The document outlines a 5-step process for solving a case study: 1) Analyze the case facts and identify the key problem, 2) Determine the main issues, 3) Generate alternative courses of action, 4) Evaluate each alternative in an objective manner, and 5) Make a clear and implementable recommendation that addresses the problem and considers stakeholder impacts. The process is designed to help analyze problems from different perspectives, objectively evaluate multiple solutions, and develop a compromise or hybrid recommendation as needed.

1. HOW TO
SOLVE A CASE

2. STEP ONE: CASE ANALYSIS
-Use frameworks like: SWOT, Pestel, Porter’s 5 forces, Value
Chain Analysis, BCG Matrix, Ansoff Matrix etc.
-Don’t forcefully use a framework. Keep it relevant and in-
context.
-Use only given facts. Don’t assume anything that has not been
given in the case.
-The case analysis will help you understand the problem.

3. - Symptom vs. Problem
Symptom is something you can answer asking the
question ‘why?’
Problem is when you can’t answer the question ‘why?’
-External issues can’t be a problem.
-Choose 3 or 4 issues, link market analysis with this.
-One key issue must be identified.
STEP TWO: KEY ISSUES/ PROBLEMS

4. -Come up with multiple possible courses of action.
-Look at your problems in different ways; find a new
perspective that you haven't thought of before.
-While a suitable solution may solve the problem, it may
not work if resources aren't available, if people won't
accept it, or if it causes new problems.
STEP THREE: ALTERNATIVE ACTIONS

5. -Evaluate each possible course of action determined in
step three.
-One way of doing the evaluation is doing a pros and cons
analysis.
-Important: evaluating each solution in an objective
manner. Don’t make one solution overly positive or overly
negative.
-Make sure that the solution you are giving is
implementable and relevant.
STEP FOUR: EVALUATION OF ALTERNATIVES

6. STEP FIVE: RECOMMENDATIONS
-This is where you showcase your creativity.
-Consider compromising when you have a full grasp of the
problem. Competing solutions may yield a hybrid solution.
-Always monitor and evaluate the effects of it on your
resources and stakeholders.
-Define a clear end goal and explain how you will achieve
it.

7. 1
3
5
2
4
OVERVIEW
Case
Analysis
Key Issues/
Problems
Recommendations
Alternative
ActionsEvaluation of
Alternatives

8. THANK YOU!