www.esocietyinstituut.nl
Servizi Didattici e Scientifici per l’Università di Firen-
ze, Prato, Italy
www.pin.unifi.it
Salzburg Research Forschungsgesellschaft, Salzburg,
Austria
www.salzburgresearch.at
European Distance and E-Learning Network (EDEN),
Milton Keynes, United Kingdom
www.eden-online.org
8