This document outlines the process for taking a case history and performing an examination for a patient presenting with an oral complaint. It discusses collecting personal information, the chief complaint, medical history, and performing extraoral and intraoral examinations. Examinations include inspecting and palpating soft tissues and hard tissues like teeth. Based on the case history and examination, provisional and differential diagnoses are formed. Relevant investigations like blood tests, biopsies and imaging may be used to reach a final diagnosis.