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How to solve a case
study
Adam Acar
Think about the

pros and cons of both option A and Option B.

Okay, this is just common sense, what else?
1-

Think about

short

term and

term effects of the proposed change

long
2-

Think about the impact of the proposed changes on

different segments
different type of customers. Don’t forget CLV.

and
3-

Instead of choosing A over B, think about executing

both A and B
by focusing on A.

OR doing both A and B
4-

Instead of chosing A over B , think about the

potential of C
to you)

(that hasn't been provided
5-

The most important thing is not the numbers, not the

consumer
psychology
tables; it is

: how do consumers feel/think

when A and how do consumers feel/think when B.
6-

Think about

strength

the biggest

of the company and always focus on the

fit between company's biggest strength and the suggested option.
7- Define

what success is (awareness,

sales, image, strategic importance, etc.) and justify your option
according to your success definition.
8-

reactions
from competitors
Think about

when option

A is chosen and when option B is chosen (Not so important in real life). Also
think about the impact on different type of competitors or the new competitors.
9-

profitability,
sustainability
logistics
Think about

and

when option A is chosen and when

option B is chosen.
10trends

Think about connecting

recent

and recent market changes to the selection of
option A or Option B.
Be careful when doing cases studies because
• Most of the time the cases do not tell what
the right or wrong answer is.
• Most of the time students solve the cases
by using “common sense” or their intuitions
even if they are provided frameworks.
• Most of the time the frameworks are not
scientifically proven and sometimes they are
outdated (e.g. Porter’s 5 forces)

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How to solve a case study